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Incredible customer service, always personal and friendly.
Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend
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Lorraine RobertsonCentral Queensland, QLD
Great help in a time of need.
I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
Lorraine Robertson
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Vicki TierneySouth East Queensland, QLD
LPE showing compassion and sensitivity in these trying times.
Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in.
The company has always been most approachable and quick to process any changes to personal information details etc when requested.
We look forward to continuing to receive the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you.
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Thankyou
Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers
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TellsSouth East Queensland, QLD
Made a good choice.
Moving from Far North Qld, we had to change provider & also had a choice which don’t get in the Far North. We were told about you & right from first conversation was very impressed. Appreciate the reduction during this sad time of COVID -19. Hope all staff can stay safe &well.
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PatrickSouth East Queensland, QLD
Exemplary managed company with a caring attitude
We switched 90 % of our owners accounts to LPE last year and they've just informed me they have reduced their electricity rates to help people cope with their bills during the current Covid-19 crisis. What a commendable corporate and humanitarian attitude. If more companies took this approach we’d be a stronger nation. I will make additional efforts to recommend LPE to friends.
Patrick Owner / Manager Noosa Boutique Apartments
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MikeSouth East Queensland, QLD
Great service
I was sceptical about a service running electricity for my whole building but it has worked out cheaper. Also in light of losing my job due to COVID19 they organised for my bill to be paid by a government help service. Ten out of ten.
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Thank you
Very much appreciated the reduction in the usage rates during this time of COVID-19. You didn't have to but you have and it is a very kind act to offer the community.
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Exceptional Service from Damien and Team
I have been with Locality for over 3 years now and never recall a time or a situation where I was dissatisfied with their service. They have always resolved my queries promptly (not that I had many).
Damien - All the best in navigating your business through these unprecedented times.
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GillianSouth East Queensland, QLD
Please I changed to LPE
We changed to LPE as they are a local Sunshine Coast Company. There is no overseas call people, its your local people that look after you. My work have also changed to LPE. Nothing is to big or to small, no question or query to painful. They are always there to help and look after you - the Customer. And what is most important we support our local company.
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Duane W.South East Queensland, QLD
Very good company.
I met the team at the home show about a year ago, my power bill is substantially cheaper, for the first time ever I have a relationship with a utility company. Very happy - 5 Stars.
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John SmithSouth East Queensland, QLD
Disgusting Energy provider
If i could get rid of these lot i would, but they are commissioned to the apartments i live at. Despite a world pandemic occurring at the moment, they still threaten to turn my power off because i am a couple of weeks late. The rest of the world are understanding, why are you any different? Disgusting
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GlendaSouth East Queensland, QLD
Adding concession card to my account
Ashlee had my concession card activated onto my account within minutes. This has almost halved my power bills. Thank you LPE this will help me immensely.during these difficult and trying times
1 comment
LPELocality Planning Energy
Hi Glenda, thank you for your kind review, LPE are here to support our customers wherever possible in saving money on their electricity. Have a great Easter
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KathrynSouth East Queensland, QLD
Salesperson was forceful and dishonest.
Declined switching several times but they wouldn’t leave me alone. Kept coming into my work even after asking them to stop. Gave in on 5th contact. Was explicitly told my daily supply charge would be cheaper (as I use barely any electricity anyway, 90% of my bills are just the daily supply charge) - this was untrue, just checked the bill and I’m paying an extra 12c per day! Cannot get into contact with them as I work during their opening hours (maybe have a weekend or after hours phone line?). Asked to be billed monthly like my old, much better company, but still receiving quarterly. The two young girls who harassed and lied to me have left a very sour taste in my mouth. Switched back to AGL today, good riddance.
1 comment
LPELocality Planning Energy
Hi Kathryn, our sales reps should not be revisiting houses/businesses who have already declined joining LPE, nor should they be promising to bill monthly when this is not possible with a basic meter. ... Read more
I would appreciate it if you could call me on 1800 040 168 or email me at [email protected] so I can obtain your address and look into this further for you. Kind Regards Shelley BrookesSimilar opinion? Write a review on ieatwords.com.au!
unhappySouth East Queensland, QLD
cheap electricity your having a laugh
$220 for 39 days of electricity was better off with energy Australia but where im living in robina gold coast we are not allowed another supplier so they have got me by the bollocks
1 comment
LPELocality Planning Energy
Sorry to hear you are unhappy with your recent bill. We pride ourselves in being able to offer our customers one low flat rate. There are a number of things that can cause your bill to increase and we... Read more
would welcome a conversation with you to discuss your usage and complete a bill comparison using your previous suppliers bill. Please call me on 1800 040 168, kind regards ShelleySimilar opinion? Write a review on ieatwords.com.au!
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Sharee74South East Queensland, QLD
Terrible service
Poor communication - we did not receive a notification that we should have when we signed up. A few days later when I still hadn't received anything, I called them to be told that the welcome pack should have been sent to me but hadn't for some reason.
Then when I submitted a move out form, still no communication. Turns out that they never received it even though I had definitely submitted it. So now we will continue to be charged until somebody goes out to the property to read the meter, including daily charges beyond the date we required the service.
This company is obviously either really good or really bad with their customer service. Unfortunately we received the really bad end of the deal.
1 comment
LPELocality Planning Energy
Hi Sharee, as confirmed in our complaint letter we can confirm that you were sent a welcome email and a site transfer email by LPE to the email address you provided. We received no confirmation that t... Read more
hese were not delivered and suspect they may have gone to your junk email. LPE cannot be held responsible for this. In relation to the move out form you completed and as confirmed in our complaint response, our system did not send confirmation however after receiving your complaint we have now added an automated message confirming a move out has been received and will be actioned.Similar opinion? Write a review on ieatwords.com.au!
Dell J.South East Queensland, QLD
Exceptional Service
Feeling glad to be a customer of local power company. Local support team, simple billing as low flat rates with no conditional and misleading discounts. Being served like never before!
1 comment
LPELocality Planning Energy
Thank you for your 5 star review, as an all-Australian company we appreciate your support. Kind Regards Julie
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RixSouth East Queensland, QLD
Invoices are misleading, GST is not displayed right
GST is displayed at 20% instead of 10%,
1st invoice was displayed correctly and the following 2 have changed.
Staff say if you add it up manually its correct.
What they are doing is misleading.
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CustomerSouth East Queensland, QLD
- 3 reviews
Excellent professional skills of staff (Tia and Alex).
I'd like to compliment two (2) of your employees (Tia and Alex) for the excellent service, professional manners they showed recently. Their impeccable and exceptional psychological skills helped to sort my concerns about new service, which is going to be installed in our area soon. I had plenty of questions and a lot of worries... Their patience and professionalism exceeded my expectations, calm me down. Their way of interaction helped me to change my mind and take the company's offer. I hope the new service will not disappoint me and will be on the same level as your staff's skills (Tia and Alex). Thank you.
1 comment
LPELocality Planning Energy
Thanks for taking the time to share this feedback. Its great to know our sales team are going above and beyond for our customers. Have a great day, regards Julie
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JanelleSouth East Queensland, QLD
Poor experience with saleswoman.
I may have considered this as an option. Even though I am happy with my current supplier for my business. I support local businesses whenever possible. But, the experience with the sales woman today has put me off totally! Her approach was very unprofessional and quite rude.
Maybe a good idea to have more training for your sales reps.
1 comment
LPELocality Planning Energy
Hi Janelle, I am sorry for the disappointing experience you have had. We also support local businesses and we would appreciate some time to discuss your experience in greater detail so that we can imp... Read more
rove and ensure this does not continue. Could you please call on 1800 040 168 between 8:30-5:00 M-F and ask to speak with Paul. Regards, Paul Wilson General manager OperationsSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lagunagirlasked
My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.
1 answer
LPELocality Planning Energy
Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley
David S.asked
What is the current rate for power
1 answer
LPELocality Planning Energy
Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley
Julie Trindallasked
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
2 answers
LPELocality Planning Energy
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to [email protected] so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.
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LPELocality Planning Energy
Hi John, we are working closely with all of our customers during this difficult time. An email was issued to all customers on the 27th March confirming we were suspending all late payment fees and dis... Read more
connections until further notice. We are reaching out to our customers asking them to make contact with us so we can discuss your financial situation and the best way we can help you through this difficult time. There are government assistance schemes we can discuss with you and we have a financial hardship program available to all customers experiencing sudden financial hardship. More information can be found on our website https://localityenergy.com.au/privacy-hardship-policy. We look forward to hearing from you 1800 040 168