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See the Best Shops in 2020 as rated by Australians on ieatwords.com.au.

Reviews

(97)
(31)
(27)
(94)
(714)
  • Product Quality
    2.4 (111)
  • Return Claim MadeYes (35) · No (151)
  • Shipping
    1.8 (58)
  • Customer Service
    1.8 (59)

Reviewer Photos & Videos

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JontyO

JontyOHobart

  • 2 reviews

Very slow and poor online customer service.

published

Slow to respond to enquiry. They made a wrong pick and it is taking weeks to get a simple replacement or any information on how to proceed. Its just a sloppy mess. Just poor customer service and little care for consumers. Little wonder people are purchasing from overseas companies.

Product Quality
Shipping
Return Claim MadeNo

NEVER use click and collect!!!

published

I live on a rural property 3 hours from my closests DJs. My daughter was in Sydney working so I ordered perfume via click and collect at 7;30am. She went to collect at 2pm and it was not ready. I rang them and they said it would be ready after 4pm and she would have to come back. I would receive an email in the next 30 minutes confirming this. No email ever arrived, my daughter went back at 6;45pm and still not ready. She has since left Sydney - i get notification 48 hr later saying ready to collect!! Who is going to get it?? Rang and they said they can post to me next week??? asked why not today and was told busy. Zero customer service or any offer to try and remedy the situation = cancelling order. Going to order via Myer online.

Return Claim MadeNo

Dissatisfied customer

Dissatisfied customerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Avoid

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationChadstone
See all answers
Caroline

CarolineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Wish I could give less than one star

published

Ally

Ally

  • 2 reviews

Staff at warringah mall could not care less

published

I went with the intention to buy some mugs that are on sale. Not only the staff wasnt helpul and did not know anything about the products. I mean i did a quick search online and knew more about it in just a quick look! They could care less and looked at me like they were doing me a favour to look for a particular type of mugs. Bad attitude. Did not buy anything.

Customer Service
Return Claim MadeNo

N Dash

N DashGreater Melbourne (Inner), VIC

Pillows with black hairs

published
Product Quality
Shipping
Return Claim MadeYes

Chris

ChrisMetropolitan Adelaide, SA

  • 3 reviews

instock but 3 weeks later not delivered still waiting

published

ordered washing machine online because it was in stock! 3 weeks later still getting excuses form them about the whereabouts of this item. Everyday without a washing machine is inconvenient. excuses inc. Bosch is in communication with David Jones about your item" " the manager is not here today" " Someone will call you tomorrow..... 3 weeks not one call ever! crap service hiding behind the call centre..... excuses excuses! obviously not in stock, just take money and worry about it later. Glad they don't sell medical equipment!

Shipping
Return Claim MadeNo

Izzy

IzzySouth East Queensland, QLD

Horrendous communication

published

I wish I had read others reviews. I ordered a dishwasher on sale. I was told that Bosch would be in touch "soon" I did not hear from them so messaged online on Facebook and email heard that it would be soon. Got an email apologising and saying it would be dispatched soon. Then a follow up saying it is not available till February. I was offered to wait or a refund but The sales are now over and would cost me a lot more. I wish I had gone to the Goodguys like my initial plan was.

Avoid David Jones, there is a reason retail stores are going under, slow laggy communication and inept online sales without capacity to inform stock.

Product Quality
Shipping
Return Claim MadeNo

Don’t order online

published

Ordered bbq- message a week later not available
Order polo and pants - pants sent, polo not available
Order different polo - again not available
Now stuck with pants and no top -
Gone to another retailer - customer service useless

Product Quality
Return Claim MadeYes
Marko

Marko

  • 3 reviews

Worst customer service

published

Ordered an item and got a wrong model, took them a while to reply back and I was asked to return the item for a refund. I went to a DJ store in Eastland hoping they can sort out the issue but i was asked by the manager to email or call the customer support instead. When I sent the item back, I've got the refund but not the cost of shipping back the item. I called the customer support and the representative wanted to end the call soon because I don't have my credit card with me to credit the refund and I was asked to call back tomorrow instead. She said there are other callers waiting. It was a very bad experience for me overall and will never order online again.

Return Claim MadeYes

BBG

BBGCentral Queensland, QLD

Entirely disappointed in customer service.

published
Product Quality
Customer Service
Return Claim MadeYes

Terrible online service

published

I purchased a dress online for an occasion.
1 week later it hadnt been shipped.
I followed it up with an email, only to be told "we cannot fulfil this order, our stock counter was out"
And of course by that time the dress was sold out Au wide.
All I got from David Jones was some generic, sorry for the inconvenience lines and had to wait a week for my $400 refund.
Don't risk ordering online with David Jones, they don't care about their customers and it seems far too common if you read other reviews!

Shipping
Return Claim MadeNo

Jane

JaneGreater Melbourne (Metropolitan), VIC

Terrible rude service

published

Shopping at David Jones Chadstone store with my daughter looking at handbags. We were approached by a staff member Rebecca who basically accused me of stealing a handbag. I had to show her (and 2 security guards) the bag on the shelf that I had looked at. I had not taken it at all. The woman was arrogant and rude and was certainly not sorry, as the mistake was indeed hers.
It has put me off David Jones (I have shopped there for 30 years). It was such a negative way to be treated in store. David Jones need to find a better way to deal with shoplifters rather than accuse innocent shoppers.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChadatone
See all answers

David Jones is a fraud

published

Places orders on Black Friday. It has been more than 40 days and items are still missing.

Emailed customer service numerous times and only get the same reply that they will investigate.

Do not ever shop at David Jones.

Product Quality
Shipping

Iman

ImanNew South Wales

  • 4 reviews

Fantastic Store with great customer service.

published

David jones Miranda is a clean and well organized store. Customer Service is on point with helpful advice. Easy to find what you are looking for. Highly recommend this store for anything you need.

Product Quality
Customer Service
Return Claim MadeNo
Ray

RaySouth East Queensland, QLD

  • 2 reviews

Terrible...

published

Ordered on line....didn’t get confirmation for 4 days of order......still waiting for parcel 10 days later.....parcel still in transit somewhere...., want your money but don’t follow up with customer service....never ever again will I order from David Jones....

Shipping
Return Claim MadeNo

Judith

JudithSydney, NSW

Would give it 0 stars if I could

published

Terrible awful service. The call staff try to help but their systems are all over the shop. Noone could give me a delivery date and I received conflicting advice from every operator. I have been a loyal customer but never again will I shop there.


Alli

Alli

  • 2 reviews

Click and Collect is meant to be convenient but has ended up being a massive headache

published

G H.

G H.Sydney, NSW

Absolutely Appalling Service - Ruined my Wedding Gift List

published

Don't bother using them for your wedding registry/gift list - they closed mine with no warning 2 weeks prior to the date, then sent increasingly abusive messages about how they 'value their excellent customer service' when I complained. Gift cards were lost and then not delivered, and the ones we did receive electronically don't work! When contacted to ask how to rectify it, we're told to go to the store, to be told to call/go online, to get no response, to then be told to go back to the store!?! Liars and thieves, is the best I can say about them.

Product Quality
Customer Service
Return Claim MadeNo

Russarin T.

Russarin T.Sydney, NSW

David Jones stuffed up my Christmas order

published

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Questions & Answers

CaleWale

CaleWaleasked

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.

2 answers
Cheesed Off
Cheesed Off

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.

Fired Up
Fired Up

Ask the company


Wendy C

Wendy Casked

I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..

1 answer
Fired Up
Fired Up

You have incorrectly posted under the Question section.


Monika

Monikaasked

After lodging a complaint is anyone going to respond?? It't four days I am yet hearing anything from David John's management

3 answers
Elizabeth46
Elizabeth46

I had same problem. I was called too fat (I'm a size 10/12) to shop with the store in Perth. It took 4 weeks before I got a manager. Keep emailing and calling up. Bad service should be accountable.

kelly
kelly

I don t believe some one would say that I have been shopping at david jones for years and have never come across a rude sales assistant.

Fester8
Fester8

They just don’t care you get better service from an USA department store and the prices are cheaper even with gst and postage


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