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Reviews

(2,444)
(283)
(42)
(53)
(202)
  • Adequate Speeds Yes (92%) · No (8%)
  • Transparency
    4.6 (1,119)
  • Customer Service
    4.6 (1,388)
  • Value for Money
    4.4 (1,382)

Reviewer Photos & Videos

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TonyOrton63

TonyOrton63Perth, WA

Nothing extra for $10,00 more

published

Phone call today wanting to know if swap over. Told them plan I am on, no lock in contract and how much I pay. Their reply to swap over would cost ten dollars more a month. I asked what extra do I get for my $10.00 and answer was nothing. What a joke of a phone call to get customers. Wish star rating went negative. I am NBN and if phoning you better offer better than what I am getting

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
See all answers

Bent East

Bent EastGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Ex-Optus didn't know an ISP could be this good. Well done Aussie BB.

published

Migration from Optus to Aussie BB was seamless & trouble-free. Managing my ISP no longer chews up big chunk of my day, as it did when I was with Optus NBN.

Value for Money
Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
SeanL

SeanLGreater Melbourne (Outer), VIC

  • 2 reviews

Simply the best. Connection is incredibly reliable & speeds are consistently 48MBps (50) no matter what time of the day.

published

Never experienced a drop out since signing up. Spoke to an AU speaking person in billing and they bent over backwards to answer my Qs. Will never leave, awesome company :)

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers

I'm impressed!

published

I signed with Aussie Broadband in July 2019 when the NBN became available. The set-up procedure was easy and staff were always courteous and helpful. I've had no dropouts to date and no reason to have to call them. For their part, Aussie Broadband don't call me and that suits me fine. I suppose the real test occurs when there is a problem but I've had none, so, I'm very happy.

Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers

Pat

Pat

  • 2 reviews

Don't know if I will ever get internet

published
Value for Money
Transparency
Customer Service
Start DateJanuary 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
See all answers

Josh A.

Josh A.Central, SA

  • 4 reviews
  • 1 like

Up and running from another provider in 30 minutes!!! So happy and the speeds are ****** great!!! 97mbps smooth

published

Signed up online after hours and they had my NBN FTTN plan up and running in 30 minutes, still can't get over how fast that was. Finally back to the good speeds I was getting with Optus but at a way better price. I made the mistake of trying a small not so well known provider before changing to Aussie and damn I wish I went with Aussie in the first place to save the major headache I had with the cheapo provider and the crappy speeds they were giving me.

Value for Money
Transparency
Customer Service
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers

Outstanding service and performance

published

I wanted a Oz company with Oz based support for NBN when recently moved to regional NSW so went with Aussie. Getting an account and ordering my product was straightforward, email comms and instructions great. Modem delivery timely and setup a breeze. The online billing is great and couple times I’ve needed minor tech support have not waited on hold and techos knew their stuff. Highly recommended!

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
See all answers

Excellent

published

Only 1 drop out but had excellent communication from Aussie about it as was out of there control. Call centre is non pushy, Aussie people and easy to deal with

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
LostKiwi

LostKiwiGreater Melbourne (Outer), VIC

  • 4 reviews

Awesome

published
Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Fantastic to hear, LostKiwi, we're so happy that you're enjoying both the service and the support with us. Have a wonderful week. Cheers, Mel

Such a relief after Telstra!

published

I took the opportunity when I was changing over to the NBN of investigating companies other than Telstra, my provider at the time, and chose to go with Aussie Broadband. I am so glad I did. The internet is fine, but it is the customer service that is really outstanding, both when I call them, and in letting me know when they are having problems.

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Pumping Iron

Pumping IronSouth East Queensland, QLD

  • 2 reviews

Great Service, priced well, and flexible features

published

Great service, priced competitively, and offers a lot of flexibility for the customer. The provider also offers a lot of features which you can change through your online account to tailor your needs. I have consistently good speeds and I highly recommend trying this service out!

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much for your review, we really appreciate you sharing your experience with us. We're glad that speeds have been reliable so far. If you see anything that we can do to improve along the way, please let us know. Cheers, Mel


Richard H

Richard HWestern Australia

  • 2 reviews

Flawless!

published

After experiencing nothing but pain with iiNet and Telstra, Aussie Broadband has provided me with nothing less than spectacular service and quality of NBN to my home in the northern suburbs of WA.

Highly recommended 100% :)

Value for Money
Transparency
Customer Service
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

John Beaty

John Beaty

  • 2 reviews

Perfect for my computers and phones, not so good for TV

published

I am experiencing a considerable number of dropouts on my TV. It’s not effecting my iMac, iPad and iPhone which have no dropouts. It seems to be the wireless connection between the modem and the TV

Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi John Beaty, I recommend getting in touch with our tech support team to troubleshoot the wireless problem with your television more thoroughly. They should be able to get to the bottom of it. Cheers, Mel


Reg

RegGreater Melbourne (Outer), VIC

Ok so far

published

OK so far
Liked the fact i didn't have to try and talk to someone overseas.
You guys did in a day what Telstra didn't do in two weeks. I sacked Telstra

Value for Money
Transparency
Customer Service
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Welcome aboard, Reg. Thanks so much for the review, we really appreciate it. Have a wonderful day. Cheers, Mel

This is how customer service should be

published

Hi all,
We have been with ABB NBN50 for 6 months now and have found the service fantastic. We recently rang them to switch over to their mobile phone plans and found how honest and brilliant their customer service people are. We told them what we are paying and the customer service person basically told us that ABB mobile plans although cheaper, we would get better valve elsewhere.
How good is that? My friends have recently signed up to ABB NBN services because of this customer service person frank and honest opinion.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband
CF76

CF76Central, SA

  • 2 reviews

Make the move!

published

Since moving from Dodo (one of the worst ISP's ever) we've had nothing but joy. The few times we've needed customer service, connection times have been minutes not hours and plus you can actually understand the Aussie agents. We also get twice as fast speeds as Dodo.

Value for Money
Transparency
Customer Service
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Wow! We're so happy to hear that your speeds have doubled, CF76! Thanks so much for your review. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel


Very reliable

published

Since switching over to Aussie Broadband two months ago we have had no dropouts which compared to our previous provider is an amazing turnaround. At times previously our service was non existent so we are super satisfied with AB.

Value for Money
Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

That's great to hear, Reece! Thanks so much for your review, we really appreciate it. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel


Jess

JessSydney, NSW

Awesome Service

published

Customer service is awesome and no drop outs. I had a few drop-outs in the first 3 days when we first connected but it's really because of the NBN box. Good thing I received 2 so when I swapped it over, no more drop-outs.
The NBN app is a great way to manage bills and look at info. You can also look at outages but I don't think this is too accurate.

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Jess, thanks so much for your review and for your feedback. We're glad that there have been no more dropouts. We'll pass the outage issue on to our team. Thanks again and have a great day. Cheers, Mel


Gary

GaryGreater Melbourne (Outer), VIC

Great personal service available, local Australian support

published

About the same as previous Telstra but much better support, don't know why I need 30 words, liked the way I could very easily sign up over the phone with a good tracking system and updates through to installation.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much Gary! We really appreciate you taking the time to leave us a review. Have a fantastic day. Cheers, Mel


Mara

Mara

  • 2 reviews

Worst of the worst!

published

Have been with Aussie for around one year now. Worked beautifully the first few months but fast forward to now.. drop outs every day with most lasting twenty minutes and more.

Aussie tried to say it’s the wires underground but why would it work perfectly then suddenly drop out daily?? I’ve had NBN technicians out a few times but still they fail to take responsibility for a horrible service.

I believe I’ve had a stability profile placed on my service for at least a minimum of three months and have spent double the money on mobile data because I am paying $79 a month for a non existent service. Have even asked for my bill to be reduced to reflect the downtime and straight out told no.. time to involve the ombudsman.

Don’t walk, run.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Aussie Broadband
Official RepAussie Broadband

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Questions & Answers

Craigh

Craighasked

I am getting a new ASUS RT-AX88U AX6000 dual band modem. I just want to certain it will be compatible with ABB nbn. Can you confirm this please?

1 answer
Aussie Broadband
Official RepAussie Broadband

We really can't make any guarantees, however, that modem would only be compatible with HFC, Fixed Wireless, Fibre to the Premises, or Fibre to the Curb technologies that have an installed NTD from NBN acting as a modem. For FTTN connections that connect via a phone point in the wall, you will need a modem router which the ASUS RT is a router only. Hope that helps. Cheers, Mel


Rod T.

Rod T.asked

What is the cost of the nbn 50/20 with VoIP and a domain host for one email address

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel


Jack

Jackasked

Hi Guys, would the following modem be compatible with your NBN?
TP Link TD-VG5612

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Jack, yes, that modem should be compatible with all nbn service types and is also listed as being an nbn compatible modem by nbn too. Cheers, Mel


Get an answer from our members and Aussie Broadband representatives

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