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Dyson DC39 Allergy Questions & Answers
3 questions from our users
Beccachandasked
My turbo head has stopped spinning and therefore impacts upon suction. I have just had the handle replaced (second time :-() and it only stopped once I began using the new handle. Any ideas?
3 answers
I can't really say what the issue would be without looking at it. Is it the same model handle you previously had and does the button you push to stop the head spinning return when you push it again. The head works on air vacuum. Does the vacuum work with the turbo head removed, if so it may be the turbo head itself. I have found that playing with / resetting the push button a couple of times on the handle can get it to work when it stops spinning.
Yes....tried all of that! Thanks though
Dyson Team ..Dyson
Hi there,
Thank you for your question. It is very hard to say why exactly this would be happening with the new handle. We would recommend to email us your details at [email protected] so we can best assist you.
Best wishes,
Samuel
Facebook.com/dyson
Danniasked
I am thinking about getting the Allergy machine. However I see people saying that the muscle head is better than the trigger head for hard floors - mine are mainly polished wood. Can you please tell me if the Allergy machine has a muscle head?
1 answer
When I bought my Allergy machine it came with the turbo head, so you are better off going down a level to get the muscle head. I may be wrong but the only difference I saw was that the Allergy machine came with a mattress cleaning attachment (a bit bigger than the upholstery attachment which was also provided). If you really want the mattress attachment, you can buy it separately. I hope that helps Danni. I find the muscle head much easier to push around than using the turbo head. Better on the wooden floors too. Regards, Shamira
Bar Onasked
What the different between the oldest model DC29 ALLERGY and DC39 ALLERGY?
Regards,
Dina
1 answer
Dyson Team ..Dyson
Hi there,
There are a few differences between these machines. The DC29 range uses Radix Cyclone technology for no loss of suction. The DC39 uses our new Radial Cyclone technology to seperate more dust and dirt from the air while maintaining suction power.
The DC39 range also uses our Ball technology, making them easier to handle and more stable.
If we can be of further assistance please email [email protected] and we will be in touch.
Best wishes,
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