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Tangerine Telecom NBN 50 (XL Speed Boost) Questions & Answers
10 questions from our users
Johnasked
I was told NBNCO will test phone line to front wall of house. Is this true as I am worried about my line from the street? I live on a battle-axe type block, about 80 metres from street pole to house over 3 private poles.
This line has had at least 3 repair joins by technicians over the last several years.
No answers
DinoVini O.asked
I have the AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router (Archer D7) and would like to confirm if I need the pre-configured router that comes with the installation for a new connection to the NBN or can it run on its own as a plug and play..thanks
No answers
Shinadiginsasked
I would like to change the standard internet password. I read that i type 192.168.20.1 in the brower and in username type 'admin' and password type 'admin' also. does nothing though. Aparantly am supposed to get into my account to change passpords. i ant find anything online of any other way to do this. My modem box also has admin/admin. ive only set my internet up today. Can someone please help me?
1 answer
Support R.Tangerine Telecom
Please contact us via our non public channels (live chat and phone) so we can assist. Thanks
Cruise Fasked
Does your service cover the post code of 3084
2 answers
Support R.Tangerine Telecom
Our service is available anywhere in Australia where NBN is available. Please use our website to check availability at your specific property. Hope we can connect you. Thanks!
You have mostRude customer service in the world I spoke as a new customer your head very bad attitude to me that’s why I didn’t get a contract with you I feel so sorry for this company is never trained customer service
Russell M.asked
What about a quality modem? Included? Cheers
No answers
1HENE1asked
Almost three weeks after we had a Tangerine NBN (HFC) connection to our property we are still having problems - Between Tangerine and NBN blaming each other, hours spent on the phone to the technical help who seem to have tried random things, three visits from technicians, a very high level NBN and our Federal MP's involvement our service has dropped out three times since the technician's visit this morning. We live in the Adelaide CBD. The only thing to be delivered fast was the account. Who or what can we do to improve this connectivity? E & P
Frank M.asked
ARE YOU IN SOUTH AUSTRALIA
1 answer
Support R.Tangerine Telecom
Hi Frank. Our head office is in South Melbourne (VIC). We have a small sales office in North Adelaide as well.
We can offer our NBN services anywhere in Australia where the NBN network has rolled out. Please get in touch if we can be of assistance.
Robert Iasked
Hi, Does Tangerine fixed wireless support wifi calling?
No answers
tony duffyasked
Finally got my number ported from optus tt have said it is crossed over why is it not working? No lights on either telephone port long day at work and here I am sitting awaiting for tech support 25 minute wait
No answers
Margaret Wasked
The speeds Tangerine says you can get are much higher (eg 83 mbps) than those listed by other providers. How can they get higher speeds using the same fibre/cable as other providers?
1 answer
Support R.Tangerine Telecom
Hi Margaret. Other providers also advertise similar speeds. The speed quoted is on the top tier 100/40 nbn product. Speeds will vary from provider to provider and also from user to user. Please let us know if you have any further questions.
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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.Nov 22, 2022
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