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Reviews

4.5

2,451 reviews
5
(2,039)
4
(128)
3
(25)
2
(32)
1
(227)
  • Sender or ReceiverSender (78%) · Receiver (22%)
  • Delivery Time
    • On Time (440)
    • Early (212)
    • Unacceptably Late (27)
    • Late (18)
    • Never Collected (16)
    • Never Arrived (9)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Donna L.

Donna L.Central Queensland, QLD

Arrived safe & sound

published

Hello
Parcel packed, sent & delivered all on time.
Thank you so much.
Will gladly use them again for anything that needs to be packed & sent interstate.
Thanks for all your help.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
  • Verified customer

Very efficient and speedy, thanks

published

Package was picked up in good time and delivered very quickly. Receiver was pleased a passed on thanks. Item arrived in good condition. All this during the uncertainty of the COVID-19 breakout.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

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RKG

RKGPerth, WA

Perfect customer service & handling.

published

Hi all,

I’d just like to thank everyone for all your effort, help & efficiency. My brother and his wife received the boxes yesterday & were so happy and said everything was so well packed as well.

Thank you thank you thank you. Thank you Aaron for helping to dismantle the bassinet & everyone else involved in the entire process.

I’ll be back for sure :)

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
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  • Verified customer

Car Parts SYD to BRI

published

Very impressed with the ease and efficiency of the service. Very large heavy parcel was no issue. Picked up one day and was delivered to Brisbane the next day all at a great price.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Peter

PeterCanberra 2600, ACT

  • Verified customer

Great service. Fast and low price

published

Pick up and delivery were fast. There was a little bit of miscommunication on whether the package contents were 'ok to send', but it was all ok in the end.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

paul

paulHunter Region, NSW

  • 3 reviews
  • Verified customer

Excellent Service

published

the service is excellent and will recommend to any one and I like the 24hour delivery service and the delivery driver was prompt and polite and going from door to door service is and easy to use the online service

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

John Anthony Glover

John Anthony GloverSouth East Queensland, QLD

  • Verified customer

Very quick delivery and good value

published

Sent a carton of 10 kg to my family in London and the online quote and documents were easy to process .
I decided to drop the carton into the nearby Pack&Send office and the service there was excellent and no fuss.
carton arrived in London 4 days later and will definitely be using again. Much cheaper and efficient way to ship goods.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with PACK & SEND

Zidars Delgado

Zidars DelgadoSydney, NSW

  • Verified customer

Parcel got lost and there was no communication on P&S side to let me know. parcel took over 2 weeks to arrive

published

notably, package was sent during COVID-19 season, however, pack and send lacked communication in advising of status of the package once the tracking on line, became stagnant with no update. a simple email, call or even text would have sufficed, but alas, I was made to do all the chasing.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

DJ Spook

DJ SpookSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Average Overall

published

Delivery was a little slow - also was charged extra after item was dropped at store - would have preferred if item was checked on drop-off and informed immediately of increase in cost.

Tracking information was extremely poor - was still showing dropped off at Liverpool store after it had arrived two days later in Brisbane!

Paid extra for Signature on Delivery and yet item was just left at front door - courier didn't even bother to knock on door! If Social Distancing is their excuse then I shouldn't have been charged the extra for Signature on Delivery.

Item arrived in good condition - even with the extra charges the cost was reasonable.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

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Steve L.

Steve L.Victoria

  • Verified customer

Pack and send use the absolute worst courier.

published

Booked a courier With Pack and Send to pick up time date never picked up.
I had to go to Richmond Pack and Send and drop off the parcel to them and eventually got it.
I have previously used Couriers Please the courier Pack and Send use and not impressed at all 2 weeks still had not pick up so this is a shoutout to the Couriers Please for all the excuses;
1) I will call the driver who is never available!
2) supervisor I will lodge a case and hear nothing!
Special shoutout to the Richmond Victoria couriers please courier.
THE WORST COURIER OF THE YEAR AWARD
Stay away from couriers please and anyone that uses them for pick up from Richmond.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

manav.sood

manav.soodVictoria

  • 2 reviews
  • Verified customer

Package not delivered and the return to sender took 3 weeks. Wasted Money!!

published

I booked a courier through PacknSend. It was to go to Amazon in Dandenong which I have done several times before. PacknSend use couriers please for delivery and courier specified return reason as being - "Banned site meaning, the driver cannot deliver due to them (receiver) refusing delivery due to Corona Virus and excessive delivery time. "
My argument is if it was a BLACKLISTED SITE, why did your system even accept the package for delivery.
End result was I was left out of pocket of $25
Further the package was not returned to me for 3 weeks and I had to chase several times. Absolutely Ridiculous!!

I am willing to change this opinion should I get my refund of $25.
REF: AUW03110408B // CPWI77000029133

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

Ken Ryall

Ken RyallHunter Region, NSW

  • Verified customer

A great service.

published

The package - a boxed up push bike - was picked up on the day suggested.
The tracking information was helpful and the email informing me of the package’s arrival at the destination was a nice conclusion to the transaction.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ken, Thanks so much for taking the time to review Pack & Send. We're glad you were happy with the service experience at each step of the delivery process. We look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Some how damaged a steel item

published

Some how damaged a steel item, the item was getting sent for repairs so didn’t think I should get insurance on a item that was made out of steel. They mustn’t treat there items very well. Also late to pick up

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

  • Verified customer

Online booking, Maroochydore drop off

published

The online booking was easy to complete. Drop off at the Maroochydore shop was easy and efficient. Staff there were fast, efficient and friendly. They have social isolation marks on the floor. I felt safe visiting their business.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sandra, It's so great to hear how happy you were with the service provided by our team at Maroochydore. They do a great job and will be so thrilled to receive your feedback.

Review collected in partnership with PACK & SEND

James

JamesCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

4 1/2 Stars

published

Online order and pick up was significantly cheaper than using a drop off point. Great service and quick delivery. Still a bit pricey compared to Australia Post; but a lot more reliable and speedier.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi James, Thanks so much for taking the time to write to us about your Pack & Send experience. Your feedback is really important to us, so we appreciate you taking the time to post your review.

Review collected in partnership with PACK & SEND

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Grant Bellert

Grant BellertSouth East Queensland, QLD

  • Verified customer

Easy and simple to us the online booking and star track picked it up from my door.

published

Parcel was picked up on time. Easy and fast service. Highly recommend and will be using the in the future. Online booking was easy to follow and completed in just minutes.

Resonably priced as well.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Grant, Great to hear that you were so happy with our service. We love receiving reviews like this and our team will be thrilled to receive your comments.

Review collected in partnership with PACK & SEND

  • Verified customer

Actually 4 1/2 stars

published

I was the sender - Simple online process and clear instructions.
Friendly and helpful staff at the drop off location.
Regular SMS updates on delivery progress.
Fast delivery to the recipient with no damage.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Chris, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers. We'll look forward to providing you with a 5 star service experience.

Review collected in partnership with PACK & SEND

Scott

Scottsydney

  • 2 reviews
  • Verified customer

Such amazing service.

published

Great booking website. Great pricing. Great service. Things that can’t be said for 90% of the couriers out there. I was amazed at how good the whole experience was. I will never use any other courier again.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott, Wow! that's a fabulous review of your Pack & Send experience. Your review means a lot to us and we appreciate your support.

Review collected in partnership with PACK & SEND

  • Verified customer

Self serve is great; very reasonable prices.

published

Self serve sending is really easy and cheap. Only thing is what can be sent is quite restrictive. This is some more words to make up to the 30 word minimum.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

  • Verified customer

Awesome service.

published

Delivered to Australia within 24 hours. Impressed. Pickup in time, easy, friendly and professional. A very efficient time and cost service. Thankyou to DHL and courier post for getting an emergency parcel to family.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Dianne, We've had lots of similar stories where we've been able to help our customers to ship emergency parcels to loved ones. It's great to hear that you were so happy with our service. We really appreciate you taking the time to let us know.

Review collected in partnership with PACK & SEND

Page 1 of 123

Questions & Answers

Reddy V.

Reddy V.asked

Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.

Reddy V.
Reddy V.

Okay sir thank you

Betty H.

Betty H.asked

Can I send green mangoes to Melbourne?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.

Mimi T.

Mimi T.asked

Used mobile phone could send to safe to oversea?

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mimi. Mobiles cannot be sent through our online self service option. However, our Service Centres have freight options that can assist with sending this item.

Mimi T.
Mimi T.

Thank you

Get an answer from our members and PACK & SEND representatives

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