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Reviews

4.4

90 reviews
5
(72)
4
(5)
3
(2)
2
(0)
1
(11)
  • Sender or ReceiverSender (88%) · Receiver (12%)
  • Delivery Time
    • On Time (49)
    • Late (4)
    • Never Arrived (3)
    • Early (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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  • Verified customer

Fantastic company to deal with

published

I have been dealing with this company for half a year now and its safe to say the team at Big Post are sensational and are always on their A game. I can count on them to assist all my needs as they aim to please their customers. A special shout out to Adrian S for letting me bombard him with any issue i have and assisting me as best he can to have it resolved. I look forward to continuing business with an outstanding company.



Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Big Post
David V.Big Post

Thanks so much Natalie, this feedback means a lot to our hard-working team. It will make Adrian's day too! We look forward to continuing to help your business as much as we can!

Durable Products Aust

Durable Products AustSouth East Queensland, QLD

  • Verified customer

Customer Service Champions

published

Efficiency of pick up and drop off is clearly based around the 'can do' attitude of the Big Post customer service team who communicate effectively with freight companies to pick up and deliver within expected time frames. Great rates for interstate 'ugly' and oversize freight. Great going guys !



Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Michael Lynch

Michael LynchGreater Melbourne (Outer), VIC

  • Verified customer

Door turned up damaged and broken glass.

published

Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Big Post
David V.Big Post

Hi Michael, I'm so sorry to hear the carrier damaged your freight, there's nothing worse. I'll give you a call to discuss the issue.

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Ben T.

Ben T.South East Queensland, QLD

  • Verified customer

Very efficient.

published

Kevin Ta is my case manager, He helps me, not only my deliveries completed, But he gets out of his way to double check if my parcel has been picked up and delivered. What company does that? Time, price and efficiency is very important. I give Bigpost the thumbs up. The other companies I have used in the past said "Yes truck is coming", It never showed up, on a Friday. That made us loose one of our customers because of poor of service.
Customer had to wait till Tuesday week to receive the item.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post

Thanks for your wonderful feedback Ben. Kevin is really appreciate and says you're a great customer to work with! We look forward to continuing to provide you with our services.

Gary Beer

Gary BeerMurray Region, NSW

  • Verified customer

Extremely Dissatisfied Customer

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Big Post
David V.Big Post

Hi Gary, I'm so sorry to hear your freight has gone missing. I'll give you a call to discuss the issue.

  • Verified customer

The perfect option for large freight!

published

I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post

That's great to hear Jake! I've passed this feedback to Lincoln who is very appreciative. It's a pleasure doing business with you.
Regards, David

David l

David lSydney, NSW

  • 8 reviews
  • Verified customer

Really disappointing

published

They sent an email before delivery with hyperlink to track delivery which is really good BUT our experience with the staff is really disappointing. The online tracking estimated that the package will be delivered on Saturday, therefore I immediately emailed them that no one will be at home the next day (Saturday) to receive the post. Before there was an official reply, they delivered it one day early, left a card, informing us to pick up from their depot and will charge for redelivery!!! We have to complain to the seller to get the matter resolved. What a disappointment. We wont even shop with the seller now.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Big Post
David V.Big Post
Steven

StevenPerth, WA

  • Verified customer

Poor services

published

Very poor services they said my past will be delivered by 10 of Oct 2020. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Big Post
David V.Big Post

Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam

Roman V.

Roman V.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Very happy with Bigpost

published

Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
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Kaylene

KayleneSydney, NSW

  • Verified customer

Excellent Service

published

So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post

Hi Kaylene, thanks so much for this! It's awesome to hear how Lincoln has helped from the very beginning. I know that he is always be happy to assist, and consistently goes above and beyond for new and existing customers.
Thanks again!
Sam

  • Verified customer

Very Happy Customer With Happy Clients.

published

Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post

Hi Clive,
Awesome feedback. I'm really happy that Lincoln and the rest of the team have been able to help with your queries and system learning. Make sure to let us know if you ever have problems with your jobs - we are always happy to help!
Sam

  • Verified customer

Excellent service

published

The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
Suppleyes

SuppleyesSouth East Queensland, QLD

  • Verified customer

Good Service and Great pricing

published

The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
  • Verified customer

Thanks BigPost (and Lincoln)

published

Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
  • Verified customer

Satisfied Customer

published

I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
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Carlie

CarlieMid North Coast, NSW

  • Verified customer

Excellent

published

Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
Sam

SamGreater Melbourne (Outer), VIC

  • Verified customer

Easy to deal with

published

Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post

Hey Sam, great feedback. As a long-term customer it's awesome to know that the service is still meeting your expectations, and the staff are still happy to help out!
Looking forward to many more years to come.
Sam

  • Verified customer

Nice service with competitive pricing.

published

Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
  • Verified customer

Good Service = Satisfied Customers

published

Owning a small business and not being satisfied with my previous freight company, i recently signed up and started using Big Post for local and interstate freight. At this point of time I'm completely satisfied, with their service, competitive rates, easy to read paperwork and especially the invoicing. I even get notified (via email) on how the delivery is going and when it's expected to arrive. Not only that, if i need to call someone, i can and if they are not available at the time they always call me back.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post
Stephano

StephanoGreater Melbourne (Metropolitan), VIC

  • Verified customer

Katie and Big Post - What a team!!!

published

We could not have been happier with these guys. Katie has been superb in the way she has help deliver high quality, cost-effective transport solutions to our business. She always seems be accessible and would often go out of her way to provide the best customer service experience and help us satisfy the highly demanding requirements of our clientele. No wonder Big post are the best in the business.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
David V.Big Post
Page 1 of 5

Questions & Answers

JOHN T.

JOHN T.asked

We were expected the item to be delivered today and no one called us.

1 answer
Big Post
David V.Big Post

Hi John, I'm sorry to hear you were not contacted. Can you please provide me with your Big Post job number and I'll look into your delivery for you?
Regards,
David

Get an answer from our members and Big Post representatives

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