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NBN 50 (Standard Plus), NBN 100 (Family), NBN 25 (Standard, Seniors), etc...Reviewer Photos & Videos
TonyOrton63Perth, WA
Nothing extra for $10,00 more
Phone call today wanting to know if swap over. Told them plan I am on, no lock in contract and how much I pay. Their reply to swap over would cost ten dollars more a month. I asked what extra do I get for my $10.00 and answer was nothing. What a joke of a phone call to get customers. Wish star rating went negative. I am NBN and if phoning you better offer better than what I am getting
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Bent EastGreater Melbourne (Metropolitan), VIC
- 3 reviews
Ex-Optus didn't know an ISP could be this good. Well done Aussie BB.
Migration from Optus to Aussie BB was seamless & trouble-free. Managing my ISP no longer chews up big chunk of my day, as it did when I was with Optus NBN.
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SeanLGreater Melbourne (Outer), VIC
- 2 reviews
Simply the best. Connection is incredibly reliable & speeds are consistently 48MBps (50) no matter what time of the day.
Never experienced a drop out since signing up. Spoke to an AU speaking person in billing and they bent over backwards to answer my Qs. Will never leave, awesome company :)
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I'm impressed!
I signed with Aussie Broadband in July 2022 when the NBN became available. The set-up procedure was easy and staff were always courteous and helpful. I've had no dropouts to date and no reason to have to call them. For their part, Aussie Broadband don't call me and that suits me fine. I suppose the real test occurs when there is a problem but I've had none, so, I'm very happy.
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Pat
- 2 reviews
- NBN 25 (Standard, Seniors)
- Verified customer
Don't know if I will ever get internet
I received only appalling communication and inefficiencies with this company. I signed up to Aussie Broadband immediately after moving to my new address on 15/1/20 hoping to get internet connection as soon as possible because I needed it for work. The first modem ordered was returned to sender by AusPost for reasons unknown on 22/1/20. After multiple phone calls, Aussie Broadband refused to dispatch another modem until they received the returned modem. When they finally agreed to express post another modem to me, they charged an extra $5. Today...Read more
, 24/1/20, I received notice that the modem would likely arrive next Wednesday, 29/1/20. Two weeks to receive a modem from signing up is appalling from any internet service provider. If you actually require an internet connection or would appreciate not having to beg for services you paid for, I would recommend you try any other internet service provider in Australia. At this stage, I don't even know if the modem would arrive or whether the connection will be available when it does.Similar opinion? Write a review on ieatwords.com.au!
Josh A.Central, SA
- 4 reviews
- 1 like
- NBN 100 (Family)
- Verified customer
Up and running from another provider in 30 minutes!!! So happy and the speeds are ****** great!!! 97mbps smooth
Signed up online after hours and they had my NBN FTTN plan up and running in 30 minutes, still can't get over how fast that was. Finally back to the good speeds I was getting with Optus but at a way better price. I made the mistake of trying a small not so well known provider before changing to Aussie and damn I wish I went with Aussie in the first place to save the major headache I had with the cheapo provider and the crappy speeds they were giving me.
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Outstanding service and performance
I wanted a Oz company with Oz based support for NBN when recently moved to regional NSW so went with Aussie. Getting an account and ordering my product was straightforward, email comms and instructions great. Modem delivery timely and setup a breeze. The online billing is great and couple times I’ve needed minor tech support have not waited on hold and techos knew their stuff. Highly recommended!
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Excellent
Only 1 drop out but had excellent communication from Aussie about it as was out of there control. Call centre is non pushy, Aussie people and easy to deal with
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LostKiwiGreater Melbourne (Outer), VIC
- 4 reviews
Awesome
I have been using Aussie Broadband for over a month now. Swapped from another (very unreliable) provider to Aussie Broadband (myrepublic grrr).
As I was already NBN connected then the transfer went through as soon as I was off the phone (< 1 minute). Excellent customer support from aussie broadband and the techs actually are english native. Thanks guys!
Called to opt out of CGNAT 2 weeks later - call answered almost immediatly and finished in less than a minute with a router reboot.
I would definitly recommend Aussie Broadband. Speed...Read more
s are much better than my previous supplier (2x speed for europe downloads with no buffering anymore for HD Netflix) at the same NBN tier (NBN 100) for approx $10 more a month. Given the ease of the changeover and excellent customer service I recommend them wholeheartedly.1 comment
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Such a relief after Telstra!
I took the opportunity when I was changing over to the NBN of investigating companies other than Telstra, my provider at the time, and chose to go with Aussie Broadband. I am so glad I did. The internet is fine, but it is the customer service that is really outstanding, both when I call them, and in letting me know when they are having problems.
1 comment
Official RepAussie Broadband
Fantastic to hear. Thanks so much for your review, Margaret S, we really appreciate it. We're happy to hear that you've outstanding customer service so far. Please let us know if you see anything at a... Read more
ll that we can do to improve the experience. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
Pumping IronSouth East Queensland, QLD
- 2 reviews
Great Service, priced well, and flexible features
Great service, priced competitively, and offers a lot of flexibility for the customer. The provider also offers a lot of features which you can change through your online account to tailor your needs. I have consistently good speeds and I highly recommend trying this service out!
1 comment
Official RepAussie Broadband
Thanks so much for your review, we really appreciate you sharing your experience with us. We're glad that speeds have been reliable so far. If you see anything that we can do to improve along the way, please let us know. Cheers, Mel
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Richard HWestern Australia
- 2 reviews
- NBN 100 (Family)
- Verified customer
Flawless!
After experiencing nothing but pain with iiNet and Telstra, Aussie Broadband has provided me with nothing less than spectacular service and quality of NBN to my home in the northern suburbs of WA.
Highly recommended 100% :)
1 comment
Official RepAussie Broadband
Fantastic to hear, Richard! Thanks so much for your review, we really appreciate it. We're glad the service and support have been flawless. We are always looking to improve our customer experience so ... Read more
if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
John Beaty
- 2 reviews
Perfect for my computers and phones, not so good for TV
I am experiencing a considerable number of dropouts on my TV. It’s not effecting my iMac, iPad and iPhone which have no dropouts. It seems to be the wireless connection between the modem and the TV
1 comment
Official RepAussie Broadband
Hi John Beaty, I recommend getting in touch with our tech support team to troubleshoot the wireless problem with your television more thoroughly. They should be able to get to the bottom of it. Cheers, Mel
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RegGreater Melbourne (Outer), VIC
Ok so far
OK so far
Liked the fact i didn't have to try and talk to someone overseas.
You guys did in a day what Telstra didn't do in two weeks. I sacked Telstra
1 comment
Official RepAussie Broadband
Welcome aboard, Reg. Thanks so much for the review, we really appreciate it. Have a wonderful day. Cheers, Mel
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This is how customer service should be
Hi all,
We have been with ABB NBN50 for 6 months now and have found the service fantastic. We recently rang them to switch over to their mobile phone plans and found how honest and brilliant their customer service people are. We told them what we are paying and the customer service person basically told us that ABB mobile plans although cheaper, we would get better valve elsewhere.
How good is that? My friends have recently signed up to ABB NBN services because of this customer service person frank and honest opinion.
1 comment
Official RepAussie Broadband
Hi Ozzie, we're happy to hear that you're really enjoying our service and our support team's no BS. Thanks so much for your review, we really appreciate you taking the time to share your experience wi... Read more
th us. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
CF76Central, SA
- 2 reviews
- NBN 100 (Family)
- Verified customer
Make the move!
Since moving from Dodo (one of the worst ISP's ever) we've had nothing but joy. The few times we've needed customer service, connection times have been minutes not hours and plus you can actually understand the Aussie agents. We also get twice as fast speeds as Dodo.
1 comment
Official RepAussie Broadband
Wow! We're so happy to hear that your speeds have doubled, CF76! Thanks so much for your review. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel
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Very reliable
Since switching over to Aussie Broadband two months ago we have had no dropouts which compared to our previous provider is an amazing turnaround. At times previously our service was non existent so we are super satisfied with AB.
1 comment
Official RepAussie Broadband
That's great to hear, Reece! Thanks so much for your review, we really appreciate it. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel
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JessSydney, NSW
Awesome Service
Customer service is awesome and no drop outs. I had a few drop-outs in the first 3 days when we first connected but it's really because of the NBN box. Good thing I received 2 so when I swapped it over, no more drop-outs.
The NBN app is a great way to manage bills and look at info. You can also look at outages but I don't think this is too accurate.
1 comment
Official RepAussie Broadband
Hi Jess, thanks so much for your review and for your feedback. We're glad that there have been no more dropouts. We'll pass the outage issue on to our team. Thanks again and have a great day. Cheers, Mel
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GaryGreater Melbourne (Outer), VIC
Great personal service available, local Australian support
About the same as previous Telstra but much better support, don't know why I need 30 words, liked the way I could very easily sign up over the phone with a good tracking system and updates through to installation.
1 comment
Official RepAussie Broadband
Thanks so much Gary! We really appreciate you taking the time to leave us a review. Have a fantastic day. Cheers, Mel
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Mara
- 2 reviews
- NBN 25 (Standard, Seniors)
- Verified customer
Worst of the worst!
Have been with Aussie for around one year now. Worked beautifully the first few months but fast forward to now.. drop outs every day with most lasting twenty minutes and more.
Aussie tried to say it’s the wires underground but why would it work perfectly then suddenly drop out daily?? I’ve had NBN technicians out a few times but still they fail to take responsibility for a horrible service.
I believe I’ve had a stability profile placed on my service for at least a minimum of three months and have spent double the money on mobile data because I am paying $79 a month for a non existent service. Have even asked for my bill to be reduced to reflect the downtime and straight out told no.. time to involve the ombudsman.
Don’t walk, run.
1 comment
Official RepAussie Broadband
Hi Mara, we're sorry that you've had a frustrating experience so far. Obviously, that is not the experience that we wish for our customers. As for underground wires, it is copper and copper does not l... Read more
ast forever so there is a possibility. I'd like to follow this up more thoroughly. I'll be in touch via a PM otherwise you can list a fault reference number here. Cheers, MelSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Craighasked
I am getting a new ASUS RT-AX88U AX6000 dual band modem. I just want to certain it will be compatible with ABB nbn. Can you confirm this please?
1 answer
Official RepAussie Broadband
We really can't make any guarantees, however, that modem would only be compatible with HFC, Fixed Wireless, Fibre to the Premises, or Fibre to the Curb technologies that have an installed NTD from NBN acting as a modem. For FTTN connections that connect via a phone point in the wall, you will need a modem router which the ASUS RT is a router only. Hope that helps. Cheers, Mel
Rod T.asked
What is the cost of the nbn 50/20 with VoIP and a domain host for one email address
1 answer
Official RepAussie Broadband
Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel
Jackasked
Hi Guys, would the following modem be compatible with your NBN?
TP Link TD-VG5612
1 answer
Official RepAussie Broadband
Hi Jack, yes, that modem should be compatible with all nbn service types and is also listed as being an nbn compatible modem by nbn too. Cheers, Mel
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Official RepAussie Broadband
Fantastic to hear, LostKiwi, we're so happy that you're enjoying both the service and the support with us. Have a wonderful week. Cheers, Mel