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Reviews

3.8

4,855 reviews
5
(2,571)
4
(936)
3
(261)
2
(178)
1
(909)
  • Product Quality
    3.3 (1,163)
  • Return Claim MadeYes (261) · No (1,040)
  • Shipping
    3.8 (735)
  • Warranty Claim MadeYes (116) · No (1,144)
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Jessica H.

Jessica H.Gippsland, VIC

  • 2 reviews

Poor quality

published

We bought the Nirvana Queen Bed Frame for $300

The picture looks lovely but measurements of holes and where parts go were off by as much as a centimetre. The legs that support the middle of the bed are a cm too long and makes the struts bow.

Sorry but not buying from here again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Tina Kiely

Tina KielySaratoga

Terrible what I think may be a SCAM company

published

These guys are terrible....I bought 3 ear wax vacuum - don't waste your money on these they DO NOT WORK & I am having the run around trying to get a refund.....they first said I needed to send them a photo & know they want a video.......DO NOT BUY from this company.......BAD BAD BAD

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
fnb

fnbGreater Melbourne (Outer), VIC

Must have office, study desk

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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peterlizzy

peterlizzySouth East Queensland, QLD

Can't wait to get product

published

very easy to navigate, very satisfied, still waiting to get product will let you know the quality of product thanks to 24/7 chat for there help. Thanks to Jean & Christine

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Daph G

Daph G

  • 2 reviews

bathroom scales purchase

published

Excellent fast and easy purchase of bathroom scales, arrived in perfect condition, very happy customer here. It was very easy to navigate the store and find what I wanted to buy.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Andrew

AndrewSydney, NSW

So happy to have the workstation all ready for the computer..the grandkids will love it!

published

A good range of products was presented to allow a colour match..website was excellent...cabinet assembly was thoroughly documented and clear ....above average in the diy world..so important for the customer to feel in charge!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Joe L

Joe L

  • 2 reviews

Another amazing light to play with

published

I am playing with resin and need a night light. Brilliant product and in this lockdown it's great to have projects. The delivery was so quick so I could start my ideas and keep myself positively entertained

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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caz

cazHunter Region, NSW

Great find

published

it was easy with the help of help desk but other then that i knew what i wanted and was looking at product is great exactly what i was looking for

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

LIs

LIsSydney, NSW

  • 3 reviews
  • Verified customer

Poor quality Chin up station

published

I got what I paid for. Cheap product. Regret getting it. The cost to return is significant due to its weight I will count my losses. Would not recommend and not satisfied

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Aaron

Aaron

  • 3 reviews

Fantastic customer service

published

I ordered two bluetooth headphones they didnt work so they replaced at no cost with two more that didn't work lol did you think to check them at least you could've redeemed yourselves. Just keep the money its embarrassing talking to you any longer.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

The reviewer stated that an incentive was offered for this review

Exactly what I wanted very happy with it

published

It was very easy to navigate the store and I am very satisfied with what products were available I am very satisfied with my purchase. Thank you so much for the chance to win

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Rob

RobSydney, NSW

Do Not Buy

published

Easy to navigate. Range ok.
Quality terrible. Do not buy. Ongoing repairs every day and falling apart. 2 weeks old. Toll delivery was criminal and they kept lying to me.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Stunning stuffs and service

published

I like your products very interesting and at reasonable price but i have nit been able to get one of my request yet & looking forward to it. Thank you so much.

Warranty Claim MadeNo
Hari Y.

Hari Y.

  • 2 reviews
  • Verified customer

Got cheated purchasing study table on dshop

published

I bought this product https://www.dshop.com.au/buy/large-high-gloss-computer-desk-with-drawers-and-sh/Y08-120-B.Poor build quality. The measurement of table received is 120 W* 48 D * 62 H. Its is not a computer table. It looks more like a kids table. Purely waste of money. Even the balls within the rails have come off.

Compare the size of table with my 45inch TV in the attached pics. Never Buy from this website.

Also the reviews section on website is completely fake. They dont accept negative reviews. On the name of guidelines they reject reviews. The only reviews you can see are with 5 star ratings and i think they are posted by their own team.

  • +1
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Lou

LouPerth, WA

  • 2 reviews
  • Verified customer

So far so good

published

Haven't received product as yet, but getting there has bin super, with great email communication. Now I'm excited about receiving my airwalker within the next few weeks. another review will follow. Cheers.

Return Claim MadeNo
Warranty Claim MadeNo
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Marcia

MarciaSouth West, WA

  • 2 reviews
  • Verified customer

Looks nice and is sturdy

published

Happy with the Bookcase/Display Unit. Only 4 stars because it did have a couple of chips in it (photo of one them below) which would have been avoided if it had more packing around it during transport. I was given no apology when I advised them via email. Assembly instructions were not good.

Product Quality
Warranty Claim MadeNo
ChrisC

ChrisCSydney, NSW

  • 3 reviews

Do NOT Buy From DShop

published
Product Quality
Shipping
Warranty Claim MadeYes

Quality items

published

Professional staff I don’t know why they have bad reviews. Purchased weights and was sent out on in a few days received my items in 3 days from daye of purchase

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Pawan

PawanSydney, NSW

  • 3 reviews

Very Good and sturdy

published

Easy May not be the right word But the support staff is exceptional and have very good knowledge about the product which made it very easy to assemble thank you

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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EB27

EB27South East Queensland, QLD

Worst products

published

Please do not buy anything from this site. I bought this TV cabinet (https://www.dshop.com.au/buy/luxe-large-4-drawer-extendable-tv-cabinet-high-glo/W02-W) couple of days ago and got cheated. I got the worst product ever. It is very flimsy and has parts missing, not high gloss even. Dimension are wrong too. I am still waiting for the refund. But Dshop is offering me $25 voucher. Awful customer service. Never pick up phone or reply in time too. Ridiculous.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Page 2 of 243
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Questions & Answers

ruth.blackman.16

ruth.blackman.16asked

We had 6 pieces of office furniture delivered, and they were assembled by a tradesman late yesterday. Five of the items are now complete and we are very pleased with them. The trades man was impressed on the quality of the pieces. When the Infinity vertical shelves were almost completed he discovered that the last draw could not be completed because he had two fronts left and no back. Could you please send me a new front and matching back so he can come back and finish the job. I have taken photos of the two identical fronts and can publish them if you would like conformation. He is very interested in making a purchase himself. but will wait till he finds out your response. Thank you Ruth

No answers
Margaret

Margaretasked

I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions

1 answer
Margaret
Margaret

Can you please email me instructions for the product l purchased

Ahmad F.

Ahmad F.asked

Where's the contact phone number

5 answers
Susie K.
Susie K.

Not sure. I only emailed them.

Deanne G.
Deanne G.

They don't have a contact number only online messenger or emails.

Suellen
Suellen

This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.

Get an answer from our members and Dshop representatives

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