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Reviews

3.9

5,273 reviews
5
(3,291)
4
(677)
3
(60)
2
(113)
1
(1,132)
  • Transparency
    4.2 (966)
  • Customer Service
    4.4 (1,282)
  • Rates and Fees
    4.1 (1,232)
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Adam S.

Adam S.Murrumbidgee Region, NSW

Trust me dont sign up

published

Never sign up with these guys they are scammers expensive rates they think i was a bank or something trust me stay away from this company the end click energy what a waste.

1 comment
Click Energy
Click E.Click Energy
Vanessa C.

Vanessa C.South East Queensland, QLD

Great value

published

I was surprised with the quote as I thought I had a good deal with my previous provider, I was wrong. Easy sign up and great value. Have been kept up to date along the way and now know I can save on my power.



1 comment
Click Energy
Click E.Click Energy
Anne-Maree A.

Anne-Maree A.South East Queensland, QLD

Great service, discounts, takes the worry out of bills

published

Quick, easy, electricity, didn't have 2 do anything. Took over notified previous contracted, dud the reading. Timeframe was 6 weeks, told other tenants in units about Click Energy, great service

1 comment
Click Energy
Click E.Click Energy

Hi there, Anne-Marie, thanks for this great feedback. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy



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Ahenry

AhenrySydney, NSW

  • 2 reviews

Great communication

published

Connected my electricity and gas. The follow up process seemed pretty straight forward the online application was easy to follow. The male person I spoke on the phone was also helpful and friendly.

1 comment
Click Energy
Click E.Click Energy

Hi there, thanks for the great feedback. We're happy to know the set-up of your account went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Harris, Click Energy

Ozzie

Ozzie

  • 3 reviews

Better deal

published

Transferred my gas account to Click. Better price, particularly supply charge. Easy to transfer, well explained, and no hassles. Ex Simply Energy customer who were difficult in the extreme to deal with.

1 comment
Click Energy
Click E.Click Energy

Hi there, thanks for switching to and for this great feedback. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

David R.

David R.South East Queensland, QLD

Great pricing

published

I have not changef over yet. My change over date is next month. I would love to put a review in once it is all changed over to click then.

1 comment
Click Energy
Click E.Click Energy

Hey David, thanks for the feedback. If you will need assistance, I recommend you send an email directly to me via [email protected] and I will be happy to help. Thanks. - Harris, Click Energy

Angel

AngelIllawarra, NSW

Great and efficient

published

Gas was turned on what else can I say
Set up was immediate this was not an long exercise to initiate
Gas is fine and no problems your representative was helpful

1 comment
Click Energy
Click E.Click Energy

Thank you for sharing your experience, Angel. We're happy to know the set-up of your account went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Harris, Click Energy

Dixie

DixieNorthern Region, NSW

One Click to change

published

Happy with the efficiency and professional way in which my inquiry was dealt with. I just changed to AC Spruce, thank you Click for the options. the response was efficient.

1 comment
Click Energy
Click E.Click Energy

Thank you for sharing your experience. We're happy to know the set-up of your account went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Harris, Click Energy

Electrifying.

published

They kept the power on, which, in modern life, is very handy. Thank you, the rest of what I’m saying is to fill out the 30 word requirement. Have a nice day.

1 comment
Click Energy
Click E.Click Energy

Hey there, happy to hear it! Thanks for sharing your experience! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

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dom r

dom rMelbourne

  • 3 reviews

click energy connection for new home

published

Operator was awesome no issues from my end he promptly answered by requirement. I was able to get through to Click really quickly unlike other services. I am moving house so the change requirement ordered was simple.

1 comment
Click Energy
Click E.Click Energy

Just a massive scam

published

I had electricity connected in May of 2022. My first bill for June $24.55 and my second bill for July, was $134.11. After trying to save energy, my bills went down a tiny bit, until january, when it reached a total of $13. In April of 2022, I opted out of electricty with Click energy, as I was moving out. When I viewed my total usage over the last twelve months, the usage from the previous months had jumped, and I suddenly owed money. Click energy is very unreliable. My bills never evened out, and they were always trying to up-sell me. I still have an ongoing battle/dispute with them over my previous bills, and am investigating why the total usage as of April, reads different to the monthly bills I received.

1 comment
Click Energy
Click E.Click Energy
Megan P.

Megan P.South East Queensland, QLD

  • 3 reviews

I'm leaving Click Energy

published

I have just electricity connected through Click Energy. At first I really liked them, they were quick and efficient and easy to communicate with. I've always been on time with my bills. This quarters bill however was about $400 higher than usual even though absolutely nothing has changed. Rang them and you can only communicate with them via a messaging system. Asked for the bill to be looked at and the refused, asked for a payment plan as with the virus we have had work hours drastically cut, this was also refused. The man on the phone was extremely rude and we have decided to change providers due to this.

1 comment
Click Energy
Click E.Click Energy
Swarnika

SwarnikaGreater Melbourne (Inner), VIC

Good, But need Confirmation and access to my account dashboard

published

Electricity only, i don't have gas connection
Over Call set up process was over call under Amway IBO benefits
not so far, no issue so far although i haven't get access to the account

1 comment
Click Energy
Click E.Click Energy

Thanks for the positive feedback. If you will need assistance, I recommend you send an email directly to me via [email protected] and I will be happy to help. Thanks. - Harris, Click Energy

N/A was only account quiery

published

Quietly on power bill which I thought was excessive compared to previous bills never had one as large as this if this is normal power prices are way over the top

1 comment
Click Energy
Click E.Click Energy

Thanks for the feedback. If you will need assistance, I recommend you send an email directly to me via [email protected] and I will be happy to help. Thanks. - Harris, Click Energy

Lucy

LucyGreater Melbourne (Outer), VIC

Exceptional customer service!

published

Had to get a new account, first time ever doing this. Wish I had gotten the name of the customer service operator, she was very helpful and lowered my anxiety greatly.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Lucy. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

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Maria Tua

Maria TuaSydney, NSW

  • 3 reviews

Donr ever sign up on this company it's a ripoff

published

I sign up last year from an agent who convinced me that my bill be less than what I paid from energy..so far I paid almost twiceand when I today to compare it to energy I could have paid only $300+ as compare to what I spit them for $600+
They dont have my solar rebate which per bill its has 0 reading on it.
Thye rip.me off for 3 quarter I think..
I should have transfer from the beginning.
Whar a ripoff..
Thye even give u penalty if u dont paid the advanced payment which I complained fee month ago as I got delayed paying the advance payment. What a company..they should be ashamed and dont even offee.this to anybody.

2 comments
Click Energy
Click E.Click Energy
Maria Tua
Maria Tua
Real Customer

Real CustomerGreater Melbourne (Outer), VIC

I am leaving Click Energy

published

Setup for the service was easy but once a customer that is where the ease stops. The call center is a long and exhaustive experience every time you need to contact them. And that for me was regular. At one stage I was overcharged $4000 And it took months to sort.

1 comment
Click Energy
Click E.Click Energy
wombats

wombatsSouth East Queensland, QLD

absolutely no support.

published

We had the hibiscus plan installed and then 2 weeks later we had to change and upgrade our system. I called the support number so I can upgrade my plan and also have the monthly amount changed that they take out of our account.
There has been no answer from that number now for one week and I am still waiting for my email to be answered.
The number for new connections still works lol. Have called it twice and they cannot help me. Their building has closed shop for the coronavirus and a small team are working from home. The message on the line just says try again later and closed for an emergency. I have emailed again, will give them 24 hours to call otherwise I am forced to change providers.

2 comments
Click Energy
Click E.Click Energy
wombats
wombats

Thanx Harris,
A representative called 2 days after I posted this and things were sorted. Just a shame that you do not employ more people in this time of need. 2 weeks was a long time to wait for an existing customer.

Norma

NormaSydney, NSW

Good customer service and fast

published

Electricity installed set up process is extremely easy and quick the guy who I was chatting with told him I am moving in this particular date so when I moved in power is on, no experienced dropouts

1 comment
Click Energy
Click E.Click Energy
Cath L

Cath LNew South Wales

  • 2 reviews

Very good tele operator

published

-Electricity and Gas are installed
-Very fast set up as I told the tele operator I would move in very soon, he was very and efficient
-I just moved in for a few days I can’t tell more, no dropouts so far, I believe Click energy is very reliable as I used it a few years ago

1 comment
Click Energy
Click E.Click Energy

Thank you for sharing your experience, Cath. We're happy to know the set-up of your accounts went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Harris, Click Energy

Page 4 of 264
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Questions & Answers

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????
[email protected]

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers

Get an answer from our members and Click Energy representatives

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