BryanLitchfield, NT
I'm happy with my choice
When choosing a new provider, I had a few key points. I wanted an Australian provider with Australian support staff. They had to have a help desk open past 5pm and preferably 7 days a week.
They also had to be around a while and therefore likely to stay around, since I've been burnt before.
Most of all they had to have a good rep for speed and support.
I chose Australia On Line and have been very happy with my decision.
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SharkyGreater Melbourne (Outer), VIC
- 2 reviews
These guys just can't do enough.
Good plans, good speeds, local aussie support and they knock themselves out to help if ever there is any kind of issue.
With the change over to NBN I had a billing query, I rang accounts, and as per usual, call answered
after second ring, query answered in less than a few minutes.
Love it.
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DellPerth, WA
I tell all my friends, do yourself a favour.
Whenever my friends complain about their provider I just ask why they stay with them and why don't they
change? Why put up with 30 minutes on hold or unintelligible overseas staff where you can't make your self understood? We've been with Australia On Line - ozonline - now for 10 years. Always quick to answer the phone, always beyond the call of duty, and they made the move to NBN simple with communication at every step of the way. Do yourself a favour!
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CheekyGreater Melbourne (Inner), VIC
- 2 reviews
Beaut Aussie Company. Great service, fast good value plan and no phone queues!
Phew, what a breath of fresh air.
Connection was fast and what a breeze with the Australia On Line's preprogrammed router.
Our NBN is fast. On the rare occasions that we've had to call there's been no waiting in phone queues.
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MayseySydney, NSW
- 2 reviews
Accounts, snap, crackle and pop.
Fantastic company. I like the way things get done right then and there.
I wanted to cancel my NBN home phone service, spoke to Michael, No problem, cancellation locked in
at the end of my billing cycle right then and there, fantastic, no stuffing around.
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KavitaNorth West, QLD
- 2 reviews
Signed up and up and going same day
Moved into a new place and needed NBN up and going quickly for work.
I signed up with Australia On Line on their no lock-in plan and was up and going with my BYO modem the same day.
I was just blown away.
Speeds are good at 95% of advertised.
Impressed!
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Virgin BlondeMetropolitan Adelaide, SA
- 2 reviews
Very smooth change over to NBN
Smooth change over to NBN.
My old internet was turned off once my NBN came up with no internet interruption.
I kept my old phone number on NBN without fuss.
The speeds are 90-95% of the advertised speed.
It was really easy.
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free soulGreater Melbourne (Inner), VIC
- 2 reviews
As good as it gets
My Australia On Line NBN connection is fast and reliable.
I can ring Australia On Line and quickly talk to someone local with helpful, honest advice.
I can't imagine that I will every move to another provider given my previous bad experience with my previous provider.
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DavidSouth East Queensland, QLD
- 2 reviews
- NBN 25 (Speed Boost)
- Verified customer
helping us out with home phone porting
can recommend australia on line [ michael ], for nbn internet and home phone as he helped us tremendously as we are experiencing difficulties with porting our home phone, even though we are with a different nbn service provider .
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GlennMelbourne
- 2 reviews
awesome provider
Got Fibre to the Curb NBN. Reliable and awesome speed.
Australia On Line sent the router out overnight and I was up and running next day.
Good talking to Aussies.
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locyInala
- 2 reviews
- NBN
- Verified customer
Excellent service
I've NBN cable with Aust Online. Their support line is responsive and the service is fast and reliable with no appreciable slow down in the evenings. The router is a tp-link VR1600V which was a good deal for $59 with two wifi networks. The included home phone service connects via the modem and I was able to keep my current phone number.
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FruitbatQLD
- 2 reviews
- NBN
- Verified customer
Smooth move to NBN 10/10
Had a smooth move to NBN. We've been customers of Australia On Line since dial up, then ADSL and now NBN.
I heard so many horror stories about how bad NBN was and how people were without internet or phone for weeks.
Not so with Australia On Line. We ordered NBN, they texted the activation date. We received the modem prior to the date. On the specified date we plugged the NBN modem before we went to work, came home from work and NBN was up and going and our home phone service had already moved over as well! Didn't even have to take time off to meet an NBN tech or anything. Really easy.
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AvimMelbourne
- 2 reviews
- NBN
- Verified customer
They've really batted for me!
NBN isn't perfect, in fact wouldn't it have been great if they'd just stuck with the original plan of running fibre everywhere? Seems the Government sold us that it would be free to the tax payer because it would pay its own way. Now that it's inevitably cost more the Government insists NBN lives within its means and so they're trying to save a buck any which way they can. Long and short, my Node is way further away than the Government every promised it would be. More copper run to the Node, more problems, less speed, NBN being a monopoly, no p...Read more
rovider can change this. Still, Australia On Line have really gone into bat for me and hard with NBN, refusing to take their denials and pushing it right back at NBN, making them fix copper problems, that the Government always said they'd fix but somehow now the NBN is less willing to do. So yeah, good on you Australia On Line. Of course I'd like to get 100Mbps ;-), but the 21Mbps I'm reliably getting on the 25Mbps plan is way better than my neighbours, so pretty happy.Similar opinion? Write a review on ieatwords.com.au!
SmokeyWantirna
- 2 reviews
- NBN
- Verified customer
Top ISP!
For years I found all internet companies the same, you'd be on hold forever and end up speaking to someone who just wanted to get rid of you. Not with my current provider Australia on line. I'm a happy customer.
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Review collected in partnership with Australia On Line
WinneyParafield Gardens
- 2 reviews
- 3 likes
This company rocks
I recently made the switch from another ISP to Australia On Line.
I'd checked them out online, they looked pretty good and had been around a while so they weren't likely to go in a puff of smoke like my last provider.
I wish I'd made the change sooner. They kept me informed each step of the way during the change over.
The service is fast, reasonably priced and the staff are all local to either Melbourne or Sydney so I can actually understand them!
Do yourself a favour, check them out.
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ShizzaCharlestown
- 2 reviews
Honest customer reps
I've found Australia online's staff to be honest and helpful.
I've recently spoken to a few providers, casting around seeing who I should commit to.
Most of the providers I spoke to will just tell me anything just to close the sale.
I was particularly burnt recently when the largest company was telling me that I had to go with them to keep my phone number, not so as it turned out.
In contrast, Australia Online's staff are concerned with having a happy customer in the long term,
not just trying to make the sale, so they told me what to expect realistically and what issues I may have to deal with to get the best, experience.
I'm very happy.
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BrettCarrum
- 2 reviews
Great for the last 6 years
I've been with Australia On Line for 6 years, most recently on NBN.
Happy to be with Australia On Line, prompt, efficient service. Calls answered promptly. Any issues get followed up. Good pricing and I'm talking to someone in the same country. Keep it up!
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MazziCroydon
- 2 reviews
2 rings and I'm talking to a human!!
Such a relief to call Australia On Line and being talking to a human and a local at that!
These days i just get expect to ring a company and have an unintelligible voice at the other end, oh so polite but unable to swing a cat or actually solve anything! With Australia On Line I get to talk to someone who can actually make things happen. They seem to train their staff so that they can deal with anything, accounts, tech the lot. None of this, "I'll have to transfer you to the right area" rubbish. I'm going to stay with these guys a long while.
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ShezIpswich
- 2 reviews
24 Hour support!
My previous provider Fusenet, 5pm Friday and bang, they're closed for the weekend. Happy to change to Aust On Line, speeds are good, decent price. and they're there when you need them and speak Aussie too. When their office is closed they respond to emails, seems like 24 hours a day.
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GonesurfnPerth
- 2 reviews
Gone with someone that will stick around
Was with Boom who dumped me across to Activ8me, got with Mungi, then bang they're gone. So I've gone with a stayer this time. Oz online's been going so long we used to have dial up with them.I hate rushing around just to stay online because my latest ISP has crashed out and lose what's paid in advance. NBN change over was OK and speeds are good.
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Questions & Answers
bill m.asked
instructions to syncing a new remote to a fish havster
1 answer
Good afternoon Bill....I suggest that you ring Australia on line at 1300650661....the staff are ALL Aussies and based in Australia,and I am sure that they would be able to help you out.....when you ring the number press the button for technical person and they will be only to happy to help.
I hope that helps you out
bill m.asked
instructions for syncing fish harvester remote
2 answers
instructions for syncing a new remote to fish havester
I guess I am not the best person to ask this question off. I have a computer and an iPad. Have you contacted Australia on Line? Else, have you contacted the Fish Harvester people? They probably know more about their services than I would.
Good Luck
Jennifer Pasked
Will need to switch providers in a few months . My current modem was set up when I received it from Amnet . What do i do if i switch to yourself and if I need to configure existing modem do i get help with that . I only use my phone line for my Fetch TV and Monitored Security Do not have a phone connected however I get charged for 1300 numbers that is used by security I guess I will be charged for those too with yourselves . I guess I would choose the plan with casual calls ? Can I upgrade plans or downgrade at any time?
1 answer
Michael B.Australia On Line
Hi Jennifer, thanks for your question.
Yes, we assist you in configuring your existing modem.
1300 numbers are still chargeable, yes.
Are you changing to NBN or still ADSL?
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