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Anniversary FailSydney, NSW
If I could give this company a 0 star rating I would!
I checked out this company as I really loved their products and had been recommending these to friends.
Personally I ordered a card and balloons for my 6 year anniversary with my partner (who had recovered from cancer), who needs some cheering up. I can't order him all the unhealthy food, which was why I didn't order donuts and the sugar etc. I did this a week in advance and received my order confirmation and that it was to be delivered on the date I requested.
I reached out to the Dessert Boxes today and was informed that they weren't deliv...Read more
ering the balloons and card today because I needed to order a box. It didn't matter that I wasn't contacted or the payment had been taken from my account and the delivery date was confirmed. They told me that if I bought a box they'd deliver it tomorrow. There's nothing worse than receiving your anniversary gift the next day. They gave me a refund, thanks! Although I'm really disappointed in this service and the way it was handled. My advice to Dessert Boxes after viewing their Instagram is to spend less time mucking around and more time ensuring the products are delivered to those who have ordered and paid for this. It's irrelevant to tell me that your website didn't recognize my order if you've taken the payment, it's your job to reach out.1 comment
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Best in the business!
Yummiest boxes in Sydney! ;)
The contents always look aesthetically pleasing and taste even better! The donuts are always moist and on point. Ordered so many times for loved ones + received my own and can never fault this brilliant gift idea! Keep killing it guys!
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KitSydney, NSW
Absolutely Amazing!
Quality products, quality customer service and quality team! Xmas is a busy time for all but speaking with the team here at dessert boxes made my corporate bulk order easy and seamless! Will definitely be spreading the word to my colleagues searching for an awesome xmas hamper alternative and will definitely be back next year. Thank you so much again!
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JessPenrith
- 9 reviews
Delicious
I ordered a few boxes as Christmas gifts to our suppliers
Giant Christmas Donut
Drunk Santa
Office Santa
The North Pole
They looked amazing when they turned up and our suppliers were over the moon with all the delicious treats
Thank you so much :)
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Maria D.Sydney, NSW
Amazing Service
Best customer service. I enquired one morning for a last minute delivery and it had arrived within 2 hours. Friendly service, amazing quality products, best in the business. Will definitely use again!!
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The Best
these guys are awesome, they really go above and beyond and do it in an amazing way! they are very personalised and also very efficient.
excellent and will always use :D
p.s love their insta - keeps my days entertained!!!
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The best donuts and service.
I was so happy with quality and taste of these donuts-along with genuine and helpful customer service. Add to cart and place your order. You will not regret ordering from dessert boxes.
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Stacey
- 2 reviews
AMAZING, QUICK SERVICE
I was after something for my daughter to wish her luck in her HSC, I ordered at 10am that do and got told can do the same day deliver. It was quick, easy and very fast. Will definitely use again as the customer service was amazing. Thank you Stacey
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KittySydney, NSW
- 2 reviews
Awesome gift idea and customer service
Our friends absolutely loved the dessert box and in particular the customisation element of it. Stella was so great and responsive via online chat in helping sort a very last minute gift - especially on Melbourne Cup Day but she made it happen and it arrived just in time! Thank YOU!
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Tas WilsonPerth, WA
No. 1 WA Customer
Stellaaaaa is Amazing... I order Gifts weekly as i have lot of family n Friends in Sydney.
You cant get any better then Dessert boxes, attractive, yummy and at your door.
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Quick response, helpful & personable!
Promptly replied about same day delivery and rushed my order and were friendly and easy to communicate with. I recommend Dessert Boxes to everyone and cant wait to order again
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Flame A.Sydney, NSW
The online chat was so helpful - thanks Stella!!
great service and Stella could not have been more helpful. made my worry of last minute bday present not an issue at all and all sorted in about 15 mins with same day delivery sorted (even though i didn't think this was immediately available)
thank you :)
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Legends!
Absolute legends for having a dessert box delivered to our beautician! Original address couldnt be delivered too, but through some miracle the couriers ended up delivering it, and making one lady very happy! Cheers XX
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Fast delivery and friendly staff
Kiki in the online chat was great. Helpful and to the point. Thanks for the great assistance, nothing was too much effort. I am very happy with the speed of delivery and the capable staff able to answer my questions and willing to assist. Thank you
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Roukaya N.Sydney, NSW
Amazing People
The girls at Dessert box are amazing people, they enlighten my mood throughout everyday of the week! They are good to have a chat with! And don’t give any crap about anyone’s opinions which is amazing! I love their dessert boxes, just so great! Amazing customer service!!
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Chloe ISydney Surrounds, NSW
Awesome Amazing and Addictive AAA+
Hands down the best dessert delivery service. Always have the freshest and highest quality. Awesome choices and excellent delivery. Also very entertaining on social media! Love me some Dessert Boxes every time!
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Amazing
I love dessert boxes! Fast delivery and easy to order but the message ideas are the best part. I order the gift boxes for my friends all the time and The dessert box team are amazing at what they do always providing great service. Best dessert delivery company ever!
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Sugar M.Greater Melbourne (Outer), VIC
Highest level of service and quality boxes
Love the quality of the boxes dessertboxes have to offer and also the class they show to help out other small businesses in australia, business integrity is something i highly value and they exceed that! Thankyou dessertboxes :)
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M.willisSydney, NSW
- 2 reviews
Perfect gift for all
Ive purchased plenty of DB’s for a whole range of different occasions! They’ll all been beyond amazing from presentation to service & delivery.
I can honestly say I would recommend dessert boxes to absolutely anyone!
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Emily aSydney, NSW
So good!
I received one of these boxes after my grandma past away. My friends thought it would be nicer to send a box of donuts instead of flowers. the delivery driver was lovely and the donuts tasted so fresh and amazing. Safe to say that it put a smile on my families face. Gradma loved sweets so it was such a great idea. Would be looking to order some for my friends and familie.. thanks guys for making a tough situation that little sweeter
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Bobby B.Dessert Boxes
Hi there, Bobby here. Wow what a punchy heading youve given this review.
Ive been able to read through the chat and it looks like the situation was explained to you and a sincere apology given. You ... Read more
also accepted the apology and the immediate refund and allegedly understood it was a system error.