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88 questions from our users
Wazzerasked
Hi,
The little green telco box is at the top of my drive. Can I get fibre run to my house at my cost?
Wazzer
1 answer
Support R.Tangerine Telecom
Hi Wazzer. Sounds like your property is covered by FTTN technology. You can have a read of the NBN Technology Choice program here: https://www.nbnco.com.au/learn/network-technology/technology-choice-program
Glynis Easked
Hello, I have a technicolor TG799vac modem. Its a telstra brand but bought from an electrical store. Will this work with Tangerine NBN. I have fibre to curb then I expect copper to house if this makes any difference. Thanks, Glynis
No answers
sarahasked
Hi all new to tangerine trying to connect with my byo modem. Can anyone help with this? I have hfc connection and I'm using Telstra smart modem. I have the username and pw from tangerine but where do i put these been searching online for hours please help thank you
1 answer
Support R.Tangerine Telecom
Hi Sarah. Please have a read of this article: https://www.tangerinetelecom.com.au/help/connecting-your-own-byo-modem - otherwise please call out technical support team on 1800 211 112 for assistance. Thanks
Johnasked
I was told NBNCO will test phone line to front wall of house. Is this true as I am worried about my line from the street? I live on a battle-axe type block, about 80 metres from street pole to house over 3 private poles.
This line has had at least 3 repair joins by technicians over the last several years.
No answers
Judyasked
i have a vivid wireless modem will this work.
thanks Fred
2 answers
Pls chat with Tangerine via their chat option and give them the modem model name and number and they can help you configure it.
Support R.Tangerine Telecom
A Vivid Wireless device will not work we’re afraid. These devices are 3G/4G only. We’d recommend a pre-configured modem available via our website. These come pre-configured and ready to use.
DinoVini O.asked
I have the AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router (Archer D7) and would like to confirm if I need the pre-configured router that comes with the installation for a new connection to the NBN or can it run on its own as a plug and play..thanks
No answers
Selina Lauasked
Is your service available in Duncraig WA?
No answers
Zaynab Al Helouasked
i was just wondering if you guys had a temporary modem because my family and i have work and school online and need internet fast as the corona virus is getting worse by the day.
2 answers
I bought the second-hand modem (for a lower price), the same references what they sell, because the person moved interstate, so I recommend you search the marketplace or gumtree, As it was the same reference we had no major problems with configuration, I am in your same situation and for that reason I saw myself in the need to acquire the service and the truth was excellent, I recommend it to you and if you are interested I can give you my promotional code and they give you $ 25 discount
thank you so much for the help
Shinadiginsasked
I would like to change the standard internet password. I read that i type 192.168.20.1 in the brower and in username type 'admin' and password type 'admin' also. does nothing though. Aparantly am supposed to get into my account to change passpords. i ant find anything online of any other way to do this. My modem box also has admin/admin. ive only set my internet up today. Can someone please help me?
1 answer
Support R.Tangerine Telecom
Please contact us via our non public channels (live chat and phone) so we can assist. Thanks
Cruise Fasked
Does your service cover the post code of 3084
2 answers
Support R.Tangerine Telecom
Our service is available anywhere in Australia where NBN is available. Please use our website to check availability at your specific property. Hope we can connect you. Thanks!
You have mostRude customer service in the world I spoke as a new customer your head very bad attitude to me that’s why I didn’t get a contract with you I feel so sorry for this company is never trained customer service
Haggisasked
I want to change NBN provider but I don't want a phone. Do you have a suitable plan? I am an 80 year old computer novice, so I don't need anything elaborate. Thank you.
No answers
Henryasked
I currently have Exetel fixed wireless. Can I trial Tangerine before disconnecting from Exetel?
No answers
Adam M.asked
Would i have problems using my Fritzbox 7490? Also is it a stable connection for Rolystone Wa (sick of drop outs from current provider). what are all the payment options you offer?.
No answers
kazevoasked
What are the payment options. do you have to use a direct debit set up?
1 answer
Not sure of the range of payment options? I however do have a Direct Debt set up.
Hope that helps :)
Kathy F.asked
Hi can you use a Telstra modem with Tangerine?
2 answers
It depends. I can confirm that if www.nbnco.com.au shows your NBN service as HFC, then YES, the Telstra Smart Modem 2 (Arcadyan LH1000) requires you to only add your Tangerine user name & password. Tangerine offer some limited help with configuring 3rd party router/modems. Because NBN is brought to the black "property of NBNCo" box in your house - you often will not require a router supplied by your ISP. I found that the free Kogan router didn't have a very good wifi range - so that's my spare.
Thanks so much for your reply appreciate it.
Russell M.asked
What about a quality modem? Included? Cheers
No answers
Karen R.asked
My NBN & landline were ported yesterday. NBN is working but landline is dead. I am using a Telstra Gateway Max modem & I suspect it is locked to Telstra for VOIP as both phone ports are not lighting up on the modem. I have ordered a Cisco VOIP adapter to plug into the modem.
Would you please provide me with the configuration settings for Tangerine VOIP set up please so we can set up our landline when the adapter arrives.
No answers
Karen R.asked
Can you provide configuration settings for Tangerine VOIP setup? I have transferred today from Telstra to Tangerine & internet is working through my Telstra modem. The only problem is the landline in not working so I think I will have to buy a VOIP plugin - CISCO 2 PORT PHONE ADAPTER SPA112 because the phone ports on the modem are locked to Telstra only apparently. Will this add in work for my home landline which was already working on NBN through Telstra?
No answers
Larissa M.asked
Anyone having problems with byo modems? I've tried two already that are on the list for the type of internet support I have in my house and it doesn't work.
Tried calling Tangerine and they retain to "we only help you with the basic modem set-up and can't help".
3 answers
Maybe try calling the manufacturer of the modem?
While I didn't have that problem as Tangerine helped me set up nbn with my own modem, they mentioned in some circumstances you need to contact the modem company.
I did, but weirdly as may seem, tech support charges $139 a year for that for Netgear. So I couldn't have a reply from them.
what modem do you have Larissa? setup is very easy
Lubo M.asked
Tried to contact you 2x.
No answer is an answer as well
No answers
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