Read also:
luvele supreme vacuum sealer lsvs130g caffitaly coffee machine review woolworths hp pavilion 27-n107 review ziegler and brown turbo bbq review infa secure grandeur treo baby bunting hortico weed killer 360 instructionsDogtainers
Reviewer Photos & Videos
Maggie B.North-West & West coast, TAS
Exceptional customer service & pet assistance
We had a litter of pups to send to the mainland, just as corona shut the country down. Dogtainers went above and beyond to ensure our beautiful pups were safely travelled to their new homes. Communication was first class and the effort to resolve any issue by Callum R (team member) was professional, prompt and very helpful. He co-ordnated travel arrangements to minimise stress on each pup, ensured crates and facilities were spot on. In fact, the whole team worked in a professional coordinated manner. We have tried other pet movers but consisten...Read more
tly keep coming back to Dogtainers. The fact they could find a mode of transport out of Tasmania, that was diligent and cost effective, shows they have the finger on the pulse. WELL DONE and THANKYOU. Maggie Boyd of Mosiotunia Kennels (German Shepherd breeder)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Best Pet Transportation Company
We booked our Australian Shepherd Oakley from Perth, WA, Australia to Toronto, Ontario, Canada, but then COVID-19 happened. Kate from Dogtainers went above and beyond to take care of Oakley's travel arrangements, even with 3 cancelled flights and several obstacles due to the pandemic. She went as far as arranging customs to take care of Oakley when he arrived, as well as boarding for one night until we arrived the next day. We received pictures during his two layovers, text messages letting us know how he was doing and where he was, and when we...Read more
picked up Oakley he appeared well looked after (and clean!). Kate sent us several e-mails to ensure we were up to date with the whole process, reassured us anxious parents that Oakley would travel OK, and always followed up with a phone call to ensure we receive the up to date information. The service we received was outstanding, and I wouldn't hesitate to recommend Dogtainers for all your pet transportation needs. Thank you for the exceptional service!
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
Went above and beyond!
Christina was absolutely amazing to deal with, trying to get Luna up here from Perth during the global pandemic was an absolute nightmare. We had 5 flights cancelled on us within 3 weeks but she never stopped trying and looking at different options, she was kind and patient as it was such a stressful time. I 100% recommend Dogtainers Darwin to anyone trying to fly their pets around, the service was amazing and I will definitely be using them in the future. Thank you so much!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Dogtainers compares to other Couriers
Know better, choose better.
LoreenSouth East Queensland, QLD
- Verified customer
OUTSTANDING SERVICE
From beginning to end it was outstanding. Emma was amazing in organising from start to finish. Everyone involved in transporting Bova and Lucy was to professional, caring and considerate. Both fur babies were delivered safe and happy and would highly recommend Dogtainers.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
Natasha C.Roper Gulf, NT
Exceptional
I cannot praise the professionalism of this organisation highly enough. During the extremely stressful times of lockdown during the COVID 19 pandemic Angie and the team went above and beyond to ensure I was reunited with my dogs as quickly as possible. Restrictions were changing day by day and with quick thinking they managed to get them just in time to NZ. They remained in contact every step of the way. Dont hesitate to book with them. I will be forever grateful.
1 comment
The Dogtainers TeamDogtainers
Hi Natasha, Thanks for the great feedback. It is definately a tough and testing time for everybody. Glad we managed to get your furbabies back to you.
Similar opinion? Write a review on ieatwords.com.au!
Even during Covid 19 and lock down I was updated
Angie kept me up to date on the whereabouts of my Teddy at all times. Even when I was uncertain I would just pop her an email and receive a friendly response reassuring me.
1 comment
The Dogtainers TeamDogtainers
Hi Cindy, Thanks for the great feedback. Angie has been working hard during these tough Covid-19 times to reunite families. Please stay safe.
Similar opinion? Write a review on ieatwords.com.au!
Mary R.Greater Melbourne (Inner), VIC
The Best Service and Experience
I could not recommend Dogtainers enough! I have been dealing with Emma from Melbourne and her quick responses lead to an easy/comfortable and worry free experience. Of course with Covid-19 happening, she assured me that our puppy will be able to fly down to Melbourne from Mackay, QLD. I had updates and photos of how our puppy went during the flight and her comfort stop. Our puppy was loved throughout the whole process. Will definitely be using Dogtainers from now on.
1 comment
The Dogtainers TeamDogtainers
Hi Mary, Thanks for the feedback. Our team in Melbourne pride themselves on their work and Emma is a great example of the sensational employees we have working for us here at Dogtainers. Glad your family is reunited and hope you all stay safe.
Similar opinion? Write a review on ieatwords.com.au!
Very helpful and friendly
Dogtainers organised my dog to travel from Brisbane to Adelaide on very short notice. Very professional, helpful and my dog arrived on time and safe. Would definitely recommend this company
1 comment
The Dogtainers TeamDogtainers
Hi Kate, Thank you for the kind feedback.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
best decision for my sweet senior pup!
Female Labrador age 9. Jonathan at Dogtainers in Melbourne, Australia was so helpful all along the process. We were moving during the coronavirus mayhem, which added anxiety, but Dogtainers made sure to keep us on track during the process and more at ease. I paid to have Dogtainers take care of everything from Melbourne door to door in LA. It was a long flight and we were even delayed a couple hours, and Britt's Bow Wow on the U.S. side (hired by Dogtainers) did an amazing job with communication and taking Pinky through customs. I definitely did my research, and am happy to report a very happy pup + puppy mama :) Thank you thank you!!!
1 comment
The Dogtainers TeamDogtainers
Hi Meesh, Thank you for the kind feedback. Jonathan in our Melbourne office has over 20 years of experience in the pet transport, boarding kennel and show arena's, and prides himself on providing th... Read more
e best service possible to our customers. We'll be sure to pass on your kind words. We hope your family are all settled into the US together.Similar opinion? Write a review on ieatwords.com.au!
Find out how Dogtainers compares to other Couriers
Know better, choose better.
FionaSydney Surrounds, NSW
- 2 reviews
- Verified customer
Excellent service
From my first phone call to Dogtainers on Monday morning, at a time when there was chaos and uncertainty, the booking, communication, and final shipment of my new dog was so well managed. Ashleigh managed to book my Frenchie on to the first available day of Brachy dogs being allowed to fly, she reassured me that he would get here and she arranged for the vet appointment at a convenient time. I was watching borders closing, flights being cancelled, and I was panicking, but Ashleigh was calm and assured me that all would be well. He arrived safe and well on Friday morning, and I am so grateful for your help.
2 comments
Frustrated was from a previous review. Not frustrated now!
The Dogtainers TeamDogtainers
Hi Fiona, in these troubling times its great that we have been able to find a way to keep families together, and in your case, bring your new family members to their new home. Thank you for the wonderful feedback, I will pass this onto Ash directly.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
George FraserSouth East Queensland, QLD
A difficult task successfully completed
Dogtainers staff were very helpful in the successfully transfer of our dog from Micronesia, via Hawaii to Australia despite administrative errors by other parties at origin. A difficult enough task made more complex by flight reductions during the CoVID-19 crisis. Staff clearly care about the welfare of the animals in their charge and understand the helplessness owners feel after consigning their pets. Dogtainers kept on top of arrangements and in touch with me; they worked hard to ensure the transfer was completed a efficiently as possible.
Similar opinion? Write a review on ieatwords.com.au!
WarwickSydney, NSW
- Verified customer
Extraordinary
Bibi at Dogtainers worked around the clock to get my two dogs and a cat to NZ before the Covid shutdown locked them out. She found a flight and got documentation done in what seemed an impossible deadline.
1 comment
The Dogtainers TeamDogtainers
Hi Warwick, Many thanks for the great feedback for Bibi. I'll pass it on to her directly. We are always happy to hear about the happy outcomes when the situations look bleak.
Similar opinion? Write a review on ieatwords.com.au!
Dogtainers team can make magic happen!
I was so lucky to be helped by Bibi (Biljana Popandonova) during my dog relocation. All odds were against us, Qantas ban/ health crisis restrictions/ Flights cancellations... you name it! But when all problems seemed insurmountable, Bibi worked so hard, late hours and treated my relocation like if it was her own. I can't say thank you enough. You guys make dreams come true!
1 comment
The Dogtainers TeamDogtainers
Hi Chiara, Thanks for the great feedback about your experience with us. Bibi is one of our most dedicated and experienced team members. Thankfully she was able to find a way for your move to be completed in these disruptive times.
Thanks again.
Similar opinion? Write a review on ieatwords.com.au!
SukritCanberra, Australian Capital Territory
- 6 reviews
- Verified customer
Friendly, reliable and professional
Their international team including Angie are great. They brought my 5 year old female Labrador Retriever from India to Australia safe and sound. Their Singapore agent, Pet Embassy, is fantastic.
Their Indian agent (Airpets Relocation Services), while competent, could improve his customer service and communication skills, thereby avoiding some misunderstandings and minor hassles I faced.
Overall, they are the best in Australia for pet transport without a doubt.
1 comment
The Dogtainers TeamDogtainers
Hi Sukrit, thank you for the very kind words for our team. I will pass them on to Angie.
Also appreciate your feedback with respect to our overseas agents. We are always looking to be able to give ... Read more
them feedback from our customers, and this feedback will be helpful for us to improve the service levels our customers receive.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Loved the service, second to none.
My little girl was in great hands all the way from Rockhampton to Melbourne. Awesome service, thank you for keeping her safe.
I was the sender and receiver. Pepper left on time and arrived on time and I was kept informed the whole time.
1 comment
The Dogtainers TeamDogtainers
Hi Pepper, Thanks for the great feedback. Its great to hear you got the service you expected from our great team. Enjoy Melbourne.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
Find out how Dogtainers compares to other Couriers
Know better, choose better.
NayaraSouth East Queensland, QLD
- Verified customer
Lovely experience from AUS to BRA
Biljana, also known as Bibi from Dogtainers, couldn’t be a better person to me and my dog Bolota.
Ever since I went to meet her, she was just amazing.
When I left Bolota in the office, she made the whole process less painful, not just for me but for Bolota as well. As we were both traveling from Australia to Brazil.
She was updating me for the whole day and also cuddling Bolota. That was just a pleasant moment and my heart was kept warm.
The family is happy and complete now.
Thank you much!!
1 comment
The Dogtainers TeamDogtainers
Hi Nayara, Thanks for the great feedback. Bibi works very hard to ensure that the exports she handles are completed with the minimum of issues or concerns. We are glad that you and Bolota are happily back together in Brazil.
Similar opinion? Write a review on ieatwords.com.au!
RachaelSouth East Queensland, QLD
- Verified customer
Fantastic service
Well organised, confident to use Dogtainers again for my precious babies. Staff knowledgeable and quick to respond to any questions.
Thanks Dogtainers for being very organised and looking after our boys!
1 comment
The Dogtainers TeamDogtainers
Your Welcome Rachael, and thanks for the great feedback. Our team pride themselves on their professionalism, we'll pass on your thanks directly to the team.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
Keeping the furbabies safe
Whilst going through the stress of being quarantined our 2 dogs and cat could not have been in better hands. They were well cared for and looked happy and healthy when we collected them.
1 comment
The Dogtainers TeamDogtainers
Hi Sonette, thanks for the great feedback. We're glad your fur babies are back with you again and happy and healthy.
Similar opinion? Write a review on ieatwords.com.au!
Wonderful service
Just brought our dog from Spain, awesome support and guidance along the whole process. They've made it supper easy for us. Arya arrives safe to her new home and she is really happy to be back with her family. thank you so much guys for everything.
1 comment
The Dogtainers TeamDogtainers
Hi Abel, Great to hear that Arya is back with your family after a long journey from Spain. Its also great to hear that she's happy and healthy. We'll pass on your thanks to the team. Thanks for the great feedback.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Wonderful Service
We recently send our kelpie pup from Brisbane to Frankfurt.
The service was absolutely great. Our Breeder recommended Dogtrainers to us and it was the best decision we made. We’ve got updates and photos throughout his trip and he arrived happily in Germany.
Thank you Madeleine :)
1 comment
The Dogtainers TeamDogtainers
Hi Elke, Its great to hear that your family has been reunited together in Germany after such an epic journey around the world. I'll pass on your thanks to our wonderful Maddie who prides herself on the job she does.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Dogtainers
Questions & Answers
Liz J.asked
Do you do snakes ?
1 answer
The Dogtainers TeamDogtainers
Hi Liz,
Yes we definately do move snakes. If you would like to know what options are available please submt an enquiry through our website at www.dogtainers.com.au and the team will get back to you directly.
Thanks, The Dogtainers Team
Natalieasked
Being a public holiday and no one on phone to speak to, after the latest announcement of canceling flights,
Will u still be transporting cargo?
1 answer
The Dogtainers TeamDogtainers
Hi Natalie, Apologies for the delay. Yes we continue to transport animals during the Covid-19 pandemic.
Dearmumasked
Hello how much would it cost to have a golden retriever pup 12 weeks old from NSW sent to Perth WA (Southern river)
2 answers
I don't know...you'd have to ask them for a quote...it depends on the weight of the pup and the flight etc etc. Our dog weighs near enough to 30kgs, then there's the cage and we always choose a direct flight so that the dog is on the plane for the shortest time possible. Good Luck.
The Dogtainers TeamDogtainers
Hi There, please can you call us on 1300 13 52 52
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
The Dogtainers TeamDogtainers
Hi Loreen, Thanks for the great feedback. Emma and our Melbourne team have been working really hard to get fur babies back to their families safely. Glad your all home and well.