Australia On Line has provided us with excellent service for a number of years. Always prompt in dealing with the occasional line or modem problems and generous with help to the elderly.
Pat and Bill Bathurst

NBN was connected to my brand new house around December 2016. Given that there was a trail from the kerbside to the house, the connection time from the start to actually going online connected was super fast. Australia Online organised everything to do with the whole connection. There were nil hiccups throughout the whole procedure, with NBN doing their bit outside to the technician connecting inside.

I have not experienced any complaints with this service. Also, there is no waiting time to speak with an operator should the need necessitates.

All in all, I am extremely happy with the provider service, and I have no hesitation in recommending their product (Australia Online) to anyone that needs an opinion.

Margaret

Have had ADSL with these guys ever since I got my computer! They have always been really nice and helpful.
Any questions or problems are handled promptly, no endless menus to talk to someone, and great customer service.
Any problems have been related to Telstra phone line issues, and not Australia On Line. Will probably put our NBN with them when we do it.

NBN.
Set up process was excellent
Not long to wait for setup
Hardly any dropouts
I am Extremely satisfied They have Always been so helpful.

Very supportive and flexible.
Never had any issues.
Connection is ADSL
Team are always helpful whenever we have had a call.

What a difference compared to other telcos. These guys have really good service and are always easy to deal with. Recently we had some issues with our line and they were onto to it quickly and gave us a follow-up call to make sure it was fixed properly.

Repaired in good time
We experience dropouts frequently
We are otherwise satisfied with Customer support and service
Awaiting further information on NBN

Never have any issues regarding customer service. Great friendly service. I would highly recommend Australia Online to anyone looking at getting connected..

BEEN WITH YOU FOR YEARS.100% HAPPY! Regards Michael Fisher, you always fix it. A lot of time for us Seniors.

I've been an Ozonline customer for many years and each time I needed an issue addressed I was able to speak to someone local and nothing was too much trouble; they even assisted with the email on my smartphone at one stage. Very good value for money.

I have my NBN connection through them and I had ADSL through them as well for few years. In case of any problems you call them up and always talk to local support person, very straight forward and responsive.

I've used Australia on line 2 different times now after moving house. I'm on the nbn network now and setting up the connection was a breeze, had no problems. They sent me the router already to go which was great. If you have to call support or customer service they are just brilliant, they talk you through step by step if there's a problem. Would highly recommend this small Australian company.

I have had ADSL broadband via Australia On Line for many years.
My connection is perfect, dropouts are virtually non-existent.
Calls to the Helpdesk are answered with minimal delay. The technical staff are extremely competent, give clear explanations, always follow through on any actions needed, and have always provided full resolution to any issue.
I'm extremely happy with them as my ISP

Connection type : Sorry ! Don't know ... Set-up process : Can't remember, but don't think there was any problem. Very occasional dropout. Very satisfied.

Tried to connect to NBN but my phone line was not of a good enough standard. I had to cancel my connection and was refunded all money I had paid upfront. They were fast, efficient but most of all courteous and pleasant to deal with. I never had to argue with them to get my refund. Can not fault their service at all and would recommend them to anyone. A1

We've used Australia On Line for more than 15 years
We have always found them to be fast and reliable with high standards.
I would recommend them to anyone wanting quality personal service from their ISP.

Michael Lyne
myscot web development.

I choose AOL because they were meant to be very good at service and support. So far I have had nothing but troubles, and they are not even communicating with me in regards to solving my internet. I am paying for ADSL but have constant disconnections and speeds on average of ~ .5 mb. Streaming services wont run, youtube is glitchy. And gaming is off the table.
I have had multiple phone calls, with no resolution. They keep asking me to do things like swap cables etc. There is clearly a problem with how AOL treats is customers, and there is no follow up review on problems. I am so aggravated by how they have treated me, and am thinking of paying an early exit fee to join a different service.

I've been with Australia On Line more years than I can remember - even before our previous ADSL connection. These guys are always personable and provide great, but easy to follow, technical advice to assist in sorting out any issue with internet connections, and I certainly can't remember spending long times in call waiting queues.
Australia On Line provides such clear, efficient and thorough support, I even recommended them to my 80 year old mum!