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- 2 reviews
Great customer service and delivery!
Fantastic level of customer service, way ahead of most other Internet providers. The team is extremely professional, friendly and helpful. The turnaround time to get the internet up and running was outstanding!I was quoted a potential time period of 20-25 days from another ISP, Mint had me up and running in less than 24 hours!
1 comment
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Professional, fast customer service
Professional, accessible and efficient service provision. We originally signed up with Telstra but with no progress after a week a quick phone call to Mint Tel had us up and running that same day. The connection is coping well with 2 kids and 2 adults working and schooling from home, with no drop outs or issues to date. Highly recommend any one considering a new internet provider to give Mint Tel a go!
1 comment
Michael S.Mint Telecom
Hi Kate,
Great to hear we got you up and running much faster than others, we realise the importance to be up and running as quick as possible!
Thanks for taking the time to provide us with the feedback, we really appreciate it. ... Read more
Cheers Michael
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Great customer service
Mint provice responsive customer service via facebook messenger even outside of office hours and at the weekend. My connection so far is fast and reliable. I highly recommend their NBN 25 standard package
1 comment
Michael S.Mint Telecom
Hi Vanessa,
We love messenger! It so much easier to chat and share photos when trying to solve problems using this program.
Great to hear all is well and working as we both expect, it's so important in these crazy times. ... Read more
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Find out how Mint Telecom NBN 25 (Standard) compares to other Internet Service Providers
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ReviewerBrisbane
- 3 reviews
Finally an Aus company providing great service!
Went with Mint Tel after the reviews here. So glad I did. The service from whoa to go has been outstanding. Their advice, guidance and support has been second to none and they do not oversell unnecessary equipment. The service they recommended is perfect for my needs and, when I thought I needed to upgrade, they steered me in the direction I actually wanted! 10 out of 10! Customer
1 comment
Michael S.Mint Telecom
Hi Reviewer,
Great to hear our experience and focus on service has shone through in your interactions with us.
We've been very busy during this recent crazy period providing lots of advice to our exi... Read more
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KatieHobart, TAS
Always reliable, look nowhere else!
Mint Telecom has provided a reliable NBN service to our rural property when no other operator could. Their staff provide top notch, friendly customer service. We love using a provider located in our state.
1 comment
Michael S.Mint Telecom
Hi Katie,
Great to hear it's all working well and we especially appreciate local support as we love our home state of Tasmania!
Thanks for taking the time to provide us with the feedback! ... Read more
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AnnMetropolitan Adelaide, SA
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
1 comment
Michael S.Mint Telecom
Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye... Read more
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MingSydney
- 4 reviews
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
1 comment
Michael S.Mint Telecom
Hi Ming,
We focus really hard on making sure the connection process is as simple as possible and we are very patient when required!
Great to hear your experience went well and really appreciate you taking the time to provide us with the feedback. ... Read more
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KurtSouth East Queensland, QLD
- 5 reviews
Finally! A proper, customer focused ISP!
I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.
1 comment
Michael S.Mint Telecom
Hi Kurt,
We focus on our great service, products that work and being as transparent as we can be at all times, so its always awesome to get feedback that we are delivering on our objectives.
Thank you... Read more
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ChristineHobart, TAS
Brilliant provider with outstanding customer support
We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!
1 comment
Michael S.Mint Telecom
Hi Christine,
Whilst we provide services to customers right across Australia we are very proud to operate from Hobart and to support local Tasmanians.
Great to hear it's all working for you and that o... Read more
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Find out how Mint Telecom NBN 25 (Standard) compares to other Internet Service Providers
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Brett C.North-West & West coast, TAS
What a refreshing and pleasant team to deal with
Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem
1 comment
Michael S.Mint Telecom
Hi Brett,
We definitely focus on doing what we say and making sure things work as effortlessly as possible for our customers.
Always great to receive feedback that our onboarding processes work well -... Read more
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Great speed and awesome customer service
Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for
1 comment
Michael S.Mint Telecom
Hi Rob,
Whilst we provide services nationally we are most certainly proud and passionate Tasmanians!
We really appreciate the local support and appreciation of the products and service that we provide.... Read more
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No problems
I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.
1 comment
Michael S.Mint Telecom
Hi Tania,
We try to make ourselves as easy as possible to reach as we appreciate how busy everyone is these days. Whether that be email, chat on our website, Messenger or even an old fashioned phone ... Read more
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Mint has been MINT
Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.
1 comment
Michael S.Mint Telecom
Hi Brook,
Great to hear the experience all went as planned and the new NBN service is working exactly as we all expect it to.
Thanks for taking the time to provide us with the feedback, its much appreciated.... Read more
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So easy
I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.
1 comment
Michael S.Mint Telecom
Hi Jack,
Great to hear that our onboarding process operated exactly as we both expect it should!
Operating from Hobart our focus is all about being easy to reach, easy to deal with and delivering gr... Read more
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teresaMid North Coast, NSW
- 4 reviews
- 4 likes
value
I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .
3 comments
Michael S.Mint Telecom
Hi Teresa,
You'll only ever speak to someone in Hobart - nice and easy to reach and to deal with!
Great to hear the service was exactly what we aim for.... Read more
my name is not Teresa
my name is warren smith!!
Michael S.Mint Telecom
No worries Warren! Your account name shows as Teresa for some reason.
Thanks for the feedback.
Cheers Michael
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Find out how Mint Telecom NBN 25 (Standard) compares to other Internet Service Providers
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Kieran M.Perth, WA
Great NBN transition
In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.
1 comment
Michael S.Mint Telecom
Hi Keiran,
Upgrading from ADSL with Mint to NBN with Mint does allow most components to be within our control and allows us to plan and manage to ensure we minimise or completely eliminate downtime. ... Read more
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CorinneWA, 6959
- 3 reviews
Seamless move to nbn
I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.
1 comment
Michael S.Mint Telecom
Hi Corinne,
NBN really isn't as bad as it can be made out to be. The vast majority of the time its an easy experience to change to and the product is significantly better than what people had prior t... Read more
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Phuc Truong
- 2 reviews
A rough start, but satisfying experience.
TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.
1 comment
Michael S.Mint Telecom
Hi Phuc,
Great to see you online and most definitely you have captured the difference that we offer in that we have a lot of experience and are very easy to reach and to deal with (even when things ar... Read more
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Rescued by Mint Telecom
For 10 days I was without internet and the provider I was with was unable to rectify the problem. Within days of moving over to Mint, the problem was resolved. The technician and client support communicated with me clearly and with transparency via email. I am very impressed and there has been no dropouts or problems with the service.
1 comment
Michael S.Mint Telecom
Hi Elna,
We do believe our experience makes a difference as it is not uncommon for your scenario where others have spent a long time with no fix and then quite quickly fixed with us.
Great to hear w... Read more
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David7321Devonport
- 5 reviews
- 4 likes
Top service
I switched over3 days ago, from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.
1 comment
Michael S.Mint Telecom
Hi David,
When NBN is fully installed already its a relatively quick process to get you up and running.
Great to hear the speeds are as expected, we definitely focus on ensuring it works as it should ... Read more
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Questions & Answers
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Michael S.Mint Telecom
Hi Rohan,
That's certainly a little bit faster than the alternative! Great to hear we were able to get it sorted for you before Easter and really appreciate you making the time to provide us with the feedback.
Cheers
Michael