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Reviews

5.0

8 reviews
5
(8)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    5.0 (8)
  • Transparency
    5.0 (8)
  • Customer Service
    5.0 (8)
  • Adequate Speeds Yes (100%) · No (0%)
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First Class Service

published

We have been with Mint since February. I was impressed with the number of very positive reviews and I am very pleased that I chose them as our NBN provider.
The customer service is unbelievably good - friendly and helpful. A total contrast with our previous large internet provider. I highly recommend Mint Telecom.



Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
BetaBlocker

BetaBlockerGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great NBN Provider

published

The transition to these guys from Telstra was painless. Everything went as well as it could. The guys in the services centre are easy to get hold of and are genuine Australians, in Tazzie I think. Price seems competitive and promised speeds have been met. Got recommended by another user and saved $50.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Mint Telecom
Michael S.Mint Telecom

Excellent, friendly and efficient service

published

Connection has been perfect so far and the best thing about them is the quick, friendly Australian based service. Quick installation and no long waiting time on hold, and I love being able to chat for assistance on Facebook messenger as well. Best provider I’ve had!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Matt R

Matt RSouth East Queensland, QLD

Best internet service provider I’ve ever come across.

published

In the 1 instance I’ve had when the internet dropped out, Mint sorted for me immediately. Great service and very easy to speak to on the phone, it’s never taken me longer than 2 minutes to be speaking to a real person on the other end of the phone.

Clearly they are all very experienced as they know how to sort any issues quickly and efficiently.

Would 100% recommend to anyone.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
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1 comment
Mint Telecom
Michael S.Mint Telecom
Eljay47

Eljay47Hobart, TAS

  • 6 reviews

What a pleasant surprise

published

After doing battle with foreign staff whom I could not understand and seemed not to listen or undertake any remedial action it was a breath of fresh air to ring up Mint Telecom to open a new connection after over 11 years with my previous provider (see comment iiNet)
My connection was fixed immediately and I was supported all the way, what a team all out of the top drawer.
Undoubtedly the best ISP I have dealt with with blisteringly fast speeds.
Can only suggest that you get on board the Mint expeess.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Small efficient team, always on hand to help !!!

published

I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Greg Baxendale

Greg BaxendaleSydney Surrounds, NSW

  • 2 reviews

Mint Telecom - incredible service!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Nerissa

NerissaNorth-West & West coast, TAS

What a fantastic company to deal with..

published

I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
See all Mint Telecom reviews

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