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Reviews

3.9

5,273 reviews
5
(3,291)
4
(677)
3
(60)
2
(113)
1
(1,132)
  • Transparency
    4.2 (966)
  • Customer Service
    4.4 (1,282)
  • Rates and Fees
    4.1 (1,232)
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James

JamesSouth East Queensland, QLD

Easy setup and friendly staff.

published

We were setup with the hibiscus solar plan and had a very smooth process, the staff were friendly and experienced with setting up the referral deal.
Cheers for the service Click Energy.

Transparency
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ServicesElectricity and Solar Buy-Back
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1 comment
Click Energy
Click E.Click Energy

Thanks for dropping us a positive review, James. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

No sure yet, get back to me after first bill

published

I had electric power installed. Received my first bill this week, I contacted Click agent regarding pensioner rebate. Agent took my pension card details and will advise me when necessary confirmation obtained
from social welfare. Agent also gave me an excellent explanation regarding payment of bill which
I like. Cannot recall exactly how long set-up took. I would say almost immediately after contract ? advised.
No problems with power drop outs.
Am very satisfied with first bill

Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back
1 comment
Click Energy
Click E.Click Energy

Thanks for the nice review and for choosing Click Energy as your retailer, Jim. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Dean

DeanGreater Melbourne (Metropolitan), VIC

Find click energy knowledgeable, honest with a good balance of integrity and responsiveness.

published

Installation of power on time personal and professional best result I have had with a business, click energy has a great team of individuals who have been trained to be the best team players in the energy sector.

Transparency
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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Dean, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

The reviewer stated that an incentive was offered for this review

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Jan

JanSouth East Queensland, QLD

Responsive and thorough

published

Electricity connection is still in the transfer process. Verbal and written explanations were given as required along the way. Final connection to Click will occur in 6-8 weeks. I am so far very happy with what Click has offered so far.

Transparency
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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Hey there, happy to hear it! Thanks for sharing your experience! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

General question on rebates

published

I wanted a answer to a question on rebates as to my right to get a benefit as I am a pensioner as well as my wife, when is it paid.

Transparency
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ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Thanks for the feedback, Steven. If you will need assistance, I recommend you send an email directly to me via [email protected] and I will be happy to help. Thanks. - Harris, Click Energy

They care

published

I installed solar power last year and Click has been very helpful with my usage. For gas usage I also get a very good discount and with all the credits.
The best company I've experienced !

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ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Click Energy
Click E.Click Energy
Hetti

Hetti

  • 2 reviews

Click energy customer care team was awesome. Resolved my issue quickly and efficiently. Love it.

published

A great customer service experience from Click energy team.I love the service offered by them. I would love to recommend anyone to use Click on their energy requirements and rates are good too.

ServicesElectricity, Gas and Solar Buy-Back
1 comment
Click Energy
Click E.Click Energy

Hetti, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

Change the meter number

published

Customer service team members are always very helpful and willing to resolve any issues and have provided great service.I had a problem so I don't speak English but a translator was asked to help me provide all the information. Thank you very much for your cooperation with me

Transparency
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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Istar. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Don’t recommend

published

The bills were never clear always charging for what ever they want. As I was moving out I decided to close the account, I call them, they did it, they send me the email confirming that. 2 months later I keep receiving bills from them, I called them again apparently it was not closed. The staff is really unqualified, they policy makes no sense, they make mistakes and you end up paying for them, wouldn’t recommend it to anyone. Btw closing fee is $171, that is way too much.

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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy
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Cancelled service

Cancelled serviceSouth East Queensland, QLD

Incorrect address

published

The address was recorded wrongly and the account was cancelled without Notice. The transfer didn't effectand we were not updated, beyond receiving an email stating signed sealed and delivered (the email didn't have any reference to the address associated).
We were disadvantaged as a result as was the previous account holder for the same address who is still being charged by their carrier.
We had to start a new account and are waiting for that to be verified.

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ServicesElectricity
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Shell

ShellSouth East Queensland, QLD

  • 2 reviews

Great service

published

Great service prompt with answering my call solved my issues first time would highly recommend Click Energy to anybody looking to save some serious money friendly helpful knowledgeable staff always will to help

Transparency
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1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Shell. I am glad to hear we were able to quickly resolve your enquiry. Here's to many years of providing good service to you! - Harris, Click Energy

Cathy

CathySydney, NSW

  • 2 reviews

Help when I needed it

published

Everything was handled for me and I didn't have to worry about a thing at a time when my life was in complete mess. So grateful for the helping hand.

Transparency
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1 comment
Click Energy
Click E.Click Energy

Cathy, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

Heather

HeatherSouth-Eastern Region, NSW

Excellent service yet again.

published

Customer service team members are always very helpful and willing to resolve any issues and have provided great service for many years to us. One very happy customer yet again. Highly recommend click energy to anyone wanted great service at a great price.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Click Energy
Click E.Click Energy
Dorothy P

Dorothy PRichmond-Tweed, NSW

Elevtricity

published

3 days ago l waited over 30 min for someone to respond to my call. Nrxt day l waited 13 min foa a response, thenrang again on new customer line, he put me through to wait AGAIN to wait a LONG time. Issue of receiving a seniors discount should now be solved. I have had my seniors discount before with you, why was it taken away??
Thank you

ServicesElectricity
1 comment
Click Energy
Click E.Click Energy

good energy and gas

published

im geet help every time his good energy and gas help peapel Electricity and gas. Our utilities were connected within 12 hours. No problems as yet. Seamless process. The customer service person was amazing and very helpful. Thank you very much Click

Transparency
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ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

The reviewer stated that an incentive was offered for this review

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hayley1111

hayley1111VIctoria, 3564

  • 36 reviews
  • Verified customer

Great solar rates and good service on the phone

published

I changed from red energy to click energy due to higher PFIT for my solar account. Means I get money back each month and so I have to call click energy to get reimbursed. Phone wait times is short and my transfer is done quickly.

Transparency
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ServicesSolar Buy-Back
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1 comment
Click Energy
Click E.Click Energy

Hey there, happy to hear it! Thanks for sharing your experience! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Awesome!

published

I have gas and electricity with click. They have been absolutely fantastic! Their customer service is amazing. Love that the bills are monthly. You don't get a bill shock.
They're awesome! Thank you Click! :)

Transparency
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1 comment
Click Energy
Click E.Click Energy

Competitive prices

published

Click offer competitive prices and the monthly billing is great for budgeting. The invoice arrives by email at the same time every month. We changed to another supplier and came back to click within 3 months. The call centre staff are really easy to talk too and organised the move in one phone call

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ServicesElectricity and Solar Buy-Back
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1 comment
Click Energy
Click E.Click Energy

Thanks for the nice review and for choosing us back as your retailer, Keith. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Ujjwal

UjjwalSydney, NSW

Click Energy

published

Already installed by builder agent. Just activated on my name. Click energy is good. Nice to have. Will recommend to everyone. Australia's experience is good so far... way to go :)

Transparency
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ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy
Navin

NavinGreater Melbourne (Outer), VIC

This is perfect

published

The setup process was so simple just did it online.The time frame was 10days but it happened to be very quick too. The power is very reliable. I didn’t experience any dropouts.

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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy
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Questions & Answers

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????
[email protected]

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers

Get an answer from our members and Click Energy representatives

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