After purchasing the item and paying for express delivery, it took them five days to notify me that they needed to conduct a random security check before completing my order. The emails following this and a full week later, my order has still not been shipped. I told them it was for a present and due to their lack of correspondence and punctuality, it did not arrive on time. Highly disappointed by this experience and would not recommend.

My experience with Digi Direct was not great. Had to chase communication to find out what I ordered was not in stock, this took two phone calls and numerous emails.

I cancelled my order and went with another camera company (Parramatta Cameras).
I highly recommend Parramatta Cameras if you are looking for great communication and customer service. Which I unfortunately did not receive from Digi Direct

I found an item 30 percent cheaper than the usa price,which astounded me considering the current aussie dollars demise.i purchased the item online Saturday,and it arrived on Wednesday .Excellent store,and highly recommended

It is very easy to get the information I want. The staff over the phone is nice and patient, and the help is very useful. I feel satisfied and I give 5 stars.

- 19th March purchased a drone on promotion. Order was confirmed and money taken out of my credit card.
- 20th March received an email to complete a security check. Emailed back on the same day to provide my consent but did not hear back.
- 23rd March I chased for an update and was told the online team was working on a back log of orders.
- 25th March received notification (6 days after receiving confirmation of my order and money taken out of my credit card) that they were out of stock and will provide a refund (up to a week to process).

Terrible communication and transparency!! Next time I will price match at JB HiFi or Harvey Norman and avoid this company.

Wanted an item worth over $2000
Rang multiple stores and was told in stock both in the stores and at warehouse.
One of the staff was grumpy that I even rang to check.
Placed order.
Got a generic email saying out of stock and if i want an estimate on timeframe I need to contact them.
Apparently a sale worth thousands of dollars doesn't warrant any form of follow up on their behalf.
Still processed the transaction and took my money.

DigiDirect is an Australian retailer with a good range but buyers should be aware that the online store has terms and conditions they can use to cancel your order after they’ve already accepted payment. I bought a camera from the store (or I thought I did), had money leave my credit card, only to have a salesman email me offering to fill the order if I paid $154 more due to a “website error”. I’m very disappointed and other buyers should take care.

I ordered a lens for my camera on friday and arrived on tuesday morning. After I bought it online, I realized the next day (saturday) that I made a mistake in the adress information, so I sent an e-mail to costumer service . They responded inmediately and changed my adress without a problem.
Definitely would buy from them again.
Cheers!

I ordered online and selected in store pick up from a store that had stock near me. The order was under $100 and I was going to pick it up in person, with my credit card and ID, yet they put the order on hold while they confirmed I was the owner of the credit card. While they placed this unnecessary hold on my order they did NOT hold the stock in the store so by the time it was sorted the store no longer had stock!! Now I have to wait for stock to be transferred from another state.

Terrible service!!!!

31/12 = express delivery order placed for $7k for items all listed as "in stock"...
01/01 = noticed my credit card had been charged and expected delivery shortly...
07/01 = i contacted them for an update to the order status and was told they are waiting on authorization from me to withdraw a few cents from my account for security reasons. OMG...
08/01 = received an email saying that all products were out of stock and that all products would be shipped together. OMG...
20/01 = found in my junk mail an email (from 09/01) from them saying that part of the order is 4 months away and that the remainder can be shipped by the end of the week (which would mean 10/01) but nothing has arrived. OMG...
21/01 = i'll keep you updated

Paid for express post only to have the store keep my money and not post anything, for over a week despite products being in stock. When I called their service was terrible as well.

Bought a camera bag, found other stores are offering much better rate, won’t do price match and won’t lemme return no matter what. Sent email to negotiate, no reply. I purchased more than 11000 on this site for my Leica gear and they wouldn’t refund me a 400 bag, unbelievable, will never deal with them ever again. They just lost potentially 20000+ transaction.

Ordered end November during Black Friday Sale
Money taken from our account.
Product still not been dispatched on 26 Dec.
Calls made and false information given saying product will arrive for Christmas.
No advice on delivery date given and no compensation offered.

They do not mention when stock is on back order.. so you will purchase, pay the express post and then wait. Only after repeatedly asking will they admit that the stock is on back order with the Supplier and no ETA. Yes I was offered a refund, but Ive wasted all this time to finally getting to the truth.

Ordered online and used express shipping. Check out said it should be here 2-5 days. Over 2 weeks and told another week. Wont even pay back the express shipping costs.

I was a little hesitant to order through the digidirect online store because of the reviews I had read, but the price for the product I purchased was much cheaper than elsewhere. I contacted them the day after ordering to find out when my product would be delivered and they immediately responded with a tracker. The tracker wasnt showing any progression after a week so i contacted them again and they responded again immediately. They contacted Australia post and the item arrived the same day. Great customer service and the product arrived well packaged and in perfect condition!

With my interaction I found DigiDirect to have excellent communication via email and fast Efficient delivery, 2 days earlier than expected (express post). Professional service. Digidirect were one of the few Aussie stores which stocked the lens I required. All over a positive experience.

Ordered 2 items online. Received tracking email to say order on way. Only 1 item arrived. Contacted Digi Direct by phone, and was advised 2nd item "in stock but probably at another location" I asked when delivery would be and told " maybe this week, or possibly next week" So we have "Probably" "Maybe" "Possibly" Surely I should have been advised that only part of order being delivered and a more positive response to when the rest of the order is being dispatched/delivered. Not impressed will think before recommending or using again.

Ordered a lens... delivered express post. Held up... someone not marking the "not dangerous goods" document... week later....today.... express parcel in Norfolk Island, according to Australia Post tracking. I'm in Noosa Heads.