Reviewer Photos & Videos
GREAT SERVICE
i have been with click since two and a half year, really likt the way they do monthly installments infacts most of the time i don't have to pay a single cent as i get great discounts.
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Perfect
Good electrical company gives you discounts on your bills when you pay on time I recomend click energy they also have helpful staff. They are very reliable with there service
1 comment
Click E.Click Energy
Hey Nicoletta, thank you very much for your pampering remarks. Customers like you are an important reason for our very own existence. It is always comforting to know that the efforts we put in are app... Read more
reciated by the people whom we have sworn to serve. Thanks much for the feedback! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
No fuss service
Easy to join and change direct debit online. One of the quickest providers to link the service as well as being very competitive price wise. Has been a no fuss process.
1 comment
Click E.Click Energy
Hi there, Hannah, thanks for dropping us a positive review. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy
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Jennifer KorelinSydney, NSW
- Verified customer
Wonderful, friendly, reliable energy company.
We have electricity and gas, the connection process was relatively fast and we have only ever had one power out during horrendous weather which was back on by the morning.
1 comment
Click E.Click Energy
Hi Jennifer, thanks for the great feedback and for switching. We're happy to know the set-up of your accounts went by smoothly. We do our best to give our customers the quality service they deserve. W... Read more
e'll keep up the good work. Have a nice day! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
PeteSouth East Queensland, QLD
- 2 reviews
Very cooperative company.
They put me on a cheaper plan a while back. Costs slowly crept up so I called them and I was offered a new plan which came in cheaper. They are very responsive to my needs.
1 comment
Click E.Click Energy
Hi Pete, thanks for the great feedback. We are happy to know you are impressed by our services such as the plan that was offered to you that can help you save more. We appreciate you being one of the ... Read more
loyal customers of Click Energy. We'll keep up the good work. Have a nice day! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
LeonieGreater Melbourne (Outer), VIC
Excellent
Electricity and gas. Our utilities were connected within 12 hours. No problems as yet. Seamless process. The customer service person was amazing and very helpful. Thank you very much Click
1 comment
Click E.Click Energy
Hi there, Leonie, thanks for choosing us as your retailer for this great feedback. We're happy to know the set-up of your accounts went by smoothly. We do our best to give our customers the quality se... Read more
rvice they deserve. We'll keep up the good work. Have a nice day! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
Very helpfull
I called today the first time the operater that answered was a little rude .when l called the second time the operater was very helpful and kind.then for the issue to be resolved properly he made sure l speak to someone else that answered in credit team and she was absoultly beautiful.Sorry didn't get any names.After that is was all well thank you.
Regards muna allouch
1 comment
Click E.Click Energy
Hi there, thanks very much for the great feedback on our customer service team. We're glad to know you are satisfied with our services. I'll pass on your comments to the rest of the team. Have a wonderful day! - Harris, Click Energy
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AgustinGreater Melbourne (Outer), VIC
The best company we ever had.
It’s perfect both electricity and gas. We had click energy in one click. You can always rely on the company if one has a problem whether simple or not.We will absolutely recommend click energy to our friends as not only it is a very good company but the staff are all accomodating and helpful till your queries are answered. Keep it up. Well done.
1 comment
Click E.Click Energy
Agustin, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy
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LorenaGreater Melbourne (Metropolitan), VIC
Fair company
The service its great, call centre is responsive and I didn't face any issue with them. I just need to call them twice because I needed some questions about my account and then another call to transfer my account, which means good service in general.
1 comment
Click E.Click Energy
Hey there, Lorena, happy to hear it! Thanks for sharing your experience! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy
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Do not use Click Energy
They are scammers!!! Found them ok in the beginning but unfortunatelythey are unprofesional using this situation to charge electricity more then usual.I am not at home, work all day as usual not even using air condition and received invoice $50 higher! I will change them for sure.
1 comment
Click E.Click Energy
Thank you for your feedback, Vesna. It sounds like something has gone wrong here. I'd love to look into it and see if I can help you out. Would you mind sending your details to me directly at socialme... Read more
[email protected] and I will investigate and get back to you? Thanks. - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
Brad M.South East Queensland, QLD
Easy to change to a better plan
I rang to just see if we were on the best plan and the consultant did a calculation based on my last bill to check the best plan for us and we have ended up on a much better plan that has saved us heaps. I could not be happier.
1 comment
Click E.Click Energy
Hey there, Brad, thanks for the great feedback. We are happy to know you are impressed by our services such as the plan that was offered to you that can help you save more. We appreciate you being one... Read more
of the loyal customers of Click Energy. We'll keep up the good work. Have a nice day! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
MaggieSouth East Queensland, QLD
Great Service
I changed to Click Energy a few years ago for a better rate and when I downsized my home I stayed with them. Any issues I’ve had (very few) have been resolved very quickly and always to my satisfaction.
1 comment
Click E.Click Energy
Maggie, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy
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Perfect, would recommend to anyone
Got connected to both electricity and gas to my new house and it was quick.
Always been happy with click energy and never had a problem. Very reliable Company would recommend anyone to them .
Thank you click energy .
1 comment
Click E.Click Energy
Thanks for the nice review and for choosing Click Energy as your retailer, Bill. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy
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KarynSydney, NSW
Great company
Never had any trouble with this company. They are always most helpful if I need to call them. And very happy with my energy prices. I have gas and electricity.
1 comment
Click E.Click Energy
Karyn, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy
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RobertSouth East Queensland, QLD
- 3 reviews
Good service
Contacted them about updating payment details. This was achieved without too much fuss. As an afterthought decided to check our electricity plan, which was upgraded with cheaper rates etc. Will have to wait to see if all is good.
1 comment
Click E.Click Energy
Hey Robert, happy to hear it! Thanks for sharing your experience! We're glad to know you are satisfied with our services. Here's to many more years of providing excellent service to you. - Harris, Click Energy
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MumtazGreater Melbourne (Metropolitan), VIC
Excellent service
Very swift in responding to calls and very friendly staff. Usually you resolve issues in single call without having to wait on unnecessary waiting tones. Hence I recommend click energy to all.
1 comment
Click E.Click Energy
Thanks very much for the great feedback on our customer service team. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy
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Mi Y.Sydney, NSW
- 2 reviews
Complete scam
Was told by phone operator that if I switched both gas and electricity I would get a egift card so I joined. It never came. Was told to wait a month so I did so. Then I was told that I should’ve signed up through the internet not via phone if I had wanted it. Ridiculous as after sign up I was bombarded by multiple phone operators for a good month. Complete scam.
No idea how they get their readings as I took photos of the meters when I moved into my new property then regular ones thereafter. The readings written on the bill were completely different.
1 comment
Click E.Click Energy
Thanks for letting us know. It sounds like there have been few issues here. I would like to get this sorted for you. Are you able to send me some of your details and I will look into this and get back... Read more
to you? My direct email is [email protected]. Thanks. - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
Great service
Electricity connected and have not experienced power failures
Anytime I have rang service line consultant has been able to solve my issue without fuss, friendly helpful service delivered every time
1 comment
Click E.Click Energy
Hey there, Bronwyn, happy to hear it! Thanks for sharing your experience for the great feedback to our customer care team. Definitely good to hear that you're happy with our service. We always make su... Read more
re that we give a great customer experience. - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
IssaGreater Melbourne (Outer), VIC
perfect services
two types of power gas and electricity, and the process was simple and easy,the team was good, friendly,and honest.they made connection very fast, I'm very satisfied to deal with this company
2 comments
thanks
Click E.Click Energy
Thanks for the switch and for the great feedback on our customer care team, Issa. We're happy to know the set-up of your accounts went by smoothly. We do our best to give our customers the quality ser... Read more
vice they deserve. We'll keep up the good work. Have a nice day! - Harris, Click EnergySimilar opinion? Write a review on ieatwords.com.au!
DamienSouth East Queensland, QLD
Do not use Click Energy
Found Click to be ok for years and now the bills are very erratic. Received the latest one for $1189. The bills never make sense now how they are calculated. Always estimated even though the meter is read.
Have tried to call but with covert 19 conditions they have packed up their office and call goes nowhere. Have left emails but no reply apart form the auto received message saying they will be in contact soon. Now received a overdue letter and demanding payment 22/4/20 or a late fee will be incurred. Thinking of going elsewhere.
2 comments
Click E.Click Energy
Thanks for letting us know about this, Damien. It sounds like there have been few issues here. I would like to get this sorted for you. Are you able to send me some of your details and I will look int... Read more
o this and get back to you? My direct email is [email protected]. Thanks. - Harris, Click EnergyI have just sent an email to the email address above and it doesn’t go anywhere. What have you got to do to get any service from Click energy honestly.
Click please contact me via email on one of the... Read more
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Questions & Answers
Peterasked
Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter
1 answer
Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter
Phantomasked
Where is my bill which is due now?????
[email protected]
No answers
Joanneasked
Do you have discounts for pensioners?
Do you have “off peak” rates?
No answers
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Click E.Click Energy
Hey there, thanks for the great feedback. Great to know you've had a great experience. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Harris, Click Energy