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Reviews

(20)
(0)
(0)
(0)
(1)
  • Value for Money
    4.5 (20)
  • Transparency
    4.8 (18)
  • Customer Service
    4.8 (20)
  • Adequate Speeds Yes (95%) · No (5%)
Rohan

RohanSydney, NSW

  • 2 reviews

Great customer service and delivery!

published

Fantastic level of customer service, way ahead of most other Internet providers. The team is extremely professional, friendly and helpful. The turnaround time to get the internet up and running was outstanding!I was quoted a potential time period of 20-25 days from another ISP, Mint had me up and running in less than 24 hours!



Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Hi Rohan,
That's certainly a little bit faster than the alternative! Great to hear we were able to get it sorted for you before Easter and really appreciate you making the time to provide us with the feedback.
Cheers
Michael

Professional, fast customer service

published

Professional, accessible and efficient service provision. We originally signed up with Telstra but with no progress after a week a quick phone call to Mint Tel had us up and running that same day. The connection is coping well with 2 kids and 2 adults working and schooling from home, with no drop outs or issues to date. Highly recommend any one considering a new internet provider to give Mint Tel a go!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great customer service

published

Mint provice responsive customer service via facebook messenger even outside of office hours and at the weekend. My connection so far is fast and reliable. I highly recommend their NBN 25 standard package

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Reviewer

ReviewerBrisbane

  • 3 reviews

Finally an Aus company providing great service!

published

Went with Mint Tel after the reviews here. So glad I did. The service from whoa to go has been outstanding. Their advice, guidance and support has been second to none and they do not oversell unnecessary equipment. The service they recommended is perfect for my needs and, when I thought I needed to upgrade, they steered me in the direction I actually wanted! 10 out of 10! Customer

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Katie

KatieHobart, TAS

Always reliable, look nowhere else!

published

Mint Telecom has provided a reliable NBN service to our rural property when no other operator could. Their staff provide top notch, friendly customer service. We love using a provider located in our state.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ann

AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds No
Standalone or BundledBundled
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ming

MingSydney

  • 4 reviews

First class customer service

published

The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Kurt

KurtSouth East Queensland, QLD

  • 5 reviews

Finally! A proper, customer focused ISP!

published

I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Christine

ChristineHobart, TAS

Brilliant provider with outstanding customer support

published

We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Brett C.

Brett C.North-West & West coast, TAS

What a refreshing and pleasant team to deal with

published

Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem

Connection TypeFTTN (Fibre to the Node)
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great speed and awesome customer service

published

Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

No problems

published

I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Mint has been MINT

published

Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

So easy

published

I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2020
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
teresa

teresaMid North Coast, NSW

  • 4 reviews
  • 4 likes

value

published

I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
3 comments
Mint Telecom
Michael S.Mint Telecom
teresa
teresa

my name is not Teresa
my name is warren smith!!

Mint Telecom
Michael S.Mint Telecom

No worries Warren! Your account name shows as Teresa for some reason.
Thanks for the feedback.
Cheers Michael

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Kieran M.

Kieran M.Perth, WA

Great NBN transition

published

In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Corinne

CorinneWA, 6959

  • 3 reviews

Seamless move to nbn

published

I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Phuc Truong

Phuc Truong

  • 2 reviews

A rough start, but satisfying experience.

published

TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Rescued by Mint Telecom

published

For 10 days I was without internet and the provider I was with was unable to rectify the problem. Within days of moving over to Mint, the problem was resolved. The technician and client support communicated with me clearly and with transparency via email. I am very impressed and there has been no dropouts or problems with the service.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
David7321

David7321Devonport

  • 5 reviews
  • 4 likes

Top service

published

I switched over3 days ago, from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.

Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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