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Reviews

4.4

90 reviews
5
(72)
4
(5)
3
(2)
2
(0)
1
(11)
  • Sender or ReceiverSender (88%) · Receiver (12%)
  • Delivery Time
    • On Time (49)
    • Late (4)
    • Never Arrived (3)
    • Early (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Reviewer Photos & Videos

Kate

KateGreater Melbourne (Metropolitan), VIC

  • Verified customer

Saves me so much time and money

published

Easy to get a quote and so simple to book in jobs. I save so much time having access to multiple carriers in one place and at a great price. Great sms tracking facilities for our customers to keep up-to-date on there delivery.
Staff are very friendly and always return calls and emails quickly.



1 comment
Big Post
David V.Big Post
Rob Cousens

Rob CousensGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great service and follow up

published

We have been dealing with Big Post for a couple of years now and from day one the customer service and follow up on pick ups and deliveries has been fantastic. Big Post provide a simple and fast way of booking pickups and deliveries better than most I've seen on the market.



1 comment
Big Post
David V.Big Post

Hi Rob, thanks very much for the review. It's always great to see long-term relationships with customers and I am sure that there will be many more successful deliveries for you and the team in the future!
David

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Sally M.

Sally M.Sydney, NSW

  • Verified customer

Very happy with the service from all Bigpost employees and prices

published

Packages are collected by their carriers on time, delivered quickly with no hassles and are the best prices we have had access to so far. We have used the carriers they contract to collect items for years, however we were being charged nearly double for each pick up with other companies.
Customer service is outstanding. Always happy to help with our queries and go beyond what is expected. Glad we started using BigPost as it had made selling items through eCommerce easier, cheaper and hassle free. No more anxiety when I see the delivery price pop up.

1 comment
Big Post
David V.Big Post

Thanks so much for your review Sally. It's always great to hear not only that we are competitive on price, but that the staff are helping to take the hassle out of your shipping. Looking forward to working with you again soon! David

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Bali Mystique

Bali MystiqueGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Great service, easy to use!

published

After using several freight carriers, we were approached by Jess from BigPost to give them a go. Reluctant at first, we decided to trail a few deliveries with them. They have now become one of our main carriers due to the ease of bookings and Jess's help and quick response when needed. I can truly say that whilst they seem similar to "other" freight brokers, BigPost are certainly a cut above in all the KPIs a business looks for!
Keep up the great work!

1 comment
Big Post
David V.Big Post

Thank you for the kind words guys. Jess was over the moon when she read your review! We hope to continue to make your shipping simple and hassle-free. Don't forget to reach out if there is ever anything more we can do for you! David

  • Verified customer

Always amazing customer service

published

We've been dealing with Big Post for about a year now, and they've always been fantastic. Great customer service and always keen to help. Simone in particular was very helpful in a recent incident where one of our customer's parcels was delayed (due to circumstances out of everyone's control), she was very prompt with following it up with the freight carrier and making sure our parcel was found and delivered ASAP. She kept myself and our customer up to date daily, and I'm so appreciative for her help. It was a relief to have her assistance in a stressful situation. Thank you! :-)

1 comment
Big Post
David V.Big Post

Hi Jacqui, thank you for the great review. Simone has always been a star and we aren't surprised to hear it from our customers too! We are looking forward to working with you more in the near future. David

Menio

MenioSydney, NSW

No longer trading with Bigpost

published
3 comments
Big Post
David V.Big Post

Hi Menio, thanks for your feedback. Unfortunately we are unable to reactivate your account as we cannot continue to chase up late payments. Regards, David.

Menio
Menio
Big Post
David V.Big Post

I appreciate that Menio however it was not the first occasion and you were not closed for over 30 days. Regards, David.

Siva

SivaGreater Melbourne (Outer), VIC

  • Verified customer

worst service

published

I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.

1 comment
Big Post
David V.Big Post
A.Jade

A.Jade

  • 5 reviews
  • 8 likes
  • Verified customer

Excellent service! Friendly, quick responses and very helpful

published

I had a shipment delivered through Big Post and was very pleased with the service, and wanted to share my experience. The woman I dealt with had such great customer service skills and appeared to be genuinely kind and helpful - this is so incredibly rare these days and I much appreciated the help with my issue.

1 comment
Big Post
David V.Big Post

Thanks for your lovely review Ashley, you made Simone's day! Hopefully we can deliver to you again soon. Regards, David.

Ventrader

VentraderGreater Melbourne (Outer), VIC

  • 2 reviews

Freight

published

Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Nick, thanks for your positive feedback! Regards, David.

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haphil

haphilwellington NSW

  • 2 reviews
  • 1 like

Slow to deliver and Poor communication

published

Was expecting delivery of within 3 days of payment. It took 16 DAYS. After numerous phone calls (to Bigpost in Melbourne) and several emails no communication from Toll to say when it would be delivered. Finally came within hours of a somewhat irate call to Melbourne. Was informed by driver that "other jobs were put off in Wellington (NSW) to deliver it" (I live 20k from Wellington) Well guess what?? I don't Care!! If they contacted me I could have picked it up from Wellington (apparently it was there for some time before they finally delivered it)

Sender or ReceiverReceiver
4 comments
Big Post
David V.Big Post

Hi Haphil, I'm very sorry to hear you didn't receive your freight on time. Can you please reply with your Big Post job number and the date you paid your supplier for the freight so I can investigate this issue? Regards, David.

haphil
haphil
haphil
haphil

I just looked up "Wellington Vale" (2371) It is 563.7k from Dubbo. Wellington 2820 (same postcode as Mumbil) is 50 k from Dubbo. Don't they look at postcodes? Maybe that parcel saw more of the country than I have seen?

Poor experience

published

Disappointed that the sender used this provider. BP couldnt tell me where my package was. It was sent to a regional town not far from a capital city. Was expecting delivery the next day, updates from their customer service was lacking, had promised that they would provide specific info the day after I expected it to arrive. Was also told misleading information. Didn’t have the package In my possession until the 3rd business day. So my customer wasn’t happy. I’ll stipulate Australia Post be used in future.

Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Hi Dave, I'm very sorry to hear you weren't happy with our service. Please advise which job number this relates to so I can investigate your complaint. Regards, David.

A breath of fresh air

published
Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Hi Mike, great to hear you received your mower without any hassles! Thanks for taking the time to leave a positive review. Regards, David.

Erin

ErinMelbourne

Wonderful user friendly service for big and small jobs

published

Big Post have been a breath of fresh air for our company, I will only use them for all of our logistics needs, whether we are sending or organising offsite pickups, big or small, the customer service team are professional and responsive. The website is very straightforward and will highlight any known issues or delays with certain carriers, so it's easy to avoid issues from the get go. Special thanks to Alan Tran who signed us up and trained our team on best practices, he is always a reliable point of call and quite literally "puts the Tran in Transport". I recommend Big Post every time.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Erin, we enjoy providing you with our services and really appreciate your lovely feedback. I'll let Alan know you've taken the time to leave us a great review! Regards, David.

5 STARS

published

Very competitive prices, no underlying charges - what your quoted is what your charged. By far the easiest portal to use, print all your labels and organise pickup so simply. Fast and friendly service, if we have a question it is solved quickly via a quick email or telephone, no sitting on the phone or waiting 2 days for a reply. Thanks Big Post for your service.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Obieco, thanks for your business and fantastic review! We really appreciate it. Regards, David.

Don’t ever use this service!!

published

This company is horrible, rude customer service, lied to me about delivery. My products were damaged!! Spoke to a rude lady by the of [Name Removed] who hanged up the phone twice!!! Horrible horrible experience never again in my life. I will make sure nobody ever uses your services again

Sender or ReceiverReceiver
1 comment
Big Post
David V.Big Post

Hi Tina, I have sent you a private message. We are keen to investigate your complaint but require specifics such as a job number or invoice number. Regards, David.

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Awesome company to deal with

published

After dealing with nightmares such as TNT, these guys are a breath of fresh air. Excellent customer service, great rates. I ship large custom made cabinets, BigPost is helpful every step of the way and i will continue using them [weblink removed]

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Thanks guys, really appreciate your positive feedback! Cheers, David.

Shane

ShaneMelbourne

Great Team to Work With...Very Price Competitive

published

The team at Big Post are great, and professional and always exceed my expectations. My account manager Eleni is 2nd to none, at times going out of her way to making sure my pick ups and deliveries are always on schedule without any hassle. Highly recommended!!!

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Shane, thanks for your compliments, you've made Eleni's day! Regards, David.

Katrina

KatrinaMELTON

BOUTIQUE COMPANY WITH BOUTIQUE SERVICE TO MATCH

published

After having spent far too many years dealing with the big boys directly like Toll, TNT etc and having terrible service and non existent pick ups I decided to go about looking to deal with a third party freight company instead in the hope that there would be more personalised service and accountability. Enter Big Post, and they certainly have not let us down. If there are issues they are addressed promptly and efficiently. It's nice to finally have an avenue to organise our freight whereby there is a level of care and professionalism not seen when dealing direct with the larger organisations.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

Hi Katrina, thanks so much for your lovely review! I'll make sure the team here are aware of it and hope we can continue to assist you and your business. Regards, David.

Ivan

IvanMelbourne

Very happy

published

Packages picked up on time and delivered on time.
Phone help by the Big Post staff excellent and helpful.
I have nothing else to say and just making up required twenty words.

Sender or ReceiverSender
1 comment
Big Post
David V.Big Post

We appreciate your kind review Ivan. Glad to hear we're able to assist your business. Regards, David.

Sam

SamPerth, WA

  • Verified customer

Extremely Happy I Switched To Big Post

published

Love the user friendly website. It saves so much time to be able to save your products weights & dimensions for quick quotes. It has improved customer service being able to advise freight costs so quickly. The staff are a great team. They have always been extremely efficient & helpful every time I have contacted them. I would highly recommend any company giving them a try.

Sender or ReceiverBoth
1 comment
Big Post
David V.Big Post

Thanks for your review Sam! We really appreciate your feedback and I'll make sure the team are aware of it. Regards, David.

See all Big Post reviews

Questions & Answers

JOHN T.

JOHN T.asked

We were expected the item to be delivered today and no one called us.

1 answer
Big Post
David V.Big Post

Hi John, I'm sorry to hear you were not contacted. Can you please provide me with your Big Post job number and I'll look into your delivery for you?
Regards,
David

Get an answer from our members and Big Post representatives

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