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Item never arrived and no refund
I have ordered item nearly two weeks ago and still no arrival. I have paid for express shipping . I've emailed multiple times, rang multiple times and lodged dispute via the online portal. No response I suspect they do this regularly as the negative reviews match my story. Please be cautious purchasing
3 comments
The order number is N209132. Could you respond with date and time of refund issued and when I can expect it in my account. I will post this here so the people understand you have done your best to help a customer. Thank you
Scott B.Outback Equipment
Hi David,
Thank you for your patience. This has been an unintentional oversight on our behalf. ... Read more
A refund has now been issued, back to your credit card today (17/03/20) at 9:36am. Our sincerest apologies once again. Best regards,Similar opinion? Write a review on ieatwords.com.au!
Horrible seller
They don't care, they take your money for express postage, and ignore complains that it took 8 working days to get the item 184 kms. Do not deal with these people.
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Nick
- 4 reviews
Baintech 100 amp vcr
Thank you to Aden and Dave for their quick response in shipping my vcr it fits well and operates as it should well done outback equipment thanks again Aden and Dave
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Craig
- 2 reviews
- Verified customer
Cancelled order but failed to give refund
I ordered an item but had to cancel the order almost immediately as i found out I had received same item as a gift. Messaged and emailed them to cancel order within 30mins of placing order. Phoned next day and was told order would be cancelled no problem and I would be refunded in full. That was over 3 weeks ago and still waiting on refund. Phone calls make no difference, just get told it will be escalated for refund but nothing happens. Would never buy from or recommend these guys again, ever.
3 comments
Scott B.Outback Equipment
Hi Craig,
Our apologies for this continual oversight. Would you please provide me with your invoice order number so I can personally look into this for you?... Read more
Best regards,N193128
Scott B.Outback Equipment
Hi Craig,
We have processed your refund today and your funds should be available to you soon.... Read more
Our apologies again for how unnecessarily long this took. Best regards,Similar opinion? Write a review on ieatwords.com.au!
T IsaBrisbane
- 5 reviews
Poor freight and customer service
Purchased a product recently and included express freight. Items took the standard 3 days to arrive. Was promised refund on express postage; never happened. Lodged a formal complaint on their web site and still haven't heard a thing.
1 comment
Scott B.Outback Equipment
Hi T,
Our apologies that this has been overlooked. Could you please provide us with your invoice order number so that we can follow up on your complaint? Then we can get in touch with you personally.
... Read more
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ChrisPerth, WA
- Verified customer
Terrible freight service
Ordered 9 th September. 25 th September no sign if it. Agree Perth is a fair way away but more than 2 weeks is a joke. Never again. Very disappointed
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thecolonelPerth, WA
Hose Purchase Disaster
I originally purchased this 9mtr Explore Flat Hose Reel “Ideal for Caravans, RV’s and Boats” from Outback Equipment Australia Pty Ltd in July of 2018 for $68.99. In September 2018 I embarked on a trip across Australia staying each of 7 nights in caravan parks along the way and using the hose overnight connected to my RV. Upon reaching the destination the hose was then used for a further 3 days before it burst. (So total use 10 days) These hoses cannot be repaired so off to a local hardware for an emergency replacement (cost $36.00).
Upon return...Read more
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WERNER FORKESouth East Queensland, QLD
- 2 reviews
- 4 likes
False Advertising
I purchased a reversing camera kit online from Outback Equipment with delivery "3-5 days" it arrived five weeks later, first bit of bullXXXX!
Secondly their website states; "When not being used, the monitor can be used as a normal rearview mirror"!!! This is total BULLXXXX as the box it came in had more reflection capability than the mirror....
The customer service staff when you finally get through being on hold, said its a monitor first then an mirror, its not a mirror is just black glass, not a "Normal mirror"
I paid $100 for an Auto Elect...Read more
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GlennVictoria
No communication
I ordered a caravan cover 17 days ago (estimated delivery was 4 days at the time of purchase) and there is still no tracking available through my membership login. I emailed the company several days ago; no response. I emailed again 2 days ago; no response. Payment has been taken from my account however I have no idea if or when I will receive delivery.
1 comment
Scott B.Outback Equipment
Hi Glenn,
Our apologies. This does seem to be an oversight on our behalf and someone will be in touch with you today to clear up this error. ... Read more
Thank you for informing us. Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
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CaroSBrisbane
- 9 reviews
- Verified customer
Terrible Customer Service and false expectations
Just ordered a Sphere 3.3kg Automatic Mini RV Washing Machine - 240v. I chose a Brisbane based company even though it was $30 cheaper elsewhere. I should have gone for the cheaper option as loyalty is not rewarded.
The website estimation of shipping said one day on the day of order (it now says 2 days) and it only has to come across Brisbane so one would think that was the case??? However, my order was placed on hold to check it was a legitimate order - isn't that what my bank does when I pay. I called them and had it approved. It then spent a ...Read more
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Travis.SPerth
- Verified customer
False and misleading advertising
Beware: This company advertises bonuses to get you to buy and then don't follow through with what their add clearly says.
I bought an air compressor from Outback Equipment with the promise of a free gift at checkout if I purchased that day. I paid for the compressor only to be told that the add was a mistake and I wont be receiving the promised bonus.
After follow up emails I was finally offered a refund but no free gift.
Would not recommend buying anything from this company especially when offering apparent free/bonus items.
1 comment
Scott B.Outback Equipment
Hi Travis,
As we have tried to explain through email and over the phone and in response to your Google review, the "ad" was a system generated notice that was automatically posted to each individua... Read more
l item without taking the terms and conditions into account. Marketing material was emailed to our customers with clearly outlined conditions, but our website's automation was not correctly programmed to properly reflect the promotion.Similar opinion? Write a review on ieatwords.com.au!
WeiryGold Coast
- 3 reviews
- Verified customer
Diggin the Diggar
My purchase experience with Outback Equipment was easy and excellent, the fact that it was post free made my purchase even sweeter and it was efficiently delivered within 2 days. Their communication was excellent. The Diggar Shovel is an excellent product. Made of solid acrylic the handles screw on and off easily and are both strong when attached. The spade of the shovel is a great size and sturdy steel with turned edges. The size appeals to me as we tow an off road van and the Diggar stowes away nicely in the front hatch of the van, in its carry bag ready for use.
2 comments
Scott B.Outback Equipment
Hi Weiry,
Glad to hear the shovel is working out so well. Thanks a bunch for the positive feedback! ... Read more
Best regards, The Outback Equipment TeamNo worries happy to give credit were it’s due. Nothing better than to buy from a business that is run so efficiently.
regards
Weiry
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Could be the difference between a good road trip and a bad experience.
Just fitted these and then completed over 2500 kms through mostly outback country - no kangaroos challenged my car, nor any other critters. Choice or chance? Who knows but I am happy with the real trial
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Skipping Skippy
I started using the plain black version in Central Australia - (no joke intended) - & had only one hit
at very much under the recommended speed for them to work . So after 8 years of them being cooked &sand blasted I've replaced them with these flash looking chrome ones
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TristanSydney
- Verified customer
Good products, fast delivery and good customer service!
I ordered on Outback Equipment after reading a lot of reviews online about the equipment I wanted to buy (Maxtraxx and a air compressor). Outback equipment offered the best price.
For the air compressor, I chose the Mean Mother Adventurer 3. We previously used a cheap small compressor and what a difference! I've used it 4 or 5 times now and I am really satisfied with it. The compressor did not heat up too much, it was fast and the remote is convenient.
1 comment
Scott B.Outback Equipment
Hi Tristan,
Thanks for the great review! Good to hear the air compressor is working out for you. We use the Adventurer ourselves and it has always served us well. Thanks again for the feedback! ... Read more
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Perfect customer service
Thank you the snorkel was easy to fit and looks really good and great price and communication was really good fast delivery
1 comment
Scott B.Outback Equipment
Hi Nigel,
Thanks for the great review. We're happy we could be of service and glad to hear the snorkel has worked out well. ... Read more
Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
WORST CUSTOMER SERVICE EVER!!! WILL NOT BE BACK AS A CUSTOMER.
I purchased Dr Air Compressor online on 22nd October,2018. 2 days later I recieved an email stating that if I buy a Dr Air Compressor I will recieve a tyre gauge and bypass controller for free. The email was dated 24/10/18.
I rang the store inquiring about this deal and spoke to Dave, a sales assistant.He said he would ask his manager. Being on hold for 5 minutes, he returned and said the manager could meet me half way and sell me the "Freebies" for $30. I asked to speak to the manager and Dave's reply was that his manager does not take calls....Read more
1 comment
Scott B.Outback Equipment
Hi Debo,
It is unfortunate that we were yet to release our special offer at the time you purchased your air compressor. ... Read more
Your order was processed last week and you only called this morning to enquire about the deal on the air compressor that you have already received. As you made your purchase outside of the deal period, we are not obligated to honour it. This is why we offered to meet you halfway by selling you the items at cost as well as shipping. We're sorry that you have taken aversion to our customer service team trying to explain all of this to you. Please also note, the RRP you're referring to in the email was in relation to how much the minimum spend must be in order to get the free gifts and not the value of the gifts. Again, our apologies for being unable to meet your demands. Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
Very happy with product
Adjustable towbar was very easy to fit. Easy to change height of tongue for different trailers 3.5 tonne capacity ideal for caravan
1 comment
Scott B.Outback Equipment
Hi BRM,
Thanks for the positive feedback! We're happy to hear the adjustable towbar is working a treat. ... Read more
Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
Robo24Collinsville qld
Experts in the field
Excellent product range and very knowledgeable.everything you need for camping and caravaning.competitive pricing and availability.i would recommend highly.great service given.
1 comment
Scott B.Outback Equipment
Hi Robo,
Thanks for singing our praises! We're stoked to hear you had a positive experience with us. ... Read more
Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
Phil FTamborine Mountain
- 2 reviews
Good price and delivery service
I have just started caravaning and needed extended mirrors to see whats behind. I would buy from them again. Thanks
1 comment
Scott B.Outback Equipment
Hi Phil,
Thanks for the positive review! Best of luck with the caravanning adventures and let us know if we can be of any assistance to you again. ... Read more
Best regards, The Outback Equipment TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ivanasked
Interested in towing mirrors for my Isuzu D-max, any reviews? thanks
2 answers
Hi Ivan,
I tow with a Mazda BT50 and my van is 2.5m wide. Initially I purchased the Milenco removable tow mirrors they were ok but not legal because you need to see down along the side of your van to be legal, and they shake and a pain to take on and off. I then purchased the quality Clearview towing mirrors, they are fantastic not that hard to install, they replace your original mirrors and don’t shake they are adjustable electronically and extend out so you can clearly see down the side of your van and clearly see trucks approaching etc. A tip - you can go onto Clearview website and purchase pre loved mirrors to suite your model much cheaper, which is what I did. You just need to check the website everyday they sell quick.
Great answer thanks .
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Scott B.Outback Equipment
Hi David,
Our apologies that this has occurred. ... Read more
If you could please send me the order number on your invoice, then I can personally look into this for you. Best regards