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Reviews

3.8

4,848 reviews
5
(2,568)
4
(936)
3
(259)
2
(178)
1
(907)
  • Product Quality
    3.3 (1,156)
  • Return Claim MadeYes (258) · No (1,037)
  • Shipping
    3.8 (731)
  • Warranty Claim MadeYes (114) · No (1,140)
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Terrible product and service

published

I bought the airwalker exercise machine. The machine is not aligned and balanced. It is very unstable and creates safety concerns. I almost fell off the equipment. I raised the issue and they keep telling me that it is a minor issue. Still waiting for refund.

Product Quality
KSiva

KSivaGreater Melbourne (Metropolitan), VIC

Buy at your own risk

published

Returned a item bought in Nov 2022 and still waiting for refund. After many phone calls to their customer support and messaging online there is no progress to my claim. Disappointed with Dsshop. Lost my money and the goods.



Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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haven't got it yet

published

whey you send this before the item arrived ????
how many words do I have to write
has not arrived cant make things up please send me a message after delivery

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Really happy

published

I was impressed how fast they delivered my furniture and how fast they helped me in the little issue I had to install my office desk that went all fine and I am super happy. Definitely I will be shopping with you guys!

Product Quality
Return Claim MadeNo
Vicki

VickiLaunceston, TAS

  • 5 reviews

Very dodgy advertising

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
no thanks

no thanksSydney, NSW

Very Disappointed (order not received) No Resolution. No Australian contact?

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Paid for fast delivery, didn’t happen and hasn’t been sorted out

published

Paid for delivery within 3 days.
My order wasn’t delivered and DSHOP staff weren’t willing to sort out the issue with TOLL.
They suggest I make contact with TOLL or look at picking up the order myself.
NOT WHAT I PAID FOR!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Amarbalwan

AmarbalwanSouth East Queensland, QLD

Hi there,This is Amarbalwan.when I saw your add on Facebook that time I decided have two cycle order straightway.Thanks

published

I saw your your add on Facebook then I read your customer review and all reviews were very good.your delivery time really very good after order you give the order ASAP.

Shipping
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

Angela G.

Angela G.South East Queensland, QLD

Efficient and helpful

published

Very quick response and very good products. Would’ve liked the item To come in different wood grains but very efficient. The item is perfect for what I want just not the colour I wanted unfortunately.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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From NSW

From NSWSydney, NSW

Computer table with shelf. Very good one

published

Very easy to navigate and clear instructions to assemble. I have received product and it’s very good look and as described in the web site. Good quality product for the price. Customer service is excellent

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Bee

BeeGreater Melbourne (Metropolitan), VIC

Unique store

published

Such cool furniture you can't get anywhere else and really good online chat service that I love. Instant customer service. This is an Aussie shop as far as I can tell and not bad prices!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Alfred

AlfredGreater Melbourne (Inner), VIC

This Hercules desk does the trick!

published

Desk came in prompt fashion. The desk is easy to build. directions came in Chinese however anyone can read the picture and see how fast you can put the desk together. THANK YOU 100000000 now i can get some serious work done!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Sharyn M

Sharyn MNorth-East, TAS

This is just what I was looking for.

published

It was a very easy experience searching for the things I was looking for and I am very satisfied with the availability of products. I love the purchase of my stainless steel kitchen trolley and it was just what I was looking for to put in the kitchen for my fruit, cookbooks and other items I wanted to display. I will definitely shop on this site again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Jessica H.

Jessica H.Gippsland, VIC

  • 2 reviews

Poor quality

published

We bought the Nirvana Queen Bed Frame for $300

The picture looks lovely but measurements of holes and where parts go were off by as much as a centimetre. The legs that support the middle of the bed are a cm too long and makes the struts bow.

Sorry but not buying from here again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Tina Kiely

Tina KielySaratoga

Terrible what I think may be a SCAM company

published

These guys are terrible....I bought 3 ear wax vacuum - don't waste your money on these they DO NOT WORK & I am having the run around trying to get a refund.....they first said I needed to send them a photo & know they want a video.......DO NOT BUY from this company.......BAD BAD BAD

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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fnb

fnbGreater Melbourne (Outer), VIC

Must have office, study desk

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

peterlizzy

peterlizzySouth East Queensland, QLD

Can't wait to get product

published

very easy to navigate, very satisfied, still waiting to get product will let you know the quality of product thanks to 24/7 chat for there help. Thanks to Jean & Christine

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Daph G

Daph G

  • 2 reviews

bathroom scales purchase

published

Excellent fast and easy purchase of bathroom scales, arrived in perfect condition, very happy customer here. It was very easy to navigate the store and find what I wanted to buy.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Andrew

AndrewSydney, NSW

So happy to have the workstation all ready for the computer..the grandkids will love it!

published

A good range of products was presented to allow a colour match..website was excellent...cabinet assembly was thoroughly documented and clear ....above average in the diy world..so important for the customer to feel in charge!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Joe L

Joe L

  • 2 reviews

Another amazing light to play with

published

I am playing with resin and need a night light. Brilliant product and in this lockdown it's great to have projects. The delivery was so quick so I could start my ideas and keep myself positively entertained

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 243

Questions & Answers

Margaret

Margaretasked

I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions

1 answer
Margaret
Margaret

Can you please email me instructions for the product l purchased

Ahmad F.

Ahmad F.asked

Where's the contact phone number

5 answers
Susie K.
Susie K.

Not sure. I only emailed them.

Deanne G.
Deanne G.

They don't have a contact number only online messenger or emails.

Suellen
Suellen

This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.

Judith Pascoe

Judith Pascoeasked

I order a Y scooter on 21 10 19 have not yet received or had notification for this company ..regards judith pascoe

1 answer
Judith Pascoe
Judith Pascoe

Please just let me know when it will be arriving...im not good at computers

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