We have been with Australia online for 21 years. As a secondary Maths teacher I know how important it is to make your clients feel listened too and support with clear instructions, patience and no judgement.
Every time my husband and I ring for support this is exactly what we receive from the other end of the phone.
I can't praise enough the service we have received over the years. Always helpful, calm, clear and problems solved.
Thanks so much. Perks family Caulfield South.

NO I could not have chosen a better ISP if I had tried. I searched for ages for a great ISP. It has been quite a few years now since I have been with Oz Online. I will never go to anyone else now. These guys have the greatest respect for there customers and it does not matter what if any problems you have, nothing is to hard for them to fix. I must say though that I have never ever had any problems with Oz Online and the internet connections. I have always consistently been online 24/7. Over the last couple of days I have transferred from ADSL to NBN and I had no down time. Big thank you to the team.

The technical support department is excellent. They have assisted troubleshooting my NBN on multiple occasions and were professional, efficient and successful.

After many years of problem free (except for Telstra line problems) we upgraded our wi fi modem to meet new smart TV installation. Frequent drop outs frustrated us and AOL. I commend them for their polite, patient and professional service.

We very rarely have a problem with service provision but if we AOL fix it immediately plus they are Australian owned and staffed by Australians!!

Have our NBN connection through Australia Online for a little over 2 years and they are the best I have ever been with. Problems are literally solved in seconds from call start to call end, with a well manned Australian call centre team that are easy to understand and know their stuff I couldn't recommend them any better.. Don't believe this review? Then call them, their number is easy to find and press for technical support, usually I wait 5 seconds no joke.. They are worth the little extra for what is a far superior service.

ADSL Broadband has had an intermittent drop out fault for weeks, when it hit I could not connect for long periods of time. . AOL Technicians put up with my lack of technical /PC knowledge and led me through a series of tests. We eventually ended with it not being my PC and had to be the modem or Telstra network. Knowing that Telstra would charge me if no fault found (remembering it was intermittent drop outs'. The tech suggested I buy new modem, which would also be need soon when the NBN comes to my area. He also said if it was not the modem they would credit me the cost. Any now for 4 days no drop outs, faster connection, and apparent to me, faster internet service.

NBN - They took all the pain out of connecting and now disconnecting and during the time I was with them they were the best I have ever dealt with. No issues at all with connections, timing, costs and the staff are just so bloody nice.

I can't recommend them highly enough.

After Telstra did everything to obstruct my NBN connection to Australia On Line, I sought help from Aust on Line. Their tech support could not have been more friendly or helpful. In particular Michael Bethune was totally on the ball and sorted out everything for me. The connection is new and working flawlessly and I could not be more pleased!

I have been with Australia Online since around 1996. Over this time we have moved, changed plans according to our needs and budget and in every instance, the local Australian service from Australia Online has been fantastic! This type of local service is a rarity these days....especially when it comes to telco providers! Couple this great service with products that are competitively priced, Australia Online is a great company to deal with AND it's wholly Australian owned!!
Thank you Australia Online........please continue to do what you do!
James - Noosa QLD

Just connected to nbn from adsl with Australia on line and had no problems as is always expected with the guys who work for Lizzy. Always polite in explaining to a non tech like me,helpful and patient fixing any problem I have had and not only could they understand me I could understand them. Being FTTN and a long run of old cable I am pleased with 45mbs most of the time ang 18mbs peak

We have not had ONE problem in dealing with AOL. Our AOL NBN service is fast, reliable, reasonably priced and the whole process of having the NBN connected was a breeze. After years of having to deal with Telstra in a Telstra only area on the Sunshine Coast (QLD) dealing with AOL is a breeze. We feel like we have dodged a bullet in choosing to go with AOL.

Have been with Australia online for 5yrs now and have been very very happy with them..Would not go with anyone else..They are very polite and very helpful and understanding...Have recommended Australia online to all my family and friends and anyone who has asked who are a good Internet provider

I can't thank the Australia on Line Team enough, for guiding me seamlessly through my transition to my new internet setup and my Phone line connection, via NBN.
With no technical knowledge at all, this was a task that I'd dreaded but you made it happen with ease.
Thanks again to the Australia on Line Team.