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Reviews

(1,047)
(188)
(52)
(19)
(29)
  • Value for Money
    4.7 (628)
  • Plan Type
    • Post-Paid Sim Only (367)
    • Pre-Paid Sim Only (224)
    • Post-Paid with Phone (23)
  • Customer Service
    4.7 (575)
  • Local Reception
    4.5 (560)
  • Transparency
    4.6 (550)


Paul J.

Paul J.Perth, WA

Great Customer Service

published

I've just signed up for Moose Mobile, and in between my SIM card arriving and me activating, the amount of Gb Data allowance changed; a quick call to their customer service team had them immediately change my plan to the increased data allowance. This is excellent customer service, very impressed so far.



Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:5 GB
See all answers

Louis

LouisIllawarra, NSW

Moose is incredible - You don't need Australia's biggest network . . . Full stop!! - Leave Telstra ASAP

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.80
Included Data per Month:6 GB
See all answers
  • Verified customer

Great value

published

I don't use data but phone coverage has been great.....when will we get 5G ? I have told all my contacts about the great value and have recommended that they avail them selves of your service.



Customer Service
Transparency
Value for Money
Plan Cost per Month: $14.00
Included Data per Month:0 GB
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

love it

published

so far so good, I dont really travel very far to know what it is like outside an urban area. but it is there for me whenever I open my phone

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.95
Included Data per Month:8 GB
See all answers

Review collected in partnership with Moose Mobile


Jennifer Bryen

Jennifer BryenSouth East Queensland, QLD

  • Verified customer

very good service

published

I'm very happy with the service of Moose and it is not costly for me being on a pension, suits me for all my needs and calls in a mobile service

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $7.80
See all answers

Review collected in partnership with Moose Mobile


Dhammika Herath

Dhammika HerathGreater Melbourne (Metropolitan), VIC

  • Verified customer

Hassle free mobile service

published

Good coverage as it uses Optus network. Reasonably priced plans including sufficient data and international call credits I have been using Moose for a while and so far not a single issue. Highly recommended.....

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $33.00
Included Data per Month:30 GB
See all answers

Review collected in partnership with Moose Mobile


  • Verified customer

Optus carrier, 4 months customer, all good :-)

published

Network coverage is strong in East Melbourne suburbs. I don't use the internet on my phone, I have the 1GB plan :-). Moose mobile sends an email before the monthly renewal is due. You can pay automatically or manually. Wonderfully cheap.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.00
Included Data per Month:1 GB
See all answers

Review collected in partnership with Moose Mobile


Mum

MumIllawarra, NSW

  • 3 reviews
  • Verified customer

Best service provider

published

If you are looking for the cheapest SIM provider,this is the one to go with, I searched the internet for days and the best by far is MOOSE MOBILE,it’s an Australian Company,so go for it,you won’t be sorry

Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.50

Review collected in partnership with Moose Mobile

Gary

Gary

  • 2 reviews
  • Verified customer

very good happy with service and coverage

published

Very happy with the service and coverage and I can speak to someone in Oz I find the overall cost per month very good as I am on a pension and not a big phone user .

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $8.95
Included Data per Month:0 GB
See all answers

Review collected in partnership with Moose Mobile

Peter Sawyer

Peter SawyerNortheast, VIC

  • Verified customer

I cannot fault the service & at a great price.

published

Coverage is fine & have not experienced any dropouts. I do not use Moose for data download only for mobile calls. Moose provide a great service at a very reasonable cost.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only

Review collected in partnership with Moose Mobile


  • Verified customer

put a limit on account expenditure

published

bought the sim card with limited data for my young daughter. I requested them to put a limit on expenditure and they refused. rip off. Now every month i have to pay 3-4 times the amount.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Review collected in partnership with Moose Mobile


Happy Chappy

Happy ChappySydney, NSW

Good service

published

Pretty happy with coverage, at my mother in laws place we didn’t have good coverage inside her home, but being with Moose mobile it’s been great. Data is great my son uses it heaps and hasn’t complained.

Customer Service
Value for Money
Local Reception

  • Verified customer

Great Mobile Service Provider

published

My wife and I switched from Telstra to Moose Mobile 6 months ago. The change over was smooth and trouble free. We are light data users and neither of us are heavy phone users. So far we've had great mobile service with Moose at a very reasonable cost. I highly recommend Moose Mobile.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Included Data per Month:1 GB
See all answers

Review collected in partnership with Moose Mobile


Robert

RobertGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

An excellent mobile phone choice.

published

Network coverage is excellent for my purposes. No drop outs experienced. Downloads not used so cannot comment on speeds, etc. The monthly rate paid for this service means my expectations.

Transparency
Value for Money
Local Reception

Review collected in partnership with Moose Mobile

  • Verified customer

Low cost for great value. No complaints

published

Nil issues with network coverage
Speed fast also.
Been with moose company for 5 months and have got family members to transfer also. I have had nil issues to contact customer support.

Review collected in partnership with Moose Mobile

  • Verified customer

Great price

published

Pros -Great value, plenty of data included. Very reliable, never had to contact customer service
Cons - I get the train to work and back each day from the city and suffers from lack of signal at times.

Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.80
Included Data per Month:8 GB
See all answers

Review collected in partnership with Moose Mobile


  • Verified customer

Moose is great

published

No issues experienced. Download is fast. Network is very reliable. Cost of Plan is economical. Haven’t experienced any dropouts. Great provider, no issues with billing and payments. Glad I made the switch

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:2 GB
See all answers

Review collected in partnership with Moose Mobile


Greg Jermyn

Greg JermynSouth East Queensland, QLD

  • Verified customer

Very Happy

published

Have been with Moose now for quite a few months and Have had no problems great value when you consider what some of the other carriers charge would recommend to anyone.

Customer Service
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $14.00
Included Data per Month:2 GB
See all answers

Review collected in partnership with Moose Mobile


Kiri Powell

Kiri PowellPerth, WA

  • 2 reviews
  • Verified customer

A pleasant surprise

published

I mostly use wi-fi at home and work so I didn't want an expensive mobile plan like the big providers were offering. I decided to try Moose Mobile (even though I'd never heard of them) and I've been very very pleased. Pricing is excellent, I pay $20 p/mnth and get plenty of data to cover my needs. Really simple to sign up and get started and I've been very impressed with mobile and internet coverage around Perth. I highly recommend them!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
See all answers

Review collected in partnership with Moose Mobile


Jim Howe

Jim HoweHunter Region, NSW

Let the Moose Loose!

published

Joined Moose due to unhappiness with lack of service with previous provider. Found Moose offered more data with wi-fi at 20% less. Had trepidations about setting it up and failed miserably .I rang moose and spoke with Dean who went out of his way to fix the connection and I'm now operating. Thanks again.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:7 GB
See all answers

Page 1 of 67

Questions & Answers

olivera

oliveraasked

hi moose if i signed on lets say 12 months plan how is ur coverage at 3174 vic and if i choose to update to higher plan if i was on 14$ and need more data go higher plan there is 19.90 with 15 gb i think is that per months says after 12 months u go back to 4gb is under montly deals but say after 12 months regards billing since credit card is for set up account if i want to change to bpay how i do after order sim and how much is sms to croatia mobile and also calls to landline croatia and is there flagfall and is it any hidden charges in 12 months plans like i seen some reviews of mobiles barred and more issue with bills and coverage and do u have app to check usage and if issue with coverage what can be done if u are in 12 months and u dont have good coverage

4 answers
Moose Mobile
Moose SupportMoose Mobile

Hi Olivera,

There's a few questions in there, so I'll break down the answers as best as I can to help you out.

The Optus coverage in 3174 Victoria is considered excellent, so you'll have no issues with reception in your area. If you decide on a month-to-month plan you won't be in a contract, so you're free to change to another plan if you'd like. However, this excludes our currently running promotional plans of $14.80 6GB and $19.80 15GB, which are only available for new service connections. Those promotions are also month-to-month, so you're free to change off of them, but you'll receive some bonus data for the first 12 months of your connection. Afterwards the data inclusions for these promotions revert to 2.5GB and 5GB respectively.

Regarding payments, you'll need to make your first month's payment online using a credit or debit card, but once you've connected your service you are free to turn off the direct debit with us and opt to use Bpay or Auspost BillPay instead. Please keep in mind that there is a $1 handling fee for any Bpay payments.

If you're looking to contact Croatia using SMS and calls, it will cost 35c per SMS (75c per MMS) and $2.25 per minute to call. There isn't a flagfall for international calls. If you plan on making regular international calls we highly recommend purchasing a plan that has international call credit included. This way you can avoid any excess charges from calling internationally.

We don't have any hidden charges, and everything you need to know about your plan can be read in the short two-page critical information summary for each plan, which includes any potential charges you can receive (excess data, international calls, roaming, etc.).

We do have a phone app that you can use to check your usage so you can track your data more granularly. Additionally, you can also login via the website to use the exact same data tracking tools made available on the Moose Mobile app.

In the event that you don't receive adequate coverage (coverage in your area is excellent), then we'll be more than happy to organise a refund for the service under certain circumstances. We generally recommend customers start with a month-to-month service to try out our service, and then switch to a 12-month contract once they're comfortable using our service.

Please let us know if you needed further clarification on any of the points above or if you had any other questions or concerns. We're always happy to help.

Kind regards,

Moose Mobile Support

olivera
olivera

hi moose was bit confused with the option of 14,80 and 19.80 since is month to month but shows for first 12 months if is month to month i guess that good but if i wanted to get 12 months plan what is best plan and also how is ur internet data plan

Moose Mobile
Moose SupportMoose Mobile

Hi Olivera,

It can be a bit confusing, but those promotional plans are indeed month-to-month and aren't in a lock-in contract, so you can leave at any time. They simply come with bonus data for the first 12 months of your connections should you choose to stay for that long.

We generally recommend trying a month-to-month plan to see what our service is like before plan changing to a 12-month contract, but if you did want to get a 12-month contract then the best plan will depend on your needs. If you are looking to call internationally, then the $29 30GB, $36 50GB, or $46 80GB 12-month plans are your best bet since they come with $200, $400, and $400 worth of international calls respectively.

If you're just after data then that's what our data-only plans are for, and they'll function very similarly to a mobile plan, but without the capability to make calls. The data speeds are identical to a mobile service, but you'll get a lot more data for your dollar with our data-only (mobile broadband plans).

Kind regards,

Moose Mobile Support


Yakub S.

Yakub S.asked

Hi, how much time do i have between the time i purchase a new Moose plan and activating the new sim card? Also, the post-paid billing will only start after the activation, right?

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Yakub,

After purchasing your SIM online you'll need to wait for us to send the SIM card to you in the mail, which can take 1-5 business days depending on whether you opt to use express post or not.

Once you've received your SIM you simply go to our website or give us a ring to request your activation process to start. If you're getting a new number, this activation process is very quick, but if you're transferring a number from an existing provider then it can take 1-4 hours for Telstra & Vodafone based services or 4-12 hours for an Optus based service. Importantly though, your old service will continue to work as normal while the transfer is taking place from your old provider, and you only need to swap to your new Moose SIM when your old service stops working.

Regarding billing, you're correct. We'll only start billing you once your service is active with us. You can wait as long as you want before activating your service with us without getting billed (excluding promotional plans which need to be activated within a month of purchase.

Please let us know if you had any other questions or queries about our service. We'll be happy to assist.

Kind regards,

Moose Mobile Support


An J

An Jasked

Hi
I'm on a New Year's Eve deal of $14.78pm with 8GB data & wondering. with hotspotting to my laptop for internet access, if I will be penalised/charged extra for using my mobile connection this way?

3 answers
Moose Mobile
Moose SupportMoose Mobile

Hi An J,

You can certainly tether the mobile connection from your phone to your laptop, and there aren't any extra fees or charges associated with doing this.

However, you'll find that your laptop and its programs/applications will use quite a bit more data than your standard phone applications, so you might run out of included data quicker than if you were to use the data just on your phone.

The only charge you might incur as a result of going over your monthly inclusion would be excess data, which is charged at 1.5 cents per MB. Importantly though, we'll send you usage notifications at 50%, 85%, and 100% of your usage, and you can keep an eye on your data usage using our Moose Mobile app or by logging in to the website. Data reports can be delayed by up to 30 minutes, so keep this in mind when you're nearing the end your monthly data allowance.

If you had any more questions or concerns about your data, please don't hesitate to ask.

Kind regards,

Moose Mobile Support

An J
An J

Thank you for your prompt answer.
As a new customer, I have been very pleased with Moose on my sim only plan. No connection drop outs so far, phone staff helpful, too.

Moose Mobile
Moose SupportMoose Mobile

No worries, An. Thanks for the kind words on our service!

If you'd like, you can leave a review on our Product Review page if you haven't done so already. Every happy customer's testimony really helps us out!


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