Hi Swati, Thank you for your message, and we'd like to apologise for this experience. We would recommend heading back into the store with the shoe and showing the team the online price and they will refund you the sale amount. Kind regards, Simran - rebel.

Hi Swati, Great to hear that you had we've managed to turn around your experience into a happy one! The funds will normally take up to 7 business days to pop back into your account. Keep your receipt with you that shows proof of the refund, just in case you need to dispute it with your banking institution if the funds are not back in your account. Thank you, Simran - rebel.

Hi IStash Y, Thank you for your question. You can exchange or refund, however, there is a certain procedure that will need to be followed for faulty products by Garmin. Please see further details here on our returns page -https://www.rebelsport.com.au/customer-service/returns.html
We would recommend popping into your nearest store as soon as possible and our team will be able to provide you with support! Thank you, Simran - rebel.

Hi iStash,

When I say certain procedure I mean what is stated in our returns terms and conditions below.

Some products need to be assessed:
- We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- cricket bats, tennis racquets and similar items;
- heart rate monitors and other electrical or technological products;
- clothing, compression garments, some footwear; or
- bulky goods such as treadmills, exercise bikes, home gyms.

Liaising with the manufacturer:
For some product assessments you may have the option to liaise directly with the manufacturer or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We will offer a refund or replacement if the product is assessed as having a major failure.

We recommend popping into store and they will provide you with your best possible option! Thank you, Simran - rebel.

Hi Jeff, thanks for reaching out to us. It's great to hear you are interested in our price match policy. To see whether your product qualifies for our online price match policy you will need to call our Customer Care
Centre on 1300 654 502. They will be able validate if we can match as per the process. In the case your item meets our terms and conditions, you will be issued a coupon code to use at checkout to reduce the price of that item. Kind regards, Marcus - rebel