Each month DShop are offering reviewers a chance to win a $200 Gift Card. Reviews can be both positive and negative. Reviews that have been written since October 2017 may have received this incentive.
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Terrible product and service
I bought the airwalker exercise machine. The machine is not aligned and balanced. It is very unstable and creates safety concerns. I almost fell off the equipment. I raised the issue and they keep telling me that it is a minor issue. Still waiting for refund.
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KSivaGreater Melbourne (Metropolitan), VIC
Buy at your own risk
Returned a item bought in Nov 2022 and still waiting for refund. After many phone calls to their customer support and messaging online there is no progress to my claim. Disappointed with Dsshop. Lost my money and the goods.
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haven't got it yet
whey you send this before the item arrived ????
how many words do I have to write
has not arrived cant make things up please send me a message after delivery
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Really happy
I was impressed how fast they delivered my furniture and how fast they helped me in the little issue I had to install my office desk that went all fine and I am super happy. Definitely I will be shopping with you guys!
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VickiLaunceston, TAS
- 5 reviews
Very dodgy advertising
Easy to order and for them to take your money. I ordered the product on a Thursday and it arrived the following Wednesday from Queensland. When the product I received (advertised as a 61 key, keyboard) it looked very authentic, was nothing more than a child's toy, as soon as I received it I tried to ring them. All you can do is do online chat, not able to speak to anyone. They requested photos of the unopened item. After many multiple emails to and fro from lots of different people and after threatening them with legal action I finally got t...Read more
hem to give me a RMA (return merchandise authority) that you have to get before returning the item and then it took them some time to give me a refund and they had the cheek to charge me a 10% restocking fee as well as the $15.30 I had to pay for postage return. I requested them to show me where, in their terms and conditions (which I couldn't find anywhere) this was stated. I never got a reply. I took it up with Paypal but nothing further happened. Make very sure you know what you are ordering (size wise) before you fork out any money.Similar opinion? Write a review on ieatwords.com.au!
no thanksSydney, NSW
Very Disappointed (order not received) No Resolution. No Australian contact?
Great to purchase, give your money, but once an issue, no resolution in 4days. Purchased 3 items, all were on the same dispatch number, but only received the two small junk items that I only added to my cart. Large item that I actually wanted was not delivered. Disappointed with the quality of the products received. Don't know about the missing one. Now I am left with cancelling with my Bank. Spent days and hours trying to get to the bottom of this. Tired of speaking, emailing, chatting online to multi people from overseas (for a company that ...Read more
is apparently Australian Owned and Operated?) Unfortunately I am one of the people very dissatisfied. If only it was resolved within the 24-48 hours. Errors happen, but lack of communication, resolution and customer service is not on. One disappointed 4 year old and mum.Similar opinion? Write a review on ieatwords.com.au!
Paid for fast delivery, didn’t happen and hasn’t been sorted out
Paid for delivery within 3 days.
My order wasn’t delivered and DSHOP staff weren’t willing to sort out the issue with TOLL.
They suggest I make contact with TOLL or look at picking up the order myself.
NOT WHAT I PAID FOR!
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AmarbalwanSouth East Queensland, QLD
Hi there,This is Amarbalwan.when I saw your add on Facebook that time I decided have two cycle order straightway.Thanks
I saw your your add on Facebook then I read your customer review and all reviews were very good.your delivery time really very good after order you give the order ASAP.
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Angela G.South East Queensland, QLD
Efficient and helpful
Very quick response and very good products. Would’ve liked the item To come in different wood grains but very efficient. The item is perfect for what I want just not the colour I wanted unfortunately.
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From NSWSydney, NSW
Computer table with shelf. Very good one
Very easy to navigate and clear instructions to assemble. I have received product and it’s very good look and as described in the web site. Good quality product for the price. Customer service is excellent
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BeeGreater Melbourne (Metropolitan), VIC
Unique store
Such cool furniture you can't get anywhere else and really good online chat service that I love. Instant customer service. This is an Aussie shop as far as I can tell and not bad prices!
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AlfredGreater Melbourne (Inner), VIC
This Hercules desk does the trick!
Desk came in prompt fashion. The desk is easy to build. directions came in Chinese however anyone can read the picture and see how fast you can put the desk together. THANK YOU 100000000 now i can get some serious work done!
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Sharyn MNorth-East, TAS
This is just what I was looking for.
It was a very easy experience searching for the things I was looking for and I am very satisfied with the availability of products. I love the purchase of my stainless steel kitchen trolley and it was just what I was looking for to put in the kitchen for my fruit, cookbooks and other items I wanted to display. I will definitely shop on this site again.
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Jessica H.Gippsland, VIC
- 2 reviews
Poor quality
We bought the Nirvana Queen Bed Frame for $300
The picture looks lovely but measurements of holes and where parts go were off by as much as a centimetre. The legs that support the middle of the bed are a cm too long and makes the struts bow.
Sorry but not buying from here again.
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Tina KielySaratoga
Terrible what I think may be a SCAM company
These guys are terrible....I bought 3 ear wax vacuum - don't waste your money on these they DO NOT WORK & I am having the run around trying to get a refund.....they first said I needed to send them a photo & know they want a video.......DO NOT BUY from this company.......BAD BAD BAD
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fnbGreater Melbourne (Outer), VIC
Must have office, study desk
Hercules Wood & Metal Computer Desk (White)
I hate to install things but this one was extremely easy. the instruction came in Chinese within the box. I received an email with the warranty and English instruction but the instruction link was not working so I contacted them via chat option and the person sent me the link within the chat. I preferred the Chinese instruction as the picture was accurate compared to the English one. The desk is of good height and spacious for the task required. Don't expect a huge desk the instructions were clear. In...Read more
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peterlizzySouth East Queensland, QLD
Can't wait to get product
very easy to navigate, very satisfied, still waiting to get product will let you know the quality of product thanks to 24/7 chat for there help. Thanks to Jean & Christine
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Daph G
- 2 reviews
bathroom scales purchase
Excellent fast and easy purchase of bathroom scales, arrived in perfect condition, very happy customer here. It was very easy to navigate the store and find what I wanted to buy.
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AndrewSydney, NSW
So happy to have the workstation all ready for the computer..the grandkids will love it!
A good range of products was presented to allow a colour match..website was excellent...cabinet assembly was thoroughly documented and clear ....above average in the diy world..so important for the customer to feel in charge!
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Joe L
- 2 reviews
Another amazing light to play with
I am playing with resin and need a night light. Brilliant product and in this lockdown it's great to have projects. The delivery was so quick so I could start my ideas and keep myself positively entertained
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Questions & Answers
Margaretasked
I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions
Ahmad F.asked
Where's the contact phone number
5 answers
Not sure. I only emailed them.
They don't have a contact number only online messenger or emails.
This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.
Judith Pascoeasked
I order a Y scooter on 21 10 19 have not yet received or had notification for this company ..regards judith pascoe
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