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70 questions from our users

Carol C.

Carol C.asked

Domestic Express Post

Hi,
I have been waiting on an express post sent on Monday 17th February. The sender lodged a case on the 20th because it was taking too long. It says on the tracking page that the item was processed at Melbourne facility on the 19th and there was no update until yesterday when it was updated that the item was processed in Brisbane and expected to be delivered on 26th, but I still haven't received.
The tracking number is 60447086609093.

1 answer
Australia Post
Ibne F.Australia Post

Hi Carol, sorry to know that you still have not received your express article. I can see that the sender has already lodged a complaint and after the investigation we provided an outcome to the sender. Due to privacy issue we are not allowed to disclose this unless the sender has authorised us to do so. Please contact the sender.

Regards
Ibne

Jalan S.

Jalan S.asked

Domestic Parcel Post (Standard)

Australia Post, why are you inept and clueless??

1 answer
Australia Post
Ibne F.Australia Post

Hi Jalan, sorry to know that you are not happy with our service standard. Please kindly provide the reason for this so that I can have a look and get back to you.

Regards
Ibne

Jim S.

Jim S.asked

Domestic Express Post

Why I haven’t got my parcel R337586020597039

1 answer
Australia Post
Ibne F.Australia Post

Hi Jim, I've checked our tracking site and can see that your express parcel was delivered within 1 business day on 29th Jan. If you have not received this, please let me know.

Ibne

Cynthia c

Cynthia casked

Domestic Express Post

I was supposed to receive an express post package yesterday as it was sent from Melbourne to Brisbane via express and was lodged at auspost in Melton at 1:30 on Thursday. My tracking says “it’s on it’s way” and should have arrived yesterday. I rang aus post and they said that there was a problem reading the address (doesn’t make sense as I have a photo of it and it couldn’t be any clearer) And that it is at the Brisbane facility waiting to be sent out manually to my area so I wasn’t going to receive it in time. They said there is a chance it might arrive for Saturday delivery .. is this true? Even though it does not have a Saturday sticker on it (due to it not needing one when it was sent!) are you able to provide any more feedback on my package? 0001006060482326670991

1 answer
Australia Post
Ibne F.Australia Post

Hi Cynthia
I've checked our internal tracking site and can see that multiple times the processing centre had an issue with your parcel during the sortation time. As one of my colleagues explained to you this could be due to the address reading issue. Based on our experience, if the parcel address label is damaged, the machine face difficulties to read the address. I can see that we have already raised this issue with the delivery centre (Case no 30037883) I would like to contact them again. Please provide the following details:
Parcel contents description & value
Your full name, address, contact no & email
Ibne

Iyo

Iyoasked

Domestic Express Post

I have some valuable documents inside my parcel which I posted as express and signature required on 14th Jan. But it has not been delivered yet, Item status is on way and processed at facility

MELBOURNE VIC but also shows as Delayed.

R507549030291791

Could u pls assist?

1 answer
Australia Post
Ibne F.Australia Post

Hi Iyo, I would be also concerned to see that my express parcel has not been delivered yet and the contents are valuable documents . Please send me a private message with the following info:

- Your full name, address, contact no & email
- Receivers full name & address
- Document types and their value

Ibne

Jarrod

Jarrodasked

Domestic Parcel Post (Standard)

I have a small parcel being delivered to Melbourne from the Gold Coast. The first and only tracking update available was "We've got it!" Received by Australia Post Nerang QLD on Mon 13 Jan 2.24pm. It is now Thursday and still no update whatsoever. Can you please provide an update as to its whereabouts and a better ETA as clearly this tracking is useless? The "tracking" reference is 33VBH500377901000934509.

1 answer
Australia Post
Ibne F.Australia Post

Hi Jarrod, please send me a private message with the following details:

- Your full name, address, contact no & email
- Parcel contents description & value

Once I received these info, I will investigate further & get back to you

Ibne

mic

micasked

Domestic Parcel Post (Standard)

item sent 2w ago from perth,tracking no R620701017848831
still not here,estimated time was 1w ago
Auspost tracking site and post office absolutely useless--just says "in transit"

9 answers
Damien
Damien

Thank you for this. I guess I'll have to wait?

Australia Post
Priscila L.Australia Post

Hi Mic,

Mm it's been a while since it was sent so it's a bit concerning that it hasn't arrived now. Are you the sender or receiver?

Priscila

mic
mic

receiver

Bronwyn

Bronwynasked

Australia Post Domestic Postage

Hi Australia Post. If ever I needed your assistance it's now! We placed a request for the urgent renewal of a child passport with the Passport Office and it has been confirmed as sent via registered post on Monday 23 December. Tracking #: 560793052018. Problem is we leave the country on Wed 1 January and it still hasn't arrived, plus it's not showing on your tracking system. Can anyone help locate it for us? I'm happy to drive anywhere in Sydney to collect it. I've been told that registered post can't be tracked but I just can't believe this could be true! Bronwyn

3 answers
Australia Post
Priscila L.Australia Post

Hi Bronwyn,

Your child's passport is with a driver now and will be delivered today!! So glad it arrived in time for your trip, have a safe time away :)

Priscila

Bronwyn
Bronwyn

Passport now received! Thanks for all your help. I know Australia Post is trying their best to deal with all the bushfires and extra delivery load from the Christmas mail. I appreciate all the assistance. Happy 2020!

Australia Post
Priscila L.Australia Post

Happy new year!

Erika

Erikaasked

Domestic Express Post

Hi
Express Post parcel delayed for 5 days. Left N.S.W morning time and was scanned at Brighton Le Sands at 1.17pm that same day, had time to get here to the Gold Coast by next business day, but didn't. Instead it was sent to Melbourne Packing Facility VIC, scanned Sunday early morning and nothing. Very upsetting and stressful thinking there's no present for my child.
Should have arrived on time, have it here to give to my daughter on xmas day as Christmas gift. Expecting this to arrive today, Monday 23rd looked for any movement,notifications etc,but no mention of where it is. "Today nothing, the last date to recive my express post parcel is tomorrow 24th December" I truly hope that this parcel arrives by tomorrow, that's last day and then it's
(Wednesday 25th - Xmas Day) no gift to give my daughter.
I hope this is truly on it's way.

9 answers
Australia Post
Priscila L.Australia Post

Hi Erika,

I'd very much like to help you track your daughters gift and understand you're anxious to receive this today otherwise you won't have anything to give her tomorrow. What's the tracking number and your postcode?

Priscila

Erika
Erika

60451483591097

Australia Post
Priscila L.Australia Post

Thanks for that Erika, I can't see any scans to show it's in QLD yet so I can't guarantee it will arrive today :( there is still a slight chance it may arrive at your local delivery centre a bit later but I really can't make that promise I am sorry. Are you able to get an alternative today and return this one once it arrives?

Priscila

Sheamus

Sheamusasked

Domestic Express Post

I have been waiting on an express post now for 5 days. The tracker has shown its in a Brisbane facility for 3 days??? Any help
on this matter would be great because the customer service on the phone is not helping.

2 answers
Stephen
Stephen

Hi,
Theres not much the customer service department can do as it is out of there hands.
They can only locate where the parcel is but cannot expedite the process.
The problem is lack of staff in these holding facilities.
They do not employ additional staff during the Christmas period.
I find this rather annoying as Auspost are making plenty of money regardless of the late delivery of parcels.
Management dont really care as they are making plenty too.
In future use another carrier, I am.

Australia Post
Priscila L.Australia Post

Hi Sheamus,

I'd like to help! What's the tracking number and your postcode?

Priscila

Lisa D.

Lisa D.asked

Domestic Express Post

My parcel still says "your parcel is coming" but has yet to be scanned at a processing facility. The sender has assured me it has been sent. I have rang customer support but have been told that until it is scanned they can't help me. This is an express post item which I should have received today. Can you please advise why there is no further tracking information?

1 answer
Australia Post
Michael M.Australia Post

Hi Lisa,

There's current delays due to the fires and weather we've had all month, unfortunately can affect mail nationally. It means tracking may be slow but we're delivering over the weekend and multiple times a day to some areas. If you don't receive this by today, I would recommend touching base with the sender to have them help look into it as we'd need to know the lodgement details to assist.

Mikey

Winnie

Winnieasked

Domestic Express Post

Ive sent a important parcel on the 13 dec via express to Melbourne. Its guaranteeed next business day but scans have stopped showing since Monday 16 dec and parcel is still not delivered today. Its been 5 working days!
i understand Thereshigh volume and delays during Christmas but no one was willing to help and was giving me different answers (that the nezt person I spoke to couldnt confirm). Its a high value item too. Very very disappointed and frustrated with Australia post. My christmas has definitely been ruined from this experience and I doubt I can trust you guys again.

5 answers
GnikWerdna
GnikWerdna

This has been my experience with Australia Post as well. They just go dark and there is no response. It's no secret that this is a busy time, but any normal business would provision for this. ie put on more staff.

Australia Post
Michael M.Australia Post

Hi Winnie & GnikWerdna,

We were prepared for Christmas (we do a hiring drive for casuals and support staff to boost our numbers quite a lot, usually with the prediction of a 30% or more rise in volume and we get more transport and contracts for aircraft to handle Express increases i.e in the contact centre we hired 250 new staff for the three months of Christmas), what we weren't prepared for was for state emergencies since October due to extreme weather and fires. While Melbourne has been avoiding the fire season, any delays interstate or for inbound international items through Sydney will cause backlog that when eventually released it will cause delays nationally and cause a hold up through the last mile facilities while they attempt to clear out the offload.

What we have done is got more fleets on the roads, more aircraft and support for the last mile deliveries today. We had to negotiate this and with the unpredictability on the situation in some states, it's been a tough year. Beyond any other year.

Can I grab the tracking number Winnie? Items travel in bulk, usually via a mail bag of a few hundred or a conveyor system of 30,000 so we can't always be exact on your item until it's manually handled in last mile. We'll take a look and advise further though.

Mikey

Winnie
Winnie

Tracking is 63503304067063
Last scan showing at Melbourne facility 16 dec

Ryan H.

Ryan H.asked

Domestic Express Post

I have been waiting for parcel express post and it said 17th of dec deliver date now says 18th and is loading up saying 19th next day it was meant to be

1 answer
Australia Post
Priscila L.Australia Post

Hi Ryan,

Can you please let me know the tracking number so I can check it for you?

Priscila

Shane

Shaneasked

Domestic Express Post

Why doesnt Auspost update the tracking? I see when they receive it, and could be two weeks before they enter or update, its coming today!
WhaTs the point of having tracking numbers if you cant track it.

3 answers
Aiden
Aiden

If you are receiving post it is up to the sender to give you this info (the tracking number) if the tracking number never came through it is possibly because the sender was lazy with forwarding this info as soon as received

Shane
Shane

This doesnt answer the question, I get the tracking number, after the sender sends it, its up to the Auspost to update the tracking. But that never happens, I have screenshots showing 2 weeks from Auspost receiving the package, and nothing til the day its delivered. Whats the point of tracking numbers? Is Auspost too lazy to update?

Australia Post
Priscila L.Australia Post

Hi Shane,

I am seeing quite a few parcels not receive any scans until the day of delivery, could be because of the high volumes and delays were experiencing right now so we're very the opposite to lazy right now! We've added thousands of casual staff and working overtime. In transit scans are not a guarantee and you may only see a scan at two points before the day of delivery. I replied to your other question too so feel free to let me know the tracking number if you want assistance.

Priscila

Shane

Shaneasked

Domestic Express Post

How can you tell if a package was sent by normal post with tracking or express with tracking?

1 answer
Australia Post
Priscila L.Australia Post

Hi Shane,

When you track it on our website just scroll down the bottom and you will see under 'Service'. It will says either 'Parcel Post' or 'Express'

If you need help please feel free to send me the tracking number.

Priscila

Angela H.

Angela H.asked

Domestic Express Post

I paid for a parcel to be sent road express and it took the same time as standard shipping after it having spent a week 'delayed' in Melbourne. I just paid extra for the standard service. It's happened twice. I used express because I was on a time frame and needed the goods in time, but unfortunately due to the substandard postal service I never got my parcel in time. Very disappointing.

4 answers
Caz
Caz

Hi Angela this has happened to two of my customers this past week it always happens at Xmas every year and the Black Friday sales I think flooded the postal system

Australia Post
Priscila L.Australia Post

Hi Angela,

There's no doubt that Black Fridays sales made us busier than ever been in history with 13 millions parcels in a network just this past Friday. We also were experiencing some delays due to storms and bush fires so our entire network was very busy. Can you please provide me both tracking numbers for express that were late? Are you the sender or receiver?

Priscila

Angela H.
Angela H.

One parcel arrived this morning. It took 2 weeks in transit.

Other parcel is still in transit and is due to arrive between Wednesday 11th - Friday 13th December. I will see if it does.

Thanks.

djr

djrasked

Domestic Parcel Post (Standard)

How come a parcel I sent on Tuesday hasn't left the post office yet? The tracking number is R348154027269860006120909

1 answer
Australia Post
Priscila L.Australia Post

Hi djr,

The parcel has definitely left the Post Office as all parcels lodged that day are picked up at the end of the day. It may be a few days in between scans and you won't see a new scan until it's at the next point. We need to allow three business days from the lodgement day for this one to arrive and if it doesn't arrive by Monday morning then we can certainly log a complaint but it's normal that there may not be any scans until the day of delivery.

Priscila

Mehdi D.

Mehdi D.asked

Domestic Express Post

I have sent my Documents via Express Platinum post on Tuesday (3:00pm) and still havent arrived in the destination. They are very important documents and I am very concerned they loose them or arrive after the deadline. Is there anyway to see where exactly the parcel is. When I track it only says: - on way Item processed at facility MELBOURNE VIC at midnight last night- ; very very concerned

1 answer
Australia Post
Priscila L.Australia Post

Hi Mehdi,

I can understand your concerns as you need to meet a deadline and have used a fast service to do so. Can you provide me the tracking number and postcode it's going to?

Priscila

JayP

JayPasked

Domestic Express Post

I posted an express post parcel on Friday and made sure that the van picked it up at 4.30pm. It still hasn't arrived at its destination. They are important docs that have a deadline. The tracking says it was processed in Melb at 3.45 monday - it should have arrived in Syd by now?. V concerned.

1 answer
Australia Post
Priscila L.Australia Post

Hi Jay, understand your concerns as you have a deadline to meet and used this service to meet that deadline. Can you provide me the tracking number? It should have arrived by now if it was sent from Melbourne to Sydney.

Priscila

Nick

Nickasked

Domestic Parcel Post (Standard)

Hi, I have not received an update for a package estimated for delivery today. It was in transit from Heathwood on Friday afternoon and still is. Going from Brisbane to Sydney. Tracking number is 33LGT5003730. An update would be appreciated. Thank you.

2 answers
Australia Post
Priscila L.Australia Post

Hi Nick,

Happy to help! We have an update to say it was sorted in Brisbane on the 18th so I would allow until tomorrow or Friday to receive this. The next scan you'll see is once it's at your local Delivery Centre then goes out for delivery that same day.

Priscila

Nick
Nick

Thanks Priscila!

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