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Reviews

2.9

50 reviews
5
(13)
4
(10)
3
(4)
2
(7)
1
(16)
  • Build Quality
    3.3 (26)
  • Value for Money
    3.0 (22)
  • Ease of Use
    3.2 (25)
  • Cleaning & Maintenance
    3.0 (23)
  • Noise Level
    3.4 (15)
  • Product is used
    • Daily (22)
    • Several times a week (2)
  • Consistency
    3.8 (22)
  • Milk Frothing
    4.2 (22)
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Would not recommend

published

Have had our Sunbeam Torino since November 2017, and it has just had it's second major fault with the steam wand. Have already had the steam wand solenoid replaced last August, and today it's blown the solenoid again and gave me an electric shock. Taking it back to Harvey Norman tomorrow to replace the Sunbeam with a Delongi as I don't trust Sunbeam anymore. Pleased I purchased the extended warranty as it's over 24 months old and would not have been replaced by HN I guess.



Purchased in November 2017 at Harvey Norman.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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AP

APPerth, WA

  • 37 reviews
  • 1 like

makes a great iso espresso!

published

Purchased in March 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Hello AP,
Thank you for your AWESOME feedback, we're glad you are loving your Sunbeam PU8000. Your very constructive feedback will be passed on to our colleagues.

Dbusybee

DbusybeeSouth East Queensland, QLD

  • 7 reviews

Bravo, Torino!

published

Purchased in March 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Hello Dbusybee,
Thank you for your AWESOME feedback, we're glad you are loving your SUnbeam PU8000.

Manual / Semi-Automatic Coffee Machines

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Mandy58

Mandy58South East Queensland, QLD

  • 2 reviews

Past sunbeam perfect in every way ! This one massive fail.... this is my 4th machine in 13yrs and the worst

published

The quality of the coffee is never consistent, the temperature is always warm, I have followed all directions to have a favorable outcome like past machines but after 2yrs + owning and experimenting to have the same taste, density, quality and taste of past machines I give up . Looking to sell this machine ASAP.

Purchased at The Good Guys for $1,230.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Several times a week
GrinderSunbeam Cafe Series Conical Burr Grinder II EM0500
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NNN8487

NNN8487Sydney, NSW

  • 32 reviews

Steep learning curve, but can produce good results

published

Purchased in March 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Product is used Several times a week
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nee

nee

  • 6 reviews

Great manual machine for people who have a passion for coffee!

published

Purchased in March 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam
AJB

AJBMiddle Park

  • 16 reviews

Really good machine but manufacturer's customer service is an issue

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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2 comments
Sunbeam
Customer CareSunbeam
AJB
AJB

Hi Sunbeam, that's great but my problem is more one of me not wanting to lift a 25kg machine either into my car or into packaging to have it shipped back.
Also, you still haven't responded to my customer queries from 30 March and 9 April.....why?

kimbopumpkin

kimbopumpkinSydney, NSW

  • 17 reviews

Barista quality coffee in your own home - a must in these times of self-isolation!

published

Purchased in March 2020.

Build Quality
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Hello kimbopumpkin,
Glad to hear you're loving your 5 out of 5 Sunbeam coffee!
Thank you for your AWESOME feedback on the Sunbeam PU8000.

Andrew

AndrewCentral Queensland, QLD

  • 53 reviews
  • 1 like

This Is A Spectacular Machine

published

Purchased in March 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Hello Andrew,
Thank you for your AWESOME feedback, we're glad you are loving your Sunbeam PU8000.
So Happy to hear you're loving the Sunbeam professional coffee standard!

Manual / Semi-Automatic Coffee Machines

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Davide V.

Davide V.Sydney, NSW

Sunbeam Torino Love it Not Anymore after today

published

Hi I just love sunbeam Torino machine me and after 14 months the milk wond has stopped working is this still under warranty what make it worse the David Jones receipt is almost faded. Tried to call Sunbeam today and its took me 3 hours and when got thought the line was so poor.
At the end the point of sale was in house repairs and they will not offer it .I will now lodge an application with NCAT as this is not how to treat customers . I will not buy any Sunbeam Procedure again or recommede them to anyone

Purchased in January 2020 at David Jones for $1,190.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderSunbeam Cafe Series Conical Burr EM0480
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3 comments
Sunbeam
Customer CareSunbeam
Davide V.
Davide V.

Thank you for this info but when I brought the machine they said in house warantee as well they did offer to pick up the machine and they had advised it's if get damaged I shall be responsible not the courries

Sunbeam
Customer CareSunbeam
David

DavidSouth East Queensland, QLD

  • 28 reviews

Like fabulous coffee at home? This machine fits the bill perfectly.

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam
JSB

JSBSouth East Queensland, QLD

  • 26 reviews

Great machine for coffee lovers

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Terrible!

published

Don't by one, ours went to clean and despite multiple attempts at running machine through clean cycle it will not return to ready. Had a read of the reviews and quickly discovered many many similar complaints, I could not find any of these complaints that had a happy ending. You will get a polite reply, but you won't get it fixed without a hassle and even then it will just do it again. Avoid this machine and Sunbeam.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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Steaming and LeakinfgTorino

published

Purchased in February 2020 at Sunbeam Nunawading for $1,200.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderSunbeam Torino
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Rachel

RachelSydney, NSW

Causes the Electricity to trip - Sunbeam refuse to respond to my complaint

published

Purchased in April 2016 at Harvey Norman Retail Stores - Appliances for $1,680.00.

Build Quality
Product is used Daily
1 comment
Sunbeam
Customer CareSunbeam

Hi Racheal,
I'm sorry to hear about the level of service you have received so far - I'd like to try and help you if you still wanted to see a repair service?

Please send me a private message and so we can work out a solution.

Manual / Semi-Automatic Coffee Machines

Find out how Sunbeam Torino Espresso Machine & Grinder PU8000 compares to other Manual / Semi-Automatic Coffee Machines

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LCD problem

published

Purchased in January 2020.

dreani

dreaniSouth East Queensland, QLD

  • 2 reviews

Throes safety switch every time

published

Bought one and as soon as you pour a shot the safety switch (earth leakage) in the fuse box activated. Took it back and got it replaced with another one but it's the same, as soon as it comes up to pressure the safety switch activates. They want me to bring it back and try a third but I think I'll get something else

Purchased in January 2020 at Harvey Norman Retail Stores - Appliances for $1,099.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
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4 comments
Sunbeam
Customer CareSunbeam
dreani
dreani
Sunbeam
Customer CareSunbeam

Could I ask which Harvey Norman store this was, I would like to contact them so we can these units. Like I said I have never come across this before, thank you for your feedback. We will do our best to retrieve these units for testing.

Anthony B

Anthony BSydney, NSW

  • 2 reviews
  • Verified purchase

Common Fault and VERY Poor After Sales Service

published

Purchased in March 2018 for $1,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used Daily
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4 comments
Sunbeam
Customer CareSunbeam
Anthony B
Anthony B
Sunbeam
Customer CareSunbeam

Hello Anthony,
Sorry about that, I didn't see the edits you had made to your original comment. I only had seen your LED display inquiry, I will contact our service agent and will have that approved for you.

Andy

AndySydney, NSW

Really enjoying this coffee machine

published

Purchased in October 2020 at Appliances Online for $1,036.00.

Build Quality
Ease of Use
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer C.Sunbeam

Hi Andy,
Great review, thanks so much!!!

Judy

JudyVictoria

  • 5 reviews

Failure

published

A few years back I purchased this machine from Harvey Norman. I was so excited but was short lived
No pressure was told the grind then the temper.so I enrolled in 2 coffee making courses and was.great.
I tried 3 Torino machines now I own one fantastic Expo Bar no issues what so ever
I think sunbeam needs to look further into the machine
Torino could in the future be a great machine
Was this machine an old model from another maker?

Purchased in May 2016 at Harvey Norman Retail Stores - Electronics for $2,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Hi Judy,
Thank you for contacting Sunbeam. So sorry to hear of your experience with the Torino. This is definitely a Sunbeam original design. Kind regards Sunbeam

Page 1 of 3

Questions & Answers

Tania W.

Tania W.asked

Hello - Suddenly my Torino seems to be struggling with the extraction. Only pushes out a slow trickle of coffee. We did recently change beans but not the grind level. Any suggestions?

3 answers
AP
AP

Change the grind size to coarser and/or tamp with less force. Freshness of beans and other bean characteristics can greatly affect extraction.

Tania W.
Tania W.

ok great. I'll give it a go.

Tania W.
Tania W.

Worked thank you! Morning saved.

Mary Jane

Mary Janeasked

Hi Just bought the Torino coffee machine and can't find the Burr Cleaning Brush I hope you can help me please.
Mary Jane

1 answer
AP
AP

It will be under the removable spillage tray.

Jarrod

Jarrodasked

Hi our Sunbeam Torino STEAM WAND isn’t working at all, it seems to be trying to pump but nothing comes out. Everything else is working fine tho.
I’ve tried both cleaning programs and still nothing.
I have heard this is common problem, is there anyway of resolving this issue or does it need to be repaired ?
Thanks

4 answers
AP
AP

Have you tried unscrewing the tip and giving the hole a clean? There is a tool for this next to the water jug.

Jarrod
Jarrod

Yes

Mandy58
Mandy58

I am sorry I did not have that problem . I would contact sunbeam

Get an answer from our members and Sunbeam representatives

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