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Reviews

4.9

421 reviews
5
(396)
4
(13)
3
(3)
2
(4)
1
(5)
  • Sender or ReceiverSender (44%) · Receiver (56%)
  • Delivery Time
    • On Time (146)
    • Early (8)
    • Late (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (99%) · No (1%)
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Maggie B.

Maggie B.North-West & West coast, TAS

Exceptional customer service & pet assistance

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
  • Verified customer

Best Pet Transportation Company

published
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with Dogtainers

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Went above and beyond!

published

Christina was absolutely amazing to deal with, trying to get Luna up here from Perth during the global pandemic was an absolute nightmare. We had 5 flights cancelled on us within 3 weeks but she never stopped trying and looking at different options, she was kind and patient as it was such a stressful time. I 100% recommend Dogtainers Darwin to anyone trying to fly their pets around, the service was amazing and I will definitely be using them in the future. Thank you so much!

Sender or ReceiverReceiver
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Loreen

LoreenSouth East Queensland, QLD

  • Verified customer

OUTSTANDING SERVICE

published

From beginning to end it was outstanding. Emma was amazing in organising from start to finish. Everyone involved in transporting Bova and Lucy was to professional, caring and considerate. Both fur babies were delivered safe and happy and would highly recommend Dogtainers.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Loreen, Thanks for the great feedback. Emma and our Melbourne team have been working really hard to get fur babies back to their families safely. Glad your all home and well.

Review collected in partnership with Dogtainers

Natasha C.

Natasha C.Roper Gulf, NT

Exceptional

published

I cannot praise the professionalism of this organisation highly enough. During the extremely stressful times of lockdown during the COVID 19 pandemic Angie and the team went above and beyond to ensure I was reunited with my dogs as quickly as possible. Restrictions were changing day by day and with quick thinking they managed to get them just in time to NZ. They remained in contact every step of the way. Dont hesitate to book with them. I will be forever grateful.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Natasha, Thanks for the great feedback. It is definately a tough and testing time for everybody. Glad we managed to get your furbabies back to you.

Even during Covid 19 and lock down I was updated

published

Angie kept me up to date on the whereabouts of my Teddy at all times. Even when I was uncertain I would just pop her an email and receive a friendly response reassuring me.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Cindy, Thanks for the great feedback. Angie has been working hard during these tough Covid-19 times to reunite families. Please stay safe.

Mary R.

Mary R.Greater Melbourne (Inner), VIC

The Best Service and Experience

published

I could not recommend Dogtainers enough! I have been dealing with Emma from Melbourne and her quick responses lead to an easy/comfortable and worry free experience. Of course with Covid-19 happening, she assured me that our puppy will be able to fly down to Melbourne from Mackay, QLD. I had updates and photos of how our puppy went during the flight and her comfort stop. Our puppy was loved throughout the whole process. Will definitely be using Dogtainers from now on.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Mary, Thanks for the feedback. Our team in Melbourne pride themselves on their work and Emma is a great example of the sensational employees we have working for us here at Dogtainers. Glad your family is reunited and hope you all stay safe.

Very helpful and friendly

published

Dogtainers organised my dog to travel from Brisbane to Adelaide on very short notice. Very professional, helpful and my dog arrived on time and safe. Would definitely recommend this company

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Kate, Thank you for the kind feedback.

  • Verified customer

best decision for my sweet senior pup!

published

Female Labrador age 9. Jonathan at Dogtainers in Melbourne, Australia was so helpful all along the process. We were moving during the coronavirus mayhem, which added anxiety, but Dogtainers made sure to keep us on track during the process and more at ease. I paid to have Dogtainers take care of everything from Melbourne door to door in LA. It was a long flight and we were even delayed a couple hours, and Britt's Bow Wow on the U.S. side (hired by Dogtainers) did an amazing job with communication and taking Pinky through customs. I definitely did my research, and am happy to report a very happy pup + puppy mama :) Thank you thank you!!!

Sender or ReceiverSender
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
Dogtainers
The Dogtainers TeamDogtainers
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Fiona

FionaSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Excellent service

published

From my first phone call to Dogtainers on Monday morning, at a time when there was chaos and uncertainty, the booking, communication, and final shipment of my new dog was so well managed. Ashleigh managed to book my Frenchie on to the first available day of Brachy dogs being allowed to fly, she reassured me that he would get here and she arranged for the vet appointment at a convenient time. I was watching borders closing, flights being cancelled, and I was panicking, but Ashleigh was calm and assured me that all would be well. He arrived safe and well on Friday morning, and I am so grateful for your help.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Fiona
Fiona

Frustrated was from a previous review. Not frustrated now!

Dogtainers
The Dogtainers TeamDogtainers

Hi Fiona, in these troubling times its great that we have been able to find a way to keep families together, and in your case, bring your new family members to their new home. Thank you for the wonderful feedback, I will pass this onto Ash directly.

Review collected in partnership with Dogtainers

George Fraser

George FraserSouth East Queensland, QLD

A difficult task successfully completed

published

Dogtainers staff were very helpful in the successfully transfer of our dog from Micronesia, via Hawaii to Australia despite administrative errors by other parties at origin. A difficult enough task made more complex by flight reductions during the CoVID-19 crisis. Staff clearly care about the welfare of the animals in their charge and understand the helplessness owners feel after consigning their pets. Dogtainers kept on top of arrangements and in touch with me; they worked hard to ensure the transfer was completed a efficiently as possible.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Warwick

WarwickSydney, NSW

  • Verified customer

Extraordinary

published

Bibi at Dogtainers worked around the clock to get my two dogs and a cat to NZ before the Covid shutdown locked them out. She found a flight and got documentation done in what seemed an impossible deadline.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Warwick, Many thanks for the great feedback for Bibi. I'll pass it on to her directly. We are always happy to hear about the happy outcomes when the situations look bleak.

Dogtainers team can make magic happen!

published

I was so lucky to be helped by Bibi (Biljana Popandonova) during my dog relocation. All odds were against us, Qantas ban/ health crisis restrictions/ Flights cancellations... you name it! But when all problems seemed insurmountable, Bibi worked so hard, late hours and treated my relocation like if it was her own. I can't say thank you enough. You guys make dreams come true!

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Chiara, Thanks for the great feedback about your experience with us. Bibi is one of our most dedicated and experienced team members. Thankfully she was able to find a way for your move to be completed in these disruptive times.

Thanks again.

Sukrit

SukritCanberra, Australian Capital Territory

  • 6 reviews
  • Verified customer

Friendly, reliable and professional

published

Their international team including Angie are great. They brought my 5 year old female Labrador Retriever from India to Australia safe and sound. Their Singapore agent, Pet Embassy, is fantastic.

Their Indian agent (Airpets Relocation Services), while competent, could improve his customer service and communication skills, thereby avoiding some misunderstandings and minor hassles I faced.

Overall, they are the best in Australia for pet transport without a doubt.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers
  • Verified customer

Loved the service, second to none.

published

My little girl was in great hands all the way from Rockhampton to Melbourne. Awesome service, thank you for keeping her safe.

I was the sender and receiver. Pepper left on time and arrived on time and I was kept informed the whole time.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Pepper, Thanks for the great feedback. Its great to hear you got the service you expected from our great team. Enjoy Melbourne.

Review collected in partnership with Dogtainers

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Nayara

NayaraSouth East Queensland, QLD

  • Verified customer

Lovely experience from AUS to BRA

published

Biljana, also known as Bibi from Dogtainers, couldn’t be a better person to me and my dog Bolota.
Ever since I went to meet her, she was just amazing.
When I left Bolota in the office, she made the whole process less painful, not just for me but for Bolota as well. As we were both traveling from Australia to Brazil.
She was updating me for the whole day and also cuddling Bolota. That was just a pleasant moment and my heart was kept warm.

The family is happy and complete now.

Thank you much!!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Nayara, Thanks for the great feedback. Bibi works very hard to ensure that the exports she handles are completed with the minimum of issues or concerns. We are glad that you and Bolota are happily back together in Brazil.

Rachael

RachaelSouth East Queensland, QLD

  • Verified customer

Fantastic service

published

Well organised, confident to use Dogtainers again for my precious babies. Staff knowledgeable and quick to respond to any questions.

Thanks Dogtainers for being very organised and looking after our boys!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Your Welcome Rachael, and thanks for the great feedback. Our team pride themselves on their professionalism, we'll pass on your thanks directly to the team.

Review collected in partnership with Dogtainers

Keeping the furbabies safe

published

Whilst going through the stress of being quarantined our 2 dogs and cat could not have been in better hands. They were well cared for and looked happy and healthy when we collected them.

Sender or ReceiverReceiver
Delivery Arrived in Good ConditionYes
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Sonette, thanks for the great feedback. We're glad your fur babies are back with you again and happy and healthy.

Wonderful service

published

Just brought our dog from Spain, awesome support and guidance along the whole process. They've made it supper easy for us. Arya arrives safe to her new home and she is really happy to be back with her family. thank you so much guys for everything.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Abel, Great to hear that Arya is back with your family after a long journey from Spain. Its also great to hear that she's happy and healthy. We'll pass on your thanks to the team. Thanks for the great feedback.

  • Verified customer

Wonderful Service

published

We recently send our kelpie pup from Brisbane to Frankfurt.
The service was absolutely great. Our Breeder recommended Dogtrainers to us and it was the best decision we made. We’ve got updates and photos throughout his trip and he arrived happily in Germany.
Thank you Madeleine :)

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Elke, Its great to hear that your family has been reunited together in Germany after such an epic journey around the world. I'll pass on your thanks to our wonderful Maddie who prides herself on the job she does.

Review collected in partnership with Dogtainers

Page 1 of 22

Questions & Answers

Liz J.

Liz J.asked

Do you do snakes ?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Liz,
Yes we definately do move snakes. If you would like to know what options are available please submt an enquiry through our website at www.dogtainers.com.au and the team will get back to you directly.

Thanks, The Dogtainers Team

Natalie

Natalieasked

Being a public holiday and no one on phone to speak to, after the latest announcement of canceling flights,
Will u still be transporting cargo?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Natalie, Apologies for the delay. Yes we continue to transport animals during the Covid-19 pandemic.

Dearmum

Dearmumasked

Hello how much would it cost to have a golden retriever pup 12 weeks old from NSW sent to Perth WA (Southern river)

2 answers
Irene
Irene

I don't know...you'd have to ask them for a quote...it depends on the weight of the pup and the flight etc etc. Our dog weighs near enough to 30kgs, then there's the cage and we always choose a direct flight so that the dog is on the plane for the shortest time possible. Good Luck.

Dogtainers
The Dogtainers TeamDogtainers

Hi There, please can you call us on 1300 13 52 52

Get an answer from our members and Dogtainers representatives

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