Ordered 2 items online. Received tracking email to say order on way. Only 1 item arrived. Contacted Digi Direct by phone, and was advised 2nd item "in stock but probably at another location" I asked when delivery would be and told " maybe this week, or possibly next week" So we have "Probably" "Maybe" "Possibly" Surely I should have been advised that only part of order being delivered and a more positive response to when the rest of the order is being dispatched/delivered. Not impressed will think before recommending or using again.

Ordered a lens... delivered express post. Held up... someone not marking the "not dangerous goods" document... week later....today.... express parcel in Norfolk Island, according to Australia Post tracking. I'm in Noosa Heads.

I was looking to buy a Sigma Art f/1.4 105mm lens recently which digiDirect had listed for more than $500 less than competitors like Ted's, Georges, etc. I was immediately suspicious about it being a grey market import and was hesitant due to the numerous terrible reviews here. After being given assurance from both digiDirect and CR Kennedy & Co that it was locally sourced I made the purchase. The lens arrived two days later. Unlike competitors all of my queries received prompt responses and I am very happy with the service I received.

Bought a HRPC hard case for an upcoming job, delivery was listed in under 48h's, I paid and never received an emailed receipt of purchase, nor any tracking info. Contacted Digidirect, they told me they have had computer problems so they couldn't send my receipt?? I asked them to track my order as it had been three days, they then told me they were out of stock??? Why wasn't this listed on the site?? I needed the case that week not weeks later, keep in mind I had to contact them they didnt even bother to reach out .. Bad inconsiderate seller, don't waist your time

After placing an online order for a Sony A6400 with Georges Cameras and being given the run around and was sent a display model which I sent back I waited for almost a month because they said they were waiting for stock I ended up canceling my order and ordered from Digi Direct. Within 2 days I received my order. Thank you Digi Direct your service is outstanding

Struggled to find a Sony E 50mm 1.8 OSS from any stores in Australia. Placed orders with two other camera stores who said they had it in stock to only find out later that they didn’t. Spoke to digidirect via their online chat who confirmed that they had it in stock. Placed the order at 11am and the package was dispatched that afternoon. Package arrived less than two days later and the lens is as expected. Easy transaction and they were the cheapest I could find (without going for a grey import). Very happy, cheers!

Paid for a camera still haven’t got it they want to charge and arbitrary amount 50 c then I have to ring them back as this might be a. Fraudulent transaction what a way to treat your customers I want a refund and no one can help do not buy from them ever going to consumer affairs

Took my money for something in stock that wasnt, still havnt removed it from there site, they also have it listed on their amazon page. hopefully i get my money back soon

I have been buying from Digidirect for a couple of years now without any problems.
I recently bought an Olympus Pro 40-150mm lens for $1119.45 which is considerably cheaper then other stores. Received my purchase promptly and good email communications but don't expect immediate replies. Before this, I bought some drone items before Xmas one year without any problems. In fact they were quite helpful with our enquiries. I have a couple of camera hoods on order now and when I log into my account it looks like they are waiting on stock to come in but that's quite normal when buying from online stores.

Bought an item through their eBay store, received the item, but change my mind. I packed it well and sent it back to them. blocked me from watching any item from their store, add any items to the shopping cart, cannot even contact the seller to ask any questions about the item.

I was looking to buy a camera, sent a check stock request twice from the website, no response, so spent my $2500 elsewhere. When looking into a future purchase I always see Digidirect in the search results but have never purchased, this time I though I would give them a go. It's a shame the advertising spend is going to waste or maybe they are too busy to provide service to customers, maybe i dodged a bullet.

After recently purchasing a lens from DigiDIRECT I decided to get a tripod collar for it.
Checked with them to make sure it was in stock then placed an order.
Ordered 1:00 PM Monday and received delivery 10:00AM Tuesday. This is only 21HOURS!!
Additionally both the lens and collar were the lowest Aust prices I could find and the delivery Free (over $100).
By contrast, the local B&M store did not return my calls.
This is a genuine review. I have no connection whatsoever with DigiDIRECT.

Quality is the issue. Bought a lens which was defective on delivery but I was not offered a replacement. I was instead told to take it up with manufacturer. The manufacturer repaired the lens instead of replacing despite saying to me they would replace it. When I complained to digiDirect about the repair, they essentially said, it’s not our business, take it up with the manufacturer, effectively, disowning the problem. Thanks for your support. Now I have to raise a complaint with Fair Trading as I believe the lens had a major defect.

Ordered 22nd Jan and still not arrived and no updates or response to email. Simple product purchased. This is the same experience I have had last time. Asked for a refund and no response.

I ordered a new Canon telephoto lens online and this was delivered to me exactly 48 hours later! I did have to complete the credit card check, probably due to the price of the lens, but this was quick and easy - just an email asking for me to confirm a small charge to my card (which was reversed), I emailed the confirmation and super fast I had a reply saying my order was now being processed. Again super fast and email to say it had been dispatched. Arrived well protected in additional packing to the canon box. I could not be happier with this service. My new go to photography store. :)