Each month DShop are offering reviewers a chance to win a $200 Gift Card. Reviews can be both positive and negative. Reviews that have been written since October 2017 may have received this incentive.
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Dshop Questions & Answers
31 questions from our users
ruth.blackman.16asked
We had 6 pieces of office furniture delivered, and they were assembled by a tradesman late yesterday. Five of the items are now complete and we are very pleased with them. The trades man was impressed on the quality of the pieces. When the Infinity vertical shelves were almost completed he discovered that the last draw could not be completed because he had two fronts left and no back. Could you please send me a new front and matching back so he can come back and finish the job. I have taken photos of the two identical fronts and can publish them if you would like conformation. He is very interested in making a purchase himself. but will wait till he finds out your response. Thank you Ruth
No answers
Margaretasked
I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions
Ahmad F.asked
Where's the contact phone number
5 answers
Not sure. I only emailed them.
They don't have a contact number only online messenger or emails.
This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.
Judith Pascoeasked
I order a Y scooter on 21 10 19 have not yet received or had notification for this company ..regards judith pascoe
Russ Loudenasked
Where are my goods
No answers
Russ Loudenasked
How reputable is this company I have ordered goods. Have not received same. Have tried inquiring through their "contact us" site 3 times with no response. They have been paid through my PayPal account. 2 weeks ago.
sarweshasked
Has anybody bought cycles from this site? If yes what is the quality of the cycles they list on sale?
No answers
hu fekuasked
Hi There, I am not your customer (was keen on buying bike but i dont think i would be)... just looking at people's experience (and their review) and noticed that most of your positive feedbacks are from members who joine just couple of days before and never reviewed anyone else !? (And 5 stars normally followed after lower rating). Can i suggest you to make few accounts in advance so that you dont get caughtout faking reviews..
No answers
Natalie Brownsteinasked
Hello Dshop. I have sent the following message twice via your website and once on your live chat as well.
I still have not received a response yet which is poor form. Can you please reply to me asap?
Hello!
I placed an order with you guys Dshop Order Receipt #N10382531.
I confirmed a redirection with the courier company the morning of delivery as I didn't think i was going to be home.
The package was not redirected and the tracking is saying that it was delivered the next day and left in a safe place yesterday.
I have looked everywhere in our security building and I can't find it anywhere.
Are you able to please re-send the item and discuss this with the courier company?
Please advise a resolution.
Thank you so much and I look forward to hearing from you :)
Natalie
2 answers
I doubt you will get an answer, they are not very good at replying to any messages once they have your money, maybe try the courier company, you may have better luck with them. Hope you get this resolved.
This is gonna be hash sorry, but honest. The problem is, it sounds like you gave the courier company ATL (Authority to Leave) without a signature.. that then becomes a you and courier problem and not a DShop problem, (dshop have done their part and paid a courier for a service, it’s not their problem if you gave ATL on redirection) what if a neighbour took it? Is that Dshops fault? You really don’t have a leg to stand on with dshop unfortunately. As mentioned above your best bet is to take it up direct with courier. If it was toll visit their website and request customer support using your consignment number. I hope you get a resolution.
Phương L.asked
My oder is ( tax invoice N10381771) i just made it tonight 21 May 2022. Now i would like to change another one. How can I change it? Please let me know before the product delivery to my house. Thanks
1 answer
You probably need to get in touch with their customer service. I'm not a dshop rep, just an (ex) dshop customer.
I put "ex" because I have no intention of ever buying anything from them again. The quality of the product a bought (bicycle) is appalling
Angelaasked
I received my item in two days! Albeit it was not what U ordered. They have collected the item and I now await my original delivery. Numerous emails sent with no reply. No phone to ring. Very frustrated.
1 answer
It sounds unfortunate. My order was delivered correctly, and Extremely fast considering it was among the public holidays for Easter.
If you still haven,t a response from the emails try https://www.facebook.com/dshop.com.au/ I am sure they will respond quickly there
Guilherme C.asked
I returned an item they came here to pick it up but they didn't give me my money back.
3 answers
Same here- bunch of thieves
offered me a refund and to keep the incorrect item. Still waiting on the refund they are blaming my bank of course. Dodgy company at best.
It took a while, but they returned the money after all.
Boofzillaasked
Why cant you contact a person im still waiting for a answer i wil contact the bank next
1 answer
although it took ages, Dshop did finally come through and sent me a new assembly pack of accessories...…..so maybe just keep persisting with emails as I have done and maybe your problem will hopefully be solved as well.
Jodine W.asked
Do u do after pay
No answers
PeterJ53asked
Having previously had a good experience in purchasing from dshop, my latest experience deserves one star not five stars (as I previously gave them). Why does dshop not respond to my report of damaged goods and subsequent emails? Why is dshop still in business, given that their after sales service is so poor?
2 answers
Hello, I recently had a poor experience with them also. My opinion based on this is that they all have full time jobs and this is their side business, and that they drop ship from China, hence the low prices.
Surely if anyone was working for this business full time they would be able to improve their customer service from what it is.
It’s mind blowing that they are still able to trade based on what they provide to customers.
My advice is get your money back from your card service provider and go elsewhere. Temple & Webster for example provide the best service you’ll ever get, and yes you will pay more but it’s worth every extra dollar cent.
Best of luck.
i have been trying to get my money back for about 1 1/2 year, the after sale service is ridiculously poor. good luck to you
s D Obrienasked
How are u Still operating when you have riped all those people off I’m still waiting for my refund and yes there is no response at all from you.
7 answers
Same, no communication for 3 weeks, have paid $480. Got my credit card company onto it and well, total scam :(
Right, so its worse than I expected, it’s been 1 week for me and people here have no response forb3 weeks, this is bad.
I paid by using PayPal and lodged a complain with Paypal against dshop. Paypal contacted dshop and guess what within a day they got back to PayPal.Now I have to return this junk in order for a refund, and its not an easy thing to refund, the box is 1.3meter in length.
Lesleyasked
When are you going to send the base for the umbrella we bought in December? Communication is impossible ( no address or phone number) & repeated requests for you to ring us have been ignored, chat line promised to send missing parts in January. Still waiting!! Consumer Affairs is our next step. N10356068 / N10360066
No answers
Tina Fasked
My question is this - WHERE IS MY REFUND???
I have returned your product (wobbly office desk) 2 months ago - After sending numerous emails, live chats - NO ONE is getting back to me. So, my question is WHERE IS MY REFUND???
Amandeepasked
How can I submit invoice of my purchase to qualify for the reward?
No answers
joshasked
Is there a way i can make DSHOP refund my money? They gave faulty product now ignoring my emails
10 answers
My product was fine. I didn’t need to return. Maybe you just need persistence
They are the worst business. Selling proucts that are rubbish then no refund. Refer it to fair trading
yes I found they answer emails promptly when you are still in buying mode. Then when the product is not as advertised and is returned for refund Dshop goes to ground.
I purchased a spin bike that was promoted to suit all sizes of person. It was suitable for only a small person. Legs constantly bent when riding. Hopeless.
Bad company - no phone number to voice complaint - no refund when goods returned - organisation needs to be held to account.
I have raised a complaint with ACCC. Suggest everyone with complaint keep pushing till Dshop responds with refunds or the government shuts them down.
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