Dell product is exceptional but customer service leaves a lot to be desired. Having bought one of there laptops through JB Hifi and was suitably impressed by both speed of delivery and overall computer performance of the system, I decided to order another for my wife direct from Dell what an horrendous mistake. I placed an order and was quoted $1299. Dell extracted $1399 from our credit card even though the product had not even been built. When I questioned the amount that was quoted I was advised they knew about it and would get back to me. Co...Read more

I order 2 desktop screens from Dell on 4 April, which were given a guarantee of being in stock and shipped within 24-48 hours. Fast forward over 3 weeks to 27 April and repeated attempts to find out where my order is (and being cut off by their online and phone services), I finally find out that my order was cancelled two days after I put it in and no one from their company thought I needed to know! Since then, I've been trying to find out why it was cancelled, why no one told me, and when they will reinstate it to send the products I ordered. ...Read more

I ordered a laptop online on 20 March 2020 from dell Australia website. It showed me 27th April as expected delivery date and hence I was expecting it to arrive by end of April 2020 because of CORONA epidemic. But the online dell site was showing no expected delivery date even in the last week of April. For the last few weeks it was only showing "Shipped - with local carrier". Now I tried to contact the dell customer care for at least 10, 20 times in one single day. Every time a girl takes my call, ask my order number then put me on hold for in...Read more

Ordered a laptop for a course I’m about to start. Delivery was 10-14 days. No problem, had a week leeway.

After the order was confirmed the delivery date was 31 days.

I immediately contacted Dell and asked them to cancel the order as was too late.

First they asked me to give them 24-48 hours to chase it up and see if it could be expedited.

5 days later, nothing so I went on hold to talk to someone. After 25 minutes, the call was picked up and then was hung up without a word being uttered. Another 25 minutes on hold and I finally talked to someone who said the order was cancelled and the refund would take up to 4 days.
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Ordered Two screens mid March and paid on line. Dell Advertised in stock and 2-3 business days delivery. I therefore assumed stock in Australia. Given the current environment, was expecting a few days delay. Later that week received an email earliest delivery 5th May, so no, dell had to import stock obviously. I needed screens as I had to work from home. Contacted dell service desk, overseas call centre. Dell said would check and call back. Didn’t, had to call back following week. Dell then emailed confirming they would follow up. Didn’t. I Ema...Read more

Absolutely terrible. Do yourself a favour...Shop elsewhere. I have spent the entire day on the phone.(11 calls plus 2 hangups) They just lie that they will ring back. That means they won't. They Advertise as Dell Aust. but goods take 4 to 6 weeks for a delivery. Everyone I spoke to was not an Aussie, not that that is an issue. I cannot understand how they advertise as Dell Australia.
I was trying to purchase a laptop for my granddaughter, which I was told would take 10 to 14 days for delivery. Later, in another conversation I was advised I...Read more

Bought a high end gaming laptop from Dell some years ago. Motherboard and battery began to have issues. Dell Australia only agreed to replace the motherboard because somehow they decided the battery has a separate 1 year warranty which I believe is against local consumer protection laws. Technician came over to replace the motherboard. This resulted from going from occasional keystroke/mouse pad blackouts, to a complete failure of the machine. Then the representative on the phone line tells me I have to pay for postage printing to have it sent ...Read more

I order the wrong product at 7pm on Sunday night. And send message probably 2 or 3 hours later the same night. I also called around 9:00 on Monday morning but it took around half an hour to get through. I understand the delay of the call in this situation. And the lady was quite nice and told me they got the message and the cancellation is in process. So I wait till the afternoon and saw my order status was updated to shipped. So I called again and this time it took a bit longer to get through. And a different lady picked up the call and told ...Read more

I had a new laptop last year, which needed a new motherboard within months. That was a nightmare, but it worked for a while. Turns out they fit a refurbished motherboard and now the graphics card is faulty. They sent a technician to replace the motherboard again but can't/won't tell me if it's a new motherboard or a refurbished one. The technician had no idea how to get around the microsoft bitlocker issue, which resigned me to not being able to access my laptop last year with the new motherboard. So here I sit wondering what to do.

Dell's...Read more