PatriciaMetropolitan Adelaide, SA
Exceptional customer Service & Job well done. 5+++++
These guys are great. Job was done in the 3 hour time frame no mucking about. Great customer service from the man that came with a smile & a can do attitude. Great customer service from the man in the office that was straight to the point. I will definitely recommend Dial a Digger to my Friends and Family. Everybody is treated equally. Thank you for making the job easy and stress free. Job was done Mon 02/03/2020.
1 comment
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DwayneMetropolitan Adelaide, SA
Good job done
Thank you to the 2 dial a digger guys that came out to complete our work. 1 was tight access as we had narrow access and 1 was a bigger machine. Both guys work together to get the job done under the quoted time which made it cheaper for us. Wasn't sure how to pay and was told we accept cash,credit card or EFT
Thanks for a job well done
1 comment
Lee T.Dial A Digger
Thank you for 5 Star Rating and Fantastic Feedback!
Having a large range of equipment really helped us out with your project. The ability to work within a narrow gap, but then be able to utilise our l... Read more
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J PellegriniMetropolitan Adelaide, SA
Amazing work! Efficient and friendly
Quote was amazing, they came out and assessed our block and worked with us to get us the cheapest quote. Finished the levelling in the 3 hours time limit and it looks great! We couldn’t
be happier especially when we were in a rush to get something booked in. 10/10 would call every time!
1 comment
Lee T.Dial A Digger
Thank you Jordan for your wonderful review and 5 Star Rating! We have already passed on your feedback to our operator Jamie. We strive to provide one of the best earthmoving solutions to both the dome... Read more
stic and commercial market throughout SA and Victoria. So we are so pleased to hear that we are achieving this!! Have a wonderful day!
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Great Service!
These guys were great to deal with! They got a machine out to us on the same day we called and were half the price of other quotes!
The guy who came was really friendly, did a great job and went over and above. Thank you, I’ll be coming straight back to you guys next time!
1 comment
Lee T.Dial A Digger
Thank you Sarah for your fabulous 5 Star Review and amazing feedback. For over 38 years we have prided ourselves of providing both our commercial and domestic customers with a top quality service. Fro... Read more
m the moment a customer calls our office to the operator attending the site we trust that the experience for our customers is going to professional, prompt and reliable. Thanks again for your feedback I will be sure to pass it onto all our staff and please be sure to tell your friends!Similar opinion? Write a review on ieatwords.com.au!
Exceeded Expectations
It was a small job that the operator did within the 3 hour minimum charge, (2hrs). Therefore I was able to get additional work done with the machine that I thought I would save money and do it by hand. In the end I believe he spent 3.5 hrs getting my extra work done and still only charged the minimum rate.
1 comment
Lee T.Dial A Digger
Thank you Dion for your fabulous feedback. We have run our company for over 38 years and we pride ourselves if provide a superior service to all our clients. We will be sure to pass on your 5 Star Review to our operator and office Staff.
Many Thanks
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Disrespectful
Beware they will damage your property - my fence and the side of the house now requiring repairs thanks to workmanship on a job that required them to go no where near either! And they show no remorse for the damage caused. Oh and don't bother calling the SA directed company number - the guy doesn't care in the slightest. Never again!!!
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Rip off!
Timesheet exaggerated how long they were here, didn't have the right equipment to work efficiently and mislead how long the job will take. Costs lots more than the quote. Cancelled and rescheduled twice - unreliable. Only method of payment is credit card and they conveniently charge a fee for paying by credit cards!
1 comment
Lee T.Dial A Digger
Jane, we are really sorry to hear that your experience with our Company was not of satisfactory standards. The operator who attended your site is no longer part of our organisation and your feedback h... Read more
ad helped us better improve our systems on operator selection but also internally assisted in putting in place a better system for quoting and estimating jobs specifically like yours. Thank you Jane for your feedback!Similar opinion? Write a review on ieatwords.com.au!
Irena B.Greater Melbourne (Outer), VIC
Going the extra MILE!
Just want to thank you for the honest, integrity, friendly work you did for us. You are a trustful person and what is really rare, you did what you said. Thank you. Irena
1 comment
Lee T.Dial A Digger
Thank you Irena for your fabulous feedback. We have run our company for over 38 years and we pride ourselves if provide a superior service to all our clients. We will be sure to pass on your 5 Star Re... Read more
view to our operator and office Staff. Many ThanksSimilar opinion? Write a review on ieatwords.com.au!
GaurangGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Worst customer service ever
I have had a removal job. At first they asked one of their franchisee to come and have a look and give me a quote. The franchisee asked me to go someone else and get it cheaper to which i was not impressed and it sounded dodgy as he told me that he would work with the other guy to do my job. I reported this to the company and requested if some other person can do the job. They gave me the phone number of the second franchisee and he never gave me a call back and after chasing for two weeks, i then again called them and spoke to the Owner/ma...Read more
nager. Who asked me to go somewhere else as it is a smaller job and it's just too difficult. I can not understand what was the point of me wasting my time and energy on to this guys when they could have just told me the first time. Complete waste of time and energy and seems like they do not respect by the sound and tone of the Owner/manager.1 comment
Lee T.Dial A Digger
Gaurang, we are really sorry to hear that your experience with our Company was not of satisfactory standards. The operator who attended your site is no longer part of our organisation and your feedbac... Read more
k had helped us better improve our systems on operator selection but also internally assisted in putting in place a better system for quoting and estimating jobs specifically like yours. Thank you Gaurang for your feedback!Similar opinion? Write a review on ieatwords.com.au!
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Absolutely Shocking - Do Not Recommend
Works that Instructed were finished incomplete. They essentially created more mess than contributed. I will never recommend. they offered to come back and charge more money to fix the problem that they caused.
1 comment
Lee T.Dial A Digger
We are really sorry to hear that your experience with our Company was not of satisfactory standards. The operator who attended your site is no longer part of our organisation and your feedback had hel... Read more
ped us better improve our systems on operator selection but also internally assisted in putting in place a better system for quoting and estimating jobs specifically like yours. Thank you for your feedback!Similar opinion? Write a review on ieatwords.com.au!
DRoberts90AU
- 11 reviews
- 11 likes
Incomplete job and disorganised
What a waste of money. 1st time I booked they just didn't turn up. Booked again for 10 days later. The day prior they ring me to say they mixed up the location and had previously under quoted me, and they only have a 30cm bucket digger available instead of the small trench digger I need for an electrical cable to go in. I had 3 other trades booked for that afternoon after the trench is dug, so a big hassle to re-book them all. So they turn up the next morning, and can't complete the trench because of the size of the digger, meaning I have to go...Read more
and waste more time to dig a third of it with a shovel. They spent a whole hour there, didn't finish the job and still charged me $500. Avoid them like the plague, they aren't organized and don't give a stuff to boot!1 comment
Lee T.Dial A Digger
We are really sorry to hear that your experience with our Company was not of satisfactory standards. Your feedback had helped us better improve our systems on equipment selection but also internally a... Read more
ssisted in putting in place a better system for quoting and estimating jobs specifically like yours. Thank you for your feedback!Similar opinion? Write a review on ieatwords.com.au!
Lendersonmelbourne
- 3 reviews
- 5 likes
- Verified customer
Inexperienced operator
Booked in this company to dig some stump holes, told would send most experience operator, when the holes were completed some were not drilled straight and we had to get our builder to fix them, which took another day. Operator was not given the correct equipment to complete the job so it took longer than it should of. Made complaint to the head office, which were fobbed off. Would not recommend this company!
1 comment
Lee T.Dial A Digger
We are really sorry to hear that your experience with our Company was not of satisfactory standards. We pride ourselves in haven provide a fantastic customer experience for over 38 years. Therefore we... Read more
have taken onboard your feedback which has helped us better improve our systems in all aspects of our business. From operator and equipment selection to having systems in place internally to take on board and listen to feedback from our very important customers. Thank you for your feedback!Similar opinion? Write a review on ieatwords.com.au!
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Lee T.Dial A Digger
Hello Patricia, thank you so much for your fabulous feedback and kind words towards our operators and administration staff. We will let our operator Jamie know of your amazing 5-Star Review and Glowin... Read more
g Review. We are so pleased that your experience with Dial A Digger was of the highest quality. Kind Regards