DealsDirect.com.au

These guys take months to deliver the items. they will take 5 days to reply your msg with same standard reply. Please do not get bothered cuz of these guys.

Made the order on the 20th of Dec, and still not able to either track the order delivery status or get any useful response from the customer service. Can’t believe that the ETA stated on the website is 27th of Dec, and after a month, the item is still not able to track and most likely it still sits at the supplier’s warehouse. Sent a few message and request a refund, but very slow reply and never got any useful update.
Please refund my order!
Invoice number: 30657122

I placed my order on 4/12/19 with an indicated delivery time before Christmas. The delivery wasn’t shipped until after Christmas and didn’t arrive until 16/1/20. None of my messages were replied to. No updates or explanations were given as to why my order was delayed. No option of a cancellation or refund. What was supposed to be a lovely Christmas gift for a family member turned into a real disappointment. A little communication could have gone a long way but the sheer lack of it is quite frankly infuriating. I would not recommend this place to anybody.

I find shopping at Deals Direct a positive experience. As will happen with on line shopping, I make mistakes like any customer. I have found the customer service excellent. I usually assess what I consider a fair response (voucher or refund? pay for return or free return? etc) . On every occasion my assessment has been accepted, and I've had a variety of vouchers, refunds, paid and unpaid returns. On occasion the site has advertised a product which hasn't lived up to the advertisement - at most I have been asked for photos before the return has been accepted. On those occasions a refund has been provided, at times the product being left with me. I've not had a bad experience yet, and have been a customer for several years.

On the 5th Dec I paid for a xmase tree which failed to arrive I have requested a refund more than 3 times and no response. I have been dealing with this company simce its early days with no issues now it appears they have grown and now cracks are appearing.

Thank you for your Patience - My patience has come to an end!!
Tax Invoice #1847784
Marie Claire Mosaique Votives 3-Piece Candle Set 90ml
Order ID: 166313740
ticket #281328
Item have not been received, no refund has been offered, no matter how may time I have contact Deals Direct via email and asked for this to be done. The customer service is non existent, have made 3 phone call to the customer service (that is a joke) only to be cut off at the end of the allocated time, so not able to speak to any REAL person.

Made purchases on the 5th December, the website had a banner that says guaranteed delivery before Christmas. My estimated delivery states 8-12th December, being the metro area. Contacted deals direct a number of times to follow up but there is no progress on status till today. It stated my purchases were dispatched on 16th December but till today the tracking is not registered with the courier's company (fastway). Deals direct only responded saying the issue is currently under investigation. I made these purchases for Christmas gifts which I couldn't even give on time. They shouldn't have advertised guaranteed delivery before Christmas.Please also note their response will take few days. Order no: 30586059.

Chrissy presents ordered 1 dec. Several still not delivered! No reply to messages. Shocking service. Added expense as I now have to buy substitute gifts not easy in a rural area!!

Atrocious customer service. I placed an order on the 2 December. It's the 23rd and it hasn't even left their premises. Despite several messages I have heard nothing back. Disgraceful.

Dont buy unless your willing to wait, customer service takes a few days to reply, no call option is annoying. some items wrong BUT refunded. Estimated shipping well off.... Overall the products i have recieved that are correct are great. Will buy from again but 2-3 months before needed.

Ordered a number of items in early December. Only one has been shipped to date even though the others say they were ready to be packed and dispatched over a week ago and one cancelled today. Unlikely to have pre-Christmas as needed. Never using again.

Placed an order on the 4/12, told it would arrive around the 10/12. Now the 18th and my order hasn't even been dispatched.! No communication to inform me of the delay and no replies to numerous messages sent via their app. Wont arrive for Christmas now. Extremely unhappy. Order#: 30577509

Delivery times on website are a joke and in no way an indication of when items will arrive. Communication is poor with generic answers being sent. Still waiting on many items which are now unlikely to arrive in time for Christmas which is dissapointing. Now seeking a full refund

Ordered 3rd and 4th of Dec for Christmas gift. Their web site said the items arrived there on 10th of Dec however, they haven't dispatched yet due to unknown reason. I need to go overseas with them on 28th of Dec, if they are not delivered by then, they will be useless. In addition to that, since my family will be home at the end of January, the delivery might be returned back to DealsDirect when I come back home. No email response and I can't call them since there is no phone number in their website. I will not buy anything from this horrible company.

Ordered an item on the 4th of December, did not receive a confirmation email that my order was successful.
Signed into my dealsdirect account and estimated delivery said between the 10-12th of December. I hadn't received my package on the 13th, so I contacted via their contact system online and they haven't answered me. Messaged again on the 16th and still no contact has been made.
I am highly disappointed with the lack of communication and customer service levels from dealsdirect. I am now one Christmas present short and I am still no closer to receiving my product than I was when I ordered it.
Very disappointed. Will never shop here again.

Ordered dresses on Nov 16th as Deals Direct said they would be shipped from Australia, this was the only reason I bought them as I needed one of the dresses for dec 8th expected delivery was Dec 2nd, as of today December 14th my dresses have still not been dispatched as Deals informed me after I contacted them that there was a delay with the delivery from the USA???? DISGRACEFUL DECEITFUL CONDUCT.

Was told 13 days before Christmas that the personalised gift I had purchased had sold out. I wasn't told this when I purchased it on 26th on Nov or even on the 10th of Dec when I enquired on its whereabouts. It's not the first time this company had stuffed me around either.