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Sunbeam Torino Espresso Machine & Grinder PU8000
Reviewer Photos & Videos
Would not recommend
Have had our Sunbeam Torino since November 2017, and it has just had it's second major fault with the steam wand. Have already had the steam wand solenoid replaced last August, and today it's blown the solenoid again and gave me an electric shock. Taking it back to Harvey Norman tomorrow to replace the Sunbeam with a Delongi as I don't trust Sunbeam anymore. Pleased I purchased the extended warranty as it's over 24 months old and would not have been replaced by HN I guess.
Purchased in November 2021 at Harvey Norman.
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APPerth, WA
- 37 reviews
- 1 like
makes a great iso espresso!
I was super excited to receive my Sunbeam Torino. I have owned several espresso machines and, whilst not perfect, this one is the best yet. My last espresso machine (Lelit) cost over $1000 for a machine with far less functionality and lower build quality, and my grinder was a further $250. Compared to this, the Sunbeam Torino package represents exceptional value.
When it was delivered, the first surprise was the size of the box - quite large - but it includes the grinder. The machine is also very heavy, which is good because it means it doesn...Read more
’t move around on your bench like other lighter machines can. Upon unboxing, it became apparent how large this machine is. I guess the advice would be not to buy this model if your kitchen is tiny. It takes up a good bit of bench real-estate, but it is a very nice-looking piece of equipment - kitchen eye candy. In the morning, it is very quick to come to temperature. It also makes a very, very good coffee. If you do it correctly, you will be having coffee at home that is as good or better than you will get at any cafe. The key to a great espresso coffee (with any machine) is not to over or under extract it. The ability to pour an espresso either with one-touch of a button, or manually is great, and gives you good control or convenience. The pressure gauge is a nice touch and provides feedback to help you adjust your grind size and tamping pressure in order to get the optimum espresso extraction.
Purchased in March 2021.
1 comment
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DbusybeeSouth East Queensland, QLD
- 7 reviews
Bravo, Torino!
We received this unit as part of the Ambassador Programme and have used and tested it for many weeks before giving an honest review here.
We received a phone call from the courier confirming our address and to assist with unloading & delivery. Appreciated it very much as an item this good and valuable wouldn't want to end up at the wrong address! Plus at 28kg fully packed, it's a two-man lift to get it safely up your driveway.
We've have plungers, perculators and cold coffee makers, but right from when you heft the solidly, expertly-packed...Read more
carton that withstood shipping without a tear, made of high quality materials, you've gone up a level and holding a serious espresso machine in your hands. After making sure it's the right way up, you snip away the packing tap and get ready to enter a fun & delicious new world of coffee like you've never had in your home before. As with anything else these days, you check the parts as described in the manual, ours were all present & of top quality fit and finish, including the mysterious extra grill mentioned in other reviews (that isn't explained in the manual and doesn't seem to fit the unit anywhere). The unit itself is beautifully presented and seems good quality made of shiny stainless steel, with good quality buttons, spouts, attatchments and accessories. The manual seems to be presented and written, though, with the notion you've used or operated similar equipment previously. We hadn't, but found the Sunbeam videos on YouTube describing the parts & their functions VERY instructive & helpful. Recommend watching these first before you plug in and brew up. The machine is quite forgiving, responsive and safe to use. If you get lost in the steps, just take your time at first when you're getting acquainted with the functions and features. A good cuppa requires a little patience and the satisfaction from the results of this product are more than worth it.Purchased in March 2021.
1 comment
Customer CareSunbeam
Hello Dbusybee,
Thank you for your AWESOME feedback, we're glad you are loving your SUnbeam PU8000.
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Find out how Sunbeam Torino Espresso Machine & Grinder PU8000 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
Mandy58South East Queensland, QLD
- 2 reviews
Past sunbeam perfect in every way ! This one massive fail.... this is my 4th machine in 13yrs and the worst
The quality of the coffee is never consistent, the temperature is always warm, I have followed all directions to have a favorable outcome like past machines but after 2yrs + owning and experimenting to have the same taste, density, quality and taste of past machines I give up . Looking to sell this machine ASAP.
Purchased at The Good Guys for $1,230.00.
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NNN8487Sydney, NSW
- 32 reviews
Steep learning curve, but can produce good results
This was my first time using a manual espresso machine, so I found there was quite a lot of knowledge to gain about every step of the process. So I'm sure that some of the issues I encountered were a result of inexperience, and there were a few things I found odd about the machine that may be normal for espresso machines - I don't have another machine that I've used this much to compare it to.
Appearance
First off, this machine looks very nice and professional. The stainless steel should be able to easily fit in to most kitchens and is easy t...Read more
o clean. The layout of the machine is neat, all parts are easy to access and use and the water jug is nice and big. My only complaint with regards to the build of the machine is that standard size mug is slightly too tall to be able to slide underneath the portafilter. Keep in mind that this thing is super heavy and about 45cm long so it's going to need a dedicated space on your bench. Making Coffee - Early Days From day one I was fully aware of my own shortcomings pulling shots, so I tried to pull in as much information as I could from coffee blogs and YouTube tutorials to try and get myself up to speed. I found a lot of these were pretty general and didn't give a lot more information beyond "Grind coffee, tamp, pull" followed by a nice clip or picture of a 10/10 professional grade coffee. Needless to say, my early attempts did not look or taste this nice, and I found troubleshooting for a specific issue to be difficult for a first-timer. This isn't a critique on this machine in particular, but just something that I think is part of the normal process of getting used to any espresso machine. I'd find myself making a shot that was basically undrinkable and having to decide if it was too bitter or too sour, and then try using less coffee on the same grind setting, or the same amount of coffee on a different grind setting. Sometimes the results were better, sometimes they were worse. The included manual contains some basic tips, but due to the many different factors at play it's hard to find exact advice for every issue you might encounter. I just experimented a lot, and burned through a lot of beans in the first week just pulling shot after shot with different settings to try and find something that worked.
Purchased in March 2021.
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nee
- 6 reviews
Great manual machine for people who have a passion for coffee!
TLDR: You can make commercial/cafe quality coffee with this machine once you familiarise yourself with making coffee and the machine.
The Sunbeam Torino coffee machine is a great unit for someone who enjoys coffee and is willing to invest both time and money into producing a high quality beverage. For context, our household very much enjoys their coffee. In the past, we had a Sunbeam coffee machine (years ago). As the years wore on, however, the machine broke and we have never had a chance to replace it. We did buy a capsule coffee machine (f...Read more
rom a different brand) last year, which we have been quite happy with so it was great to have a chance to compare a manual machine with a capsule machine. Aesthetics: When we first received the unit, it was a lot larger than expected. You need to dedicate a significant amount of bench space for this machine. This definitely isn't something that you want to be putting in and out of cupboards every single day. But this machine definitely deserves having a permanent spot in your kitchen with the quality of coffee it produces. The Sunbeam Torino is a sleek stainless steel machine, which comes with a matching grinder (that isn't built in), a tamper, a milk jug, and a portafilter (with two baskets for a single and a double shot respectively). As it's quite a boxy shape (without many additional pieces that jut out) it's quite easy to find a nook for this unit. Learning the machine: While there is a steep learning curve for this machine, especially for people who don't have any cafe experience, things are quite intuitive if you dedicate some time to test out the different aspects of the machine. There are quite a few buttons and places where you can customise your coffee experience (more on that later), but after experimenting a bit you can easily get a hang of it. Also, if you've had previous experience with manual coffee machines, using the machine is quite easy as the core components are the same.Purchased in March 2021.
1 comment
Customer CareSunbeam
Hello Nee,
Thank you for your AWESOME feedback, we're glad you are loving your Sunbeam PU8000.
Like you said this is a machine for the coffee lovers and needs some loving in order to understand how to... Read more
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AJBMiddle Park
- 16 reviews
Really good machine but manufacturer's customer service is an issue
I only drink espresso coffee, but I’m no coffee gourmet and I am certainly an amateur coffee maker. I was very excited when I was asked to trial the new Sunbeam Torino coffee machine and grinder particularly as it arrived the day before the Covid-19 lockdown began. Absolutely perfect timing.
My first observation is it is a beautiful thing. Mirror shiny silver (which is easy to keep that way) and a fab retro look. My second observation is that it is very large, especially with the grinder as well. It takes up a substantial piece of kitchen be...Read more
nch space and it’s far too large to be put away. You also need to be careful not to put it under an overhead cupboard as you need quite a lot of space above the machine to refill the water reservoir, which is 2.5 litres. You need to be serious about your coffee for this investment. It took me a while to learn to make a good coffee in this machine. Reading the manuals is critical; you need to know what you’re doing. I had to experiment with the grind size to get it right. I was initially grinding my coffee too fine and I had to go to 15 on the grinder setting, which is at the courser end of what Sunbeam recommends for espresso. Once I had that sorted, all good. The machine is really easy to use and pretty quick. The warm up is about a minute and I can steam milk for 2 coffees in under a minute. The milk steamer is very professional and produces a standard of milk that I can’t differentiate from my local cafe’s machine. Occasionally I still get it wrong and don’t fill the basket with enough coffee (the dose is not measured by the grinder), but the pressure gauge will tell me that the extraction hasn’t reached the target pressure; easy. You also have the option of controlling the extraction manually or with pre-set one and two cup measures, which you can adjust to your requirements. There are lots of things you can adjust, including coffee temperature, steam rate and pre-infusion time, but I didn’t feel the need to alter these pre-sets. The quality of the coffee I am now producing, after some practice, is comparable to my local Melbourne cafe as far as I’m concerned and is very consistent. Babycino is also a bit hit. In terms of maintenance, I have to fill the water reservoir every few days, but it is simple and easy. The drip tray is also quick and simple to clean and has a gauge to warn if it is approaching over full. I have found the grinder to be pretty quiet compared to many. With finer grinds, I found it ejected coffee all over my kitchen bench but this improved when I chose a courser grind. The steam wand is also very easy to keep clean. The machine does have 2 cleaning programs but I haven’t needed to use these and they require special cleaning tablets.
2 comments
Customer CareSunbeam
Hello AJB,
Thank you for the wonderful feedback on the PU8000. To your point about repairing the unit if there was a problem, the process is very simple. All we ask is that you drop it off at one of o... Read more
Hi Sunbeam, that's great but my problem is more one of me not wanting to lift a 25kg machine either into my car or into packaging to have it shipped back.
Also, you still haven't responded to my customer queries from 30 March and 9 April.....why?
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kimbopumpkinSydney, NSW
- 17 reviews
Barista quality coffee in your own home - a must in these times of self-isolation!
This review was written as part of the Ambassador Programme and is a neutral non-biased review based on personal experience with the product.
Unboxing:
The sturdy stainless steel construction made for a great first impression. The machine is weighing in at 25kg so I'm expecting this to be a heavy-duty, durable machine. Nevertheless it looks sleek when set up on the kitchen bench and doesn't take up an excessive amount of space. Putting the parts together I have found myself with an additional grill element (similar to the one on the drip tray...Read more
Purchased in March 2021.
1 comment
Customer CareSunbeam
Hello kimbopumpkin,
Glad to hear you're loving your 5 out of 5 Sunbeam coffee!
Thank you for your AWESOME feedback on the Sunbeam PU8000.
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AndrewCentral Queensland, QLD
- 53 reviews
- 1 like
This Is A Spectacular Machine
At first sight, this is a spectacular looking machine - it’s not coffee shop quality, maybe bottom of the range for a cafe, but in a domestic location this says to your friends and visitors that ‘these people love their coffee’. The high grade stainless steel is incredibly reflective and just oozes quality. The buttons / levers / dials look professional and I especially like the tactile feel of these controls. Just sitting on the bench is a spectacle in its own right, but it doesn’t just rely on its good looks - it makes a damn good cup of coff...Read more
ee! The grinder will reliably get the correct size grind over and over again. It can tend to clump the grinds in the group handle, and sometimes will miss the basket all together - although this is only really noticeable with a fine grind. It has an On / Off / Auto switch on the grinder, I usually just leave it in the Auto mode - place the group handle in the grinder and press down, easy as that. That smell of freshly ground coffee makes me so happy. The grinder might have benefited from a built in scale so that it delivered consistent doses of ground coffee rather than relying on sight alone, however I do have to remind myself that this is for domestic use, not a coffee shop. It is easy to maintain a consistent tamping technique because of the fine tolerances of the group handle and the tamper. The group handle locks into the group head easily but firmly, another indication of the quality of construction. Once you begin the pour, the water pressure gauge and the shot clock timer gives you the assurance that you have the grind size / tamping technique correct without feeling the need to test each cup before handing it over to your guests. Once you have the system downpat, the coffee can be made exactly the same over and over again. You can’t fit a standard size coffee cup under the group head, but this machine doesn’t pretend to be just a jug. You can use it to produce boiled water for a cup of tea etc with the hot water wand, but you do have to hold the cup because if you try to rest the cup on the drip tray, the hot water wand will foul against the manual pour arm. The steam wand is easy to position at the optimum angle when steaming the milk. The steam control knob feels reliable and accurate - I feel like a professional barista.
Purchased in March 2021.
1 comment
Customer CareSunbeam
Hello Andrew,
Thank you for your AWESOME feedback, we're glad you are loving your Sunbeam PU8000.
So Happy to hear you're loving the Sunbeam professional coffee standard!
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Find out how Sunbeam Torino Espresso Machine & Grinder PU8000 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
Davide V.Sydney, NSW
Sunbeam Torino Love it Not Anymore after today
Hi I just love sunbeam Torino machine me and after 14 months the milk wond has stopped working is this still under warranty what make it worse the David Jones receipt is almost faded. Tried to call Sunbeam today and its took me 3 hours and when got thought the line was so poor.
At the end the point of sale was in house repairs and they will not offer it .I will now lodge an application with NCAT as this is not how to treat customers . I will not buy any Sunbeam Procedure again or recommede them to anyone
Purchased in January 2021 at David Jones for $1,190.00.
3 comments
Customer CareSunbeam
Hello Davide V.
The PU8000 comes with a 2 year repair warranty. All you would need to do is take you unit to any of our repair agents and they will take it from there.
Once repaired and paid for thro... Read more
Thank you for this info but when I brought the machine they said in house warantee as well they did offer to pick up the machine and they had advised it's if get damaged I shall be responsible not the courries
Customer CareSunbeam
We have multiple Sydney repairs that you can drop it off too and if you choose to send it any courier you choose will have to be liable for the machine given that it is not an affiliate of ours.
If t... Read more
he agents was an unreasonable distance away from you I would understand that we should take that cost on but we have many repair agents through out Sydney. So again, please just see your closest agent.Similar opinion? Write a review on ieatwords.com.au!
DavidSouth East Queensland, QLD
- 28 reviews
Like fabulous coffee at home? This machine fits the bill perfectly.
We love our coffee, and for us, instant coffee of any brand just simply doesn’t make the grade.
Summary: we love our coffee, and this machine delivers!
Details: We were rather pleased to experience the Sunbeam Torino espresso machine, and grinder. It’s a bit of a learning curve, but we are enjoying it very much, (even more so as we are now unable to go out for a coffee at the moment thanks to Covid-19.) We had previously mainly used a pod machine as advertised by that well known male actor, and then an ALDI machine.
This is “next level”! Firs...Read more
1 comment
Customer CareSunbeam
Hello David,
Wow! Thank you for your GREAT and in-depth review.
We're glad to hear you're loving your Sunbeam Coffee.... Read more
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JSBSouth East Queensland, QLD
- 26 reviews
Great machine for coffee lovers
We got this machine in March 2020 and it is our first ever espresso machine (we’ve had a Aldi pod machine for nearly 10 years) so it was great to taste and smell fresh coffee beans in the morning. Here’s our pros and cons:
Pros:
* When you get the grinder setting right - it makes delicious consistent coffee!
* It can make quality coffee with perfect temperatures
* You can make two coffees at the same time
* It has a cup warmer on the top
* The water jug is approx 2L, which is great!
* The milk frother is fantastic! It’s adjustable so you can make two coffees at once plus froth your milk all at the same time
* It looks beautiful - the aesthetics of the machine is beautiful and suitable for any styled kitchen ...Read more
1 comment
Customer CareSunbeam
Hello JSB,
We're glad to hear you're loving your Sunbeam Coffee.
Thank you for your GREAT review, our team will look into all your highlighted cons.... Read more
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Terrible!
Don't by one, ours went to clean and despite multiple attempts at running machine through clean cycle it will not return to ready. Had a read of the reviews and quickly discovered many many similar complaints, I could not find any of these complaints that had a happy ending. You will get a polite reply, but you won't get it fixed without a hassle and even then it will just do it again. Avoid this machine and Sunbeam.
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Steaming and LeakinfgTorino
I purchased this Sunbeam Torino in February 2022. It had problems from the start, especially with escaping steam while warming up and flooding into the water tray.
I contacted Sunbeam under warranty and was advised to return the machine for service via Toll. I could not satisfy Toll's requirements to be registered as a customer, so was unable to use their services.
I then personally took the machine to Sunbeam's ONLY recommended repairer way out in Springvale which involved an horrendous journey in peak traffic on the Monash Freeway. The sole p...Read more
Purchased in February 2021 at Sunbeam Nunawading for $1,200.00.
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RachelSydney, NSW
Causes the Electricity to trip - Sunbeam refuse to respond to my complaint
The machine was purchased in 2016, up until recently there were no complaints. We had to replace the grip handle due to wear and tear but that is to be expected from a machine of this age. About 3 weeks ago the machine started to cause the electricity to trip. We trailed a number of power points to ensure it was a fault in the machine (I have since discovered I am not the only one to experience this fault). I understand that my machine is out of warranty, however it is still a breach of the Consumer Law and therefore Sunbeam has a responsible t...Read more
o repair, replace or refund. I have tried to make contact with Sunbeam, however every time they tell me that my case has been escalated and and manager will call me late that day. This has occurred on three different occasions. I am disappointed that Sunbeam has wasted so much of my time. Unfortunately I am not alone- read the reviews for yourself. I will never purchase a sunbeam coffee machine again and they refuse to respond to your issues. I would have preferred to work this out with Sunbeam and not go public, however they leave unhappy customers with no other options.Purchased in April 2021 at Harvey Norman Retail Stores - Appliances for $1,680.00.
1 comment
Customer CareSunbeam
Hi Racheal,
I'm sorry to hear about the level of service you have received so far - I'd like to try and help you if you still wanted to see a repair service?
Please send me a private message and so we can work out a solution.
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Find out how Sunbeam Torino Espresso Machine & Grinder PU8000 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
LCD problem
The first time when I used this machine,I found that the LCD doesn’t work at all. I mean, there is no shot clock when the espresso pours; no low water remind when the water tank is empty. And when I pressed the program button, there is no response. I haven’t tried the cleaning function yet, So don’t know whether it will function or not. Up to now, I only saw one word on the LCD display:READY.
Since I have learned how to use the Coffee machine in the Coffee school, I doubted the function of LED is lost on this machine. Then I have read the in...Read more
struction manual and watched some videos on YouTube. After that I’m pretty sure that this machine’s LED is broken. I have used it for less than two weeks and I’ll contact the customer service soon. I can’t describe how it feels when you have done a lot of research and got this machine, and quickly realized that they delivered a broken machine to you. This is the most terrible shopping experience ever and never.Purchased in January 2021.
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dreaniSouth East Queensland, QLD
- 2 reviews
Throes safety switch every time
Bought one and as soon as you pour a shot the safety switch (earth leakage) in the fuse box activated. Took it back and got it replaced with another one but it's the same, as soon as it comes up to pressure the safety switch activates. They want me to bring it back and try a third but I think I'll get something else
Purchased in January 2021 at Harvey Norman Retail Stores - Appliances for $1,099.00.
4 comments
Customer CareSunbeam
Hello dreani,
I have never heard of this problem before. The machine uses 2400 W, which the standard wattage for most coffee machine in the market.
Have your tried other appliances with the same watt... Read more
I tried the machine in multiple power points with the same result. It wasn't the circuit breaker that was going but the earth leakage switch.
Both units were tested on the bench in Harvey Norman and both threw the earth leakage switch... Read more
Neither the Sunbeam 6910 that was plugged into the same power point for 10 years nor the breville dual boiler that replaced the Torino have had any problemsCustomer CareSunbeam
Could I ask which Harvey Norman store this was, I would like to contact them so we can these units. Like I said I have never come across this before, thank you for your feedback. We will do our best to retrieve these units for testing.
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Anthony BSydney, NSW
- 2 reviews
- Verified purchase
Common Fault and VERY Poor After Sales Service
We have purchased 3 of these coffee machines (for small offices in Sydney, Canberra and Brisbane).
The machines have been great... until the develop the one common fault namely, the LED display states "Clean" - and regardless of the clean cycle, this message does not go away (this has happened to two of the three machines we own).
I am told it is a common fault with the main control board - and that it will need to be replaced.
After contacting Sunbeam (on three occasions), I was asked to drop the machine off at the local Bravo Repair Centre ...Read more
Purchased in March 2021 for $1,000.00.
4 comments
Customer CareSunbeam
Hello Anthony,
If CLEAN still appears on the LCD display after the Coffee thermoblock clean cycle is finished, then the Torino also requires descaling using the Steam thermoblock clean cycle. See Stea... Read more
Dear Sunbeam,
Prior to contacting support - we have already performed both the thermoblock clean and also the descaling cycle (and also replaced the filter).
If you go back and read your own support case you would know that this has already happened.... Read more
Customer CareSunbeam
Hello Anthony,
Sorry about that, I didn't see the edits you had made to your original comment. I only had seen your LED display inquiry, I will contact our service agent and will have that approved for you.
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AndySydney, NSW
Really enjoying this coffee machine
I bought this machine for half the recommended retail price, which made it hard to resist. The machine produces far better coffee than my previous Breville and Sunbeam machines. It does require a bit of experimentation to achieve great results. I found that out of the box the grinder was too fine, so I recalibrated to a courser range. After getting the dose and pressure right the automatic one button pour was about 20ml, so I reprogrammed that to a more espresso like 30ml. The automatic program coffee is consistent as long as your dose and tamp...Read more
ing is consistent. The milk frothing is on a whole other level when compared to my previous machines. I really like the manual lever and find I'm using it a lot along with the timer and a latte grass to experiment with the pour and flavour.Purchased in October 2021 at Appliances Online for $1,036.00.
1 comment
Customer C.Sunbeam
Hi Andy,
Great review, thanks so much!!!
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JudyVictoria
- 5 reviews
Failure
A few years back I purchased this machine from Harvey Norman. I was so excited but was short lived
No pressure was told the grind then the temper.so I enrolled in 2 coffee making courses and was.great.
I tried 3 Torino machines now I own one fantastic Expo Bar no issues what so ever
I think sunbeam needs to look further into the machine
Torino could in the future be a great machine
Was this machine an old model from another maker?
Purchased in May 2021 at Harvey Norman Retail Stores - Electronics for $2,000.00.
1 comment
Customer C.Sunbeam
Hi Judy,
Thank you for contacting Sunbeam. So sorry to hear of your experience with the Torino. This is definitely a Sunbeam original design. Kind regards Sunbeam
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Questions & Answers
Tania W.asked
Hello - Suddenly my Torino seems to be struggling with the extraction. Only pushes out a slow trickle of coffee. We did recently change beans but not the grind level. Any suggestions?
Mary Janeasked
Hi Just bought the Torino coffee machine and can't find the Burr Cleaning Brush I hope you can help me please.
Mary Jane
Jarrodasked
Hi our Sunbeam Torino STEAM WAND isn’t working at all, it seems to be trying to pump but nothing comes out. Everything else is working fine tho.
I’ve tried both cleaning programs and still nothing.
I have heard this is common problem, is there anyway of resolving this issue or does it need to be repaired ?
Thanks
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Customer CareSunbeam
Hello AP,
Thank you for your AWESOME feedback, we're glad you are loving your Sunbeam PU8000. Your very constructive feedback will be passed on to our colleagues.