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Reviews

(477)
(115)
(23)
(10)
(64)
  • Value for Money
    4.8 (461)
  • Plan Type
    • Post-Paid Sim Only (249)
    • Pre-Paid Sim Only (142)
    • Post-Paid with Phone (39)
  • Customer Service
    4.6 (436)
  • Local Reception
    4.5 (402)
  • Transparency
    4.6 (407)

Reviewer Photos & Videos

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Raelene

RaeleneTasmania

Great service and so easy to change providers

published

I’m glad I changed to Pennytel, great customer service and fantastic value for money . Now realize I was being overcharged for years by the opposition. Great work Pennytel Team. Thank you

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.95
See all answers

Des

DesSouthern and Hills, SA

Happy customer

published

Changing over to Pennytell was quick, easy and painless,. I am more than happy with the coverage, the data speed is not a concern to me as i am not into social media or such. All good, a very happy customer.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
See all answers

good and has potential to be awesome...

published

price for data is compatible with competition, however, it is missing the data bank option where unused data rolls over to the next month... come on Penytel and MNF you can do it!

Customer Service
Transparency
Value for Money
Local Reception
See all answers

Such a good idea to change providers

published

I am a new customer of Pennytel. It is an excellent service. The coverage has not dropped out. It is about 75% cheaper than Telstra and I've yet to fully use my monthly limit (I was always going over with Telstra). One of the best decisions I've ever made.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.00
Included Data per Month:10 GB
See all answers

Stephen G.

Stephen G.

  • 2 reviews

Great products !!

published

I have now had pennytel for around 4 months after switching from Telstra and still everything is working fine. You are the first company that sends out a "thank you " for payment of the monthly account AAA+++ on that !!. If anything i would like a little bit more internet capacity, I'm currently on your highest level ( 20 Gb's ) and maybe 30 would be better, i just have to watch my usage.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:20 GB
See all answers

Leslie C.

Leslie C.Hunter Region, NSW

Could be better signal only 2 bars in regional area

published

Very good service, is reliable however disappointing as only 2 bars and using Telstra lines I expected better.
Would like access to 1900 numbers for competitions, no real issues or dropouts that I’ve experienced

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Included Data per Month:10 GB
See all answers

The reviewer stated that an incentive was offered for this review


Excellent service

published

I switched from Telstra because it was simply too expensive for my needs. Pennytel service provides more for less plus it was a simple process to speak to a person, rather than an annoying robot

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month: $11.00
Included Data per Month:2 GB
See all answers

Great value and coverage. Found a plan here that others could not match.

published

Have yet to experience a drop out. Now that my nbn is down I rely on my phone more and it is up to the job of browsing at acceptable speeds.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers
Sinan Koray

Sinan KorayHunter Region, NSW

Great value, great service

published

Well, I was hesitant to start with to join. After all the price seemed too good to be true. After fact finding (great customer service) I decided to give Pennytel a go. Awesome. I am so happy I did. As long as they keep up good service (technical and personal), I give thumbs up.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
See all answers
Roger Williams

Roger WilliamsGreater Melbourne (Metropolitan), VIC

Great Service!

published

Network coverage has been great with only a momentary dropout in the high hills. Data download speeds more than adequate. Thank you for the always prompt, polite and professional people at Pennytel when speaking on the phone.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers

Tim

TimNorth-West & West coast, TAS

Couldn't be happier since switching all of our mobile services to Pennytel

published

Network coverage is every bit as good as Telstra. No coverage or dropout issues.
I have found the Data download speeds to be perfectly adequate (again every bit as good as Telstra)
And the bonus is I am saving over $1,300 a year compared to my previous provider (Telstra).

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $70.97
Included Data per Month:20 GB
See all answers

Totally Happy

published

Very happy with the reception we live in a country area and get full service, very helpful, also we are saving money half price of our other provider, Thanks Pennytell.

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
See all answers

pleased with service - working well - recommended my brother

published

reception seems good when I am in Sydney which is so convenient as with previous both my brother and I would need to run around the house to and garden to get reception

Customer Service
Transparency
Value for Money
Local Reception
See all answers

Great service!

published

Since switching to Pennytel I have saved money and now have better coverage. It’s a great low cost service - I went from paying $40 to $24.99 a month and getting better coverage.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.99
Included Data per Month:10 GB
See all answers
moira

moiraMid North Coast, NSW

NO PROBLEMS

published

Coverage is very good No dropouts, no problems and good to know you keep in touch with your customers Thank-you .Very hard to believe that we are getting better deals than we did with another company and first class service

Customer Service
Transparency
Value for Money
Local Reception
See all answers
Robert bugg

Robert buggNorth-West & West coast, TAS

Great sevice

published

Great low cost services that provides great coverage and easy managed account. Data downloading is easy quick and effective I work a lot in western tasmania and it is still verry good network coverage.

Plan TypePost-Paid with Phone
Plan Cost per Month: $20.00

RickyT

RickyTNorthern Region, NSW

Fantastic!!!

published

This is a VERY good service, plenty of coverage, no dropouts etc. I don't need a lot of data so this is PERFECT for me. I went from paying $39 a month(Telstra) to paying just $11 a month. If you don't need a lot of data this is perfect.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
See all answers

Alan

AlanNorthern Region, NSW

Great mobile service,no problems

published

Every thing so far has been A1,very happy with everything,half the cost of previous carrier.Great ap for keeping track of usage etc with more than enough data for my usage.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
See all answers

dirtyharry

dirtyharrySouth East Queensland, QLD

all good

published

no idea about network coverage and dropouts as i only have a 4G flip phone and just use it for emergencies,so that is all i have to say on this topic!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
See all answers

Phillip B

Phillip BAU

  • 2 reviews

Excellent service from both the Phone reception and customer service.My phone works in more places then it ever did.

published

My Data speeds are excellent for what I use my phone for and the network coverage is awesome making my phone work in more places then it ever did with my former service provider, eg like shoping centers and underground carparks and remote rural areas. Never had a dropout yet. Very happy customer.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:4 GB
See all answers

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Questions & Answers

Kim C.

Kim C.asked

why can't I receive sms from uzbekistan?I can send with no problems and can receive sms on telstra but not pennytel.

No answers

Barry c

Barry casked

Do you offer plans greater than 20gb?

No answers

richard

richardasked

can i cancel my order

1 answer
Phillip B
Phillip B

Can I cancel or return my order/delivery?
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.

To cancel your Pennytel order or return your unwanted SIM card, please contact our Accounts team on 1300 232 888.


Get an answer from our members and Pennytel representatives

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