Tangerine Telecom Questions & Answers (page 4 of 5)

Hi Myla. Unfortunately Tangerine Telecom only offer NBN plans I'm afraid. We decided to specialise in the new technology which has allowed us to have incredibly knowledgeable staff on NBN only. Sorry we can't help you right now but we'd love to service you when NBN rolls out in your suburb. Thanks.

Hi there. Thanks for getting in touch. We cover Australia wide wherever NBN is available! Thanks

Our technical support team can assist over the phone with configuration of your D-Link DSL4320L. We will need the ULL ID of your naked DSL line - which can be provided by your current ISP. Please note that this starts with the numbers 161. This is required to place the order with NBN. Hope this helps.

Hi Krys, we can provide NBN across the country in all areas where NBN is ready and available. You can use our NBN availability tool to check your availability or start a quick live chat when we are open and let us know your full address and we can confirm for you. We look forward to providing you with an NBN service. Thanks for getting in touch.

Hi Erin, we provide NBN across the entire country where NBN have completed construction. It seems that Greenmount is under construction with some areas possibly being ready to order. Feel free to get in touch with us via our website or live chat and we can confirm 100% if it's ready to go at your address.

Hi Ken. We can provide NBN services nationwide and can cover Tawonga South by fixed wireless. Without your exact address I can't confirm your exact property but we certainly service that area. In relation to the modem it does look as though it would work but we cannot guarantee every different type of modem on the market. You would need to be confident in configuring it if you choose the BYO option. Alternatively we offer pre configured plug and play options on our web-site. Thanks.

Hi Adam. I'm afraid it doesn't look like it would work. It needs to support VLAn Tagging and from what I can see it doesn't. We do offer pre configured modems delivered from $99 or an upgraded version at $179.

Hi Lyn. Head office, management and customer support are all based in Melbourne. Technical support and support outside business hours is offered from Manila (offshore). Having technical support offshore allows us to offer industry leading call wait times for technical support 7 days per week. Our policy is to over staff and keep wait times low. Hoping we can welcome you to Tangerine Telecom really soon,

Hi there. We do offer NBN to Terrigal however we'd need your full address to confirm 100% Perhaps go to our website and start live chat. If you give your address to one of the agents they will tell you in about 2 mins. Thanks.

Hi Paul. If you give us your best contact number I can easily arrange for someone to call you. Alternatively feel free to call in to us in Melbourne on 1800211112. Thanks.

Hi Julien. Thanks for getting in touch. From the reading I have just done it doesn't appear that the Netgear D6300 supports VLan tagging. Unfortunately this is a requirement for NBN from our carrier. Therefore, I would recommend purchasing a new modem from us at the time of signing up. We offer these for $99 (including delivery) and they come our pre-configured with your user settings. The $99 version would be the Netcomm NF10W (if voice is not required) or NF10WV (if you choose to have voice). There is also an option to upgrade to the Netcomm NF17ACV at $179. Hopefully we can welcome you as a customer of Tangerine Telecom really soon. If you have any other questions, feel free to get in touch. Thanks.

Hi C.J. We've just consulted the user guide for that device and it appears to support a WAN connection which is what you need for Fixed Wireless. It also supports VLAN tagging which is required by our network carrier to connect to the network - so all appears fine to use this device. Thanks and look forward to seeing your order come through soon.

Hi Ben,
A few routers that are compatible and working well include:
Netgear Nighthawk R7000 - Compatible for FTTP/Fixed Wireless/HFC only - NOT FTTN
Billion BiPAC 8700NEXL R2 – Compatible with both FTTP/Fixed Wireless/HFC and FTTN
D-Link 2750B – Compatible with FTTP - NOT FTTN.
Hopefully this helps.
Thanks.

Hi there. Without knowing the model number I couldn't confirm I'm afraid. Also sometimes Telstra lock their modems so they cannot be used with other providers (nice of them hey!) so sometimes even if the modem is ok customers can still run into issues I'm afraid.

No you won't need to pay for the copper line as well. That's one of the great things about nbn. You remove the line rental charge completely. All you pay is our plan fee. If you have any other questions please feel free to get in touch.

Hi there. If you are with us on an ADSL plan and NBN becomes available in your area we can upgrade you immediately regardless of whether you are on a contract or not. Hope this answers your question.

Hi Greg. You'd need to confirm that directly with Chariot i'm afraid. Often they can setup a forwarder which will forward any emails from that address to your new address.Alternatively they must just keep it active. Obviously we'd love to see you join Tangerine though. If you have any other questions please let us know :)

Hi ZxJacklerX,
NBN connection time frames will depend on a number of things.

1. The readiness of NBN in your area. Has construction been completed?
2. How NBN is to be delivered to your property? Either: FTTN, FTTP, FTTB or Fixed Wireless.
3. Your building's NBN readiness? Has any equipment already been installed in your property?
4. The workload of the NBN technicians in your area.

It would probably be best if you give us a call on 1800 211 112 and we can check your address. Alternatively you can use our live chat to get in touch and we can check your address and give you an indication of connection time frame. Usually if you have never had NBN before we usually say between 1 - 3 weeks, but there are a lot of factors that can influence this.

Hope this helps.
Thanks.

Thanks for getting in touch but unfortunately you have contacted Tangerine Telecom in australia and we are not linked to and we are not linked with Tangerine Uganda at all. Sorry