Reviewer Photos & Videos
LewisHDapto
- 2 reviews
Fast support fast internet
Blown away at how quickly this was set up and how good my connection is. That's the last time I go with the big providers, iiNet, exetel etc. Glad I took a chance.
1 comment
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GrandFraganatorTasmania
- Residential
- Verified customer
Product and service like no one else! A new level of home internet!
Constant speeds, even in peak.
Never fluctuated much.
Great product and I love being able to turn it off for days I don’t need it to save on my bill.
And personal customer service, something I didn’t think you got with ISP’s these days!
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I’ve used Launtel for many years.. they are helpful, friendly,professional and local..
We live in an area known for its poor connectivity.. yes, speeds can be a tad slow but always reliable enough to get by... A good router is essential for my WiFi service.. I’m very happy to have what I have..
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EugeneSydney, NSW
- 4 reviews
- Residential
- Verified customer
Quick setup and consistently high internet speed
Launtel provisioned my internet connection on the same day (about 5.5hrs from submitting request to working internet at my home; I already had a router which I knew how to setup). The speed is consistent even in the peak periods. Great flexibility as you can pay daily and pause when you are away from your home and not use the NBN internet. I'd recommend Launtel as a competent NBN provider.
1 comment
Launtel SupportLauntel
Hi Eugene
Great to hear we got you connected quickly! 5.5hrs is actually considered a little slow by our standards, we average between 20 minutes and 4 hours (On the Vocus network). ... Read more
Soon we will have more and more connected locations and we can get everyone connected in a really short amount of time!Similar opinion? Write a review on ieatwords.com.au!
JingGreater Melbourne (Inner), VIC
Excellent Customer Service
I heard of Launtel on ieatwords and got a free trial for 7 days. I was guided through the setup process by their service team (especially Damian) via email and phone calls - even after hours! Service is stable, speeds are as advised and billing method is great (they charge daily and allow you to change your speed/plan daily - even pause it).
Very pleased to transfer to Launtel, highly recommended!!!
1 comment
Launtel SupportLauntel
Hi Jing,
Thanks for the feedback, we are very pleased to have you with us.
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Excellent customer service
Setup process was fast. I requested their service late at night and Launtel's customer service responded via email within the hour to guide me through the setup process. I was connected the very next morning. Internet so for is reliable and speeds are as advertised.
1 comment
Launtel SupportLauntel
Hi Boi
This is great feedback thank you!
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MattyMGreater Melbourne (Outer), VIC
- 3 reviews
Same Same but Different - in a Great Way!
heard of Launtel on Whirlpool forums and as offering a 7 day free trial (who does that?!) for NBN decided to give them a try. They arranged for a NTD box to be sent out which arrived within 24 hour, and I was up and running within minutes of setting it up locally.
They have continuously followed up and even when I've responded out of hours and expecting an answer next business day, I have instead had a response within 30 minutes (or less)! Such great support makes you feel like you are part of a team, not just a number or an monthly invo...Read more
ice! Replies have always been friendly and very helpful. Service speed has been great and consistent. And the key difference of Launtel from other NBN providers is they charge daily and allow you to change your speed/plan daily - even pause it altogether if you need to. Thats a fresh approach I've not seen elsewhere and can potentially save $$$ ongoing. The team at Launtel care about their clients, and also care about their offering and are passionate about keeping it a quality offering. That wins my business hands down!1 comment
Launtel SupportLauntel
Hi Matty! Thanks for this amazing review!
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Great service - in safe hands
Very pleased to have transferred to Launtel. So far I've experienced great service and a reliable, fast connection.
After my previous service provider did not respond to my phone calls or emails, and my NBN service was down for 4 days, it took only minutes to be up and running with Launtel, I was guided by their service team - and this was on the weekend in the evening.
Very happy with aftersales service thus far - highly recommended.
1 comment
Launtel SupportLauntel
Hi Dingo
Thanks for this amazing review, we really pride ourselves on our service and we love when people notice that we try to go the extra mile.
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Launtel is the best ISP. Period.
Perfect NBN Provider, my response queries are answered within 10 minutes via email, even after hours! Super fast 250/100 connection and great billing methodology.
Couldn't recommend Launtel highly enough. I've been with Telstra, Optus, AussieBB and MyRepublic, none of them even slightly stack up
2 comments
Launtel SupportLauntel
Hi Bryan
Great to hear! Also how is that 250Mbps connection treating you? We love going fast!
It's amazing! 240Mbps+ all day, even during peak times!
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GngGreater Melbourne (Outer), VIC
Great support and network speed
Launtel has perfected the art of supplying reliable and fast internet connection, customer service and support. We received our NBN box installation within a week (groundbreaking!), personalised router recommendations, router tech support as well as regular check-in’s from their friendly staff. We highly recommend Launtel!
1 comment
Launtel SupportLauntel
Thanks Gng for your lovely feedback!
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- Residential
- Verified customer
Incredible customer service. Excellent ISP!
Launtel is the best ISP I have been with. Their customer service is incredible. They respond promptly (sometimes within minutes of sending an email) and know what they are talking about.
My NBN connection is HFC, the service is stable and changing speeds can be done online and only takes a few minutes. You are charged daily and pay for the maximum speed you chose that day. Speeds are as advised.
I had no issues connecting to NBN whatsover as communication was clear and their team were there to advise me whenever I had any questions.
Highly, highly recommended.
1 comment
Launtel SupportLauntel
Hi Geoffrey
Wonderful feedback, thank you!
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swiftauSydney, NSW
- 20 reviews
- Residential
- Verified customer
A hidden gem!
Launtel may be little known outside of Tassie, but don't let their small size fool you. These guys provide a top-notch service with local support, and with a 7 day free trial, you honestly have nothing to lose. On my local POI (Ryde, NSW) speeds have been consistent no matter the time of day, and replies to e-mail support have always been super fast (I haven't had a need to call them, so can't comment on phone support).
If you don't mind paying a little bit more than some competitors, and are thinking that AussieBB/Superloop etc are your only options, definitely give Launtel a go.
1 comment
Launtel SupportLauntel
Hi Swifau
Awesome to hear such splendid feedback!... Read more
Our phone support is also awesome, just give us a call anytime!Similar opinion? Write a review on ieatwords.com.au!
Antony A.Sydney, NSW
- Residential
- Verified customer
Great Customer Service
I called after 1pm and got through to the support manager. Great small team, super smart and got me working ASAP. Cant fault them and super friendly. 5 stars from me so far !
1 comment
Launtel SupportLauntel
Hi Antony
Thank you for this great feedback!
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- Residential
- Verified customer
Excellent custom service
Have been email Launtel about LBN connection.
We have almost 10+ email back and forth.
Swift response very time and provided very useful advise.
Damian and the team in Launtel are extremely helpful and professional.
Would definitely recommend Launtel for you internet connection.
1 comment
Launtel SupportLauntel
Hi Calvin!
Thank you for this great feedback, it's especially nice to hear because we know how frustrating LBNCo can be!
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Unbeatable Customer Service
After trying to move house with Belong, I was told me it would take 2 weeks after my request date to reconnect my internet and I would be charged for the full month as well.
After hearing this, I sent a connection request to Launtel on a Sunday night and had my internet connected within a few hours. They even gave me a few weeks of free service to sort out issues with my old internet provider.
Launtel simply provide top customer service with a competitive price. They are quick to respond to emails and have will sort out any issues asap. No other telcos I've been with have come close to the level of service I've received. Would recommend to everyone!
1 comment
Launtel SupportLauntel
Hi Alex P,
Thanks for the unbeatable review!
We value our support team and of course pride ourselves on customer support and care. It is what sets us apart and we are happy to have you on board.
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Alex F
- 9 reviews
A breath of fresh air!
Have been using Launtel in Melbourne for the past month and am very impressed. Great speeds and easy setup, but the best part of the service is the support - all responses are quick and super helpful, and often you find yourself dealing with Damian (the guy who started Launtel) himself! Couldn't be happier with this service so far. What a nice change from the traditional telcos.
1 comment
Launtel SupportLauntel
Hi Alex
We pride ourselves on our stellar support, what so many telcos don't get is that support is their product, anyone can provide internet services, it's the support that sets them apart.
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RemGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service and impressive speeds
We recently moved across to Launtel on their 7 day trial. We haven't finished the trial, but we already know that we will be staying with Launtel for the foreseeable future. The two reasons that we decided to move was because our previous provider did not offer the 100/40 option and we noticed some congestion in the evening peak. The speeds have been really impressive especially the evening peak. We're seeing speeds of 83-86/35 most nights. There was an issue on Saturday evening with congestion, but this was quickly fixed by Damian. We've had n...Read more
o congestion issues in the evening since. The service is also terrific. Damian, Sean and Jules were all too happy to assist my partner when the service churned across and I was away for work. We highly recommend Launtel and smaller providers in general, they get it.1 comment
Launtel SupportLauntel
Hi Rem
Great to hear those comments! Welcome aboard!
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TimLaunceston, TAS
- Residential
- Verified customer
So happy !
We have had very poor service from another provider who spent two and half weeks faffing around and not fixing the problem leaving us without internet for 2 and a half weeks. Launtel fixed it in 30 seconds. Signing up was really easy the service so far has been exceptional.
1 comment
Launtel SupportLauntel
Hi Tim!
That's awesome news! ... Read more
We actually love fixing things and especially when it results in a better service for the customer!Similar opinion? Write a review on ieatwords.com.au!
Craig N.Sydney, NSW
Engaged and excellent service, fantastic comms, and well priced
The service is rock solid as what they advertised, and their customer service has been impeccable - informative, and engaged. Add to this the pricing, dashboards, speed of delivery - totally recommended.
1 comment
Launtel SupportLauntel
Hi Craig! We love it when customers give us such lovely feedback!
Thank you for your custom and kind words, we really try to be as flexible and engaged as possible.
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Adam S.Sydney, NSW
What a relief!
After a long and painful experience with another provider, I'd kinda given up on getting decent speeds coupled with good support - things were fine until there was an issue to deal with (was it really that much to ask!?).
Stumbled over Launtel on the Ozbargain forums and couldn't be happier. I've been really impressed with the features available to me in the dashboard, and the support is actually, well, supportive!
1 comment
Launtel SupportLauntel
Hi Adam S,
We are glad you found us, and have proven that support goes a long way!
Welcome to Launtel
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Questions & Answers
Aryan S.asked
Possible if i can go more than 100mbps?
3 answers
Definitely, if you have Fiber to the premesis.
Yes with fibre to premesis but I have found slightly slower speeds, but I beleive that was due to very high traffic during peak times
Launtel SupportLauntel
Hi Aryan. Yes you can go all the way up to Gigabit (1000Mbps) but only on fibre the premises and only in certain areas where we have the CVC to compensate of the bandwidth required.
If you flick an email to [email protected] with your address they will be able to tell you if you can achieve those speeds.
Keep in mind that your router needs to be able to handle the speed too.
Yakub S.asked
Hi Launtel, what's the NBN connectivity in Darwin?
1 answer
Hi Yakub, Darwin is one of our directly connected areas so we can provision services quickly etc.
However we don't have any peering in Darwin (very few providers do) and instead backhaul it to Sydney first. This is not an issue for most people because 90% of Australian content comes from Sydney anyway. However if you are talking to a server in Darwin (like your office), the latency would be high.
The other thing to watch is that you should be careful doing speedtests over wifi in Darwin unless you know the packet loss is really low due to the high latency to Sydney.
Damian
Keaganasked
I'm after your confirmation modem settings so I can put them in my own modem
2 answers
Hi Kegan. I’m sorry I can’t tell you as the Launtel service folk talked me through accessing the Netgear website to download new firmware to the Nighthawk router. Good luck
Launtel SupportLauntel
Hi Keagan
We use DHCP/IPoE with no VLAN and no username or password.
Hope that helps.
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Launtel SupportLauntel
Hi LewisH
Just great that you have taken a chance and gone with Launtel.
Glad to have you with us!