Froothie Questions & Answers

Hello Luisa,
It's a local brand, the products are developed in Australia, we are based in Melbourne.
The manufacturing is done in our factory in China like all other brands in the industry.
However, I would also like to add that we have all the certifications and perform quality control on all shipments.
I hope this helps If there's anything else I can clear up let me know!
Warm regards,
Alex

Hey Matt,
Can you please email us at [email protected] for more information to make sure we have we need and we will assist you ASAP. We are trying to respond to every single message within a few hours or minutes if possible. So you will get a very proper response to any emails you send us.
Best
Alexandra Froothie Team

Hello James50, our website is www.froothie.com.au. You can contact us via [email protected] or just call our office at 1300 309 900 :)

Hello Matthews, thank you for your message. Please contact our customer service team directly at [email protected] and they will be able to review the case for you and come back to you directly. Please mention the technical support ticket number in your email. We hope this helps :)

Thank you for your feedback. We are delighted to see that you are enjoying your VibroFit plate.
Please contact our support team at [email protected] regarding your enquiry. You can of course also call them on +61 3 8609 2210.

Thank you for contacting us. I am sorry to hear of the issue you are having with your blender. Please contact me directly at [email protected] so that I can make sure your issue has been resolved. Thank you :)

Thank you for your enquiry. :)
Froothie only sells the products online and not through physical stores in Malaysia. You can place your order on www.froothie.my and contact our representatives on [email protected].
Products will be shipped from Australia and you will receive tracking information as soon as the order has been processed by the relevant warehouse.
In case you need to use the warranty, you can contact us on [email protected] or contact our 24/7 online warranty and support team by opening a support ticket using the following link: http://www.froothieinternational.com/warranty.php.
If a replacement part is needed after the first 30 days from reception of the item, shipping fees are payable and you will be advised of the exact cost at the time.
We hope this helps :)

Hello Pulonium and thank you for your query

Froothie is the sole distributor of the Optimum range of appliances

Optimum© is an Australian-owned company based in Melbourne and sold globally in over 40 countries. The Optimum range of appliances are manufactured in Taiwan, China, Italy, and Korea and assembled at ISO9000 and ISO9001 certified factories. All products adhere to very strict Quality Control measures available here: http://www.froothie.com.au/quality-standards/

For further queries you can contact our 24x7 Support Team at www.froothiesupport.com

Kind Regards

Hello Eve Levis and thank you for your query.

Have you tried the reset/overload switch on the bottom of the base?

Our machines have built in protection circuitry which can sometimes be affected by external factors (such as power fluctuations to your home/business, power surges (with or without the machine turned on) and other factors). Alternatively the machine has stopped because it’s thermal protector sensed that the machine was about to overheat. To get the machine to work again; turn the power switch off for a few minutes, allowing the machine to cool and re-set. The reset time will be extended if high room temperatures exist.

Please also check the overload protection switch on the base of the machine has also not tripped. If this button has tripped, please allow the machine to cool by following the following instructions: with the machine power switch in the OFF position and unplugged from the power for 5-15 minutes, then check and press the overload back in again if it has popped out.

In the rare event that following the above steps has not fixed your problem, please contact our 24/7 Warranty and Support Team at www.froothiesupport.com

Kind Regards

Hello Jan,

Orders for New Zealand can be placed on the Froothie New Zealand site at www.froothie.co.nz
There is a warehouse in Penrose, Auckland that stocks all the products and dispatches them across the country.

Have a lovely day
Froothie Support Team

Hello Ingi

The issue you are experiencing is very unusual, please contact our 24x7 Warranty and Technical Support team at www.froothiesupport.com and they will attend to the matter ASAP :-)

Kind regards
Froothie Support

Hi Jane,

Our machines have built in protection circuitry which can sometimes be affected by external factors (such as power fluctuations to your home/business, power surges (with or without the machine turned on) and other factors). Alternatively the machine has stopped because it’s thermal protector sensed that the machine was about to overheat. To get the machine to work again; turn the power switch off for a few minutes, allowing the machine to cool and re-set. The reset time will be extended if high room temperatures exist.

Please also check the overload protection switch on the base of the machine has also not tripped. Please note that as the cooling fan is driven by the motor the higher the speed setting the quicker the heat will dissipate from the machine. So by blending thick contents on the highest possible speed it will ensure your contents are blended far quicker and more effectively, less heat will be generated inside the motor, and less heat transferred to your food due to friction. In the rare event that following the above steps has not fixed your problem, please do not hesitate to respond to this ticket and we will assist you further.

Below are some additional tips to prevent your Optimum (and other high-speed blenders) from overheating when processing thick mixtures.

Check Your Speed (Important)
When starting the machine, make sure the switch on the left is down and the Variable Speed Dial is turned to 1. Turn the machine on and turn the dial from 1 to 10 within 5 seconds. The Optimum blenders work best on a high speed to pulverize food and process thick mixtures, we do not recommend blending thick contents on a low speed as the Overload Switch may activate

Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the jug by half (depending on how much food you started with) and possibly adding a bit of liquid.

The Correct Order to put Ingredients in the Blender
Always start with the liquid ingredients first (water, juice), followed by softer ingredients (tofu, yoghurt), then juicer fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries) and finally ice.

Use the Tamper Effectively
If the ingredients are not freely circulating, the tamper can be used to improve the flow of food. Whilst the machine is running and the lid is firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the jug and the tamper will direct the food straight onto the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.

Hope this helps :-)

Hey Helen, sorry for the EXTREMELY late reply, better late than never ;-)

Not sure how this was missed

I assume you contacted our warranty team and the matter is resolved, however if not, please email me directly at [email protected] and I will ensure your matter is resolved ASAP

To answer your question, the issue you are describing is definitely not normal and covered by our warranty :-)