I contacted them via both live chat and phone, and they're great people. Very understanding and helpful, completely recommend it to anyone who wants to support good work! Keep up the awesomeness!

Ema at Energy Locals went above and beyond to find the best plan and the best deal for me. I'm also happy there's no hard sell or phone calls - just great assistance when you need it. I'm delighted with their service and wouldn't go elsewhere.

I called the helpline to compare my existing plan to something that would be more compatible with the new solar system we installed. The service and attention to detail was great, running the numbers and working out the best plan. Gone with the local savers option and it looks like it will do the job extremely well.

It has been Great! -I moved to Energy locals when i installed Solar, and have been with them for a year and a half. i'm happy with the feed in/out rates $ (in Sydney) - and the fact that there is none of that discounting crap that is rife in the other energy companies. They have an easy to understand bill!
They have been easy to talk to when i have had questions early on when i joined up.
Happy to be with them - Great Company

Support local. Had a billing issues which the managing director stepped in and sorted out the same day. Good to support a local Australian based business that also supports renewable energy.

Saved over $100.00 a year switching to energy locals and found the switch over easy, can recommend it to anyone. Staff very polite and very informative. Recommend to family and friends

Who would have ever thought a young business trying to provide customers with a fair and fresh approach to electricity could ever make a mistake from time to time? Who needs 100% carbon offset power when you might save a few dollars a year giving your money to a company who's happy watching co2 heat the planet? After all, when you're running your air-con 9 months a year who's the biggest winner? Same old story really, people want a change for the better unless it's a minor inconvenience to them. If you really want change then shut up about the small stuff and let the people who are actually trying to make a different do their thing. Peace!!

Happy with the prices. They are not nasty like other companies I have dealt with.
Customer service is brilliant, they have gone far beyond their job description to help me with my bills, and very good at getting back to me. Its actually a pleasure to deal with Energy Locals. I'm very happy.

Have been with Energy locals for a year and a half but am now moving, so thought I'd look around again to compare with other companies. I will probably go back to Energy locals as they've been straightforward to deal with, have a great green focus, and are a small provider with good value. Happy to support the business and put my money behind renewable and carbon neutral energy.

I switched to energy locals after comparing retailers on the government comparison website. My agreed peak rate was 25 cents including gst, but on my first bill the peak rate was 32 cents plus gst. I phoned energy locals and they refused to change the rate to my agreed rate - they wouldn't even meet half way.
EDIT: turns out the first customer service guy was inexperienced and the manager is now fixing things. Rates aren't that good though.

I have had such a great experience moving to this company, & initially was driven by their vision of making the world a better place, and using clean energy.
Not only is this product great for the environment, but it is also cheaper, and they are so easy to deal with. Their bills and information are extremely simple, you don't receive thousands of pages of small print, instead, you get simple communication that makes sense.
Well done to this company, and I can't wait to see what they do next. Please get gas, so I can move to your gas too.

Focused on renewable energy - good for the environment and works with cool companies like Sonnen and Tesla. Love the Tesla Powerwalls. Switched for grid connection and installed battery under the Tesla Energy Plan. Totally reliable

I Spoke to Adrian and Scott regards some initial issues but everything was resolved quickly and profesionally
thank you for your kind assistance in resolving the issues and my concerns so quickly

regards AW

I have been with energy locals for six months and well have had bill shock. My last winter bill was 200.00 more than my last energy provider and the final bill I received the controlled usage has jumped from 25.00 to 90.00 my electricity usage was only 225.00 but was slugged 208.00 in charges supply charge controlled usage and membership. Not good value at all. I had a 500.00 feed in tariff which has pretty much disappeared with these charges

I researched into providers prior to moving and there were a few reasons I went with Energy Locals; their rates were competitive & simple to work out, a carbon neutral policy, 100% Aussie co, & being able to give back to the community. I found the setting up process easy, friendly & competitive & have now been a customer for almost 12 months with no problems other than those from the grid itself. Despite offer from other companies I've no reason to go anywhere else.

Put prices up before I even got my first bill. Changed back to AGL didnt realise I was with energy locals for another month (AGLs fault there) but I was not waiting for a bill due to this completely missed the bill within 3 days of due date found out about the bill when I started getting threats that it was going to a credit collection agency within days and receiving continuous phone calls from the call centre dispite bill being paid they havent even given it enough time to clear. There is not even 1 upside to this scamming company

Cannot fault this company so far. Yes there have been some hitches, but nothing that they havent bent over backwards to fix. My power bills are lower than I ever expected.