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6 questions from our users
Krystyna Zawadzkaasked
How to set temperature
It keeps C 7 degree, not freezing
Anne-Maree L.asked
Hi, we have had our travelmate TMX35 and have only used it about 4 times we keep ha ing the orange light come on, we got it with our camper trailer . We have tried all the troubleshooting but we end up having to use the emergency override does anyone have any suggestions?
1 answer
Evakool I.EvaKool
Good morning Anne-Maree, There are a few different reasons you may see an orange light. If the run light is orange and there is nothing on the display the fridge is in standby mode and needs to be turned on. If the run light has changed to orange and the fridge is cold then it has just cycled off and will restart once the temperature raises a few degrees. If the error light is flashing count the number of flashes and refer to your user manual for troubleshooting. If you are still having issues please either call us on 07 5492 7777 or email [email protected] for assistance.
Tanlaya T.asked
TARNI Hi I am on the market for a dual zone fridge freezer, I have done tons of re search and found many negatives, now I am looking at evakool dual zone TMDZ 80L can any one tell me if you have one and if any issues regard this unit, I am planning a trip around Aus for about 6 to 8 months and yes mates I not want to be stuck with spoiled food, I have also see few issues here and I was wondering how longdid it take to have it fixed. Cheers Happy 4W DRIVING
1 answer
Hi there... This model is not released until next month. So no one could answer your questions as yet. I have the previous model and have still had no issues. No matter the brand, things can go wrong even with great reviews. So best to base part of your decision on the support feedback.
Mattoasked
G’day,
Just got a brand new one of these guys
Was wrapped at first but really struggled with getting the temp down?
Troubleshooting problems all checked
Ended up freezing bottles of water to give it a hand
Got to 8 degrees and that was it after 2 days on 240v
Have I got a lemon?
Cheers
Matt
2 answers
Definitely use the warranty on it and get it looked at. The week after I wrote this review I seemed to have jinxed myself and the temp wouldn’t go down from 9 and fan was overworking not shutting offf so got it repaired for free under the warranty and it’s back to being perfect again!
Evakool I.EvaKool
Hi Matt,
Thank you for your message.
Please can you contact me at EvaKool so that I can assist you further. My number is 07 5492 7777. Kind regards, Tracey - EvaKool Warranty and After Sales Manager
meatybitesasked
Used the evakool travelmate twice. Now I have an error problem 2 flashes fan issue . can someone help?
3 answers
Hi meatybites,
Can't say I've experienced the same problem. But you seem to have found what the fault code means and as you've only used it twice, then your unit should still be covered under warranty. Give Evakool a call, I'm sure they'll take care of it for you.
Evakool I.EvaKool
Hi,
Thank you for your message.
Please can you contact me at EvaKool so that I can assist you further. My number is 07 5492 7777. Kind regards, Tracey - EvaKool Warranty and After Sales Manager
hi Tracey
you have fixed everything up for me . once again thank you very much for every thing. brett
andyasked
My travelmate tmx35 won't go below 15. Can anybody help?
2 answers
Hi Andy - Are you plugged into 240V or 12V?
Evakool I.EvaKool
Hi Andy,
Thank you for your message.
Please can you contact me at EvaKool so that I can assist you further. My number is 07 5492 7777. Kind regards, Tracey - EvaKool Warranty and After Sales Manager
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