Each month DShop are offering reviewers a chance to win a $200 Gift Card. Reviews can be both positive and negative. Reviews that have been written since October 2017 may have received this incentive.
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Reviewer Photos & Videos
Jessica H.Gippsland, VIC
- 2 reviews
Poor quality
We bought the Nirvana Queen Bed Frame for $300
The picture looks lovely but measurements of holes and where parts go were off by as much as a centimetre. The legs that support the middle of the bed are a cm too long and makes the struts bow.
Sorry but not buying from here again.
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Tina KielySaratoga
Terrible what I think may be a SCAM company
These guys are terrible....I bought 3 ear wax vacuum - don't waste your money on these they DO NOT WORK & I am having the run around trying to get a refund.....they first said I needed to send them a photo & know they want a video.......DO NOT BUY from this company.......BAD BAD BAD
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fnbGreater Melbourne (Outer), VIC
Must have office, study desk
Hercules Wood & Metal Computer Desk (White)
I hate to install things but this one was extremely easy. the instruction came in Chinese within the box. I received an email with the warranty and English instruction but the instruction link was not working so I contacted them via chat option and the person sent me the link within the chat. I preferred the Chinese instruction as the picture was accurate compared to the English one. The desk is of good height and spacious for the task required. Don't expect a huge desk the instructions were clear. In...Read more
stallation was done within 15 minutes and they also sent a screwdriver. I read a lot of negative reviews of people not receiving their items so was a bit skeptical. Overall very happy. Definitely recommend.
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The reviewer stated that an incentive was offered for this review
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peterlizzySouth East Queensland, QLD
Can't wait to get product
very easy to navigate, very satisfied, still waiting to get product will let you know the quality of product thanks to 24/7 chat for there help. Thanks to Jean & Christine
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The reviewer stated that an incentive was offered for this review
Daph G
- 2 reviews
bathroom scales purchase
Excellent fast and easy purchase of bathroom scales, arrived in perfect condition, very happy customer here. It was very easy to navigate the store and find what I wanted to buy.
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AndrewSydney, NSW
So happy to have the workstation all ready for the computer..the grandkids will love it!
A good range of products was presented to allow a colour match..website was excellent...cabinet assembly was thoroughly documented and clear ....above average in the diy world..so important for the customer to feel in charge!
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Joe L
- 2 reviews
Another amazing light to play with
I am playing with resin and need a night light. Brilliant product and in this lockdown it's great to have projects. The delivery was so quick so I could start my ideas and keep myself positively entertained
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cazHunter Region, NSW
Great find
it was easy with the help of help desk but other then that i knew what i wanted and was looking at product is great exactly what i was looking for
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LIsSydney, NSW
- 3 reviews
- Verified customer
Poor quality Chin up station
I got what I paid for. Cheap product. Regret getting it. The cost to return is significant due to its weight I will count my losses. Would not recommend and not satisfied
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Aaron
- 3 reviews
Fantastic customer service
I ordered two bluetooth headphones they didnt work so they replaced at no cost with two more that didn't work lol did you think to check them at least you could've redeemed yourselves. Just keep the money its embarrassing talking to you any longer.
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The reviewer stated that an incentive was offered for this review
Exactly what I wanted very happy with it
It was very easy to navigate the store and I am very satisfied with what products were available I am very satisfied with my purchase. Thank you so much for the chance to win
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RobSydney, NSW
Do Not Buy
Easy to navigate. Range ok.
Quality terrible. Do not buy. Ongoing repairs every day and falling apart. 2 weeks old. Toll delivery was criminal and they kept lying to me.
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The reviewer stated that an incentive was offered for this review
Stunning stuffs and service
I like your products very interesting and at reasonable price but i have nit been able to get one of my request yet & looking forward to it. Thank you so much.
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Hari Y.
- 2 reviews
- Verified customer
Got cheated purchasing study table on dshop
I bought this product https://www.dshop.com.au/buy/large-high-gloss-computer-desk-with-drawers-and-sh/Y08-120-B.Poor build quality. The measurement of table received is 120 W* 48 D * 62 H. Its is not a computer table. It looks more like a kids table. Purely waste of money. Even the balls within the rails have come off.
Compare the size of table with my 45inch TV in the attached pics. Never Buy from this website.
Also the reviews section on website is completely fake. They dont accept negative reviews. On the name of guidelines they reject reviews. The only reviews you can see are with 5 star ratings and i think they are posted by their own team.
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LouPerth, WA
- 2 reviews
- Verified customer
So far so good
Haven't received product as yet, but getting there has bin super, with great email communication. Now I'm excited about receiving my airwalker within the next few weeks. another review will follow. Cheers.
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MarciaSouth West, WA
- 2 reviews
- Verified customer
Looks nice and is sturdy
Happy with the Bookcase/Display Unit. Only 4 stars because it did have a couple of chips in it (photo of one them below) which would have been avoided if it had more packing around it during transport. I was given no apology when I advised them via email. Assembly instructions were not good.
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ChrisCSydney, NSW
- 3 reviews
Do NOT Buy From DShop
Do NOT buy from Dshop.
Do NOT buy from Dshop.
Inferior products were delayed and then received poorly packed and damaged - upholstery torn and scratched, parts missing, no screws for assembly.
DShop will not authorise a refund after I was initially prepared to accept a replacement which they ignored.
I have sent photos as they requested and now they seek 'more detailed photos'
Clearly an attempt to wear me down so I go away been going on for over 3 weeks....Read more
A company NOT to be trusted as others have also found. I have now found many similar reports and advise everybody to avoid this Company.Similar opinion? Write a review on ieatwords.com.au!
Quality items
Professional staff I don’t know why they have bad reviews. Purchased weights and was sent out on in a few days received my items in 3 days from daye of purchase
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The reviewer stated that an incentive was offered for this review
PawanSydney, NSW
- 3 reviews
Very Good and sturdy
Easy May not be the right word But the support staff is exceptional and have very good knowledge about the product which made it very easy to assemble thank you
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EB27South East Queensland, QLD
Worst products
Please do not buy anything from this site. I bought this TV cabinet (https://www.dshop.com.au/buy/luxe-large-4-drawer-extendable-tv-cabinet-high-glo/W02-W) couple of days ago and got cheated. I got the worst product ever. It is very flimsy and has parts missing, not high gloss even. Dimension are wrong too. I am still waiting for the refund. But Dshop is offering me $25 voucher. Awful customer service. Never pick up phone or reply in time too. Ridiculous.
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Questions & Answers
ruth.blackman.16asked
We had 6 pieces of office furniture delivered, and they were assembled by a tradesman late yesterday. Five of the items are now complete and we are very pleased with them. The trades man was impressed on the quality of the pieces. When the Infinity vertical shelves were almost completed he discovered that the last draw could not be completed because he had two fronts left and no back. Could you please send me a new front and matching back so he can come back and finish the job. I have taken photos of the two identical fronts and can publish them if you would like conformation. He is very interested in making a purchase himself. but will wait till he finds out your response. Thank you Ruth
No answers
Margaretasked
I purchased a sofa side table on wheels came with no instructions on how to put it together,have emailed you but no response, need instructions
Ahmad F.asked
Where's the contact phone number
5 answers
Not sure. I only emailed them.
They don't have a contact number only online messenger or emails.
This is part of the problem. There is no way to contact them unless you email them through their website and it's very general, not like a consumer hotline or customer service dept. This added lengthy delays in trying to rectify the problem we had.
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