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- Verified customer
Great price point and service
I switched from Virgin Mobile which offered a great service but I've been very pleased so far with Hive. The price per month is amazing and the service has been spot on. I'm yet to need to ask a difficult question, but all of my dealings with the provider so far have been excellent.
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Review collected in partnership with Hive Mobile
- Verified customer
Smooth runnings
Changed from Optus to Hive and have been pleasantly surprised. Efficient set up, great low price, and no difference in coverage or drop outs or downloading time. Such a bargain!
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Review collected in partnership with Hive Mobile
- Verified customer
Ha Ha, NBN! You can't get me!
The service through Hive is excellent. Good coverage and I have never had a dropout.
Cost saving, too, is a very big attraction.
As a user of Hive, I would (and do) recommend it to others.
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Review collected in partnership with Hive Mobile
Barbara KellyGreater Melbourne (Metropolitan), VIC
- Verified customer
This is perfect for us as pensioners
The network is very reliable, had a few problems with my old phone but is good now I have a new phone. I don't use the data, I use our home internet
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Review collected in partnership with Hive Mobile
Jason GMelbourne
- 2 reviews
- Verified customer
Great
Great product, fantastic service, excellent price, reliable app. Highly recommended. We have three phones on Hive and have recommended them to everyone we know. Absolutely no regrets. Thank you Team Hive.
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Review collected in partnership with Hive Mobile
SunnyRichmond-Tweed, NSW
- 3 reviews
- 2 likes
- Verified customer
Excellent service and really competitive plans. I am super happy with Hive.
The network has proven to be very reliable with no dropouts and Internet is fast making downloads almost instantly available. I watch TV programmes on my phone without any issues.
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Review collected in partnership with Hive Mobile
Jennifer F
- 2 reviews
- Verified customer
Well priced hassle free plan is what we wanted for 2nd phone and this is perfect!
We have to date not had any problem with coverage and We also have also not experienced dropouts. Data download speed sufficient for our needs. All in all happy with Hive!
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Review collected in partnership with Hive Mobile
KailaGreater Melbourne (Inner), VIC
Poor customer service
2 weeks ago I ordered a hive mobile sim. After 1 week it had still not been shipped. After 2 weeks I received a sim card, however it was not a hive mobile sim card it was a moose mobile sim card. I was then told in order to get what I had actually paid for I would need to send back the moose mobile sim and then they would send me a hive sim once they received the moose sim. In between emails I waited days before hearing back and had to send multiple emails. I recently sent an email stating I would no longer like to go with hive and would like a full refund and have not heard anything back. The response time and lack of professionalism has been very disappointing. I will never recommend hive mobile to anyone.
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- Verified customer
I would confidently recommend them.
Very useful and responsive service center. This alone has no price!!!
I regret they do not offer international roaming, but then to be honest very few online only SIM operators in Australia offer that.
Very good network coverage and download speed to my experience.
1 comment
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Darryl McRaeCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Very Happy
No problems with service. My only gripe would be to have more payment options, for example; advanced payment option. I would be happy to pay for 3,6 or 12 months in advance
1 comment
Max K.Hive Mobile
Hi Darryl,
Thanks for the great review and feedback. While we don't currently provide any contracted terms for our deals, you are able to pay in advance if this suits you better. If you pay in advanc... Read more
e your monthly bill will simply reduce a credit on your account instead of making a debit transaction, which might suit your needs a little better.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Hive Mobile
J SmithGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Verified customer
Excellent Telco
It's everything you want from a Telco at a cheap price. The only downside is the limited data access of 1Gb on the $9.80 plan. They also have a monthly direct debit facility.
1 comment
Max K.Hive Mobile
Thanks for choosing Hive, J!
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Review collected in partnership with Hive Mobile
Russell LGreater Melbourne (Outer), VIC
- Verified customer
Great service
Great product an excellent service just what you need.
Data speeds could be a little faster.
Coverage is great no drop outs which makes it so great and a pleasure to use. Thanks hive!
1 comment
Max K.Hive Mobile
Thanks for recommending Hive, Russell!
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Review collected in partnership with Hive Mobile
ConGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
I have had the service for 3 months and can’t fault it.
Have had no problems with coverage, no drop outs and data downloads are really good.The best thing about hive is the signing up and been able to keep your old number.
1 comment
Max K.Hive Mobile
Thanks for the review, Con!
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Review collected in partnership with Hive Mobile
Ken SiebringCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Works well for me, full optus coverage
Title says it all, speed and coverage appear the same, as l don't use much data the cheap plan ( 1gb ) is great
Wifi at home and out covers data anyway
1 comment
Max K.Hive Mobile
Thanks for the lovely words of recommendation, Ken. Welcome to Hive!
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Review collected in partnership with Hive Mobile
- Verified customer
Excellent Service
Have been using the service for about 6 months, no difficulties whatsoever. My wife joined after observing how happy I was. Highly recommend to others. Download speeds are excellent. The prices are a winner with us.
2 comments
Max K.Hive Mobile
Great to hear you and your wife are enjoying your services with Hive, TJG!
Sorry i pushed the wrong button I meant to give 5 stars
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Review collected in partnership with Hive Mobile
- Verified customer
Great price, great customer service!
We have been with Hive Mobile for several months now and it is great! We have saved $$$ and best of all the customer service is great! We are very happy with Hive and have recommended to our family and friends!
1 comment
Max K.Hive Mobile
Thanks for recommending us to your friends and family, Tal!
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Review collected in partnership with Hive Mobile
Barry WinterMurray Mallee, SA
- Verified customer
Really Pleased
The coverage has been completely reliable wherever we have been.
We use the service tethered to our lap-top, and downloads seem faster than my previous provider.
When I have had queries they have been handled promptly and efficiently by pleasant staff.
1 comment
Max K.Hive Mobile
Thanks for the kind words on our service, Barry!
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Review collected in partnership with Hive Mobile
Peter CooperGreater Melbourne (Outer), VIC
- Verified customer
Find the service really good and no issues.
Great service for the right price and would recommend the service to family and friends.
As it’s connected to Optus works well and also they inform you of data usage. Great service.
1 comment
Max K.Hive Mobile
Thanks for the recommendation, Peter!
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Review collected in partnership with Hive Mobile
MegwinSydney, NSW
- Verified customer
Just what I need.
This is my first mobile phone provider and I find it great. The data allocation is sufficient for my needs but gives me options to grow. I do not have any drop-outs.
1 comment
Max K.Hive Mobile
We're delighted to be your first phone provider, Megwin! It's always nice to have a positive experience when you get your first phone plan.
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Review collected in partnership with Hive Mobile
Bruce ColemanSydney Surrounds, NSW
- Verified customer
Perfect
My wife and I mainly use the phone and messaging, so is perfect for our needs. My son uses all his data so I will need speak to him about his usage !! Fantastic service.
1 comment
Max K.Hive Mobile
Thanks for leaving such great feedback regarding your positive experience, Bruce! If you're finding your son is using too much data you can always use our Hive mobile app to space out the data usage throughout the month. It's super handy!
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Review collected in partnership with Hive Mobile
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Questions & Answers
curiousasked
Where are your call centres located?
1 answer
Max K.Hive Mobile
Hi Curious,
Thanks for the question. Our primary call centre is Australian based, and you'll always speak to an Australian if you call within normal work hours. After 5pm and on Saturdays we rely on our trained staff in offshore call centres to assist with calls. However, you can always request for an Australian call centre representative to call you back or to escalate your issue to.
Kind regards,
Hive Mobile Support
Graemeasked
I'm currently updating my elderly mother's phone with a senior's-friendly phone. They all seem to operate through the 3G network. If I were to purchase your $9.80 sim-only plan would the simcard be compatible with an unlocked 3G phone? (I'm specifically looking at the Olitech Easy Mate+ Seniors Mobile Phone).
2 answers
Hi Graeme,
I can't see you having a problem connecting with an unlocked 3G phone, see link below for more details and I've found Hive's Call Centre easy and quick to deal with so if still unsure give them a call to be on the safe side.
https://www.canstarblue.com.au/phone/introducing-hive-mobiles-low-cost-plans/
Max K.Hive Mobile
Hi Graeme,
Our SIMs are compatible with any 3G or 4G phone, but might be limited to one of these depending on the model. If your phone can connect to the Optus 3G network but not the 4G network, then your 3G will still work without a problem. You might run into connectivity issues in the occasional spot where the 4G coverage is much stronger than the 3G, but for most areas you'll be covered.
You can get a better idea of your potential coverage by checking our coverage map online, which I will link below.
https://hivemobile.com.au/coverage
Please let us know if you had any further questions regarding the service. We'll be happy to help.
Kind regards,
Hive Mobile Support
jaypeaasked
With HIVE are you connected via Optus or Telstra ?
1 answer
Max K.Hive Mobile
Hi jaypea,
Hive uses the same network as Optus. Importantly, it's the exact same network, so your service would be identical to an Optus one.
Let us know if you had any other questions regarding our service. We'll be happy to help!
Kind regards,
Hive Mobile Support
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Max K.Hive Mobile
Thanks for the great words of recommendation, Alexis!