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Who actually takes three months with still no delivery, gets their employees to lie to say that it will come next week for 7 weeks and are really just total Shiesters? THESE GUYS! Send me my suit you villains!!!
Lied to and never received product (and then they fought the refund with Amex)
I purchased over $500.00 worth of shirts in November 2018. I started chasing this in January 2022 and was lied to constantly. When I asked Amex to reverse the charge, Rhodes and Beckett fought and fought me. I never got my shirts. Avoid this very dishonest company.
a great suit
a beautiful mans suit my son bought online
had a tailor adjust part of it but that is normal
it looks amazing
it appears to have hand stitching on the edges which is great
Ordered online in June 2022 and still waiting for deliver - have tried contacting store but they just ignore email, call etc - stay away from this company, you’ll never receive your products!
Used to be my go to store for business wear..... I knew my size, shirts were a good cut, washed and ironed well and I was never disappointed. Since going under and resurfacing I’ve found the shirt quality is terrible. The fabric is really thin and cheap and no better than tarocash, even on sale you’re getting a $30 shirt for $80 (down from $200?!?!).
I’ve had none of the issues that others have had re. Ordering online and receiving my orders promptly but this should be standard - it’s not why I buy shirts.
Setting the record straight
I felt compelled to write this review as I have regained my confidence in this company, and there is a lot of negative reviews, but not many positive. Note - I have been a customer of Rhodes&Becket for at least 5 years.
I was one of the many customers scorned who ordered late last year and waited for it to turn up until the end of February, only to have an email sent out stating that I would receive a gift card in place of my order. I was not happy about this and asked for a refund, at which point I was told this was not an option.
A...fter a few backwards and forwards emails, and being lied to on the phone saying "I was one of the lucky ones and my order was now on its way" which never turned up, I decided to wait until there was a sale to spend the gift card. I purchased with the gift card at 70% off in June (over 6 months after my initial purchase due to sizes not being available in previous sale periods). THE GOOD I contacted Rhodes & Becket via email several times after I placed my order due to delays, and got a response (usually within 24 hours). I am now sitting here having received my order in full, albeit being 2 months after it was placed. The positive here is it was a substantial order and extremely good value, and it turned up. So for those out there thinking they may never receive their order or are not sure whether or not to purchase from this company any more, I can confidently say it will turn up, and they have turned their customer service back around.
Cheaper fabrics but still good cut and detailing
I bought a white ‘perfect look’ shirt from the website. Having been a loyal customer for years I knew my size and had enquired about what ‘perfect look’ meant (was told ‘wrinkled less’) given some of the last shirts I’d bought were made from cheaper materials and creased easily unlike shirts on which the brand made its name.
Having received it and washed it once, it’s plain to see that this shirt is made much cheaper than those from previous years. It creases easily, is a pain to iron and is simply not up to the standard you would expect from ...this brand. Unless you can make it to a store to check the quality I wouldn’t buy one of these shirts - Rhodes and Beckett seem to have forgotten what made them successful in the first place. Very disappointing.
Came through with goods after issues and delays - still good quality products
Placed order in November and had all the same issues as others. Got the voucher instead of refund and then used that to place updated order end of March. Took around 7 business days to be processed, but once shipped arrived in 2 days. The initial experience was obviously not great, but I must say since they have made the last changes to company it has been relatively smooth process. Hopefully it stays that way and I might buy another suit - after initially swearing never again!
BUYER BEWARE- Don't waste time or money!
I too was scammed when purchasing 7 shirts in July 2018. Never was I told it was on back order. I was played along for months as I wanted the product. I received one shirt randomly from my order late in December. I noticed the white shirt was sent with off white (yellowish) buttons, and not clear as they were previously. I feel the new suppliers have let go of the quality. I had been a loyal customer for 10 years. I'd like to review the rest of the shirts, but they will never arrive.
I requested a full refund and received the below response:
..."Whilst we would like to accommodate your request, as we have previously advised we are the New owners of Rhodes & Beckett from the 11th January 2022 - Your order was placed with the previous owners therefore we are not obligated to fulfil or refund your order." How is this my problem? They gave me a $100 store credit as a good will gesture. How does this cover my initial outlay for the 6 outstanding's shirts. I found it insulting. Big middle finger to Rhodes and Beckett. Completely lost my trust.
Not under external administration - Trading as Usual
Rhodes & Beckett is Trading as usual and the review that it is under external administration is unfactual and should be totally disregarded as I spoke to staff members and management today. The restructured management is new and are working through a major sabotage on their stock system and web site, which has caused a lot of the problems over the 6 months. Still a great product that I love and I am so happy it will continue.
Beware!! Under External Administration
Still waiting on my online order from December 2018. That’s 2 months (and counting). I’ve tried contacting Rhodes & Beckett by phone, email and have even gone into their store multiple times to chase my order, but still nothing!! I lodged a complaint with Fair Trading who informed me that the company is under external administration and to contact my bank for a chargeback. I confirmed via the ASIC Register on ASIC’s website that Black Bear Trading Pty Ltd which trades as Rhodes & Beckett is under external administration. For anyone doubting Rhodes & Beckett is under external administration, please do your research. It’s public record....right there in black and white.
Yes i am in the same boat! Ordered in April 2018 received one suit as for the other...Back order etc, will give you a free shirt they say but nothing. My whole wardrobe is R&B everything. No more loyalty here!
Product & Service Very Good
I bought 5 shirts and 2 suits during the Boxing Day sales, the delivery of items I bought were delayed and i received them yesterday but I was updated on the delay constantly and I do understand that the company's website and stock system went down due to an attack on the business. I can see people are angry due to stock non deliver but it seems to me these guys are really trying to help and service their customers which I find ok. The shirts and suits delivered are excellent quality like always. Good service and excellent product!
Don't leave it too late before getting your PayPal refund
Ordered a 3-piece suit and some other items in June 2018. The other items arrived quickly, the waistcoat arrived a month or so later - all creased mind you but after buying from them for many years I was prepared to forgive that. The suit, however, never arrived. Multiple emails ensued over the next few months, their responses were never timely but at least they responded, albeit with repetitive stories about issues with suppliers/customs/etc.
I was very patient because the suit was a bargain and I still wanted it, so I waited until January to ...
How have they not been shut down!!!!
It is highly disappointing that Rhodes and Beckett are still trading when there are so many consumers including myself who’s money has been stolen! I purchased two products on the 26th of December. I subsequently have followed up with numerous emails ... like many other consumers I have not received my order nor have my emails been acknowledged. Please stay away.
A Little Slow To Arrive But Awsome Product
I have been buying Rhodes for years I bought in January and I admitt my shirts and suits have taken a while to arrive but they have now arrived and I must say the product is a good as ever I could say even better in particular the suits which to me have had an upgrade. This is still a great brand! It was well worth the wait.
Orders don’t arrive; no one answers the phone; keep away from this company
Like many others I have previously purchased from Rhodes and Beckett but since they were taken over by black bear trading; it seems that the company no longer functions with the integrity that it did previously. I ordered several shirts in the first week of December 2018 and still have nothing. I’ve written numerous emails with no reply. I’ve rung the accounts department numerous times; no one picks up the phone. I’ve finally managed to speak to a sales person at the Chapel street store who put a request through for a refund - but no surprises here - still no refund. I’ve lodged a complaint with the ACCC and with the OCB in Adelaide. I urge everyone else in the same position to do the same.
I ordered some shirts in December (it is now 16th February) and have not received them. I contacted Rhodes and Beckett on several occasions by email for an update and got no response at all. The phone number they provide rings out. I managed to get a mobile number for someone there and got some crap and bull story about them being attacked by hackers from overseas and them trying to take over the company. Sorry I am not buttoned up the back. You are clearly getting peoples money while virtually insolvent to keep the debt collectors at bay. Blatant fraudulent operation. Stay well away from this company.
Shame I can't rates as Zero Stars
Waiting over a month for delivery, requested refund - waited over a week so far for that, and they still haven' completed
Poor Service, Poor response from Customer service.
Would never shop from again
As others have already stated beware, this company does not ship your order.
Luckily I paid via PayPal so lodged a dispute and PayPal has agreed to refund purchase as RHODES & BECKETT didn’t reply.
Questions & Answers
Who else has tried?
I tried emailing them back in January. I got no response. I made a complaint with Fair Trading and was told they went under external administration and to contact my bank for a chargeback.
Joseph N.Rhodes & Beckett
Check the website for more information: rhodesbeckett.com
Rhodes & Beckett not in liquidation the mother company who use to own it is in administration. This is because this company was sabotaged by two ex associate service providers in late December 2018, this act paralyzed the company totally destroying the systems of the business. The brand Rhodes & Beckett has been bought by a new company that has paid fair market value for it and is trading and delivering stock their loyal customers. I just bought again, I was suss but I have to say the customer experience and shirts are exceptional
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