Gearbest

Less than zero satisfaction with purchase of Doogee S80. Phone smashed after falling out of pocket less thank a week after it arrived. It didn't just crack, it SHATTERED. Supposed to be one of the toughest phones on the market. Zero help from store, automated responses, guarantees are completely worthless. Stay away!

According to their estimated shipping time - 7-15 business days, I should have received my order early Jan 2020. Current status still showed not dispatched yet. Do not order from gearbest if you want fast delivery. It's no Amazon or Ebay, at least Amazon and Ebay provides fairly accurate shipping details and time and I know what to expect. Gearbest estimated shipping time is not updated at all based on stock availability or adjusted for holiday periods.

Bought a Nokia 6.1+ which had a faulty c-port and would not charge. They wouldn't repair it even though it was still within warranty. Nokia Australia said the phone has a Chinese warranty so they couldn't actually repair it. They offered me a partial refund if $70 USD ($100 AUD) which is unsatisfactory since the phone cost $350 AUD and is now useless. Customer service takes ages to respond.

I ordered an expensive piece of kit from Gearbest -after reading all the recent reviews here, I was very nervous, but in fact the whole experience was fine. The only issue was the tracking number on the order was wrong, but when I contacted them they corrected it and the stuff arrived in reasonable time, well packed and I was happy with it. I don't think I would buy anything so expensive from them again, but for stuff up to say $100 I would be happy to. It's not any different to buying from Aliexpress - most of the time things are fine but if something goes wrong, it can be very hard to have it put right I think.

Ordered a drone online and waited the 10-15 business days stated for it to be delivered in time for a birthday. The deadline came and went with no correspondence from GearBest. I then contacted them only for them to tell me the product was out of stock and was expected to arrive sometime mid October. I chose to cancel the order and the refund was processed (supposedly). I was told to wait up to 14 business days for the refund to show in my account. Well thats now long gone also and Ive still not received my money back. The online after-sales care is awful and they basically said someone will be in touch. After such an awful experience with these clowns, dont risk buying off of them I certainly wont be ever again!

I bought an item that clear was in stock. When I bought it it stated the approximate time to deliver.
When the period came, I call them to check the status and their answer was " we apologize we sold them and we are out of stock, but if you are willing to wait two more weeks wi will dispatch it and will be delivered in 14 working days".

Not only that also the price dropped.

And because of that I asked them to match the selling price by getting a refund,they denied telling me that they prefer to give me credits on the website to keep buying.

Really? after the made a mistake, the last thing I want is to buy from there.

I do not recommend them.

I havbe purchased 3 times from this site :
1) Phone died 6 months after purchase =-$270 ( was offered $70 refund after 2 months of emailing )
2) Headphones x 3 - Stock not available & only found out when i finally could get ont to them .
3) Smart Watch - No stock and again only told when was able to chat online - they wont chat if you sign in

I would have to echo other sentiments to stay clear of Gearbest.
I paid $179 USD for a Xaiomi phone. Item disappeared on its journey to me.
Gearbest offered me a refund of $60 USD saying that I could not receive a full refund because I had not purchased shipping insurance. After a few email exchanges this offer reached $100 USD, but I still thought it was their problem to seek compensation from the shipping company and that I should not be out of pocket.
Put in a dispute claim with PAYPAL and was successful with $179 USD being refunded.
Lesson learnt is to not fall for their bluff. Get the full refund through PAYPAL or your credit company.

Extremely dodgy business. I bought some items that were advertised for one price but when I checked the transaction after purchase they had charged me double the amount. When I cancelled the order on that ground, they either could not figure out how to issue the refund or just played dumb and said it was not possible. It's been almost 2 months I neither recieved the items nor the refund. Be very very careful who you do business with. Even businesses recognised by PayPal means nothing, its not a guarantee of the business being genuine in contrast to what I used to think.

Purchased an LED Binary watch which arrived but no instructions how to set it up.
Sent email asking for help and got an emailwhich I cannot respond to.
Think it must be a fake or scam.
Dont waste your money
lyndsay

I purchased a pair of Xiaomi ear buds from these guys on the 6/08/2019, the product was supposedly sent on the 14/08/2019 and now its the 2/09/2019 and still they haven't arrived. These guys don't care and don't refund, out right thieves. Don't buy from this company.

Gearbest is a finance company that sells products, they take usually 3 weeks before they ship your product. I made the mistake of buying a phone from them, took 5 weeks to get the phone and they charged GST and said on waybill duty to be paid. Had to pay GST again to get phone released, took them another two weeks to agree to the refund and now they are saying that they use Paypal and it could take a further two weeks to get my money. Amazon AU starting stocking the same phone after I bought from Gearbest and offer delivery in 3-5 days and the price was in the same ballpark.
If you have an ulcer or do not want to get one stay away from Gearbest.

Two of my orders never arrived. Waited three months but lost somewhere.
After that I placed another order for different items, this time paid extra for quicker delivery but then noticed that the order was not dispatched in time. I asked about it and I was told that all the tree items were not in stock. I have to wait another week for the items to be in stock and then they will post. It was supposed to be a 5 days delivery. Website clearly showed items in stock. Highly disappointing and unprofessional. Waste of time.

Ordered a chin strap from them which promptly fell apart. They refused to offer a refund or exchange - probably their standard response. High volume, low quality company from China - so buyer beware.

Ordered 2 shirts on line. Both arrived (after a while). Supposed to be 3XL but were closer to a size M.
They were also of very ordinary quality.
Raised a ticket to get the refund process going, system just keeps telling me the Return Authority is lodged, but does not detail any process for return. Raising a new ticket just repeats that the 'RMA' has already been raised.
I will avoid this site in the future. Advise others to do likewise.

I am not a Member of Gearbest and have never ordered any goods from them, yet they have been making charges from my Bank Account for over a year. The matter is now being handled by my Bank's Fraud Department.

I paid for a mobile phone from their website, but for more than 2 weeks, they haven't even packed for shipment. I emailed their customer service, and their reply was just a simple "please be patient". I waited for another 2 days, still no change in their packing for shipment status.
Luckily I paid paypal, and was able to have full refund.
I was a first-time user of gearbest.com.
Never again will I use this website.
Everyone ... please stay away.