Hopeless sales still haven't received the goods! Sent them numerous emails but no reply and no options of refunds available.

Total nonsense in this day and age that shirts can't be delivered within 2 weeks... supposedly sending out an email that software been hacked and lost orders have they never heard of backing-up... so have they really been to the authorities over this?

Word of advice... never buy their suits they are prob the worst in market for durability. Can expect to wear it for a dozen times and the pants will rip on you. Tried taking it back and never got any reply or anything, heading to go under for a second time no doubt. Seems they are trading while insolvent.
As nothing warns or apologises on their website. Nor do they have a customer service manager reviewing these complaints or reviewing them internally.

Purchased a suit online in July 2018, told there would be a slight delay due to warehouse issues or something.
after numerous emails, Im still waiting for the suit to arrive and its near Feb 2022.

Never waited this long for a suit before so if it does arrive, it better be the BEST suit in the world.

Haven't received my shirts since ordering them over 2 months ago. Was promised them two weeks ago. Now asking for a refund and still haven't received that either. No one is accountable, head office doesn't answer the phone. Unprofessional and deceptive. Lodging complaint with Consumer Affairs Victoria. Dodgy company that uses your money for the cash flow of their business and doesn't provide the purchased goods.

I purchased a suit and some shirts for my husband for Christmas. Minus the slight delay in the items arriving, the quality was exceptional and someone was always happy to respond to my queries. One of the shirts was incorrect and there was no problems with exchanging it. Will definitely buy again.

So i ordered 5 shirts on the 11th of january 2022 and am generally (i think) a patient person. I received no shirts and today is thursday the 24th of january 2022. I called the store and spoke with an employee who was very pleasant. She told me that the shirts might take 4 weeks as they do not have them in stock knowing full well this is not the terms which were offered at the point of sale. This company is a disgrace and i feel certain i will not receive these shirts any time soon. I suppose it is my fault i didnt review this site and the general feelings towards this company prior to purchasing. I do hope the department of fair trading approaches this company and request they pull their head in.

Ordered my shirts on 10/12. Tried contacting them during Christmas and early NY. Sent an email for the third time to the info address and finally received a response. It was personalised and explained that they have had to manually audit what had and hadn’t been sent over the past few months, as their systems had failed. They said they would respond to me in 72 hrs. I hv just received an email and sms saying it will arrive tomorrow. Hopefully everyone else gets there’s sorted as well.

If only I had read product review first! Like many people I had purchased from Rhodes & Beckett over the years and had always liked the quality of their product. Having not purchased since they re-opened I was sucked in by their recent 70% off sale. After paying and waiting 3 weeks, still nothing from Rhodes & Beckett, no response to e-mails for an update and the main website was also shut down. I have since lodged this with my credit card provider as a fraudulent transaction.

Be aware, stay away. They still send me e-mails every day about sales, this is a clear scam to raise revenue prior to folding completely. Shame to see this from a well known brand.

I bought my item to be delivered in Oct 2018, till now January 2022, there has been no response, no refunds made. I’m living out of Australia, buying this only because I loved Herringbone and Rhodes came up. Who knows such a reputable brand does this to consumers! How can I get my money back?

I purchased a suit in Sept 2018 and have still not received the suit despite numerous requests - 17 weeks later !

Have also received numerous emails from Rhodes and Beckett promoting a 70% sale.

Clearly major problems

Don't deliver goods, don't respond to emails. Ordered clothing from one of their sales with a "guaranteed" dispatch date. That date was well in the past and still nothing. No response to emails. Should be shutdown.

I ordered three items and only received two. Have been emailing constantly about the outstanding item with no response. I have received further emails suggesting outstanding item is in stock (at 70% off).

Now that website has been restored (on new domain), just wanted to highlight that their general contact email address has changed. Was "[email protected]" now "[email protected]" in case you need to chase up your order or refund.

Like all the other comments I purchased shirts last month and have not had any response to any of my follow ups.

I just received an email from Rhodes and Beckett promoting a 70% sale.

Don’t buy anything online from them.

If you have a problem the best option is to go to the head office on Collins Street, Melbourne.

Can’t believe a once great brand can be now so unethical.

Purchased some shirts from them and they never came emailed and rang them with no answer. Do not buy from them!

Purchased four shirts during their Black Friday online sale (extensively advertised), never received. No answer to emails and phones ringing out at head office. Now see that this is common unfortunately. Have reported to Consumer Affairs. Website is now down which is good - at least they can't scam anyone else.

Failed to deliver, failed to advise of reason for delay and now link to track (unchanged) status of order no longer operates. Surprisingly I did receive one response from R&B to my numerous emails enquiring on whereabouts of order. It stated that they were working around the clock to fill orders and that I should continue to monitor the status of my order via the link provided in my receipt.
In an attempt to get a refund I notified my credit card company that this was a fraudulent transaction and that they had failed to deliver any goods.

Like many of you I purchased many times prior to the liquidation in 2017. My early November 2018 order is still pending and like others I have not been able to make contact in recent times (calling and emails).

I have since lodged a dispute with my credit card provider and essentially sighted Victoria Consumer Affairs law in relation to chargeback claims (refer link below).

https://www.consumer.vic.gov.au/products-and-services/refunds-repairs-and-returns/chargeback

finally got my shirts, quality still good, checked the site, they are back on!
not totally happy, as i had to wait