Tangerine Telecom Questions & Answers (page 3 of 5)

We have national NBN coverage. We can provide internet wherever there is NBN coverage. Thanks.

Hi David.
Our standard nbn plans do not include a home phone.
The NBN bundles page shows the plans which include internet and home phone.
The home phone component costs $10 per month and includes unlimited local, national and calls to Aus mobiles.

Any other questions, please let me know.

Hi Margaret. Other providers also advertise similar speeds. The speed quoted is on the top tier 100/40 nbn product. Speeds will vary from provider to provider and also from user to user. Please let us know if you have any further questions.

Hi Vuinnie. Number porting requires the co-operation of the losing provider as well as the gaining carrier. Sometimes some losing carriers can take longer than we'd all hope to approve a port out. We'll reach out via PM for your account number so we can provide you an update on your request. Thanks.

Hi Graeme, it seems that your device supports a WAN connection so this will be compatible with NBN Fixed Wireless. Look forward to helping you with a connection in Q1 2022. Thanks.

Hi Elisabeth, sorry for the delayed reply. We certainly do service Tasmania. We also support mobile phone number transfers so you can keep your existing mobile number. With your modem - you should check whether it is locked to Telstra. Easiest way to do this is to try and login to it and change the ISP username and password. Note: that you should make a note of these and know the password as you'll need to change this back to continue your current service. Thanks!

Hi Nikki, thanks for your message. For assistance with this please call our technical team on 1800 211 112 or email [email protected]. We'll need your account number and phone number that you required changes on. Thanks!

Hi Jon, yes you can certainly request that we forward calls to your mobile if there is every any issues with your line on NBN. Simply let us know after you sign up that you wish this to take place.

Hi Shripad, yes we do provide services in parts of South Yarra. We are an NBN provider, so anywhere that NBN is available, we provide service (excluding NBN Satellite).

Hi Dom. Are you referring to the ASUS ACDSL68-U? If so this supports Ethernet WAN so will work with HFC NBN with Tangerine. Some ASUS router models did have issues connecting to NBN generally. This seems to have been resolved with firmware updates released by ASUS, so we’d recommend ensuring you are using the latest firmware to avoid any issues. Thanks and let us know any further questions.

Hi JCa. Without actually trying your iiNet supplied modem we can’t be sure. Some modems are locked by carriers. We can try our best to assist and if that fails we can arrange for one of our recommended Netcomm modems to be despatched with next day delivery. Feel free to give our technical team a call on 1800211112 and they can perhaps try accessing the config of your modem to establish if it is locked. Look forward to helping you with an NBN service very soon.

Hi Hydraflexx. We will soon be launching a 4G backup option. In the mean time feel free to give our Melbourne team a call and ask about a 4G option. There are some costs involved in this. Hope this helps and we hope to launch our 4G backup option very soon.

Hi Mike, thanks for reaching out. For all services ordered with Tangerine Telecom after 1st June do not require VLAN tagging to be enabled. This is a new feature on the network and only applicable to newly ordered services after this date. If you order a service with us today you will NOT require VLAN tagging to be enabled on your BYO device. I hope that this helps. Thanks.

Hi Hugnkiss15, we certainly do have NBN coverage in and around Mt Gambia and have a lot of happy customers there. The voice and no voice does relate to whether you want to run a voice service over your NBN connection. If you want voice, be sure to select the upgraded modem with voice capabilities (ie. the NF17ACV). To give you a more precise maximum speed that is available we would need to know your precise address. Feel free to give our sales team a call on 1800 211 112.

Thanks for getting in touch. From the reading I have just done it doesn't appear that the Netgear D6300 supports VLan tagging. Unfortunately this is a requirement for NBN from our carrier. Therefore, I would recommend purchasing a new modem from us at the time of signing up. We offer these for $99 (including delivery) and they come our pre-configured with your user settings. The $99 version would be the Netcomm NF10W (if voice is not required) or NF10WV (if you choose to have voice). There is also an option to upgrade to the Netcomm NF17ACV at $179. Hopefully we can welcome you as a customer of Tangerine Telecom really soon. If you have any other questions, feel free to get in touch. Thanks.

Hi Nifty, yes we can provide NBN services in Busselton, WA. We offer the range of speed tiers on the NBN network, from 12/1Mbps to 100/40Mbps. Please note that these are always an up to speed and a number of factors can influence the speed that you achieve. Our technical support team is based in Manila, Philippines and are very experienced with NBN connections. We offer industry leading call answer times. We'd expect 95+% of calls to be answered in under 1 minute and operate 7 days per week. All plans come with no contract and no set up fee. Hope this helps. Thanks.

Hi Phil, yes the DM200 can be used on the NBN network. Please note though that it is only suitable for FTTN/B connections. Not suitable for FTTP, HFC or Fixed Wireless. If you're unsure how NBN is being delivered to your property please feel free to give us a call on 1800 211112 or start a live chat via our website. We have a list of known BYO devices that are working with our network and this can be found here: http://www.tangerinetelecom.com.au/help/list-of-byo-compatible-nbn-modem-routers