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Reviews

3.8

4,855 reviews
5
(2,571)
4
(936)
3
(261)
2
(178)
1
(909)
  • Product Quality
    3.3 (1,163)
  • Return Claim MadeYes (261) · No (1,040)
  • Shipping
    3.8 (735)
  • Warranty Claim MadeYes (116) · No (1,144)
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Irene

IreneSydney, NSW

  • Verified customer

Total scam - Avoid at all costs

published
Br Gregory

Br GregorySydney, NSW

  • 2 reviews

Beautiful service! Reliable

published

I am so far happy with their service- prompt recall to queries and resolved my issue without any fuss. Good customer service relations with polite and understanding attitude. Thank you :-)



Damaged product

published

I got a damaged product delivered for which i paid $50 and only because it was working they just offered me $15 voucher ....I paid for a brand new thing and getting ripped off with just waiving delivery charges

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Sukanta

SukantaNSW, 2146

  • 3 reviews

Maintain safe distance

published

They don't deserve any star. Not Australian owned company and has no minimal respect to Australian consumer law and legislation. Cheap material. No consistency, fraudulent. Reported to Queensland Fair Trading and ACCC attention will be drawn. Condidering referring matters to Queensland civil and administrative tribunal.

Tracey C.

Tracey C.Richmond-Tweed, NSW

perfect option for a room with no wardrobes.

published

great range of products and storage options i could not be happier with my purchase
Easy to deal with company, fast delivery and great follow up on queries.
I will be making more purchases from this site

Treblig

TrebligSouth East Queensland, QLD

  • 2 reviews

poor delivery - incorrect promise

published

I put an on-line order is several weeks ago, and the system said it was in stock and would be delivered in a few days. This turned out to be a lie. It was not in stock and they cannot give a date for delivery, 3 weeks after the promised delivery date

Marcelo Alvaran

Marcelo AlvaranSydney, NSW

  • Verified customer

Request 187857

published

Alternative solution offered to compensate missing parts. Practically this cover loss and next purchase can be made in confident that customer service is looking after customers that having issues on item received.

katie Akhurst

katie AkhurstIllawarra, NSW

l picked the coffee table as its just want l needed

published

Site was easy to navigate. l was very happy with the different ranges l could pick from the product l brought is excellent quality very satisfied customer. Thank you l would buy from this site again as l have already purchased from here thats why l brought again.

Michele Rushby

Michele RushbyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Review of desk

published

I bought the desk because it looked great it the advertising picture.
Unfortunately, it's actually extremely bad quality. It's chipped on nearly every piece and was extremely dirty with dust and actual fingerprints so it wasn't cleaned down before being sent.
It's doesn't feel terribly stable but it is serving its purpose. Also, the 'how-to' directions were dreadful

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great quality website and very good customer service

published

the website layout is simple and easy to follow. to can find your destination page via multiple routes. there was a decent selection on offer for what I was looking for. a little more difference is the selection wouldn't have hurt. I haven't received he item yet, but if the site is 100% honest, then there shouldn't be any issues.

Steve

StevePerth, WA

  • 2 reviews

Stylish, foldable bike with suspension

published

the one that I had chat with last nigh over my order was very helpful and fix up my oreder for me

published

i love the things you have for sale and are of good things and lots to choose from
and for all ages so happy with what i order
thanks for all help

Kerry

KerrySydney, NSW

Perfect

published

Exactly what we required for our staff room. Easy to assemble.
Easy to find on line - website was great.
Customer service was good, delivery was on time.
Happy to recommend to anyone looking for something similar.

Keith White

Keith WhiteNorth Western Region, NSW

  • 2 reviews

Does the job well Just what I needed

published

Your site is very easy to follow and The range was quite extensive. The quality was far better than other products I checked nefore I made my purchase.
Your postage and delivery process was very good

cobra86

cobra86Hunter Region, NSW

Satisfaction

published

I needed a new bike and clicking on Dshop
was a master stroke and there it was a perfect bike for me. I have now total
"Satisfaction" See you all in the great outdoors.

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David V.

David V.Greater Melbourne (Metropolitan), VIC

Quality good for what you pay, and good communication

published

This chin up and dip bar isn't expensive but is strong enough and seems sturdy despite the lightweight frame. It's not at the top end of the market, but is good value for the price you pay.
Really easy to put together with clear instructions and all the necessary parts, including spanners and allen keys.
They were out of stock when I ordered, but kept in touch well through the whole process of ordering, confirming the next available stock and estimated delivery. The delivery costs were fair and delivered on the scheduled date by the courier service.

Dave

DavePerth, WA

  • 4 reviews

Rip off, Stay away or lose ypur money.

published

Recently got the electric dog collar, did not work got in contact with dshop i sent them photo and video of it not working. They still email me asking for what i have sent them. Worst customer service. Nothing but a rip off

antonio

antonioFar North Queensland, QLD

  • 5 reviews
  • Verified customer

Scammer faulty expensive toys for my son birthday THEY DON'T REFUND BE CAREFUL

published

#SCAM I've bought for my son bday a basketball hoop and was missing some parts and broken. this company does'nt want refund. Faulty and expensive gift to our son, basketball hoop missing screws and parts, 80 dollars what a waste of don't buy from this shop SCAM #Dshop i would like ti submit videos also

julie m

julie mSydney, NSW

  • 7 reviews

Terrible quality, wrong colour and measurements

published

Worst Customer service I have experienced, I tried to come to a resolution but these people just offered a $20 voucher then a $35 voucher to make me keep my unwanted item that did not meet description

Olga

OlgaGreater Melbourne (Outer), VIC

Safety issue not resolved

published

We recently bought a FitPal no limits horizontal bar from Dshop. After assembling the bar it appeared that the bar was not held securely between the clips. I wrote to the store about my concerns and attached a photo of the spot of concern. Particularly, I asked whether it was safe to use the bar with the gap between clips. About three weeks passed, but we have not received a response to our message.

Page 3 of 243
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Questions & Answers

ruth.blackman.16

ruth.blackman.16asked

We had 6 pieces of office furniture delivered, and they were assembled by a tradesman late yesterday. Five of the items are now complete and we are very pleased with them. The trades man was impressed on the quality of the pieces. When the Infinity vertical shelves were almost completed he discovered that the last draw could not be completed because he had two fronts left and no back. Could you please send me a new front and matching back so he can come back and finish the job. I have taken photos of the two identical fronts and can publish them if you would like conformation. He is very interested in making a purchase himself. but will wait till he finds out your response. Thank you Ruth

No answers
Margaret

Margaretasked

I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions

1 answer
Margaret
Margaret

Can you please email me instructions for the product l purchased

Ahmad F.

Ahmad F.asked

Where's the contact phone number

5 answers
Susie K.
Susie K.

Not sure. I only emailed them.

Deanne G.
Deanne G.

They don't have a contact number only online messenger or emails.

Suellen
Suellen

This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.

Get an answer from our members and Dshop representatives

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