Dshop Questions & Answers (page 2 of 4)

Was just about to order the same thing! Did you receive yours yet?

Havent gotten it yet dont think its even sent.

Maybe I am one of the unlucky ones. Provided photos of damaged item, also wrong colour. They say 24/48hrs they will get back to me. It’s 6 days and still asking to send more pictures of damaged rug. At the end of the day it’s the wrong colour

Go to PayPal,if that's who you purchased through, I have and I'm waiting for refund.All the best.

Thank you! I’m trying everything also trying to find a way to reach people too so This crappy, lying, dishonest thieves won’t get other people’s money!!!!! I hope people are reading all these reviews before they waste there money! But thank you again :)

any luck with your refunds? they sent me the wrong colour table and i can't understand how is it so hard to refund when they have made the mistake

I contacted fair trade today

No I’m still waiting! Thank you for asking.
I don’t think they’re going to pay back! But I’m not going to stop.. I’ll do what ever I can do to let people know that they’re going to waste there money on RUBBISH!!

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

Simon- I went to Pay Pal but when fronted by Pay Pal, D-shop told them I had failed to return the faulty goods, even though they admitted receiving them, and signing the delivery documents. Pay pal ceased the investigation because pay pal believed them.

Dshop has dragged out my dispute and provided no solution, no refund, and won’t let me speak to anyone. They even blocked my review from being published

What a joke of a company,it wouldn't happen face to face I garentee U that,or on eBay, don't they care about their reputation.

Hi Simon, I live in Melbourne too and was think ing of getting this bike. Having read yur comments I am now worried. What went wrong with bike? Is it good for city riding? Did you take it bush?

Is the the store and bike model you bought

https://www.dshop.com.au/buy/dual-suspension-foldable-21-speed-mountain-bike-re/MX8-R

Antony - don't buy ANYTHING from DShop!

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

Overall I am happy i was just waiting a while for that part of gym set that was missing at the beginning. They were apologetic for the delays.

I don’t know if you bought the treadmill but if you didn’t please DO NOT buy anything from Dshop! It’s waste of money very bad quality and cheap stuff... they will help you with everything until you purchase something after that they won’t respond or reply or contact you!!! I got 3 things at the same time and not even one of them was usable.. damaged scratched faulty tools and unsafe!keeps falling apart! Pictures are fake! they’re all photoshopped, the products are nothing like the pictures! don’t believe them and don’t Waste your money on rubbish. Please Just Try reading the comments and reviews
Some of the good reviews are paid! I don’t believe all of them! They keep offering gift card or maybe something else, who knows
if you did read the comments you’ll see what I mean.
I have never had a problem with any online shopping before! But with dshop I had nothing but problems!
dshop is dishonest!, lying and fooling people......

Dshop are disgraceful!! I just can't work out how they are still operating.

OMG - glad I read these reviews before I purchased - wont be buying here!!!! Thanks everyone

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue
Please report.

Done. I've just submitted a report too.

I think i will have to do that too now as they just continue to ignore my emails. I've also noticed none of their Ads are facebook anymore. They have a FB page but you can't put posts on it, wonder why??

Have just made my report too!

Same here, very poor customer service. Can't use my item as parts are missing!

Keep trying Iam up to 18 pages of Emails

Customer support from this company is appalling. Would not even consider buying anything from this shop again. 6 weeks and counting and still can't get any response from these guys. Buyer Beware.

I'm not glad that happened to you, but I am glad that it's around the board, and not just me,3 weeks for a resolution for me and offered me $60 voucher, for their store, $350 bucks for a bike that I've had nothing but trouble with, it's criminal.will contact ACCC now.

Hi Simon ...Try also sending a copy to a Current Affair . There are now hundreds of Complaints on the Google site and it is time that the Disaster Shop was fully disclosed for their stall practices . I had 18 pages of e/mails to them over a 7 week period and with this threat they finally Paid me out ...Good Luck

It's their delay tactic, so that you will give up... DON'T!

I'd love to see ACA rip into them!

Do not buy from this company....Buy your "6 in 1 fitpal home gym"... From a reputable dealer...Do not purchase from dshop, they only ever sell inferior, products, made from substandard materials...If you complain about the quality, or try to get a refund...Or exchange...They, will...Ignore you!
I have tried every day for 3 weeks to obtain a refhbd and return the rusted out they sold me as a "Quality product"!

Do not believe their 100% satisfaction guarantee.....It does not exist!!!

I have had to go to consumer & business affairs to try and get some action done, to either get my so called quality product, or a refund!! Please....Do not waste your time...Or...Money, after 3 weeks and 20 emails!!!!!

I am also going to Contact consumer affairs as a Faulty shaver paid for by me 7 weeks is in the same situation ie Request Photos, Videos etc but when you respond no answer / reply

I just contacted fair trading! How did you go?

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

I do all my purchases with my credit card but through paypal, i waited nearly 4 weeks for my table to arrive giving the company a benefit of the doubt with covid19 and all. I contacted the company on many occasions only to be given the run around, So I contacted paypal and within 3 hours had my money back. As a rule now everytime i purchase goods and they have paypal as a payment option I also choose that!

I used NSW fair trading to help me get a refund, they have taken the product back but not refunded my money. I am putting in a complaint with ACCC as they are in breach of their advertised returns policy. By the way it took me 5 months and about 300 emails to get this far with them.

Thanks for your reply. I have been in touch with Queensland fair trading and have to ring them back on Wednesday to move forward. Just don't know how they can get away with it. I will keep you informed how I go with fair trading and please let me know the outcome from ACCC. I may contact them as well as the more people that do it may help them build a case. Take a look at ABN numbers. They have changed their name a few times. And have 3 different addresses. Very doggy.

It took me 4 weeks to get a replacement for a damaged chair. Call them and email them almost every day!

You were lucky to get a replacement

said they were going to send a replacement but surprise surprise nothing came. They just keep spinning the same old promises, the last offer was for me to send back and then would get refund. Just more of their stories. Its now in the hands of doft, just have o see how it goes from here.

is there a number we can call? they told me their phones are down

Try this number 0731848568. but don't expect to get joy from them, just get a run a round with B/S

Reported them to ASIC as a fraudulent company, response was they weren't interested as it had no bearing on their investors!

They don't have a phone number that's connected. Surely this is a violation of ASIC rules for a registered business?

A very doggery company. I have spent hours trying to get my money back with no response. I have contacted Queensland department of fair trading they were looking into it but no joy there either. I have given up for the sake of my mental health

Yes please! Both my friend and I are having issues

*****update******
Still no table but I was lucky I paid with PayPal created a dispute with copies of my emails had a refund within 3 hrs.

My ticket I created with Dshop on the 16th June has still not be looked at and I doubt will ever be. This company is the worst I have ever dealt with they are all a pack of scum bags. The customer service is not in Australia and they aren't a Australian company!!! Steer clear from these guys!!!

I ordered a table on the 25th may and still haven't received it, It was issued with a Toll consignment note but no one knows where it is! I have been told by Toll Ipec that it looks like it may have never been picked up Dhsop has just created the consignment note and that's it!
I have asked for my money back but it looks like that's going to be a fight..

I am suing this company ! Can we all do this together please.

Yes please

I ordered a desk 5th June and never received it. They just kept telling me to wait for my desk and then wait for updates from Toll. I'm sick of waiting so asked refund and they made me wait again to proceed it. I'm pretty doubtful if they are ever coming back to me.

I complained to ACCC, please feel free to proceed.

I purchased2 items from this company on the 22nd of may 2020 it arrived on 30th and one was great no issues whatsoever but other is so faulty and unsafe have been in dispute with them ever since I waited 7 days for first reply which I have made numerous phone calls and emails about item, which cost $200+postage and so they offered me a $100 gift voucher to spend in their store which I have refused requesting full refund and not interested in replacement time and time again so as of today they have said they will send me another item to replace first item which again I have requested full refund +postage and again have to wait for reply, so I have now contacted ombudsman and going from there.

I have been fighting with this company for 4 months to get a refund. They are a scam

If you filter on all the 5 star reviews in here you will find they are all spam as they are vague and not verified. I flagged my limit to have these removed. Everyone should do the same as it is misleading.

I am so over this so now they apparently will refund my monies if I send item back at my own costsand as long as I have (To return an item for refund or exchange, please contact us for a Return Merchandise Authorization (RMA)) as they will not accept returns with out this but I have been in contact with everyday and as many emails and escalations to have this issue resolved this is the most dodgiest company and yes I to have put in a complaint to ACCC

Yes, I'll be involved. I managed to get a refund after a month of complaining but am willing to be a witness to their tactics

No
They claim they are but even instructions are in Chinese

They have an Australian ABN registered with ASIC. They have 3 different addresses and just give us a run around.
If you live in Queensland pay a visit to these addresses to see if you can find them
[Addresses Removed]
They trade under TLC Industries.
I'm contacting Department of fair trading today

I got NSW fair trade involved but it didn't help, I am now taking it to ACCC to complain, I suggest everyone do the same

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

Don’t.
You will receive a damaged item then rude comments from customer service

I wouldn't risk it

Everything arrives heavily damaged and they offer a store credit of $30 for a $135 item, as if .

Waste of time hopeless no guarantee that product iss faulty . Delay replies as long as possible hoping purchases will give up under sheer frustration

Don't

Dshop address for all returns: 2A Commerce Court, CLONTARF QLD 4019
I got my money back :-)

Their registered accountants are BSC BUSINESS ADVISORS, 649 Lutwyche Road,
LUTWYCHE QLD 4030 - it might be worth googling their phone number and trying to get some more info.

They could never answer my question about this.

I've ordered a couple. Should be coming in today. I'll post a review when I receive it.

Hey Semi what did you buy and if you have received it, how is it?

Can you please email me instructions for the product l purchased

You should call China.

Not sure. I only emailed them.

They don't have a contact number only online messenger or emails.

This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.

Not worth your time...products are disgusting and customer service is horrifying

No phone no despite show a phone logo with 24 on it
Should be shut down
Still waiting on item i bought almost 1m ago

They currently have the Hide to advertise on tv

Please just let me know when it will be arriving...im not good at computers