??!

55 questions from our users

Sharon

Sharonasked

DC39 Multi Floor

I have a DC 39. The turbo head is not working and want to know if I can purchase a Replacement carpet head. Serial number CS8-AU-EDU 0586A.

1 answer
Dyson
Dyson Team ..Dyson

Spare Triggerhead turbine heads are certainly available and can be purchased via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03

That being said, we do encourage running through the troubleshooting if yours isn't working as you'd expect. You can find the troubleshooting for this here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/DC39/22411-01/troubleshooting/check-the-floor-tool

If we can assist further, our Dyson Experts are available via [email protected] and we are only happy to help.


Juliane K.

Juliane K.asked

Does anyone know which head attachment for the Dc39 you use for high pile carpet?

3 answers
Dyson
Dyson Team ..Dyson

While we would encourage contacting your flooring manufacturer for their advice, the Musclehead or Turbine head provided with your DC39 machine is designed to provide powerful carpet cleaning.

If you find it isn't working as you'd expect, or you have any queries, our Dyson Experts are available via [email protected] and only happy to help.

Juliane K.
Juliane K.

The head that comes with the Dyson dc39, absolutley is not for high pile carpet. The brush almost stops, and you cannot push the vacuum over the carpet freely without struggle. This head is more for low pile, to burbur, to hard floors. There is no adjustment for higher thicker pile carpeting.

Dyson
Dyson Team ..Dyson

So we can further assist, we would encourage emailing our Dyson Experts via [email protected] and we will be happy to help.

We also encourage contacting your flooring manufacturer to confirm their advice on what style floor tool would be best for your specific carpets.


Carol

Carolasked

The 2 rotors on the small attachment for animal hair on dc39 aren't spinning. Can you tell me how to rectify this?

1 answer
Dyson
Dyson Team ..Dyson

As the turbine head is driven by suction power, this can often occur if there is a lack of airflow through the machine.

We would kindly ask you to review the troubleshooting below which should help:
https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/DC39/22412-01/troubleshooting/pick-up-issue

If not, please get in touch with our Dyson Experts via [email protected] and we will only be happy to further assist.


RWS

RWSasked

Why is my DC39 hard to vacuum carpets, especially when pulling back? Anything I can do the help with this.

1 answer
Dyson
Dyson Team ..Dyson

We are sorry to hear about this. So we can best assist we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch and happy to help get this sorted.


Nelda

Neldaasked

Can you use the soft roller cleaner head with DC39?

1 answer
Dyson
Dyson Team ..Dyson

Hi Nelda,

Thank you for your query, we are happy to help.

Apologies for any disappointment, however the Soft Roller Cleaner Head is not compatible with the DC39 as the DC39 doesn't feature the electrical connections required to power it.

Should you need a hard floor tool for your DC39, the Swivel (Articulating) Hard Floor Tool is available and compatible. This can be purchased online via this link: https://shop.dyson.com.au/accessories/articulating-hard-floor-tool-920018-05

I hope this helps, however if we can assist further please email [email protected] and our Dyson Experts will be in touch and happy to help.

Best wishes,

Shan


Michelle B

Michelle Basked

DC39 Animal

The lock switch on their trigger head will not lock. Any ideas?

1 answer
Dyson
Dyson Team ..Dyson

Hi Michelle,

Thank you for your query.

Sorry to hear you are having trouble with your Triggerhead. We would kindly ask for you to email photos of the part that isn't locking to [email protected] and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan


Chuck

Chuckasked

DC39 Multi Floor

While using the DC 39 on finished concrete floors it appears the multi surface head is excessively gripping the floor which results in making the DC 39 difficult to push and pull. The small rollers are marking the floor. Is there another adjustment for suction besides the one on the trigger?

2 answers
Walter
Walter

I don't know of another adjustment on the trigger. I wouldn't use the machine to suck up concrete or plaster dust as this will clog the internal filter as well as the dust filter.

Dyson
Dyson Team ..Dyson

Hi Chuck,

Thank you for reaching out.

So we can best assist, please forward your details to [email protected] and our Dyson Experts will be in touch shortly and happy to help.

Best wishes,

Shan
Facebook.com/Dyson


stf

stfasked

DC39 Animal

I own a dyson DC39 Animal, with the 1st triggerhead. Which stopped spinning. If buy a replacement, would it be better to buy the newest version of the triggerhead? Would it work with the use of the release button? and would it work with pet hair the same as the initial triggerhead?

3 answers
Dyson
Dyson Team ..Dyson

Hi there,

Thank you for your question.

For the DC39 Animal there is only one Triggerhead that will work with the release button. This machine is designed to be used with the Triggerhead and not with the new style of Turbine head that we offer on other machines.

If you'd like to place an order please contact our helpline on 1800 239 766 or send an email through to [email protected] Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
Facebook.com/Dyson

Walter
Walter

I don't use the triggerhead,so can't help

stf
stf

Thank you for the quick reply!


Shaun m

Shaun masked

Hi, how do you remove and replace the 2 rollers on the DC39 triggerhead?

Thanks Shaun

1 answer
Dyson
Dyson Team ..Dyson

Hi Shaun,

Thank you for your query.

So we can best assist, could you kindly send an email with photos of the parts you are enquiring about to [email protected]? Our Dyson Experts will be more than happy to help.

Best wishes,

Shan
Facebook.com/Dyson


AnnieW

AnnieWasked

DC39 Animal

Hi my turbo head has stopped spinning. It still makes a loud noise but won’t spin. There are no blockages and suction is strong. Please any help??

1 answer
Dyson
Dyson Team ..Dyson

Hi Annie,

Thank you for your question and we are sorry to hear that you are experiencing an issue with your Triggerhead. We would first recommend to run through the checks outlined on https://www.dyson.com.au/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar.

Should the issue persist please email your contact details and serial number through to [email protected] or contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
Facebook.com/Dyson


Adrienne H

Adrienne Hasked

DC39 Multi Floor

My DC39 brush stops spinning as soon as it hits carpet... it’s not very effective at picking up pet hair if the brush doesn’t spin. As soon as I take it back to hardwood the brush spins again... but I don’t need it here... any thoughts on why it wouldn’t work on carpet? It is very low pile...
Thanks.

2 answers
Emma T
Emma T

I had this issue in a rental with low pile carpet. It was an old house and I don’t think the carpet was well stuck down anymore. As soon as I moved to another newer house I had no problem with the turbo head. Although it didn’t seem like the carpet was lifting I think the turbo head was too powerful for the older carpet and it lifted just slightly which stopped the head from spinning. The same thing happens when I try to use the head on rugs.

Dyson
Dyson Team ..Dyson

Hi Adrienne,

Thank you for your query.

I am sorry to hear your DC39's turbine head isn't spinning as it should do.

Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help get this sorted.Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Shan
Facebook.com/Dyson


Simon

Simonasked

DC39 Multi Floor

I have been given a DC39 Multifloor some time back. I now have an indoor dog who sheds a bit. I am wondering if buying a turbine head for the multifloor would work for picking up animal hair effectively. in otherwords, is the multifloor compatible with turbine heads?

1 answer
Dyson
Dyson Team ..Dyson

Hi Simon,

Thank you for your question.

There is a compatible Turbine head you can purchase for your machine for $129 with free postage. The spinning brush will certainly help with animal hair pick up .

Best wishes,

Samuel
Facebook.com/Dyson


Svitlana S

Svitlana Sasked

I haven canister Dyson DC39. The brush is spinning but stops when it is on the carpet/rag. The botton with brush image doesn’t work, when I push it nothing changed. The brush itself spinning on the hard floors, and stops spinning on the carpet. The sucking is OK, averyth8ng was checked according to manual, everything clean, filter cleaned every month, other parts are cleaned too. Also, my concern is heat at the ab I’m of the mashine - is it OK?

1 answer
Dyson
Dyson Team ..Dyson

Hi Svitlana,

Thanks for your question. As your brushbar is not spinning as expected there machine be a blockage in the machine.

Please check the head for blockages as shown here:
https://www.dyson.com.au/support/dc39/dc39-allergy/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

Please check the machine for blockages as shown here: https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.
Best wishes,

Mira
Facebook.com/Dyson


Julie M

Julie Masked

DC39 Animal

My DC39 runs great until I get on the carpet and the brush stops spinning. It's acting like the suction is not powerful enough. I've checked the hose and verified there is no debris restricting air flow. I've cleaned the filter. Still seeing the same issue. I've cleaned the brush and verified nothing preventing it from spinning from the axis. As soon as I lift it from the carpet, the brush spins rapidly again. Any idea what the issue could be?

1 answer
Dyson
Dyson Team ..Dyson

Hi Julie,

Thanks for your question.

Some possible reasons this could be occurring is that there is a blockage of airflow in the machine or something hindering airflow between the head and the floor surface.

Please check the machine for blockages as shown here: https://www.youtube.com/watch?v=PheQ00a_urU
If the carpet is of a particularly dense type and it seems that the head is almost sticking to the floor pull the trigger on the handle to reduce the suction slightly.

If this does not resolve the issue or you need further assistance, please reach out at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/Dyson


LadyK

LadyKasked

DC39 Animal

The brush bar continues to spin even though I change it to no spin for vinyl floors. Model DC39 animal. Any ideas?

1 answer
Dyson
Dyson Team ..Dyson

Hi there,

I am sorry to hear you are unable to stop the brush on your DC39 Animal spinning.

Please give our Dyson Experts a call on 1800 239 766 with your machine and we will be more than happy to help.

Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

We look forward to assisting you.

Best wishes,

Shan
Facebook.com/Dyson


Kira

Kiraasked

DC39 Animal

I have a DC39 and the brush will not stop spinning when I push the appropriate button. There are no clogs, but I have hardwood floors and I need it to not spin. When I hold the button down it does stop spinning, however there is no suction. What can I do to fix this?

3 answers
Sammie
Sammie

I normally use the hardfloor attachment for hard floors as the brush scratches my floor tiles. I'm not sure if u can permanently stop the brush. It is supposed to be automatic. There is a circle on the side of the brush that looks like a line across. That's supposed to lock it. I have the opposite problem. Sometimes mine stops when I'm doing the carpet and it annoys me coz I have to detach and reattach it to get it to spin again. Good luck!

Dyson
Dyson Team ..Dyson

Hi Kira,

I am sorry to hear the brush in the head of your DC39 won't stop spinning.

So we can best assist, Please just give us a call on 1800 239 766 with your machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

Best wishes,

Shan
Facebook.com/Dyson

wake132grl
wake132grl

Did you ever get an answer to this problem? I'm having the same issue. For 4 years I would push the button down and release it and the brush head would stop spinning so I could use it on my hard wood floors. Then out of nowhere it wouldn't work and had to be held down, but like you said, then the suction is not the same. I actually called Dyson and they could not troubleshoot it over the phone, so I went to a local vacuum repair store through my warranty and they told me NOTHING was wrong with my vacuum. They said ALL Dysons that convert from hard wood floors to carpet have to have the button held down at all times. This was confusing as for 4 years I only had to push it once to change settings, not hold it down. I Called Dyson again and they told me the same. Tried vacuuming this weekend taping down the button and the suction is nowhere near the same because the compartment is open. Makes no sense. Probably need a new vacuum now which sucks.


Melodie

Melodieasked

DC39 Animal

Can the triggerhead on the DC 39 be washed under a faucet?

1 answer
Dyson
Dyson Team ..Dyson

Hi Melodie,

Thank you for your query.

We don't recommend washing any part of the DC39 with the exception of the filter.

Once the brush is removed, you can wipe the head out with a soft, dry cloth. You can find out how to remove the brush from the head here: https://www.dyson.com.au/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If we can assist further, please email [email protected] with your details, and we will be more than happy to help.

Best wishes,

Shan
Facebook.com/Dyson


LizB

LizBasked

DC39 Multi Floor

how to I get those two white plastic buttons to puch in so I can eventually replace the on off switch?

3 answers
Sammie
Sammie

Sorry...I've never tried that. Will stay tune and find out if u get a good response from other readers. Might learn something

Dyson
Dyson Team ..Dyson

Hi Liz,

If the on/off switch needs to be replaced, we would encourage you to book the machine in for a Dyson engineer to replace this.

Please email [email protected] with your details, and we will be more than happy to make the arrangements.

Best wishes,

Shan
Facebook.com/Dyson

LizB
LizB

I live on top of a mountain in the North Carolina Mountains in the US
We do not even have a vacuum repair here. The town is a post office and gas station which sometimes does not even have gas!


Wayne

Wayneasked

DC39 Multi Floor

I have the Dyson DC39 Multifloor Pro canister vacuum. I keep reading that I can stop the triggerhead brush from spinning its bristles for hardwood floors. For the life of me, I cannot find this button. the only button that comes close is the button that opens an airway so that the brushes stop spinning. but when you use this button, there is no suction because the airway opens up. Am I missing something? I only have hardwood floors so I need the triggerhead to not use its bristles at all.

2 answers
Sammie
Sammie

Mine has a trigger like pull at the handle. Not on the head itself

Dyson
Dyson Team ..Dyson

Hi Wayne,

Thanks for your question.

The button has a picture of the brushbar on it and is located on the handle of the machine, alternatively pulling on the trigger on the handle will have a similar effect. It should reduce the suction level only slightly, rather than have no suction.

If you are losing suction completely, please check your machine over for blockages as shown here:

https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue, please email us at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/dyson


Michelle Holman Day Quin

Michelle Holman Day Quinasked

How do I reset the brush to the dc39?

2 answers
Sammie
Sammie

What do u mean by resetting the brush?

Dyson
Dyson Team ..Dyson

Hi Michelle,

Thank you for your query.

The DC39's brushbar is air powered and doesn't have a reset option. That being said, if your machine's floor tool isn't working as you would expect, please run through the troubleshooting here: https://www.dyson.com.au/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

If we can assist further, please email [email protected] and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson


Page 1 of 3

Get an answer from our members and Dyson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.