We have had very poor service from another provider who spent two and half weeks faffing around and not fixing the problem leaving us without internet for 2 and a half weeks. Launtel fixed it in 30 seconds. Signing up was really easy the service so far has been exceptional.

The service is rock solid as what they advertised, and their customer service has been impeccable - informative, and engaged. Add to this the pricing, dashboards, speed of delivery - totally recommended.

After a long and painful experience with another provider, I'd kinda given up on getting decent speeds coupled with good support - things were fine until there was an issue to deal with (was it really that much to ask!?).

Stumbled over Launtel on the Ozbargain forums and couldn't be happier. I've been really impressed with the features available to me in the dashboard, and the support is actually, well, supportive!

We were connected to Launtel via FTTC connection today.

We had some local networking problems, quickly resolved by their excellent support.

The connection is excellent - currently getting 96Mbps down and ~35Mbps up.

I recently signed up to Launtel's free trial and have been very impressed with the service. I had been experiencing very poor speeds with a previous provider, a problem that Damian began rectifying immediately. He has been in constant contact with me during the whole process and I am now getting very good speeds and a solid connection. My experience has been great and the customer service is outstanding. I highly recommend Launtel .

So after a week, we are really happy, fast to sign up, fast to connect us, super customer service, and our first week of connection has been flawless and really fast.

Connection is always reliable. Never had a drop out, have used launtel at multiple residents now, and also have friends who use the service and they as well as me highly recommend launtel. Could not speak more highly. This service has been an absolute life saver where other providers haven't been able to. Launtel are prompt with there replies if ever there is a fault which is extremely rare. Would highly recommend launtel as an Internet service provider.

I came across this ISP through product review and was surprised about the offering. Decided to take up the 7 day free trial and was instantly impressed. The customer service over facebook chat was super helpful, i was connected within 3 hours and get at least 47mbps everywhere in my house.

Stable connection. Even though there was a minor issue with the connection, it was advised to be solved. It is fast and stable. Loving it so far. Thanks for your service again.

All is going very well, quite happy with it. needed assistance to get going and that was readily available.
I think the plan on offer is a better way to go rather than the flat rate per month type.

My brand new house has pure fibre (FTTP) and I just joined days ago and still on trial. I was with Leaptel for a year and I can say the speed I'm getting is almost the same averaging 92/36 consistently on a 100/40 plan.
The only reason I switch is because of the better pricing model Launtel has, plus the unlimited data. Whereas in Leaptel I am paying $90/month for 100/40 with limited to 500GB.
Speed wise no difference and I'm giving Launtel 5 stars for that. BUT, if I get lower than 90 download speed, one star will fade into the blackhole.

Love the idea where you can pause the service when not required. Works really well in my case.

Smooth transition from another ISP and great service from Launtel Team.

Happy to recommend them to other people.

So lucky I found Launtel on 'productreview' website and it was my perfect pick for NBN internet. Excellent local customer service and prompt response even at night, especially, Damian (director) who replied all the questions I had about the router. I feel that I'm a 'VIP' customer in the way they help and support me for a new connection. So, I had a smooth switch over from another provider to Launtel.
Launtel NBN with no lock-in contract, with bonus of 7 days trial, and residential portal is very useful to monitor the graphs, modify the speed, or pause the service whilst I go away for holiday.
Easy connection and super-fast speed etc. So happy!
Thank you very much!

These guys are great, despite influx of new customers and employees they made sure i was connected. Multiple people were in contact with me and after i was connected they made sure i was happy with the service. Speeds are fast and the portal is great for changing speeds and tracking history. This company has an edge of current broadband providers.

Great communication! Smooth churn from another provider to Launtel. Connection has been solid and the portal they provide to monitor speed/graphs etc is top notch. The owner comes from a technical background so thus this cuts out the bureaucracy that is Australia's NBN.

Signed up after seeing ozbargain post with 7 day free trial and early adopter discount. Decided to try 100/40 connection as it is free for the trial and can downgrade speed any day or when trial finishes. Despite being inundated with connections I was connected within a few hours and had connection up and running. Speed test showed 80-90Mbps. Got an email from support (Damian) to check in to make sure my connection was ok. Will be changing to Launtel from ABB.

I am that 1 in 25 million person....haha. Damian has been there all the way for both my connections back in Tassie and now here in Geelong. Loving the FTTC speeds(nearly 100Mb/40Mb) and ability to change plans/pause service :-) 5 star all the way :-)

Wow - a telco that makes you feel that you're their only customer both in service and product. Fast uninterrupted speeds. Having control of your speed choices and pausing the service whilst on holidays is a bonus. So happy I found you!