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Reviews

2.4

232 reviews
5
(56)
4
(20)
3
(12)
2
(13)
1
(131)
  • Value for Money
    2.7 (199)
  • Customer Service
    2.6 (204)
  • Timeliness
    2.7 (110)
  • Job Satisfaction
    3.0 (84)
  • Transparency
    2.6 (155)
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cpink

cpinkSYDNEY

  • 2 reviews

Horrible customer service I have ever seen. Headache to deal with.

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateMarch 2020
Claim ApprovedNo
Car ModelAudi A4
See all answers
Chad P

Chad PHunter Region, NSW

  • 6 reviews

Claim was taken care of very swiftly

published

I submitted the windscreen claim on the Monday and I was contacted within 2 days and had my windscreen replacement completed on the Thursday, I cannot fault Woolworths insurance at this stage, I would definitely recommend.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelHyundai Sonata NF
See all answers
Eric

EricSouth East Queensland, QLD

  • 8 reviews

OUTSTANDING SERVICE

published

It remains to be seen if ongoing service in event of any claim is satisfactory, but today I wanted to insure my a brand-new car with WW. The phone consultant - Betty - could not have been clearer or more precise in her dialogue with me (Sydney based, not oversea) and the entire transaction took not too long at all. So far, so good!

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Elantra AD Active
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Jay

JayVIC, 3147

  • 2 reviews

They increase the renew fee for double

published

The insurance fee was cheap for the 1st year but they asked for auto renew and the 2nd year renew fee is double.
Think about it the car value is down after 1 year but the insurance fee is double.
For 1 year insured no claim, I got double insurance fee, is it reasonable?

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Gezza

GezzaSydney, NSW

  • 11 reviews

Demand your own repairer

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelNissan X-Trail
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Rosalie

RosalieLaunceston, TAS

Easy to do business with

published

Claim was made over the phone and could not have been easier. Many thanks to the helpful young lady who handled our claim. Repairs were arranged without any problems. As repairers (Guys Bodyworks, Launceston) were very busy we had to wait around 3 months, but it was worth it as the repairs could not be faulted. When they quoted the job the driver's side door could not be opened from outside - they fixed it on the spot. Would recommend both Woolworths Car Insurance and Guys Bodyworks

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateDecember 2022
Claim ApprovedYes
See all answers

Totally disgraceful service.

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelSuzuki swift sports turbo
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1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Martinea, thanks for reaching out to us. We would like to apologise for the experience you've shared about your claim. We have sent you a private message so we can assist you further if needed. We look forward to hearing from you, thank you.

John Dough

John Dough

  • 2 reviews

Woolworths comprehensive car insurance is a must have

published

I must say I was very stressed out enough from the actual incident, but Woolworths came to my rescue, very professional people, it was straight forward settlement, no delays whatsoever, especially in the current situation with the covid19, where most services had to operated from the home office. I say thank you Woolworths for your prompt service, and speed you operate at.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Car ModelNissan Patrol
See all answers
1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi John, thank you for sharing your review. We're glad to hear we provided you with great customer service throughout your claim. Thanks again, John, for sharing your experience with us!

Bob A

Bob A

  • 2 reviews

impressed with claim as this is first claim getting policy was a dream and not a pain like a lot of insurers

published

policy easy to set up
claim 4-5 weeks for settlement, money took a long time after car was w/o and needed to ring and onhold for 53 minutes to speak ( shocking long time and big let down, told money 5-7 days it was double and only after phone call. understand large number claims in ACT at same time.
Fix phones and you are agreat insurer ( in past managed big insurance company so I know what is a good company )
you have agood selection of staff ( based on those I spoke to )

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateMarch 2020
Claim ApprovedYes
Car ModelLexus ES 300h Sports Luxury
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Awesome

published

I was extremely impressed by Ahmad who was my consultant his professionalism and caring nature and promptness on timing made my troubling times a lot easier and I'm forever grateful

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelHonda Accord
See all answers
1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Amanda, thanks so much for sharing your wonderful compliments about one of our customer service representatives. We're so happy to hear that Ahmad provided excellent service for you. Thanks again for taking the time to share Amanda!

Long delays processing total loss claim and call center staff indifferent, unaccountable and argumentative.

published

Long delays processing total loss claim and call center staff indifferent, unaccountable and argumentative.

Finance company advised me that Woolworths were sending email correspondence to wrong department resulting in long delays seeking relevant documents.

A cheque for the claim was never received by financier and when this was reported, Woolworths representative was denied this and advised me to continue waiting.

Multiple emails were sent to Woolworths but they were not acknowledged. Details for EFT payment were provided at the beginning of the claim and overlooked.

Attempts to pay by EFT delayed on multiple occasions because wrong data entered. No attempt was made to contact me for further information.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedYes
1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
poss A.

poss A.Hunter Region, NSW

I like how you can pay in monthly installments makes it easier for me rather than having to pay 6 or 12 months lump sum

published

This is the first claim I've made ever so I don't have anything to compare it to however it took almost 2 months to settle probably due to my still being under finance and working a final payout figure

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelSuzuki MF GL FWD, 1.2L Petrol, Manual
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Kylie

KylieCentral Highlands and Goldfields, VIC

Competitive priced insurance, easy monthly installments

published

Easy to set up and monthly installments made it easy to pay. Unfortunately had to make a claim which took them 2 weeks to sort out the location of the car even after giving them the exact location and contact details. After this it took another 10 days to finalise and pay my claim. If you need to claim prepare to be without a car for at least 3 weeks at your own expense.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Car ModelFord Fairlane NL
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Dayle M.

Dayle M.Greater Melbourne (Outer), VIC

Very bad system and process

published

I lodged a claim and had to continually call up to check on status and every time the information that had been sent in had never been attached to my claim and had to repeat process a few more times

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Car ModelMitsubishi Outlander
See all answers
1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 11 likes

Not worth one star.

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundi
See all answers
1 comment
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
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Tracey

TraceySydney Surrounds, NSW

Vehicle Claim

published

I needed to make claim spoke with helpful staff member and My claim was resolved quickly and easily with minimal contact after the initial claim was put in. Very happy with the service

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelSubaru Impreza
See all answers
Peter L.

Peter L.Brisbane

  • 2 reviews

As good as it gets!

published

Best value Comprehensive MV Insurance Policy out there IMO. Claim was handled talking to a live person and she was helpful, a good listener and excellent to deal with.
The claim took about 12 days to process (I was not at fault) and they allowed me a choice of repairer (which I needed to remind them of) because they might otherwise have chosen a lesser repairer (Mercedes Benz metallic colours are hard to match) and I wanted a good job done.
Overall, extremely happy!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelMercedes-Benz M-Class W164 ML 320 CDI
See all answers

My claim was delt with in a timely manner all discussion over phone were polite and informative

published

Good value policy easy to setup
Claim resolved quickly easy to deal with
2years with Woolworths insurance would and have recommended Woolworths insurance to friends an family
Not required road side as yet

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
Anne Speake

Anne SpeakeMetropolitan Adelaide, SA

Renewal a Nightmare!!

published

After have a slight MV accident Nov 2022, the Claims Dept were FANTASTIC!! My car was repaired by The Body Shop & they were fantastic. When I was trying to change my Renewal details, it took 2 wks before I had any satisfaction. Staff were useless with no communication between each Dept; a Supervisor would NOT speak to me; no phone calls returned but finally a lovely lady rang and solved everything. Extremely Happy Customer now......

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2022
Claim ApprovedNo
Car ModelHyundai Accent
See all answers

The reviewer stated that an incentive was offered for this review

Easy to deal with

published

Yes good value insurance
2-4 weeks for claim to finalise
4 years been with company with 2 cars
Good I did not have to chase it all done within time frame they promised.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Car ModelHolden Captiva
See all answers
Page 1 of 12
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Questions & Answers

Natalia J.

Natalia J.asked

Comprehensive Car Insurance

How much is a 1000k's cost when you go over your quota of kilometers?

4 answers
wombarra
wombarra

Not sure. I think it was something like $95.83 for 5000km extra or $127 for unlimited extra

Fired Up
Fired Up

Can you ring them ?

Natalia J.
Natalia J.

They wouldn't tell me

Jarrad

Jarradasked

Comprehensive Car Insurance

Just want some understanding. When doing your car comprehensive insurance it asks when did you obtain your full drivers licence then when I click info it only states that your learner licence/permit isn't included so does this mean by me being on my provisional 1 licence then that's classed as a full licence ??

2 answers
Michael H
Michael H

I wouldn’t go with Woolworths Insurance. They are the worst company to deal with.

Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Hello Jarrad, Thank you for your question in regards to our quoting system. So that is correct we require the first year that you acquired a provisional license or a license that is valid to drive within Australia. Please bear in mind that we do not consider a Learners Permit as a license. If there is anything else we can assist you with or you would like our assistance with a quote please do not hesitate to call us on 1300 10 1234 or if you go to our website there is a Live Chat function available to speak with one of our friendly staff.

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