From January 1st, 2022 to the 30th of June, 2020, Tangerine Telecom is offering $25 in account credit to customers encouraging either a positive or negative review based on their experience. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here.
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JacobGreater Melbourne (Metropolitan), VIC
- NBN 50 (XL Speed Boost)
- Verified customer
Fantastic, even compared to competition
I've had a really pleasant experience with the products and especially the service! The team has helped me out a lot and been very supportive. Also the customer service line is very good--keeping me updated with how long it will be etc. Than you!
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DesmondPerth, WA
Delivers speed as promised
Tangerine has been wonderful since the get go. The onboarding process was efficient and painless. I opted for the discounted NBN 100 FTTB plan and I'm not disappointed yet. So far, the connection has been stable with consistent speeds. It's holding up quite well, considering the increased push for work from home. Overall, quite satisfied with the connection.
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- NBN 50 (XL Speed Boost)
- Verified customer
best internet
No issues easy setup and hassle free fast internet. Internet is fast in main room and not too bad far away from the modem. Great unlimited use age for streaming all the shows
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DianaSouth East Queensland, QLD
- 3 reviews
Perfect communication and transparent about what to expect
I have only just signed up with tangerine with their BYO plan and they have been perfect in helping to get an NBN tech over, also with their trouble shooting. They tell you exactly what to expect. I don't like surprises, like the ones you get with Belong, shocking!
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Shubranshu B.Sydney, NSW
Please avoid if possible
We had placed an order for a connection roughly 45 days ago. The tangerine company gave us a nbn appointment for a month later and the technician never showed up. We updated tangerine of the situation and they didnt even reschedule it immediately. The service center is always unreachable and has a waiting time of 30 mins. The reply to emails takes around 3-5 days on average. You'd be lucky to get a connection in 2 months time.
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Brendon SLeumeah
- 2 reviews
- NBN 25 (Standard Speed)
- Verified customer
Should have connected a long time ago
The connection setup was easy and straight forward with nbnco coming out and having me connected within 10 days. Very fast compared to my old 4g connection and cheaper too.
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- NBN 50 (XL Speed Boost)
- Verified customer
Quick, easy to setup
Installation took less than a week, although there was a brief period where NBN Co said it was installed, but it wasn't. Tangerine was very helpful when called, although the tech support queue is often an hour long.
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Cameron W.Sydney, NSW
- 2 reviews
- NBN 100 (XXL Speed Boost)
- Verified customer
Easy, fast and great service
I moved into a new apartment set up my account a few days before. They informed me it all looked good and would email me the details on the day I moved in ready to set up the internet. When we arrived we got the email. It all seemed set up but I couldn't get it working. I brought my own router and had issues, so I called up their service desk and they stayed on the line for 30 minutes helping me till it was resolved. Very happy with it all.
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- NBN 50 (XL Speed Boost)
- Verified customer
Great service and very fast internet.
I order my modem and it arrived very fast, the set up was super easy and the internet speed is great, i would highly recommend Tangerine. The lady on the chat was very helpful too when i had some questions.
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AprilSydney Surrounds, NSW
- NBN 25 (Standard Speed)
- Verified customer
What a smart and reliable!!
Previously, I tried to join with aussie BB but it failed because there was a faulty on nbn line. A month later, I joined in tangerine they found what the problem was and arranged a nbn technician then it worked. They did all process instantly so it took only two days from ordering service( If nbn was no faulty it will take few hours for connection)
I am happy with the speed when I use netflix on peak time. I surely recommend this.
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RebeccaSydney, NSW
- NBN 25 (Standard Speed)
- Verified customer
Excellent customer service and quick instillation
I was impressed with Tangerine’s service. NBN had just arrived in my area, and within one week of ordering the NBN standard Speed service, they had booked an appointment with an NBN technician and my NBN was up and running and at the speeds outlined in the plan. I have already recommended their services to a friend.
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Niccoli da vinci
- 3 reviews
Amazing customer service and connection
Hello
I changed from southern phone to tangerine, one of the best things I’ve ever done.. fast internet, good customer service. Can’t say much else but smile.
10/10
If you love surfing the net you best get with tangerine quick.
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Ryan D
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Pretty happy
Fast connection. There was a small issue on the NBN side which they quickly rectified and back dated my start date. The internet speed has been good so I'm pretty happy.
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HazAU
- 6 reviews
No intrest in serving customers.
Just called them up and they answered quickly, but the lady I just spoke to a minute ago had no interest at what so ever, absolutely zero intrest, so guess what I told her thank you for no service, I'll just go and sign up with someone else.
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- NBN 50 (XL Speed Boost)
- Verified customer
Tangerine is perfect
Tangerine is very reliable no dropout and I have no issues with tangerine. Tangerine services are very reliable and I am enjoying it. I would like to recommend tangerine services to other people.
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bucksSydney, NSW
- 2 reviews
- NBN 50 (XL Speed Boost)
- Verified customer
Doubled my speed in one business day, and saved ten bucks/month
I spent months thinking I should probably try another NBN provider, but I figured that I probably couldn't get a faster speed, despite never hitting 30mbps on a 50mbps plan. But when I tried Tangerine, I hit 46 on the first night and average at least that over the last fortnight. Plus, it's been $10/month cheaper than my TPG account. Upload is also much faster Let's see if they can keep it up. Haven't used custom service as yet, so can't comment.
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Patrick C.Sydney, NSW
- NBN 50 (XL Speed Boost)
- Verified customer
Low Price! Speed! Simplicity!
The cheapest NBN plan in Australia by far! Everything setup within the week and it took me about 10mins to setup my BYO modem. Am averaging 43MB at peak on a FTTB connection.
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Damian F.Darling Downs, QLD
- NBN 50 (XL Speed Boost)
- Verified customer
Quick connection. No fuss. Good speeds
Amazing service.
Called to connect and the phone was answered in 2 mins
Phone call done within 5 minutes
Connected to NBN in 2 hours
Great speeds. No drop outs
...Read more
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- NBN 50 (XL Speed Boost)
- Verified customer
Very smooth!
Transferred over to Tangerine from Exetel as the 100Gb/month download quota was no longer adequate. Shopped around and Tangerine had the most competitive deal in town. Didn't know what to expect except for what I had read in the reviews and I was certainly not let down. It literally took 2 hours between completing the signup process and the transfer being complete. Thus far the service has been very reliable, without any dropouts and the speed has been consistent, never dropping below 42Mbps, even during peak hours. At these competitive prices and service I highly recommend them.
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Ron B.Pilbara, WA
- NBN 25 (Standard Speed)
- Verified customer
Very good product and prompt customer support
Tangerine nbn 25 is super fast and affordable. It works great for me as I live alone. The internet is able to stream movies and download games with no lag. Very happy.
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Questions & Answers
Wazzerasked
Hi,
The little green telco box is at the top of my drive. Can I get fibre run to my house at my cost?
Wazzer
1 answer
Support R.Tangerine Telecom
Hi Wazzer. Sounds like your property is covered by FTTN technology. You can have a read of the NBN Technology Choice program here: https://www.nbnco.com.au/learn/network-technology/technology-choice-program
Glynis Easked
Hello, I have a technicolor TG799vac modem. Its a telstra brand but bought from an electrical store. Will this work with Tangerine NBN. I have fibre to curb then I expect copper to house if this makes any difference. Thanks, Glynis
No answers
sarahasked
Hi all new to tangerine trying to connect with my byo modem. Can anyone help with this? I have hfc connection and I'm using Telstra smart modem. I have the username and pw from tangerine but where do i put these been searching online for hours please help thank you
1 answer
Support R.Tangerine Telecom
Hi Sarah. Please have a read of this article: https://www.tangerinetelecom.com.au/help/connecting-your-own-byo-modem - otherwise please call out technical support team on 1800 211 112 for assistance. Thanks
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