Dyson DC39 Questions & Answers (page 2 of 3)

$400...that's cheap. I paid double that lol. Imagine my frustration. Is it still under the warranty period? If it is, should be able to get a replacement

Dyson, you might want to stop circulating an email that is missing a digit on the phone number. You have responded to many customers without the correct phone number.

Thank you...I found the trigger about an hour after I wrote to you (Naturally) I appreciate you quick response.

Hi, I experienced the same issue,multiple filters, which needed to be changed after every vacuum, and the dust sitting on the filter instead of being sucked into the machine.I assumed it was the cyclone that was either blocked or the cyclone components ( ie.rubber inserts inside each cyclinder ) had broken down.
In my case it was the motor itself, which blew up,not long after I replaced said cyclone, which as I found out later was quite common on the Dyson DC39.
Best of luck to you

Thanks for the response & insight Mrs N! Yes, it would appear that the dust is just captured on the filter rather than the being captured in the barrel. I thought it odd that there has been less & less dust/dirt captured in the barrel itself but I but never pieced these issues together. Hmmmm, I'll look to get the machine serviced by Dyson. I don't think I'll be investing in anymore of their products. I had x2 previous Dyson handhelds which broke down in no time. Very poor product return on investment in my view. Many cheers!

Hi. That also happened to me & I eventually had to buy a new head. Can't think of anything else. Once I received the new one it's been working well. Good luck.

I have had two turbine heads now and the second one is doing the same thing. It is a struggle to get the brush bar to rotate at times!!! Frustrating

Just the two screws to undo. Make sure they are undo all the way. Might be a bit hard to pull it off the first time, but you just pull it up.
The concertina you have to get a screwdriver to pry it off (the end closer to the barrel, not the hose). Gives better access. Hope this helps. If not call them back and ask them to hi through it again. I was able to do it with them on the phone the whole way through.

The head that should come standard with all DC39s. I purchased the "Animal" so perhaps your version didn't come with it - but it is the head that has the spinning bristles which you can turn on or off via the grey button at the top of the stalk. It came 'out of the box' for me with the DC39 Animal - I think its called a 'Turbine Head'.

On carpets and rugs it really does a brilliant job - in fact be careful, because I've nearly ripped a curtain off the rail when it got caught in it!

The head does need regular cleaning every couple of months (mainly with thread and hair getting caught around the bristles), but it is a 1-2 minute job.

Mine too came with the animal turbine head and its fantastic!!

Not sure ! Mine is DC39 Multi Floor. I guess it uses the same "motor" but different hose head... They discontinued this particular model for a reason....

Well I dont have tiles but have hardflooring (as well as carpet). I dont use the head with the spinning bristles for the hard floor as I found a similar issue was occurring (Where the bristles are too fast and flick the dirt behind the head before the unit has had a chance to suck it away). So I would turn off the bristle spinning (the small grey button at the top of the telescopic arm) or change to the smaller head for hard surfaces (that has no moving parts). I find that works best for hard surfaces, and the head with the spinning bristles best for carpets and rugs. A pain to change heads I know.....

Hi there,
I ended up sending mine in to Dyson for assessment, with a letter saying that I believed this issue should be covered under Consumer Law which states that the consumer has a right to a reasonable expected life when purchasing relatively expensive appliances and that the manufacturers should actually have a duty of responsibility outside the stipulated warranty period. I returned my vacuum cleaner three week ago. I have heard absolutely nothing from Dyson. I have emailed them this week and have still heard absolutely nothing as yet. I keep hoping that they will act in a responsible manner in this issue, but am still waiting. Good luck with it all!!! Cheers Lorraine

Thanks Lorraine.... That really cheered me up... Grrrrr hope you'll get some good news soon.

I can't really say what the issue would be without looking at it. Is it the same model handle you previously had and does the button you push to stop the head spinning return when you push it again. The head works on air vacuum. Does the vacuum work with the turbo head removed, if so it may be the turbo head itself. I have found that playing with / resetting the push button a couple of times on the handle can get it to work when it stops spinning.

Yes....tried all of that! Thanks though

Obviously because everyone will want a refund. They told me I was the first complaint they had received. I suggested they look online. I'm sorry I didn't go to fair trading initially and lodge a complaint. Perhaps there needs to be a class action.

Reading all of the Dyson reviews, makes me sick in the stomach.I purchased a DC54 1 week ago and i absolutely hate it. Double the time to vacuum the house. Ha! and isn't it fun to empty the barrel-not! I vacuum everyday as I have three, four legged furry kids.Can someone help us innocent customers please. Not only am I very upset with myself that i had purchased another Dyson but i also told my sister how good they were. ( I was still using my old Dyson that i had purchased 6yrs ago at the time) My sister had only admitted to me today that she doesn't like her Dyson either.They want me to send it to them to be tested. What a joke! I told them it was a bad design.But,I don't think they really care.
Unhappy Customer

This product is simply not fit for a purpose - and the consumer laws require a refund. It may even be fraudulent to sell it as a vacuum cleaner. Dyson will never admit their faults because they are arrogant and ignorant. All they need to do is half an hour's vacuuming in a family home and they will be sitting on the floor poking at the flat piece that connects to the barrel to unclog it, cutting away hair and rubbish that is clogging up the brushes, then they will empty the dust barrel and get dust everywhere because it's got a stupid lid on it and places where it clogs. Then when they go to put it away they have to use two hands just to put the floor tool back onto its clip on the barrel - lift the head and hold the tool at a weird angle and connect to the flimsy clip on the barrel that will be sure to break any day.

I am 51yrs & getting over having chemotherapy & have very little strength & have no problems with pulling (not pushing) my Dyson over carpet. Perhaps you could give the Dyson customer care team a call & ask them? Maybe you have something stuck in the wheels, obstructing its ease of movement? Do you have heavy sand or something in the barrel? Industrial carpet with a heavy texture may require a bit more pulling of your Dyson. I'm assuming you are a man, so you should/could be more physical able than me?

When I bought my Allergy machine it came with the turbo head, so you are better off going down a level to get the muscle head. I may be wrong but the only difference I saw was that the Allergy machine came with a mattress cleaning attachment (a bit bigger than the upholstery attachment which was also provided). If you really want the mattress attachment, you can buy it separately. I hope that helps Danni. I find the muscle head much easier to push around than using the turbo head. Better on the wooden floors too. Regards, Shamira

I don't have any slate in my house I just have some carpet, lino and tiles. I'm not very happy with it on the tiles if you don't run over the grout properly.

Hi Kylie, I would not recommend this vacumm for slate, it barely picks dirt up from my flat tiled floors, my mother in law borrowed it to see if she would like it better then me as I'm trying to get rid of it, she has slate floors throughout and she returned it saying a broom did a better job!! If I were you look at the nilfisk I had one that lasted me for 8 yrs (it got damaged in a move) good luck with whatever you purchase :-)

Thanks Puzzles5,I need all the help I can get.Who knew buying a new vac could be so hard!

Hi Kylie,
I currently use the DC39 on tiled flooring, as detailed in my initial review, the DC39 suction is strong and constant. No problem with picking up dirt etc from hard flooring and carpet. It does not mark my tiles and auto adjusts for carpet via the "musclehead". Agree with Puzzles5 not recommended for slate as the auto adjusting is via suction pressure and although I have not used it on slate I suspect with the uneven surface it may struggle to maintain suction pressure around the musclehead. This suction seal is the secret to the auto adjustment for carpet and hard surfaces. Happy vacuum hunting!
Cheers,
Andrew